Reseñas de Centex Homes

When it comes to how the home was built my fiancé was very blind to alot of things. Would I buy another home from centex or refer them to family or friends..no i would not

This was honestly the worst experience of my life. In full transparency there were only 2 people that cared about Elaine and I as a person during this process and that was Jack(builder) and Winn(sales rep). Our closing date was moved several times and we were unsure of what was going on. It felt like we were being treated poorly for not using Pulte mortgage. We elected to not use pulte due to our loan officer Daniel. He was condescending, arrogant and dishonest. We turned down $8000 due to the way he treated us. He was giving us a higher interest rate telling me I would have to put down a 25% down payment to get the interest lower. Daniel was ready to take full advantage of us being first time home buyers.. He also lied to my wife about having documents. I can say that I will never recommend Pulte/Centex to anyone I know. I felt like I was just another house during the the process rather than a person. If it had not been for Jack and Winn I would have opted out of this experience. ... Más

Could have been better overall

Builders had great response during the build. Warranty people amazing while during the build. I had an issue with the shower floor, found a tiny hole once I moved in. Through this hole water was draining to the foundation. Reached out to builder and warranty people. Worst response and never took responsibility of this. As a whole, I had a bad experience during loan process and warranty issues.

The inner offices of Pulte Mortgage and Centex homes has to be the most dysfunctional group of misfits ever put together. The experience was stressful and unclear 98% of the time. Paperwork was done 3 times and still never correctly done. Too many to list, this is just getting me mad rehashing this in my mind. Good day!

What they say and what they do are two different things.

This process was extremely difficult. Still have issues with home 2 months after living in it. I’m very disappointed in centex. I choose centex because of the pulte brand and due to home cost. Being a pulte brand I expected a lot more. The cost of the home is literally the only thing that kept me interested in purchasing a home with centex.

The home is beautiful! The site managers are ridiculous. Literally it’s like pulling teeth to get them to answer questions directly. Constantly give noncommittal responses or just don’t respond to them at all. After closing, we were assigned another site manager. Same issue. Takes days to respond. Already had issues with features of our home and had to put in service tickets. I’d suggest another builder. Pulte (Centext) seem to only think of you as a number and just want your money.

Desde el principio, la comunicación ha sido terrible. Estoy muy decepcionado con nuestro representante de ventas, Andre. Primero miré en comprar la casa mientras estaba desplegado en el extranjero con el ejército usando un poder notarial, mi padre. La casa se anunció como completa el 7 de abril de 2019. Me encantó la casa y ANDRE nos dijo que el cierre sería el 7 de mayo, COMO ACORDARON POR EL HECHO DE QUE REGRESARÍA A CASA EN MARZO. AMBAS PARTES ACORDARON PERMITIR TIEMPO ADICIONAL AL CONTRATISTA ÚNICAMENTE DEBIDO A POSIBLES RETRASOS DEL TIEMPO. En el contrato ponemos el 30 de mayo como nuestra fecha final, en caso de que hubiera retrasos DEBIDO AL CLIMA. NUESTRAS DISCUSIONES ANTES DE LA FIRMA DEL CONTRATO Y DESPUÉS FUERON SIEMPRE SOBRE LA CASA QUE SE TERMINARÁ EL 7 DE MAYO. DE HECHO, LA PRIMERA SOLICITUD FUE COMPLETADA CON LA FECHA DE LIQUIDACIÓN DEL 7 DE MAYO. SIN EMBARGO, MI PADRE Y YO FUIMOS MENTIROSOS desde el principio. Una vez que regresé a casa y comencé el terrible proceso de tratar de recopilar información sobre la casa, me di cuenta de que nadie más que yo tenía estas fechas y, de hecho, la casa estaba programada desde el inicio para el 21 de junio. Este es solo el primer problema con la comunicación y Andre me mintió rotundamente, quien dijo que verificó con los constructores antes de poner las fechas de mayo. Tuvimos más problemas con las actualizaciones. Tuve 2 representantes para elegir actualizaciones, debido a mi implementación, y no se les dio la debida diligencia o el tiempo que merecían. Andre entraba y salía constantemente y esto se demostró claramente más adelante en la compilación cuando tuvimos 3 errores en las actualizaciones que me costaron miles de dólares que yo desconocía porque su comunicación con mis representantes y POA fue terrible. De aquí en adelante, apenas recibí correos electrónicos sobre la casa y no me notificaron cuando la casa FALLÓ LA INSPECCIÓN. Fue solo después de regresar de R&R después de estar lejos de mi familia durante 10 meses que descubrí que el progreso de la casa no se movió y la inspección falló. Hasta el día de hoy, nunca se comunicó por qué la casa no pasó la inspección y causó un retraso de 3 semanas en el proceso de construcción. Otros retrasos en la casa se debieron claramente a la negligencia del constructor. PARA AGREGAR INSULTOS PARA HERIR LA CASA AL LADO DE LA MIA QUE NO SE VENDO FUE COMPLETADO SEMANAS ANTES DE LA MIA. ESTO LE INDICA QUE NO HABÍA PRIORIDAD Y PROGRAMACIÓN ADECUADA PARA QUE ESTA CASA SE HAGA EN MAYO. NO HABÍA NINGÚN MOTIVO POR EL QUE MI CASA NO PODRÍA SER HECHO EL 7 DE MAYO, DESDE QUE LA CASA AL LADO DE LA PUERTA NO FUE VENDIDA Y ENTONCES SE TERMINÓ. La mala comunicación y la absoluta falta de integridad de los representantes de ventas de Centex causaron un momento extremadamente estresante para mí y mi familia. Volver a casa después de estar fuera durante 10 meses a una casa que tiene más de un mes de retraso de lo que me prometieron es absolutamente vergonzoso y quedarme sin hogar durante 5 semanas porque confiamos en el contrato original. Seguirá una carta más detallada con más información. Estaba completamente insatisfecho con el servicio que recibí de todas las partes involucradas. Como miembro de las fuerzas armadas que se están desplegando, espero que ninguna otra familia tenga que pasar por las luchas que Centex causó por mi familia. Es una lástima que un momento tan grandioso de propiedad de una vivienda se haya empañado por completo para nosotros. Debido a la negligencia y las mentiras del equipo de Centex, mi familia estuvo dividida por más de 5 semanas. El contrato original provisto nos dio la certeza de que la casa estaría lista, pero en cambio tuvimos que vivir sin bolsas, unidades de almacenamiento y autos debido a la negligencia de todo el equipo. Ya es algo extremadamente difícil estar lejos de mi familia durante 10 meses, luego volver a casa pensando que nuestra nueva casa estará terminada en abril, solo para descubrir que me mintieron en el contrato original es absolutamente injustificable y una injusticia para nuestros miembros del servicio. Espero que su empresa aprenda de esto, pero nunca recomendaré Centex a nadie. ... Más

