Reseñas de Centex Homes

Lenders are not professional enough for the financial process of buyers lives while they work through the process together so use outside funds for this neighborhood

The initial process with sales person was great. He was very helpful and answered my many questions. Unfortunately after I signed the purchase contract things started to go down hill. I needed house insurance that process went through the team, not a good experience. everyone wanted to help but that did not happen. The left hand did not know what the right hand was doing. As far as repair requests and promises That did not always happen. I was told one thing and that did not get done or got forgotten. There were many things that did get done but not easily. workmanship on the detail inside work was of poor quality. Some of the team were great, but not easy to get things done if everyone is not on the same page ... Más

I was told by my sales representative that I would be able to afford a house in Davis ranch at the end of January. Of course I knew that could change based off of pre-approval and actual approval. Fast-forward to March I'm told that I can only afford a house in a different community. I was told that I would be able to keep my 4.25 rate that was promised to me but after speaking to my loan consultant she said that that was not communicated to her by sales. Unfortunately but thankfully she was able to get me a 4.75, but the sales consultant shouldn't have promised me that rate nor should he have said that it was "obviously a mistake" and that there would be no concessions since "we've given you so much already". ... Más

We originally were supposed to have our house completed in the very early summer when we signed our contract but that got pushed and pushed until October. Not to mention we moved in with trades still painting the exterior of our house and the lawn still being laid. There was numerous times we had asked if something could be fixed or done and got told yes, just to find out it was either not fixed, or fixed with minimum effort (usually shooting a bunch of caulk or silicone at the problem). We had about 3 items that we immediately submitted to warranty after moving in because we had told the CM about them at least a month in advance and they still weren’t fixed. I watched many of the trades work on my house and I can tell everyone that it’s largely in part to just the standard of quality these trades hold for themselves. I’ve walked behind painters and told them spots they missed before. And that’s not something I should be having to do as the buyer. List of problems we had, or are still having: Lawn (they laid the sod and never rolled it or completely just didn’t put sod down in some places. My lawn is so bumpy that it’s difficult to mow and I’m now periodically buying sand to level my yard.) Walls aren’t square. Some of the shorter lengths of walls, it’s very apparent that the drywall and studs are not square to opposing walls. 2 sheets of drywall have become visible through the tape, mud, and texture of the ceiling. There was a piece of trim I could fit my hand behind. There was a piece of door trim that was so far away from the floor that you could feel a draft when you put a hand next to it. Then when they put the door trim on, the painters forgot to paint both sides of the door trim, and they got paint on my floor that I had to scrape off. Lots of our exterior siding had cracks where nails were put through too hard. We had a roof leak almost immediately. Not to mention that you’re putting 300k+ out for a house and you get zero options. You get it as it comes. Then the HOA this builder has chosen for this area doesn’t even send you mail to set up your accounts but they will drive the neighborhood at least twice a month and fine you for your trash cans being in front of the garage door. Overall super happy with the amount of home I got for the price, love the location and my neighbors. But the quality is not up to standards. Make sure to hire inspectors for framing and final walkthrough. Best of luck. ... Más

The night we closed, about 20 minutes after we walked into the house for the first time, I found a leak in the wall. Supposedly there was an issue with a piece of the back siding, so the hose bib needed to be removed in order to complete repairs. After the hose bib was replaced, it wasn’t screwed back on tight enough so water was leaking in the wall for an unknown amount of time. Drywall was damaged, insulation was soaked, and a considerable amount of water was seeping up from under the floor which was how the leak was discovered. Subsequently, the floor in the entire house needed to be replaced. It took exactly 1 month for all necessary repairs to be made which was an unacceptable amount of time. Granted, everything got finished, but the lack of urgency displayed to us when it came to getting our issues taken care of was very disappointing. ... Más

