Reseñas de Del Webb

Because corporate headquarters puts ridiculous deadlines in completing homes, homes are closed prior to having the houses fully completed (e.g. gutters are installed after closing, appliances may not be in house)

Our builder was excellent. He got things done as we requested. The things of concern were not the builder it was with the quality that’s put in your homes which is NOT the builders fault. Paint is poor quality, flooring poor quality. Fixtures poor quality and guest bath looks cheap. Looks like bath fitters grade. When you pay 400,000, 00 for a home it should look that way. Garage comes unfinished, which is ridiculous! Insulation over the garage wasn’t included, the garage door when opens sounds like a bomb went off. We had the installers come and the reason we were told was the painters painted where they weren’t suppose to and the door is sticking that’s why the sound is awful. He gave us some spray to help but so far it does the same. This has all been very disappointing to me. I’m sure I could go on and on but that’s the way the working world is now. Up prices for poor quality and someone makes lots of money off seniors. We have to hire private people to come in and fix these issues. It’s sad how seniors are taken advantage of , all for greed. The staff here have been wonderful and again our builder was great. They are only doing their job the best they can and they can’t help the quality situation. That comes from the top executives… My comments aren’t meant to hurt, only to help. Other home owners think the same way but some choose to stay silent. Hope this info will be helpful for other people interested in buying here and maybe things will be be done better going forward. ... Más

We still can’t have our “smart” home experience due to wrong parts. Craftsmanship in tile work and trim work has not meet expectations. Communication skills are very poor.

I am very disappointed in the overall quality of the workmanship as well as the lack of sufficient energy saving materials. The lack of sufficient insulation in the walls and ceiling is very noticeable to a person moving from California where energy saving materials such as thick insulation are required and have been for years. The builder seemed to focus on building houses that save them money while charging customers a premium for the Del Webb name and lifestyle. Also the communication with Pulte throughout the building process was poor as most of my information about the building progress and issues to address were the result of texts from my neighbor or phone calls from my brother, a contractor, who made a site visit. ... Más

We had no appliances or air conditioner on our final walk thru before closing. We were asked to come back to meet our Field Supervisor the next day at 3:30 to go over the appliances with him. When we returned it appeared nothing was done. Our Field Supervisor didn’t show for over 2 hours. Then he said he didn’t say appliances would be there. The air conditioner wasn’t installed until after we signed for closing. It felt uncomfortable to say our home was complete when it wasn’t, but based on our contract, we had to sign. Everything turned out & we closed on time. Our house is nice!! We’ve only had some touch up paint done as warranty & he did a good job but made it clear that our expectations were too high & we should be doing much of it ourselves. We were charged $950 for grab bars in our showers, they are laying on our closet floor, still not installed. We feel grateful for our overall experience. Our Field Supervisor appeared overworked & set up for disappointing the customer. A person can only do so much. The homeowners after us we’re running into late closing & more frustration then we had so we felt fortunate overall! ... Más

Ensure ALL issues are resolved BEFORE CLOSING.. walk thru weekly if possible near the end of the build and insist that all is resolved. Look at EVERYTHING meaning open cabinets, drawers, look at finishes, etc

Getting repairs after close sucks.

You are basically over paying for a 55+ active community with a social director. The home itself does not warrant the price.

Have been in home since September 10th...still waiting on towel bar in master!!!!... several repair items.... still waiting on response!!!!

There are some good people working for Del Webb and there are some that are really not very good. It takes a long time for them to make needed personnel changes. In general, the sales team is not very good and makes promises that cannot be fulfilled. The onsite building managers are very uneven. Some try hard, others are awful and just saying it is a supply chain issue doesn't cut it because when a new, competent on site manager comes in, things start to happen.

The reason for two stars under quality is the lack of a quality control program, which caused several unresolved issues that still exist 30 days after moving in. The reason for one star in responsiveness is poor responses to inquiries and failure to act on unresolved issues.

Lack of communication in process.

