Reseñas de Bloomfield Homes

Well, first of all the house was not professionally cleaned. I know I was out of state, but the Home Builder should have caught a lot of these problems. I've had to have warranty work fixed and I have an issue with having so many floor tiles to be replaced. Also, my two bathrooms need to be re-grouted and for being a new home they should've been grouted correctly the first time. I also have a window in my master bathroom that the windowsill is not finished so the workmanship is not there for me.

From start to finish, the lack of communication and poor customer service were glaring issues that made the entire process frustrating and stressful. First and foremost, the communication from Bloomfield Homes was abysmal. There were countless instances where I had to follow up multiple times to get any updates on the progress of my home. Simple questions often went unanswered for days or even weeks, leaving me in the dark about important decisions and timelines. Furthermore, when I did manage to get in touch with someone, the customer service was consistently subpar. Responses were often dismissive or unhelpful, and there was a noticeable lack of empathy or understanding for the challenges I was facing as a customer, primarily due to multiple changes with materials I selected and the quality of construction. Overall, my experience with Bloomfield Homes was a complete nightmare due to their lack of communication and poor customer service. I would strongly advise anyone considering their services to proceed with caution and explore other options that prioritize effective communication, customer satisfaction, and quality of workmanship. ... Más

We had a lot of issues before closing and builder was VERY slow with fixing them. We had to push closing date, because only half of the issues have been fixed.

Seller was great. I had lots of issues with the builder about not addressing issues I brought up during construction and prior to closing that were supposed to have been resolved. Whenever I reach out for an issue I got the feeling that he was irritated with my requests despite me having no irritation in paying the money for the house. This was a transaction - I pay and you deliver the goods as promised. Bloomfield did not keep their part as I am still dealing with repairs which is very inconveniencing as I have to adjust my work schedule. I have been very disappointed with this process and regret purchasing a home from this company and I have dissuaded people who have asked me from doing business with them. To date the work on the mold issue (brand new house) is still ongoing, the attic door has a draft coming in and I am still waiting for that repair. Other things have been fixed but I am so frustrated and tired of the back and forth with your company that I do not even want to bring the other issues I have noticed. I understand that nothing is perfect and mistakes will be made. What bothers me is the fact that whenever I reach out for an issue the impression I get is that I do not know what I am talking about. You are not doing me a favor, this was a business transaction and I have done my part and expect Bloomfield to do theirs. I would hope that me being a woman has nothing to do with it. ... Más

Not satisfied for the money we paid to purchase

Construction manager was let go during the build process and we were never told. We had to continually ask for a status. Once we closed we didn’t receive a welcome package. We had to ask how does warranty service does work. We were never told Ranger offered free automation. Every time we asked questions we were made to feel like we were a burden on them. Once we moved in we were unaware there was a small gas leak in the fireplace. All the network jacks we had requested were installed with phone jacks. When we brought it up to warranty service guy he rejected it because he said it would cost Bloomfield money. I had to contact VP of Bloomfield just to get a resolution. The only person always cheerful and very helpful was Audrey, design consultant. ... Más

there is lot of pending works when were not completed when the house was handed over to us.

definitely not recommend Bloomfield unless there's no other option

Customer service is practically non-existent. Sales person is great, but everyone else was poor; particularly the person who did the walk-through with me.

Unfortunately we received the house with many details to fix and of very poor quality. It was not what we expected, we are disappointed. Would NOT recommend it!

Please know that a Bloomfield Home is a tract home. They speak of the quality in their homes, but they do not deliver. Bloomfield Homes has no quality control. They want to build a home and move on to the next home. Materials and workmanship are lacking in quality. Sales manager and warranty manager display minor interest in purchaser satisfaction.