I love the layout and the finishes on my new house. Unfortunately, I’ve been in the house for one month and the microwave and sprinkler system have already had issues. There are raised paint dots all over my floors that were not cleaned up and also missing grout in several places, as well as weather stripping that has already started to come off the doors. I really liked working with Lily, she was attentive to the issues I had before I closed. She is very knowledgeable and quick to respond to any issues. I had a shelf put in by the trim carpenter in one of the closets, the original bar was taken off the wall and moved and a new one of a different color was put in. We were not given paint samples so I cannot cover the large patches of drywall that were stripped. The most recent concern is that a work truck from the Centex home next door, drove over my sprinkler system, which now is not working on that side of the house. There was a lot of carelessness to get these homes completed quickly. ... Más

I tried leaving a full ho eat review and kept getting an error message on this site saying I need to use at least 5 words. I used like 200. A bit odd that my negative review was somehow being blocked. The stars I left are accurate to my experience.

Centex is a decent track home builder. We loved working with Melissa in the sales office. Brett the superintendent was nice and helpful. It was a little disconcerting that he didn't have the items from our home inspection fixed before our walk, but it appears he was able to get them fixed before we closed. Overall we love our new home; however, using their lender was a total nightmare! Don't let them talk you into, or let them pressure you into using their lender. Pulte Mortgage is horrible!!! To say Pulte Mortgage is slow, and non responsive, it an understatement! It's almost impossible to get a live person to answer the phone. If you are able to actually talk to one they don't have answers and don't call you back. Pulte reps took on average a week to respond to emails and to voicemails, They took almost a month to even get a yes or no and not till I told them if I didn't have an answer by the end of the day I was not going to use them and because they were so horrible I wouldn't be purchasing the Centex Home ether. I was told by Centex that if I used Pulte Mortgage the process would go quicker and be smoother, definitely not true! As a note I had a pre approval with guaranteed close from another lender (who also offered to match the incentives from Centex & Pulte Mortgage). I should have used my lender... To top it off my Pulte loan loan was sold before I even made the 1st payment. To summarize: Centex Yes! (with my lender) Pulte Mortgage Definitely NO! ... Más

I wish it was a better communication system

The sales portion of the experience can be improved. Communication was not the best from the sales agent. We would call and email several times before we got a response. The contractor was good. He was responsive and helpful.

This company is large and divided into multiple departments. Because of this, and poor communication, many items were overlooked and never discussed. We didn’t find out many things were “missing” from our home until the final walk-through when it was too late to change. We were very disappointed and now out of pocket thousands of dollars to make these necessary adjustments.

They did not provide the blue prints of the home witch made it very difficult to do home improvements ex add a water softener. They also said the home was pre wired for Cad6/Ethernet in every room which it was not.

We not really happy the first day all two bathrooms sinks was leaking, and we still wherein for people come finish to paint and fixed the garage door

The build manager and the build process was great. I really enjoy the house and had no issues. The problems were with the Sales team. Either they were completely clueless or they flat out lied to my face. Either option is not good. With the sales team you need to triple check everything they say and get it in writing.

We started the process to buy our home in July of 2020 and was told that we would be able to close by the end of march or early April of 2021. We finally closed June 26, 2021. I do understand the situation with Covid and the delays that it caused. But we witnessed other houses of our same model starting after ours being completed before ours. Our house would sit with no work being done for 2-3 weeks at a time. Also, when the work was done, it was very poor quality which had to be corrected at a later time. Walls had holes punched in, Paint was poor quality and workers would use the shower as a toilet. Every time I would go to the property I would find something else wrong or damaged. Finally at the final walk through, we noticed a number of items were either damaged or not completed. The kitchen island was damaged at the bottom beyond repair, the tile around some of the outlets in the kitchen were cut too short and were gapped, the front porch light was missing, the door bell did not work, paint was missing is spots. All of which are still not corrected. Most of the other items that were not completed are now complete. Overall, we are enjoying the house, we just wish that the process would have gone smoother. Again, I do understand the worker shortage, but some of the guys, NOT all, that did do the work need to have a little more pride in their work. ... Más

Very unorganized, still waiting on repairs.

