Reseñas de Centex Homes

VERY VERY POOR EXPERIENCE

Its only 1 month in new house and i'm facing issues with my AC unit. Washer is not working properly. There are small little holes in the house through which many unwanted guests like roaches, ants, crickets keep coming.

Appliances not working sprinklers wrong equipment electrical plugs uneven will do an inspection before the year it’s over disappointing

My family an I moved into (our home) thank GOD ITS NOT OUR FOR EVERY HOME. First there was no inspection done only the H2O inspection paying almost 400,000 for a home you would think I would have gutters though their were none. After living in the home for only 12 days the flooring was coming up also in my master bathroom their is nothing surrounding the tube as far as backer board for those who don’t know what that is it’s a green or red board that protects against water damage I’m not talking about tile but they only put sheet rock around the tube that began to peel only after 12 days after informing the warranty department I was told it would be addressed though here today on August 7th it’s still not fixed though when I addressed the situation I was told an I quote I should bath my kids in my upstairs bathroom. I’m a retired Navy veteran whom has been to war three times an im still fighting for what’s right for my family though being treated as if this is ok. We moved in on May 27th and I put in this request in on June 9th an as I said it’s the 7th of August this is unacceptable Kyle, Corbin, Josh, Javier, Ms. Christine also Regan. I have spoken with an after speaking with six individuals u would think things would be taken care of though the only thing that was fix were my front an back doors. They were fixed on the 5th of August. I haven’t seen a inspector only a adjuster the ac unit is making a squeaking noise some places in the home aren’t caulked properly I had to paint my own garage my patio was address as well though not put back properly the landscaping in my backyard was not done properly an retaining water do to the slope an I find this completely unacceptable so if someone were to ask about buying from Centex homes I would definitely deter them. I knew buying a home would be expensive though I never imagined it would be this bad buying a New build or I would be told it’s not for them to fix but it’s on me to fix. ... Más

In the beginning I was very pleased with everything. But about 3 weeks living at our new house there suddenly was an issue where we noticed the baseboard in the master restroom seperating from the wall. We knew right away it was due to water. We called pulte right away & they had someone one come out and cut a piece of the wall open. They realized the pipe for the AC was literally broken. The water had spread through half the restroom causing them to have to cut the entire wall down & remove our cabinets because they also got water damage. This was in may. They had them come out and put the wall back over the next few weeks. We had to wait for them to bring back the cabinets which they eventually did & we’re told the side and bottom parts were ordered & that It was going to be a 2-3 week wait. We are like on week 6 now. They hadn’t had a plumber come out to put the sink and toilet back since they removed these things since the first day, & we just kept waiting & waiting which seemed odd cus there shouldn’t be any issue at this point to put it back. We are 2 months in now, still don’t have a toilet or working sink in the master bathroom & I finally decided to say like hey are you guys just waiting for the day they come out again or what? The manager Ana, that we been working with was literally confused when I told her we still didn’t have our toilet. Up until this point we have been completely patient but it’s starting to get ridiculous so my husband finally told her some things. The weird thing is without even asking which days would be ok to schedule us for the plumber she just scheduled it & said here you go. Like how do you know if we will be home or not? But anyway my husband told her he gets home first at 2 and we could do it then. She keeps saying they can’t but it’s pretty ridiculous considering the fact that we both have already missed so much work and left early to be here for all these appointments & now they literally don’t want to work with us on when a plumber can come out. It’s honestly such a joke. Their communication is trash, and literally no compassion at all. Can’t even get an apology out of the manager. Like literally you buy an expensive home and then to be dealing with not having a toilet for 2 months. & then for them to make it seem like we’re being difficult because weve already taken too many days off & now you want me to again because YOU forgot to send out a plumber the last time I already took a day off for this. I would literally say buy anywhereeeeeeee else. ... Más

My address was wrong . My material was wrong . My address was 372 but all my mail was 376 . Can not switch address any where . Because my address is not on system .

Kitchen was not wired properly. We have to have the garbage disposal permanently unplugged if we want to run the dishwasher. There was no split in the wiring to allow both to run separately. Upstairs floor has several dead spots. The grass/sod job in the back yard was quite poor. On our 5th week in and there is still significant patches in the lawn.

I quality of the house is very bad and I am today disappointed. The flooring is getting to bad they did not all us to get it upgraded while signing the contract and the carpet is also low quality one. The paint job is very very bad during the walk through everything seems to be good but one we move in and stay there are lot of thing that need to be taken care down the line.