Experienced a bunch of issues with the timeline changing sometimes on a weekly basis. Additionally when it came to integrity of the build there was back and fourth about how the walls should be finished. For Example - the walls downstairs looked like there were waves in them going in and out. When brought to the builder it was attempted to be justified and then went to why we shouldn't fix it. This was very disappointing because if there is an issue the answer should be simple. (Sorry we missed this we will fix this right away,) There seemed to be more excuses with this team than production. It took us having a separate meeting to address why they wanted to move our move in date to October when we were told 2 weeks prior it was July. Additionally there were 5 house put up 5 months after our but was finished before ours. For a first time home buy I will not likely recommend Bloomfield. ... Más

This is my 3rd and most expensive new build. Unfortunately, this has been my worst homebuying experience. First, my keys were given to me in a ziplock bag. Contractors did not clean home...in fact, carpets were stained from red dirt. My advice to other customers is to please make sure ALL repairs are completed prior to closing. This company only allows one (initial) walk through...they do not record recommended fixes. Approximately 80% of recommended repairs were NOT completed prior to closing. In less than 30 days, I have had 15+ contractors in and out of my home to fix different issues that should have been fixed before closing. But because they do not allow a 2nd walk through, there's no way to verify if repairs were completed. Hired contractors are subpar and does shotty "patch work ". Warranty department (Shane and Ralph) is very defensive and accusatory, doesn't honor repair requests in a timely manner. Contractors do not show up on appointment date/times. Warranty department states "they don't control contractors ". Overall, I would not recommend this company. The shell is gorgeous, but I believe several short cuts have been taken. Plus, customer service is everything when trying to resolve concerns...this company (my region) lacks professional. ... Más

We went with Bloomfield expecting a great buying experience, yet it became a nightmare for us and our realtor. Communication is horrible and the least important piece of the buying experience to them. There is no clarity between builder and buyer which raise many red flags. We love our home, but the struggle to get to this point will not be forgotten. Bloomfield also need to do a review of their sub-contractors very poor craftsmanship of their homes.

The actual purchasing process went very smoothly, just the occasional hiccup as one would expect in any process. The workmanship and materials, however, are terrible. Cabinet trim separations, rusted fireplace screen, exterior trim that wasn't painted, paint slopped onto the window frames, concrete that crumbles by hand and has mesh/cables coming out of it, no touch-up kit for paint, paint and texture cracked and flaking off of the walls in EVERY room, popouts in the driveway concrete, dried mortar all over the bricks, damaged volute (wooden first step) improperly installed, AC registers that cannot be adjusted because they were jammed into holes that were the wrong size, fireplace brick with mortar all over it, paint flashes and drips on every single wall, drawers with bent rails, a pot filler that was GLUED to the wall - not screwed on to the backplate, etc. It goes on and on. The warranty manager is fairly responsive overall, but the workmen he says are going to call or come out often don't call and sometimes don't even show up after they are scheduled. Really disappointed. The house is just slapped together in hopes they make it past the warranty period before it falls apart. ... Más

My wife and I were very excited about the house but as we came by every week to check the construction progress, we started to get worried. Many issues the project manager was missing and we felt that if it wasn't because we were making them aware, they wouldn't even noticed. Don't trust the process! Check yourself weekly to make sure everything is to your plans. Cabinets are a joke specially if you order them white. We paid almos 4k upcharge for deluxe package and got regular plain cabinets that has been service 4 times already. Very disappointing process and the lack of communication made it worst. Trying to get a hold of someone that can help is very difficult and the person they hire at the office is clueless 90% of the time. ... Más

Although I have now closed on a beautiful home, I was highly disappointed in this process. My sales associate was great however, the builde did an awful job. I have multiple photos that show the defects in spliced studs. I was constantly liked to and when I reached out to the builder to discuss issues I was fed even more lies. I came out every weekend to keep an eye on things and basically had to perform the QA process of a build myself. I understand the delays in material that we are experiencing but that does not excuse the builder changing my closing date two days before I am supposed to close. Ryan with Bloomfield is irresponsible and will only tell the buyer what they want to hear. I constantly found beer bottles around the job site and had to address it on multiple accounts with the builder. ... Más

