Reseñas de KB Home

El personal de ventas (Theresa), GC (Glendon, Oz), la garantía (Jaime) y el personal del centro de diseño (Jenna) fueron excelentes, receptivos e increíble para trabajar, por lo que nuestros puntajes no se reflejan en ellos de ninguna manera. Los problemas o preguntas actuales se resuelven rápidamente. Los problemas planteados al personal superior durante la construcción nunca se corrigieron o nunca se ofrecieron soluciones, por lo que nos quedamos estancados con lo que obtuvimos. Las representaciones no coincidían con nuestro producto final porque eso es todo lo que pudimos hacer. Los materiales (piedra, pintura y elevación) se modificaron y no se abordaron con nosotros sobre cómo se vería "realmente". VP no quería corregir un exterior que no nos gustó o que no seleccionamos, o incluso ofrecer otra solución a cualquiera de nuestras inquietudes o discrepancias, el resultado "apesta ser usted". El servicio al cliente deficiente de su parte y casi arruinó toda nuestra experiencia y consideró muy difícil sacarlo por completo. ... Más

Worse loan experience for 7 months

KB Studio Staff , Sales team , Construction Manager and Customer care team very good explained very well, I am able to choose what i want to for new home and its very experience, special thanks Jennifer, Traver, Scott and Zack

Response was quick and repairs down in timely manner.

The home loan people were horrible. I wanted to back out based off of their issues but my realities talked me out of it. I like the house but you really should restructure your home loan people. It’s like they have no idea what they are doing and ask for the same thing multiple times through multiple people or they wait till last minute to ask for something that they should’ve known they’d need months prior. I will never use your in house lender again it wasn’t worth the headache. If it wasn’t for the Superintendent I’m currently working with I would give you all 1 Star. Thank him he saved you. ... Más

If I could go back and wait to purchase a home, I would. My home buying experience was horrible and now that I’ve closed it’s been my biggest regret. There’s been so many issues and bad customer service. I didn’t have this bad gut feeling for nothing. I can’t wait to get over my waiting period to put my house up for sale. I dont even care to lose Im just done with this headache.

The Sales with Tanika is amazing and Justin is amazing

I can some it up in 2 words. Buyers remorse

Was able to purchase home after being selected in lottery. I was very excited but Immediately I was rushed and pressured with threats of losing opportunity to buy the house if I didn’t act on multiple request within hours and days after. I was working and traveling and couldn’t dedicate my days to completing every request within hours after being selected for a lottery I didn’t know I was going to win. I wanted to explore other financing opinions other than KB and was bombarded by pushy sales people who called multiple times a week. I felt they created obstacles for me to use an outside lender making me submit extra credit credits and application to KB lender who I didn’t intend to use just so they could force me into hearing what they could offer. My information was also given to 3rd parties who called me constantly which annoyed me to no end. When market for housing began to deteriorate and prices and values were going down I wanted to renegotiate the cost especially since I was told the house would be completed in approximately 6 months and it was approaching a year I didn’t want to be underwater before I even got into the home. I was told I could only get a discount by switching to KB financing which I never intended but was pressured into. When the VA did an appraisal of my home which came back the house was valued less than the loan amount KB asked me to pay a 16k difference which made no sense and threatened again to not sell us the house and take the earnest money. I felt my agent who is a close family friend who was speaking for me and acting in my best interest wasn’t always being talked to with the respect I felt she deserved. About a month before closing I was laid off and KB showed lack of compassion for my situation and used it as a bargaining chip against me trying to get me to pay extra fees for closing being delayed a couple weeks despite the building process being behind 5 plus months. Which should have been a happy time in my family’s life seemed like a stressful rollercoaster with me doubtful that closing would even happen because of the pressure, negotiations and distrust I had developed for KB who would often surprise me with misc fees, obstacles, threats, delays and constant excuses. ... Más

Loan company is horrible other wise its been good

My experience was not good but yours could be different.

Not happy. Would not refer

Too many delays, lack of communication, and unfulfilled responsibilities.

Ugh!! I love my home but this was truly the worst experience I have ever had. The sales associate I worked with was not honesty, especially at the beginning about times it would take to move in. I was told 3 months and it ended up being more like 8. I would have much rather heard honest answers than dishonest answers just to get me to sign the contract. The construction manager was a breath of fresh air to work with - so that is a huge positive!! I just hated feeling manipulated buying my first home. Not to mention the sales assistant came to my home asking me to change my survey answers. Very unprofessional in my opinion. ... Más