While we are really enjoying and loving the Del Webb community unfortunately the home building experience was less than desirable. Structurally we have a well built home but the quality of finishing materials and workmanship was so subpar that it made the entire experience stressful and unpleasant. When you are paying top dollar pricing you expect to receive top quality and unfortunately that was not the case. The line “this is not a custom build home” was used way too much and frankly I suggest you all come up with an alternative reason for workmanship that is not in line with the price of the homes. Overall we are happy with our home. ... Más

All in all it’s a satisfactory transition I moved here from Northern California to Mesquite the area is nice the people of been wonderful my only issue is is that with the Del Webb folks it takes a while for them to respond back to any issues that you have one that I experienced was my hot water heater I never heard back from anybody still working on it

The workmanship is not quality

It took a year for this house to be built. The price of the home is outrageous because the quality of some products is poor. Example. The paint is cheap latex and you can see thru areas where the paint was applied so thin. I said I would pay for them to apply paint like semi gloss but they refused. Now I’m left with walls that the paint looks bad. The deck was nailed in instead of screwed in because it’s faster and cheaper to do that work. I and several of my grandchildren have cut their feet bc nails are not installed correctly. But it’s cheaper and faster to use a nail gun than putting screws in. The spindles on the second floor are loose and if you leaned on the rail you could fall thru. Master bath shower grout is falling out and they put the wrong tiles in the shower. Grout on the shower floor in areas was put in messy and they didn’t clean up the excess. The kitchen cabinet has scratches on it has to be replaced. Cheap grass seed in back lawn should have sodded! The home is beautiful but it’s not worth $477,000 because of poor craftsmanship and cheap way of building. I also paid for an upgraded kitchen and wasn’t told it did not come with a refrigerator which is ridiculous!!!! The prices of these homes are too high for what you get!! ... Más

Attempted to use clearance rack tile on the floor of our shower that neither matched in color or design

Since the purchase poor customer experience - non-responsive - outstanding issues have not been resolved since the initial walk-thru and remain today.

We would never purchase Pulte again. The finish work is Terrible. Lots of damage. The house was treated like garbage. We are living with permanent damage to floors and sinks, windows that are not straight, imoroperly mounted doors,, etc.

Took almost two months to fix broken tile on fireplace, our whirlpool refrigerator had no ice and water and seal leaks on right hand door , still not fixed with Pulte the builder and bottom line , took 10 months to build the home , four months late from original closing promised

It's been a big inconvenience pointing out so many imperfections on the entire home at all categories. Ex: Paint-Cabinets, Hardware, Fixtures, Stucco, Solar, Electrical and many others.

You have to keep bothering them to repair fixtures. Electrical problems etc.

Paint used in all areas including kitchen and bathrooms is FLAT.

They try to cut too many corners. Quality control is poor.

We have lived in our new home for a month and one half and a number of issues remain. Although some are scheduled to be mitigated today by your customer service representative who is excellent, others are unresolved although multiple requests to correct have been submitted. Our front garden is an embarrassment with the only response being it meets design elements. Some plants look like blades of grass peeking out of the mulch snd others look totally dead. Although we were visited by a group of representatives of Pulte and your landscaper (after numerous postponements) we were given the “company line” with no corrections to date although we were promised that some inferior plants would be replaced. Our fireplace has not worked yet and one of the controls in our shower is an incorrect color. This had been reported to the contractors who did the installations but wd have not heard from them. There are no communications between Pulte and the management company and we do not get communications regarding issues important to the development and its occupants. It took over a month for us to be registered in the management data base and some documents we were to be given at closing have still not been received by us. Delays in the opening of the clubhouse are understandable but the residents are not being informed regarding (as I have heard from my neighbors who are longer term residents) potential opening dates have been moved back with no one being notified. Our refrigerator has not been delivered and, although we were given an original delay of about six weeks,, we are at that point now and have no updates. A primary ingredient to all of this is ongoing timely and accurate communications but no one seems to either know or have interest in providing this. The overall attitude appears to be that the residents (YOUR CUSTOMERS) are totally unimportant. I would love to have a conversation with your representative as my sentiment is to explore ways to address snd correct resident complaints snd to contribute to building a COMMUNITY we will all enjoy snd be proud of. ... Más