I give Bloomfield homes a 2 start rate based on the lack of attention to detail on the craftsmanship of my home. The lack of communication between the sales team and builder with buyer, lack of communication between the warranty department and contractors doing the job. For a first time home buyer our experience was not one filled with milestones and excitement. We had updated our self with may calls and trips to the house. The sales team lacks communication and organization skills. The builder did not get updated on change orders and that led to use having to settle for materials we did not kick in the design center. Always being told if we fix this or that your closing date will be pushed back. When we simply wanted what was in black and white on paper picked in the design center. With no one willing to take responsibility for dropping the ball. We picked Bloomfield from liking what we seen in the model homes. I did not expect for the craftsmanship to be so off. Just like today to be exact (2-14-2022). I had Texas floor source coming out to do warranty work on my starter step. It’s the second time they have been out to try and fix a gap between the starter step and the floor and they both times they don’t have the caulking or wood to fix. They say they have a work order to fix the finish. That a big lack of communication between Bloomfield warranty and Texas floor source. Last week the sheet rock and texture ppl came to do repairs on our sheet rock and texture and only fixed 3 cracks. I show the contract the everything that had been walk thru with the Bloomfield warranty person, and the contractor tells me that not on the work order. So I call the warranty person and they tell me that it should of all been fixed. So here we are again today 2-15-2022 waiting on them to arrive and hopefully they fix it all. The point is this has not been a happy time for us to enjoy our house. I know I’m not the only unhappy customer I seen many reviews after the house was under contract but I stuck with y’all. I just hope y’all make the correct adjustment to how business is being conducted so the rest of the homebuyers have a more pleasant buying process. ... Más

Sales person lies and uses selective language to help lock you into a contract. During the construction the lies won’t stop even if you present evidence to the staff. The quality of work needs much more supervision from the project manager. From broken tiles to areas where grout is was missing by to areas where tape and beading is is flaking to areas not taped. Glass shower enclosure glass was loose and scullion wasn’t applied yet project manager presumes this is how it should be.

We decided to build with Bloomfield based off of reviews from family friends and quality of the home. However, we did not have the greatest experience in our buying process due to an overwhelming lack of communication. This was not our first build, so we knew what to expect. We understood that during this time, supply chain issues, COVID restrictions and more would delay our completion. But we didn’t anticipate that we’d spend weeks without a reply to an email/phone call or an update. We didn’t expect they’d change construction manager without letting us know. We didn’t expect that we’d pay for uplights and they not be installed. We didn’t expect that we currently have a metal garage door instead of cedar door we paid for with no follow ups. This is just to name a few. Throughout the process, we struggled to get answers, information and updates unless we drove by the home ourselves more than we already were. Our final construction manager, Matt K, was communicative, understanding and professional. Unfortunately, by this point, our confidence and trust in Bloomfield had already been shattered. If we were to build again, we’d likely not go with a Bloomfield home unless we knew of significant improvement in customer service and communication. Our home is beautiful but we did not feel valued as customers in this process to truly believe that they cared about our needs. ... Más

Cumpla sus promesas que serán buenas.

