Reseñas de Del Webb

Our sales person seemed to lose interest once we signed the contract and was non-existent through the close. Sales person has yet to congratulate us on the new home. Low scores to sales. Pulte mortgage was impossible to deal with and dropped the ball several times to the point I used another lender and lost $8K from Pulte, but it was worth it. The bright shinning star was our construction project manager who was great to work with, communicative and very detail oriented.

Cookie cutter homes. Don’t have the ability to make any change after contract is signed. Poor communication between Pulte and my mortgage company during mortgage approval time.

The experience was less than positive due to lack of information on what to expect, being 1500 miles away and finding out things we should have been made aware of during the purchase AFTER we moved in.

Pulte was very responsive to the quality related issues encountered. We saw shortcuts that led to some of the quality issues.

Some of the people that work with underwriting are a bit weak. Can't remember what they ask for, or what they received. As for underwriting it was a great mystery for them with my SSI why the money SS gross and net was different. I had to send in the same paperwork 3 or 4 times with the explanation Fed and part 1 and part 2 comes out of it. Plus it was on the paperwork I sent. Duplicating work sucks, even using a computer. Thank goodness for Daniel our builder.

We were so excited to take possession of our new home. We had a devil of a time, reaching Ian or anybody beforehand who could supply some basic details. We were excited to get the keys and very very happy however we walked over to the front desk and we weren’t even in the system, a terrible buzz kill for us. we went from ecstatic to despondent. Two months later, we are still not in the access system and we’re charged a late fee for our payment even though we mailed it in way ahead of time. This is not the way things should be working and we should be able to make a simple payment online. Susan at the front desk, took off the fees but now I have to call the main office and straighten everything else after our trip. Taylor was a great construction person and took care of the many problems we found. I am really disappointed. There are numerous problems with the landscaping service that are part of the HOA that I don’t know if our part of your domain. ... Más

We’ve purchased multiple new-construction homes over the past 40 years, and this has been our most frustrating experience. The overall finish of our Pulte home felt rushed and poorly executed. Here’s just a sample of the issues we encountered: • Paint and concrete drips throughout • Visible drywall seams on ceilings • Trim work that was pieced together, uneven and poorly painted • Sagging soffits and porch ceiling • Mismatched exterior paint • Holes in Hardie boards not filled • Cracks in kitchen cabinet interiors • Yard not fully sodded Within the first few weeks, the front door lock failed, the screen door latch broke, and the doorbell was unreliable. To Pulte’s credit, our construction manager was excellent—professional, responsive, and persistent in pushing trades to make repairs. Still, several crews had to return multiple times to address issues that should have been caught before closing. We didn’t expect perfection, but we did expect basic quality control and craftsmanship. Sadly, that standard wasn’t met. Based on this experience, we would not choose Pulte again. ... Más

Good floorplan, goodies, and pricing. However, watch the contractors used as some do sloppy work.

Dealing with the salesperson, could have been a better experience!! Customer service could have been much more bettter!

I liked the house we picked and happy with a complete move in ready house. How ever that not what we got due to a mistak by the sales person.

The workmanship has a lot to be desired. I think the building of the house was rushed and the attention to detail was lacking. We had numerous problems with the house. The response to the problems was excellent and our project manager was on top of everything.

Build manager promised many repairs to be completed in the first few weeks that never happened. The warranty ticket system seams to be better but we are still working through it.

Disappointed in the quality of the workmanship compared to other Pulte homes. Cracked concrete, inside doors that are not leveled / can't be closed and which were fixed by bending door hinges. Kitchen cabinets that needed touching up. Door seals that needed to be replaced since they were short of the door width. Misaligned garage door, Paint droplets on tile floor. We had 4 windows glass panes replaced. Not sure whether the work was rushed to meet closing date.

Communication was bad. Lots of finger pointing and certain departments would not return calls Construction manager was thorough and responsive

We had a truly awful experience. Too much to detail here. Interior work in house was deplorable; we refused to close and then got taken seriously. House was finally fixed up reasonably well after complaints to Del Webb corporate management. Had five closing dates over a 10-week period; finally closed on the fifth one. Were lied to over and over and had endless aggravation. Kudos to the crew that fixed up all the problems so we could close.