Si opta por Centex, le recomiendo encarecidamente que complete una inspección de la vivienda por parte de un tercero antes del cierre. No cierre hasta que todos sus problemas estén completamente resueltos. Le ahorrará varias horas de frustración después del cierre resolviendo los defectos antes de que Centex / Pulte obtenga sus fondos.

When buying a centex home they have all these extra steps to make you feel like they care and want to make sure the house is perfect for you but it’s all a show. They have 2 walks throughs in my case one after drywall to meet the PM, and another before close. At the initial walk though 3 months prior to closing I brought up some issues with my home and was told it will be taken care of which it never did. Even at pre closing they told me they will fix it yet again and did not. Closed on the house extremely behind schedule almost 3 months behind. Even after everything still dealing with issues.

Firstly, when any company offers incentives, ask very specific questions. We were offered 5.5% AND $10,000 cash to do with what we want, well over half of that 10g’s went to buying down the interest, this was never disclosed. Centex dealt/deals with Pulte mort. Co a was an extremely unprofessional and frustrating process from beginning to end. I would not recommend Centex homes or Pulte financial group to anyone.

From the day we went under contract until now, we are having repeated issues and lack of problems being resolved quickly. We closed and got keys. We were given keys that did not even work. The following day we noticed: We had one toilet seat cover not even attached, the master bathroom window had a crack, the master bathroom toilet bowl seat cover cracked in half, and we were not getting hardly any air flow into the master bedroom and their was water sitting in the bottom of our dryer. Then we noticed, that a few of the plugs in the upstairs bonus room were not working. On top of that, the proper paperwork wasn’t sent to the water company and they also have our home listed as a commercial meter for the electrical company. I am so beyond frustrated with this ... Más

I was told when I would point out bad quality or issues in my walk through, that I purchased a “level 3” house and needed to remember that. I am not exactly sure what that means, but as a home buyer that’s not a response I should ever hear. Also issues were not reviled before closing as I was “promised” they would be.

I bought a house for primary residence and was forced into a investment mortgage with a much higher interest. Today, the house is being used as a primary residence and I am paying high mortgage rates.