We bought a spec home prior to the foundation being laid; however, we were not allowed to change any of the options or color selections. Even though there were several options we would have chosen differently, we were OK with that. We asked for only one thing, to pay for two extra network ports to be added to the five that are included with the house. The sales person initially said yes; but later the builder said “no” and said, in fact, for the five included ports that they would run wires through the walls, but that we would have to go down to Home Depot and buy the ports ourselves and install them after we move in. He said the two extra ports would be easy for the internet provider to add later; but when we moved in, the internet tech told us that because of bad wiring, there was no way to install additional network ports. It turns out that that "no" was the first of many. Various areas of the interior and exterior of the house were not painted. Can you paint this section of wall, or that stair trim? “No.” Door latches do not latch. He said, “You can fix that yourself.” Large gaps between baseboards and floor. He said, "You will have gaps in the baseboard where there are variations in the concrete. All our homes are this way. " When we gave the builder our final walk-through list, he said, "I'll cull through the list and do only what I think needs to be done." When we moved into the house, we found our list printed out and left in one of the drawers with "No" written next to many items. Many rocks, debris, and nails were left in our yard even though we told the superintendent about them. The yard has bad grading; so no matter how we set the sprinklers, there are big muddy sections. Insects made nests in the gaps in our walls where there was no caulk. There are gaps between the cabinets and the wall. The builder said, "We don't caulk cabinets. Our cabinet company won’t because if they have to replace anything, they don't want to have to peel that off." We pointed out that the drywall was damaged next to one of the cabinets; so instead of fixing the drywall, they just filled that big area with caulk. It only looks bad when you look at it. We were told that we would have fiber optic; but after closing on the house, the internet tech said due to bad wiring we could not get fiber optic speed. We were also told there would be two Wi-Fi transmitters. There were two hookup locations but no actual transmitters. Because the foundation was not formed correctly, there was a section of wall between the garage and the study where most of the wall hung out over into midair. When we pointed it out to the builder he said, "This is quite common on the garage wall drops. The concrete company will add concrete under after the frame is complete." You can see where the wall just doesn't look right to this day, and we are concerned that that concrete will start breaking off as it was not part of the original foundation. One of the bathroom cabinets had damage, so when we pointed it out to the builder, rather than replacing the piece of the cabinet, they just added some putty, and did not paint it. The gas was not connected to the cooktop, and a couple weeks after move-in two of the burners stopped working. They said this is not something they warranty. None of the three exterior doors were properly installed. One of them would not latch at all, and one of them would only latch if you hold your mouth just right and shimmy it in. One wall on the inside of a closet had no texture applied to it. There were several light switch covers missing. The house was generally dirty with spider webs in several windows and mud dobber nests in several a/c vents. Most of the mulch at the landscaping is not mulch, but rather just built up dirt, large rocks, and debris. Neither the sales person nor the superintendent kept us appraised of the building progress unless we asked and prodded, something important to us since we did not want to overstay our lease at our previous residence. As for meeting code, we have several concerns. There is one section of roof that appears to be almost flat, something not allowed by code without special types of roofing. Coming from someone who used to be a certified energy inspector plans examiner, I also have concerns about how the house passed code with the level of wall insulation installed. When we bought the house the sales person told us that our superintendent was not good with people but that he did quality work. It turns out in the end, he was good with neither people nor building with quality. He just didn't seem to care about either. With the state of the housing industry being what it is these days, we knew that they did not need us to buy this house. We knew that we had no bargaining power for even something as small as a couple of network ports or paint on the walls. But that doesn't make it right the way we were treated. We know that the builder gets bonuses by mostly just getting the home done within a certain budget. Our superintendent told us he had to meet that margin. We understand that mismanagement at the highest levels of government and business have put the building industry in a tough spot. Workers are these days paid by the government to not work. Labor is short to the extent that skilled labor and true craftsmen are all but extinct. Builders are at the mercy of their contractors and suppliers. So the issues my wife and I have experienced here are difficult to fix. Bloomfield offers an overall good house for the price, but I look forward to the day when customer service and pride in craftsmanship are adequately incentivized by big builders. ... Más

There was an issue with one of the window, but it was patched and inspection passed. Then soon after, rain water leaking through the window and damage the windows. Service ticket opened. I pressed the urgent issue due to window leak and caused MOLD. Window service and open up the windows and mold discovered. The service men tried to patch the window up without proper testing for leaking. After weeks, they decided that they ordered new windows. The room is not usable for more than a month now. I don't know when it will be done properly. I don't know where to voice my concern, because seems like nobody care about mold in the house we live. I guess since they don't live there so they don't care. ... Más

Our home buying experience with Bloomfield has been the worst customer service experience of our lives. We were informed, mid covid (August 2020), that we would be closing 4-6 months after signing, that was not the case. We ended up closing almost 12 months after signing. The only time we got information of possible delays on our closing date were when we reached out to Jason, and his forecasts were always months off from the truth. Keith clearly lacks any customer service experience and has very little organization skills. Keith waited until the day before we were supposed to close to order our survey or let our appraiser into the house, despite our appraiser attempting for over a month. Obviously this led to more last minute delays which affected us tremendously as we had taken off from work and scheduled deliveries/movers. After finding this out, we sent a buisness appropriate email to Keith expressing our dissatisfaction. Keith then purposefully ignored our emails and we only received a response when we happened to run into him at our residence. Keith advised us he did not respond to our Emails because they were "hostile." We're still trying to get things, that Keith said he would handle prior to us moving in, fixed- such as our shower drain being higher than the shower floor. I could not, in good faith, recommend Bloomfield home to any family or friends in the future ... Más

Just be very careful about the job being done