Generally speaking, my home is well-built structurally. The quality of the finish work (flooring, trim, paint) however, is fair at best. Pulte was definitely more interested in getting the house finished quickly versus finishing it well. Someone, other than local construction management, needs to have the power and authority to insist that quality is prioritized over a closing date. This is my eighth new home. I know what a well-built, quality home looks like and entails. I love the location and the community. Over time I can and will correct all the quality issues. It’s very disappointing to have to do so. ... Más

Home buying should be fun and this was not. I chose my home lot because of the location and views, not being told that there was a hill and homes being built above me. I paid a premium for my lot and now all my views are blocked. The finishing up my home was delayed over two months, which was very frustrating as I never knew whether it was going to be done or not, and when my move-in date would be. But, when I finally moved in, I love my home, and the small issues have been taken care of. The neighborhood is fabulous and the amenities are beyond amazing. So I guess, all in all it’s worth it.

The materials used are of mediocre quality. The design is sub-par for livability in the Martin Rey unit.

We have built a number of houses and this was the worst experience so far. The salesperson Karen was excellent—professional and extremely helpful however she had to work with corporate policies. Overall in the end we are satisfied with our home but the overall experience was a nightmare. I absolutely would not ever consider using Pulte mortgage. Use anyone else—very inefficient and problematic. We had recently financed a property with another mortgage company with no issues but with Pulte they continually dropped the ball. There was also no consideration of customer needs. They delayed far beyond our finish date then wanted to close 3 days before Christmas and demanded that closing be in person when we had been told that it could be via Fed Ex since we were out of town. This was so they could make their quota for the year. Communication during construction was very limited and if not for our salesperson I would not have known what was going on. I feel that Pulte has some very good people like Karen but they are severely lacking in concern for their customers needs/customer service. What should have been an exciting experience was anything but, ... Más

Sales agent was not helpful other than day when we purchased. Our realtors tried to get answers from sales agent, but wasn't getting prompt responses from sales agent. Sales agent got transferred to another location. Was difficult getting information to close as the Escrow agents also changes 4times.

There is a severe lack of communication between the construction team and the team that schedules walk thru and closing appointments. Do NOT give up your current residence until you have the keys for your new home in your possession. Having a final walk thru scheduled when there is no flooring, no plumbing fixtures, no appliances, no toilets/showers as a start and your closing as I knew at that time was in 3 days! There were still more "rescheduled" closings after that as well.

Sales agent was super. Building site supervisor was responsive. But there were about two dozen issues regarding poor workmanship or carelessness of builders. Fortunately, customer care response to outstanding issues has been great. Builder did promote its mortgage company, which pushed unacceptable terms; we were able to find much better terms easily. Title & closing was a grease fire--completely disorganized. Builder could not produce a Certificate of Occupancy in time for the initial closing date, resulting in a delay and forcing us to waste vacation and travel time. On day of closing, title company was lax communicating with our lender, jeopardizing receipt of funds. Title officer was very tardy arriving to office (we had a three-hour drive; she was local). ... Más

Add ons and additions explained in more detail. Forms/requirements for landscape issues way to difficult.

Way too many excuses as to why they couldn’t meet their commitments. Yes, we were well aware of the staffing and building materials shortages. Took way too long to get someone out to fix things.

Our home took almost twice as long to build as originally told, but that was fine as that seems pretty typical in the Las Vegas market, and we weren't in any hurry. The home is very well built, but right when we did our home designing (after contract was signed) we were told we could ONLY paint the inside FLAT WHITE due to supply issues (no other builders seem to have this restriction). Once our house was eventually complete, we had to wait about 2 months for the wall microwave/oven combo to arrive (more supply issues apparently). The worst part, though, was that we originally went with Pulte Mortgage (Del Webb in-house financing) and while we had a lot of hoops to jump through since we are both self employed, we seemed to check all the boxes to get approved. The main reason we went with Pulte Mortgage was because we were given a $6k credit at closing if we did. Well, it's late January and our house was almost done so we were told that we were closing by end of February and we needed BOTH our personal AND business 2022 tax returns done to get final approval for our loan. The IRS had not even finished publishing final guidelines for the tax year yet. So, VERY LONG story short, we ended up going with Del Webbs "backup lender" and they did NOT honor the $6k closing credit since we did not go with their preferred in-house lender. Very disappointed in how they handled that. They knew from the beginning that if we did not close by the end of 2021 that they were going to require our 2022 tax returns, but NO ONE EVER SAID A THING!! All that said, we love our home and it is very good quality, there were just too many pot holes and speed bumps along the way that, in the end, made it a very frustrating experience and ultimately showed that Del Webb is just looking out for themselves and their bottom line and not really caring about the customer. ... Más