I purchased this home to relocated to San Antonio TX’ found what has turned out to be a nice neighborhood with a great group of neighbors… however it’s been nearly 5 months and I am still tracking down help to get my home repairs that were promised at closing done! My front door has blue tape all over it from the walk, I have a toilet down stairs that flooded, my living room switch turns the lights on in my bathroom! I have cracks and seams on the walls I’m almost every room and the guy I spoke with said “well we can get to those MINOR things when we walk through your house at the 11 month mark” I have asked numerous times for a manager to come walk my house with me and NOONE will! I have paid for repairs out of pocket to make the home livable! Literally I have no toilet in my bathroom downstairs still. I had to buy a new toilet myself! The list goes on and on about the horrific quality of fit and finish of this home, or should I say lack of quality! It has left me no choice but to reach out to the BBB I have emailed, called, text and spoken in person with multiple people and in 5 months the only thing that was handled was a few lady’s came in with interior touch up paint and slapped paint all over the cracks in the walls to try and fill them and shut me up. I am beyond frustrated, exhausted with efforts to get things handled and extremely disappointed in the builder Centex. ... Más

This had been a experience of a life time it was good when the building process was taking place but after you close and receive those keys that’s when your problems start the warranty part is the worst experience. And I do understand that things happen but I’ve been aiver a month and have had nothing but problem with the warranty department they STINK

Having pipes leak causing water damage. The thermostat goes down to 40 degrees without being touched. There are dips under the carpet. Door stoppers are needed. Lights are flickering. Going from dim to bright.

Poor workmanship. Priced to high. Homes are priced a lot lower now. Nothing but lies .The only good thing they have going for them is Scott the project manager.

Wish they were more honest

Since the pre-closing walkthrough, I noticed a lot of items were really low quality and very poor workmanship. I addressed those items, specifically the carpet and carpets padding and the wood strip that keeps it affixed to the corners. Nails were sticking out around the edges, making it a hazard for residents walking barefooted in their own home. I brought up the concern very clearly but nothing was done about that. The toilets installed in this properties are a joke. The amount of water dispensed with each flush is DEFINITELY insufficient to flush normal levels of waste, let alone any minimal amount.of toilet Tissue. Addressed issue with builder but attendant proactively shifted blame to homebuyer/occupant. Builder personnel did not even have the courtesy to warn new home owners not to flush any toilet tissue at all. Had another issue with their landscaping company, on the irrigation system and it has been 2 weeks since notifying them of the issue and they have not addressed yet. Horrible quality of materials, fixtures and workmanship. Horrible service as well. ... Más

Poor Craftsmanship, Builder trying to cost save on items that were utterly ridiculous, Response time with and electrical issue was poor, Concrete work sucks, Inside bath and electrical fixtures are poor, unpainted garage without opener is cheap to say the least, Paint specs all over the floors and carpet were just a sign of non-caring and untidy painters, Kitchen cabinetry is cheap and footboard came off, outside fence was coming apart due to missing the nailing to the cross boards, Small crack in bathtub but not worth tearing apart bathroom to replace it, Pad outside back door barley is bi enough for one person, If you ask for a repair the repairman breaks something else in the process, The trash that i pick up on my morning walks is ridiculous and mostly from contractors, all the concrete Curbings are gouged from the Uniloader operator throughout the neighborhood, Irrigation contractor that are installing irrigation on the non-buildable corner lots leave huge rocks in the middle of the street after departing for the day, No ceiling fans in master bedroom and Livingroom, Elongated toilet in master bath but in guest bath regular style toilet, paint being used for pantry and closet shelves still isn't fully cured after 2 months so everything we put on the shelves sticks to them And this is not everything that is wrong with this cheaply constructed track home!!!!!!!1 ... Más

I purchased my home on 12/6/2021. My move-in date kept getting pushed back. The sales rep that initially handled my purchase quit and I fell into the proverbial cracks. I was never told the appliances I chose were not available when I was buying the matching refrigerator, so my kitchen doesn't match. I was never called in to choose my flooring, during the build my a/c unit came in before they poured the cement slab down so my a/c unit is on cement blocks and the builder down right refused to fix it and do it right. I had to get things in writing for any future issues that may come along. I have repairs I have been waiting to be done for almost a month and I'm told it's the supplier delaying the fix. I will never buy CENTEX again. ... Más

