Reseñas de Del Webb

Tanya was great , mortgage people should be fired

Total lack of attention to finish detail Poor communication at time of closing 6 weeks after close washer dryer still not delivered

Shoddy craftsmanship, follow up lacking

Buyer Beware! Pulte craftsmanship is absolutely abysmal. Defects in trim, drywall and painting is a nightmare! So much caulk is used to cover up mistakes. What is worse is that Pulte admits that trim, drywall and paint is the cause for most of the rework. Our neighbors have the same complaints. There is a lack of training and supervision, and no apparent quality control program. All of the work is apparently being done by an army of vendors and the vendors can't get qualified workers. The mantra seems to be build as fast as you can and we will fix it later after closing. The Sun City community is delightful, the amenities are great and the neighbors are terrific. Buying a Del Webb Sun City Hilton Head home is a bit like pushing a boulder up hill with one arm tied behind your back. The blind bidding process to purchase the lot was especially frustrating as the bidder isn't told the value of the winning bid. This would be useful info for submitting future bids on other lots. The winning bidder is guaranteed to overpay for the lot. ... Más

I would not advise anyone to buy in this neighborhood or use this builder. I can only hope things will improve. I can see court action in the future. I was constantly fed misinformation. Their main excuse was supply chain difficulties, but it is obvious it is mismanagement and lack of communication. Their contract was great for them and covered everything that went wrong in their favor, I have met 20+ homeowners and I am yet to meet a happy or satisfied one.

Shoddy workmanship/craftsmanship, poor quality materials, not responsive, constantly missing promised deadlines, felt bullied into closing before house was complete, then ghosted after closing. Felt lied to. Still not completed satisfactorily. Sales person only one I would rate above 1 star at this point. We’ll see if customer care comes thru and makes up for any of this. People 55 and over should not have to go thru this kind of stress at this point in their lives. Terrible experience…one I would never go thru again.

Wall and ceiling textures substandard. Texture Compound droppings and smears on baseboard's and casings. Painting of millwork especially Baseboards look like they were blasted with sand and debris from not prepping floors by sweeping, blowing and vacuuming floors before spraying paint. Used nail guns instead of screws to attach scribe strips to casework. leaving gapes and voids between cabinet styles and scribes. Substandard Cabinets less than HUD Homes or mobile homes. Stucco EIFS droppings on door thresholds and finish concrete. Glass scratched from Stucco EIFS System or improper cleaning procedures. Garages not Taped and finished for Painting and not painted. Facia Boards not attached together at splices. Masonry court walls have a abundant of Mortar Droppings and smears on face on Concrete blocks. Garage wall and ceiling is not insulated. Wood Framed Walls are only sheathing of 35percent of wall areas. 65 % of walls have only House Wrap for a substrate. Shoddy work / substandard work in general. ... Más

We expected little, received even less

No attention to detail. Poor customer service, poor communication.

The expression if you have nothing nice to say don’t say anything at all. Period . I have a door in my master bedroom that is hanging on the floor they said they were going to fix it before I moved in never fixed it. I’ve got a door in my kitchen that’s cracked they said they put a piece of blue tape on it said they’re going to change the door that was before I moved in never change it. I bought a new house 20 years ago in Sacramento California, never had any these issues of problems. . Just honest with you with my experience

The buying experience was terrible. Option where limited .After moving in ,it has been a nightmare because of the poor work preformed by your tradesman. It's almost impossible to get the problems repaired. Just a terrible experience .

Beware and get everything on paper. They make a lot of mistakes through the process