We have quite a lot of issues with this new build home And none of them are resolved yet, there isn’t any timeline yet for the fixes First, vinyl floor installation is very poor quality. The work is carried out by RiteRug, which surprised me. We have found a lot of places that short end joints are separated. So when you step on it, it squeaks and falls. Most ridiculous is the explanation of inspection guy from RiteRug. He told me “there is not teeth on the edge of each vinyl plank, they just pieced together”. I knew that is not true. Each vinyl plank bites to each other piece by piece to form a whole floor. It proved that same material is handled by different person, you will get completely different outcome. Second, we closed in December and experienced few weeks extreme cold days right after closing. Then , water pipe was frozen in one of rest room during the low temperature. That is completely unexpected and unacceptable for new build! There must be either insulation problem or plumbing issue. The fix could be hard it depends on the root cause. Last but not least, kitchen countertops has defects in materials they use. They have acknowledged it since first walk through because I fight so hard for it. But as of now they have not changed it yet. The builder has promised to redo the countertops with good materials, I will see how this goes ... Más

For starters, pulte mortgage fumbled the entire loan process from beginning to end, leaving me to figure out how to get approved by the guidance of a completely independent loan officer outside of PMC. Then there's the house... sadly I had no other choice as my lease was expiring and the slow churning loan process that was riddled with delays and misinformation forced me to ride it out just so I could have a home to live in. The house is built with the cheapest materials, 3 tab shingles, osb siding, ceiling paint on every wall. The drywall taping is coming apart and cracking in several areas, the paint gets damaged/stained just by looking at it too hard, the flooring is basically linoleum and within the first year is coming apart in every house I've been in so far. The siding is already buckling and centex refuses to fix the poor multicolored paint job on the home. The poor drainage is a neighborhood-wide issue that centex refuses to fix, my grass is dying, my fence is rotting and I'm now seeing severe cracks in my foundation which all are attributed to the poor drainage. The water supply is terrible. Numerous people are having major sediment issues, even with the scale minimizing devices and soft water systems installed. I had to have the insulation crew come out 3 times before they finally fixed the insufficient insulation. It took the roofing crew 4 times to replace the shingles that were damaged, which, they did a shady-contractor job there and only cut out the damaged tabs rather than replace the entire shingle. And yes I have pics to prove it. The irrigation crew has been out several times to fix the sprinklers and keeps breaking something else. I have several issues that were not only in the inspection report but also mentioned during the blue tape walk through that remain unfixed. The construction supervisor has been dismissive, unsympathetic and borderline disrespectful throughout the process of emailing back and forth to resolve these issues. The customer care rep that came out refused to look at my drainage issues for fear of getting her shoes muddy, which says a lot, and both her and the construction supervisor both flat out lied to my face regarding a particular issue that is rampant with the neighborhood regarding exposed lintels. The cc rep also tried to get smart with me and tell me my job as a licensed home inspector and what I can and can't say. I've tried to remain calm and professional throughout this whole ordeal so I can get my issues fixed and move on with life but it's been months since I started this tickets and have seen very little to no action on over half of them. The unprofessionalism by the people who represent this company is the only thing worse than the shoddy work done by their contractors. Pretty sad when a $250k not only comes with all these issues, but doesn't even include a shower door because "we just don't include them on that particular model" and doesn't come with a garage door opener because "we just didn't include them when your house was built, but we do now, but no, you still can't have one" i work 3 jobs to be able to afford this house, you think I have time to fight with the builder ontop of everything else I have going on? Do yourself a favor and stay out of Mavera. ... Más

Rodrick doesn’t follow up with nothing very unprofessional and he doesn’t follow through with what he actually said that he was going to have done. We’ve been waiting for weeks.