From the initial signing of the contract I was misinformed, misled and not informed of decisions that would impact my home or my closing. I was shown a home initially that was supposed to be similar to my build before signing the contract that had all the bells and whistles only to be told after my house comes with “none” of it i.e iron rails, trey ceilings, blinds, ceiling fans, crown molding, sprinklers ,large kitchen island, toilets not made for toddlers and nor can I add it to my expense. I had several mortgage consultants give me incorrect information about incentives and additional monies that would be given to me. I was told by another sales rep that due to the timing and delays I could request to add incentives such as sprinklers, ceiling fans and etc… none were true. My mortgage consultant Donnie said since I was paying for the loan I could request management to add additional customizations before my build was complete, again not true I had concerns of the quality of the home and construction initially in the early phases and my external inspection had several flaws indicating poor quality in my build. Within a week or two of that I had a major flood leak that put 2.5 inches of water from an upstairs bathroom tub leak that flooded the entire downstairs in the bathroom that created more delays. Unfortunately for us my fiancée and myself brought both our parents to surprise them of our new home but unbeknownst to me this day would end in embarrassment and concern for our purchase rather than praise. Once appliances were installed I had my oven range stolen and front door damaged. I was given a later close date then it was readjusted a several more times. There were so many inconsistencies with process of building a home and I am not a first time home buyer. I had several project managers change on me and that also led to poor communication and follow through. I raised my concerns about specific items and my home but was told not to worry about it. Throughout my build I had to escalate to VP of construction Matt and sales to see if they could make my situation better only to be told the work will get done with great quality, which turned out to be false. He gave me a promise that he couldn’t keep. I had leaks in my toilet, bathroom sink and windows that couldn’t close properly and terrible painting throughout my home. I felt my needs weren’t being met as well as my concerns being heard and they were solely focusing on closing me out so year end could report a successful close. My construction manager Corey had to work miracles to make last minute changes and deal with my complaints but ultimately it falls back on the company for failing to meet a builders needs of quality and trust. My sister was using another home builder and they had one project manager to max 2 homes but here at Centex/Pulte they have one project manager to 20 plus homes, and this is where lack of follow up, poor quality, mistakes and overall poor build comes from. I would only recommend this home to a first time home buyer that just needs a place to live or someone not caring of quality of the home and especially not at the price I was given. The house price was over inflated and at 400k and blinds not being part of the package and the options selected for you are the lowest of the low quality that you can find at Home Depot on sale. Like I stated before it was a travesty and I’m glad that it’s over with so now the real construction can begin of what I wasn’t allowed to add. Every part of the home was built with poor quality and design and has left a bad taste in this consumers mouth. It’s irritating you wait 10 months to put your newly built home back into construction because your needs weren’t met. Poor leadership and vision leads to poor satisfaction of your consumer. I will NEVER buy a home thru Pulte or Centex! You have been warned and take heed to what is being said. ... Más

My construction manager has not responded to my requests promptly..

Centex Homes responded: We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you?

I do not recommend anybody buying a home from here. Cheap material

They do not level the back yard for drainages unless they put the grass, my house did not include grass on the back and since we moved in and weeks prior to closing my yard was flooded and told many times my construction manager and never fix it, it’s been 3 months since we moved in and I still have the same issue and they refuse to fix it. I bought a new “quality” home to not have these issues but it’s been a terrible experience. Warranty guy never contacted me or email me about warranties.

Will never recommend any Pulte product. Multiple issues involving workmanship, quality of materials, communication, follow up, deadlines, and the list goes on. We are still waiting on multiple items months after closing. If considering building with Pulte….don’t!

I have bought sever new construction homes and have had the opportunity to experience an array of quality in this experiences. This has been by far the worst homebuying experience I have had. My house was months late, the realtor and construction team did not communicate the delays to me in a timely manner which left me homeless for months. The quality of workmanship is horrible and the perks or upgrades and general quality of chosen for the house such as light fixtures and restroom fixtures are the lowest quality for what this house cost me. I will never recommend Pulte Homes or Centex to anyone. I was not taken care of a customer and this company does not provide a truly quality product. It’s all smoke and mirrors. ... Más

Exterior paint details, wall finish details, carpet details, grass and trees issues, exterior details, concrete details, cleaning

My experience was bad.The quality, finishing,windows screens are not installed. Grading of my landscape which has water sitting on the side of house.