I have always lived by the quote, "If you don't have time to do it right the first time, when will you find the time to do it over?" I believe Pulte should take ownership in their shoddy construction ethic and correct the construction issues for those of us who have closed and trusted Pulte on correcting unresolved construction issues rather than be extra greedy and do the soon to be closed homes first due to the new City of Westfield ordinance. I would like to say that I am very disappointed in the quality of work in my home and Pulte's lackadaisical attitude on resolving incomplete issues. Also, there is no communication as to when they come to do the work. My refrigerator was delivered and I had no idea it was coming. It's a good thing I was home because had I not been home, I may not have received it. It would have been nice to know when to expect them (a window of time). The same with the painters. I had no idea they were coming on May 31st - they were first schedule on May 24th and never showed up. When I purchased a Pulte Del Webb home, I had heard that Pulte was very reputable and cared about their customers. I am finding this not to be true. Now I heard that the City of Westfield has issued an ordinance that before closing a home, the home must be fully complete. So, all homes that are scheduled to close will get priority before our incomplete issues are addressed because it will cost Pulte if they cannot close on a home. This is corporate greed in it's finest form - dollars before customers. It is infuriating to those of us who trusted Pulte to complete incomplete construction issues. We're put on the back burner because we're not costing Pulte dollars since we have all closed. Everyone who purchased a home purchased that home in good faith and trusted Pulte to uphold up their part of the bargain by completing unresolved construction issues. Can you please explain that to me? My neighbors also feel that the rug has been pulled out from under them as well. THERE IS ABSOLUTELY NO COMMUNICATION AS TO WHEN THINGS WILL GET DONE AND THAT LEAVES US WITH THE FEELING THAT IT WILL GET DONE AFTER THE NEWLY SOON-TO-BE CLOSED HOMES GET DONE FIRST (IN OTHER WORDS, WHEN WE GET AROUND TO IT). Is it Pulte's commitment to get things done quickly and shoddy rather than timely with quality? I am finding this to be true - get it done and hope the homeowner doesn't notice we cut corners. That is poor work ethic craftsmanship. One thing you can bet on, is that I won't let my unresolved issues just "go away." I paid good money for this home and I expect it to be constructed with quality. I should have an irrigation system installed soon and sod before any of the newly soon-to-be closed homes. ... Más

My experience has been VERY trying. Building supervisor did not communicate as promised, info given to me was not true and up to date. Lots of things left not corrected, was said to be covered by a warranty that has not followed up or called as promised. Got one text saying the warranty work submitted would be taken care of. That was over 3 weeks ago, with no follow up as promised with in 48 hrs. After closing all communication with Bexley Del Web has been non existent. I like my neighbors and location they are great. So far nothing but extra challenges and stress has been with this construction situation. Very sad, I'm 75 and looked forward to a enjoyable process which it has not been. ... Más

Pushed back my closing 3 times without any communication, which equated to an extra 6 months before I could move. This ended up costing me several thousand extra dollars because I had to pay for storage and 2 moves instead of one. Also purchased the Kitchenaid upgrade package, but they changed my cooktop to a Frigidaire without communicating anything to me. I found out about it after I signed my papers and gave them my money when I did the final walkthrough to get my keys. When I addressed the matter with Pulte, they told me to go buy it and install it myself. So I did not get the upgrade that I paid alot of money for. I am very upset about this and Pulte should either refund my money for this upgrade, since they didn't do it, or they need to install the proper cooktop. ... Más

I am so disappointed with Pulte. The salesman never advised me that there would be a rock drain installed on my property. I specifically told him i did not want to be near standing water due to mosquitoes. I closed with a promise that outstanding 10 issues would be corrected within 2 weeks. It is 2 months later and only 1 item has been completed. I have been shifted from person to person. Kitchen cabinet and drawers were installed on a slant.Just discovered that my living room window frame is also installed crooked. I truly wish I had not agreed to close with Bldg supervisor begging me to close and give him a perfect review. I would not suggest anyone close with this builder until ALL corrections have been made. And definitely ask what other items will be on your property. I was charged a higher fee for my property! ... Más