Overall I’m happy with the house. There has been a few issues but the builder has been easy to communicate with and almost everything has been fixed. My only complaint would be in the sales process the person in the office did not show me what was actually put in the house. I ended up with a lower grade different carpet and different fixtures in the bathrooms. I was shown a darker carpet and brushed nickel. Ended up with light carpet and chrome. And they did nothing about it.

had many things not work and many issues. Fixed most myself but I am making a list for warranty purposes

We purchased a newly built home from this builder and, while we were excited at first, our experience has been mixed due to a number of issues across different areas of the home. To start with the positive, the warranty representative has been responsive and helpful in addressing concerns as they’ve come up. That support has made the process more manageable and is appreciated. However, the overall workmanship and quality control have been inconsistent. We’ve encountered a wide range of issues, including damaged cabinets, missing trim, damaged trim, and poorly installed trim, doors with visible damage, and windows that don’t operate smoothly to name some of the issues. Some of the exterior work has also been concerning, such as bulging siding, roof areas with exposed nails, lifting shingles, and gaps that could allow pests to enter the home, damaged trim around garage, and exposed rebar. Inside, we’ve dealt with flooring that is lifting, HVAC struggles with maintaining proper humidity levels, and insulation leaking from the attic. There were also plumbing-related issues, including mixed-up laundry water lines, a leaking toilet, leaking faucets, and a bathtub that initially wouldn’t drain. Even the sprinkler system required adjustment, as it was watering sidewalks instead of landscaping. Additionally, some of the materials used are lower in quality—such as door knobs, flooring, trim, paint, and light switches. Many of the problems seem to stem from rushed or sloppy installation work rather than isolated defects. While some of these items may be considered typical for new construction and can be addressed over time, the volume and variety of issues suggest a need for stronger quality checks during the building process. Overall, this builder delivers homes with strong potential, but the experience may require a high level of involvement from the homeowner. Staying engaged throughout the construction and warranty process is important to ensure concerns are properly addressed. With more consistent attention to detail, higher-quality materials, and improved quality control, the overall experience could be greatly enhanced. ... Más

Never again would not recommend nothing but a hassle

My yard was never graded correctly and it has caused my back yard CLOSEST to my patio to become a swamp. I was told that as long as the water wasn't standing after 24 hrs that it was fine. I can't even walk through my gate to my back yard a WEEK after it rains because it's still a mud hole. You can see with the naked eye that there are spots that would hold water because of the way it was graded. Like pools graded into my yard. I submitted a request for the repair almost a month ago and still have not had repairs done. They sent someone out, marked the areas, and never came back.

Because I didn’t use their lender and title company very hard time to obtain the keys

Overall experience was not the best… communication was not great. I had a few issues come up and lack of communication. I was told if we have questions, someone would be an assistance. Had some landscaping issues, work order was placed and they showed up after 5 pm. Someone was suppose to be there to assist and communicate back with me because I was not home at the time of the appointment and no one was there to communicate to even let me know the work was done.

Once moved in some issues with the build were brought to the attention of the builder. They promised to resolve the issues and so far have not. They left behind concrete shoe track marks in the driveway (all across) and can’t be bothered to call me back or respond to any service request. I haven’t been called, texted, or contacted in any way since the issues have been brought to their attention. On the website there is an option to place a request, which I have, with no response. There is no phone number to call.

Salesperson lied or did not know services he said were included were in fact not. Floor plan was different from model with closets, only after saying something did they address and then we had light switches that went no where. Most importantly, look at the Management company they hire for the community. If you want simple things like gutters, fence or to screen a porch it could take months for approval. The rules that apply to you as the homeowner do not apply to the builder either. I am greeted to cement trucks 5 days a week at 5am as they begin construction, but I cannot get “an approved style fence” for two months because it took 16 phone calls and 6 emails to get something done. ... Más