This has been the absolute worst home buying experience I have ever undertaken. Day one we had kitchen sink issues with water going everywhere and the representative emailing that she is out of office for the weekend and will not respond until Monday. I finally got a hold of someone at the 1-800 emergency hotline and they contacted a plumber who found that the sink pipe elbows hadn't been properly seated and tightened. Day 14 we unexpectedly had raw sewage backed up and over flow out of the main floor bathroom toilet and bathtub. It flowed through the downstairs bedroom and into the living room, under the staircase and seeped into the garage. We once again had trouble contacting anyone local so i called the 1-800 emergency hotline and they contacted a local representative who had a plumber and cleaner come to the house. It was the worst Halloween night ever! The plumber spent nearly an hour snaking the line but never found a cause for the blockage. The pulled up some of the floor in both the bedroom and living room. t The plumber returned the next morning and ran a camera down the line to see if there was an object in the line blocking the flow but found none. PulteGroup Customer Care Manager working our case did not want to speak or communicate with us. We tried numerous times by phone and email and received no response for a week. She finally responded and came out to see our house. She said everything looked fine and they would replace the flooring and trim. We shared our concerns that this sewer line might have an issue since they were never able to locate a cause for the backup. She accused us of possibly causing it, we said how could we when we have only been in the house a week and a half and that's not even enough time to cause this situation. We finally were able to get her upline manager involved and she agreed with us and said that PulteGroup would make it right. We requested a new Customer Care Manager be assigned to our case. The plumber was sent back out to the house to put a camera down the sewer line where he found that the sewer line was not draining properly due to it grade resulting in a "Flat-Belly-Pipe where the water was collecting which had caused the original backup scenario we experienced on the evening of 11/31/2024.We were excited to finally know the cause and to come up with a plan to repair the line. Unfortunately, nearly another two weeks of phone calls and emails went by when we finally received a response. We were told that that PulteGroup would take responsibility to remove and replace the sewer pipe that this was a critical problem resulting from the original Centex construction during the building of the home. A plan was communicated to us and emplaced to repair the grade, remove the concrete, replace the pipe, repour the concrete slab, reinstall the toilet, replace the bathroom vanity, downstairs flooring and trim, and paint the walls was approved. We approved for PulteGroup to pull a permit with the county to enable them to perform the work. Now it has been another 13 days since this plan was concurred with and our emails and phone calls once again has gone unanswered. The lack of professionalism and and burden of living with the downstairs bathroom being gutted and concrete slabs exposed has been an undo burden for our family. We haven't been able to have anyone over to our new home, enjoy a family Thanksgiving, or put up our Christmas tree. We have 4 people sharing the one upstairs bathroom and are under the constant stress that this could happen again. It has been very stressful for our family to live with this situation. ... Más

Absolutely terrible experience. I would never recommend center to anyone. My house was built poorly. I’m still dealing with issues.

The materials are cheap. The homes are expensive and they provide cheap or the bare minimum. No ceiling fans, no handles on the any of the cabinets. I wasnt aware most of the these homes are rentals until after i moved here and someone told me. Had I known i wouldnt have purchased. I have put in TWO service calls and no one has reached out. We have these cheap dated sliding patio doors that i havent seen since the 80’s. Everything is the houses are super cheap wven the flimsy doors and cheap hardware. I hate it.

They just want your money. They rush you to put the down payment down before you can read the contracts. I didn’t want power lines I along my back yard. 2 weeks after I moved in, power lines were installed along my fence - within inches and through trees. And yes the landowner supplied drawings to CPS for approval of where they want them. Yes it’s a Pulte/Centex decision but they try and tell you they have no control. Not true. When you try and call them about any issues, they don’t respond at all. Just told me I own the house now. Terrible customer service. I wish I would have joined the subdivision Facebook page long before I put any money down. I would have never purchased here based on what the people who live here say. At least the people who live here have created a great community in spite of the home builders. ... Más

This has been a horrible experience. They rushed the job and have no process to guarantee quality. Their process is asking first time home buyers do you like the house. I am not a contractor. Let’s start.I have a ticket that was issued October 16. I sent an email to customer care on 10.31.2024 still have not heard anything. It is now 11.11.2024. The front door has a gap they refuse to fix. The carpet has bumps. The sprinklers were put in wrong. We have non existent draining. Low water pressure. The 1 year warranty is a joke. They will probably blame the customer care agent. They should blame the company for having no process to ensure customer satisfaction. I called the customer care agent’s supervisor and was promised that I will hear something. I heard nothing. ... Más

Honestly, this was an overall very poor experience. In all aspects of those that handled my buying experience. There was a lack of care, professionalism, and attentiveness throughout. And I was extremely disappointed.

Decided to have a house built and was eager to be able to watch its progress. Started noticing problems when the framing was done with a lot of splits in some of the 2x4s. I was told they were not structural and where they were, they just added a second one next to it. Roofing was subcontracted out to another company who blatantly put it on wrong. This was brought up to them and I was told it was in the manual and approved. I am now having to deal with a leaking roof 52 days after closing. Besides that the insulation and drywall was good with the exception that it took almost 10 weeks to complete putting the whole build a month behind schedule. Most of the plumbing used was cheap flex tube and all A/C vents were also flex. I guess it was a good thing considering the project manager managed to flood the bathroom and the flex A/C vent routed half of the water to the basement. Other than that, I have had random small things like different door locks put on the wrong doors, outside dryer vent wasn’t even attached to the house, etc. that I have had to fix or get fixed. There is a lot of attention to detail that gets left off and hinders the quality of the build. Compared to other builders I would say they are probably the worst I have had the displeasure of working with so far. Save yourself the headache. ... Más