Lesson learned, if the Builder asks for $10,000 in earnest money you should be skeptical. My wife and I thought that earnest money amount was high because of the demand in the Del Webb community. What we found during the construction process was a lack of oversight by the construction manager and the on-site team of construction foreman. Subcontractors are not supervised. One subcontractor comes in and damages of the work of another subcontractor who just completed their job.. once you have given them your money there is no refund when you see the extremely poor quality during the construction process. Beware if you are purchasing an inventory home. Make sure your sales representative gives you a detailed report of exactly what is being purchased. We received a detailed report that was in pulte code, which was very difficult to decipher. The end result is although a detailed report coded was provided by sales. The report says or mentioned a lot of upgrades next to the code, the actual Final delivery was poorly made fixtures and cabinets which were poorly designed.. Make sure sales gives you a detailed report in plain English of what you’re purchasing and shows you what you’re actually purchasing. every day was be like Christmas as the home was built we got to see what they called an upgrade was actually cheap substandard products. We are still dealing with property that was not graded or leveled for drainage. The sides of our home as well as the backyard is a swamp land that grows mold. I’ve never seen a water meter box fill up with water when there is no leak from the actual water meter, my neighbors just run their sprinkler system. After you close on your home you can just about forget that there was a punch list because construction is unresponsive and uncooperative with unreasonable resolutions. They know once they’ve got that $10,000 that you are not gonna to break your earnest money contract when you see their poor construction and workmanship. Once you’ve closed now you’re behind the eight ball. I don’t recommend Pulte, But I’m certain that’s obvious by this review. We have contacted everyone up to the position of Vice President in the San Antonio area. The issues with my home are still unresolved although they are aware of it. Make sure to get an independent home inspection. So my review is sales - Hannah… One star. Bruce One star. Construction review… Vice President - 0 start. Unresponsive. Area construction manager - one star - responsive but has yet to fix my home. On-site construction-Kenny - zero stars - worst customer service ever. Tanner Two stars - responsive, but has yet to fix my home and most likely Lacks the authority to make a decision. I believe Tanner would do more if he had the proper authority or position. ... Más

Would never recommend anyone after I got a home inspection report with major deficiencies that have yet to be corrected.

Nothing good to say. You name it, Pulte is a complete mess. I could write a novel with example after example. Buyer beware.

This was the most frustrating experience ever! Very poor communication during the build. Many flaws in quality. Independent inspection revealed many significant issues that have yet to be repaired by you. The build ran 3 months past the window of time. Will it really do me any good to complain and provide this review?

Poor guidance. They did not fulfill their promise. Not trustworthy.

1. The field managers have no experience nor the knowledge to carry out their responsibilities. 2. We have had many defects in our home caused by the sub-contractors who took advantage of the field managers lack of knowledge & experience. 3. The warranty which Pulte utilizes to repair all defects & workmanship is not worth the paper it's written on. 4. All of my statements that I have mentioned above is not from a personal view, I have pictures of all the bad workmanship along with the emails advising Pulte of all the unnecessary issues I have experienced. With that said, the same field managers are still representing Pulte with the same mind set that they had in building our home. I would not recommend to anyone purchasing a Pulte home because everything I have experienced is status quo. ... Más

The sales team will tell any lie to make the sale. They refuse to put anything into writing. I paid extra to have them put the refrigerator in at closing. At closing they said it will be delayed a week or two. Now they are saying 3 months this for a refrigerator that is locally available and can be delivered in 3 days but they refuse to refund the money. Windows are so cheap that every windy day sand blows in through windows.

Pulte has nice floorplans and offer some very nice features with the houses that they sell however, the quality of Much of the work is subpar and very disappointing. For one example, three weeks after moving into my house (I moved in on April 4 ) I noticed water damage at the base of my kitchen island. I suspected it was the dishwasher leaking and immediately discontinued using it. The following Monday morning, I reported it to Pulte’s Customer service line (two weeks ago) and have since sent them three emails explaining the situation. Last week, when I phoned the customer service office, I was instructed that the emails were passed onto the customer service manager for my district, Jeff, but I have not gotten a single communication from Jeff. I have been washing dishes by hand for two weeks and nobody at Pulte cares a thing about it. The only communication I have received about the situation, which did not come from Jeff, is that Pulte doesn’t install dishwashers so it is whirlpool’s problem. Well, Pulte may not install dishwashers but due to special circumstances, they did install this dishwasher on the morning of my walk-through. They didn’t even bolt the dishwasher to the frame. After moving in, before I could use the DW, the building supervisor’s assistant, Kyle, had to come over here and bolt it down. This is Pulte’s mess that they refuse to acknowledge. This is the first time in 40 years that I have had to wash dishes every day by hand. Pulte has set me back a half a century! In addition, I have electrical problems in my ceiling lights and in my living room outlet. I have weatherstripping on my garage door that is coming apart. Pulte has been aware of these problems for two weeks and has not responded. Oak craft did finally come through with the missing cabinet door but that is the only satisfaction that I have received since moving into this house. Shame shame shame on Pulte! ... Más

The builder constantly lies to you. They have no intention of honoring any promises made to you. The build quality is absolute rubbish and service and communications are even more rubbish to even non-existent. Do not walk away from Pulte and Del Webb…run away. The entire experience has been terrible and some I suspect even criminal. Never again.