Hemos vivido en la casa más de 3 meses. Amamos la casa y el vecindario. Quedamos muy satisfechos con nuestro representante de ventas y el caballero que supervisó toda la construcción; los califiqué con "10". Sin embargo, he informado por escrito en numerosas ocasiones que el césped trasero es un pantano que nunca se drena, y KB Homes no está haciendo absolutamente nada al respecto. No podemos caminar por el césped sin botas impermeables. No podemos cortar el césped porque una podadora no logrará atravesar el barro. Los perros no pueden salir sin mojarse los pies. Ciertamente no podemos jugar a ningún juego de césped. Estoy en el punto en el que estoy listo para informar de esto al Better Business Bureau o una de esas noticias locales "de su lado". ... Más

Cursed is the first word that comes to mind. From the price of our plan dropping $10k right after we sign our contract and not receiving consideration for the immediate loss in equity, to a headless doll being hung in our home multiple times, to being lied to about structural integrity of brick lintel installed, to still waiting on a cabinet door from the 4th preclosing walk 38 business days ago, the experience was exhausting. If it wasn't for the specific lot we would never have persevered the journey. Our construction superintendent Scott did his best to improve our experience, but the trades hired to do the work were terrible. The paint on the trim is atrocious and looks like a 20 year old apartment with the sloppy caulk work. Again, Scott did a great job of trying to remedy our disappointment, but was limited by the tools at his disposal. I cannot recommend anyone put themselves through what we experienced with KB Homes. ... Más

The push to close came near fiscal ens of year in Novemwber and KB threatened to take my deposit if I did not close on a house that was clearly not finished. This push brought to light that KB's messaging about delivering a "completed, clean home" is all lip service. It was a horrible purchasing experience. I have not moved into the house because of all of the stressed associated with the purchase. It still feel pressured, rushed and distasteful. Such a kill joy!

My experience building a home with KB Home has been incredibly frustrating and stressful from start to finish. The construction of my home was delayed repeatedly, with poor and inconsistent communication throughout the process. I was rarely given clear timelines or proactive updates, which made planning nearly impossible. Each delay came with little explanation and no accountability. Because I relocated from Connecticut, these delays cost me thousands of dollars in additional travel expenses. I had to make multiple trips just to check on progress because communication from KB Home was so poor and unreliable. Had updates been transparent and timely, many of these trips could have been avoided. What makes this even more unacceptable is that I was one of the first buyers on my cul-de-sac, yet every home around me was completed before mine. Watching later purchases get finished ahead of my home was incredibly frustrating and made it feel like my build was deprioritized once the contract was signed. Overall, this has been a stressful, expensive, and disappointing experience. Buying a new construction home should be exciting—this process has been the exact opposite. Based on my experience, I would strongly caution anyone considering KB Home to be prepared for delays, extra costs, and very poor communication ... Más

To start we are now in our home, we closed 6 weeks later than promised, but we moved in and the 10 day punch list items are completed. That being said, if you have already signed with KB to build, make sure you pay for an inspection before the sheetrock walk-through. We went with all of KB recommended partners, the broker, the title company, the insurance, etc. Not recommended as there is zero communication between the construction manager, sales manager, broker, closing company, insurance agents, sub contractors. We had issues every step of the way. It gets stressful when timing when you will be moving out of your current location and planning the logistics of your move in and with no tangible dates ever. Thankfully, we had a realtor that could put in the time to chase down some answers, but it was never confirmed we would actually be able to close until 2 days before and closing took for hours. Insurance was put in escrow along with taxes as standard practice. You can imagine our horror to find they never paid the insurance premium and we don’t have insurance although we paid. There was a rate hike since we closed, so it gets even messier. We are still waiting for confirmation as to whether KB will be able to fix this mistake. ... Más

Experience not great, but had no choice of backing out sale.

KB allowed a convicted felon (many charges and jail time) to be in a supervisory position in the neighborhood, access to all the homes to be the one doing walk-thrus. He lies, represents himself as being able to do additional things for you (fencing, flooring, etc), takes your money and does not do the work. Dangerous

When purchasing i was real soecific on what i wanted and expected and from design center to end still have not resolved any issues or concerns i have asked from begining i get they are real buzy but i am the customer and didnt complain at all during anythin jus expected what i asked and paid for

Victoria didnt answer phone calls or texts

the only bright spots in the entire affair were the builder and our third loan officer. Everything else was horrible. We received 13 different closing dates and were cancelled 3 times by letter. Our original loan officer was terminated and our second got sick, the third saved the day.

Nobody really knows what’s going on most of the time. They claim to be very good with communication, but the communication is solely through spam and automatic emails. We had countless issues along the way that were pushed off and were told “it’ll be fine don’t worry” to include our house being done 3 months early and them trying to force us to move in or lose the house. All of the issues we had could have been avoided with communication on their end between themselves and their higher ups. They know we aren’t happy and have tried to give us things to make sure we don’t give bad reviews or bad survey answers, but I would caution any person who is going to work with KB. I would not/will not ever build with or buy a KB home again. (Not even a preowned KB home) ... Más