Reseñas de Del Webb

Respuesta patética a problemas identificados después de la fecha de cierre. Sin respuesta a los correos electrónicos, poca o ninguna acción correctiva hasta la fecha.

Hola. Esta es nuestra tercera casa Pulte y la calidad de esta casa es menor que la de nuestras casas Pulte anteriores. Fregaderos de acero inoxidable más económicos, granito deshuesado de calidad inferior, termostato de menor calidad y características. No hay luz sobre el fregadero de la cocina. Este es un complejo para mayores de 55 años y el cabezal de la ducha es difícil de alcanzar para mí y mido 6 pies. Tengo que bajar la alcachofa de la ducha para mi esposa, que mide 5'5 ". Las luces no están centradas sobre la isla. Solo es necesario moverlas 7" para corregirlas. No poder aumentar el tamaño de la pantalla de su patio, lo que significa que necesito derribar todo y reconstruirlo completamente nuevo. Compramos puertas interiores de 8 ', pero tenemos una puerta interior de 6'8 "que se puede ver desde la puerta principal al entrar porque los arquitectos no tienen imaginación y no les importa lo estúpido que parezca. Además, su solución no' Incluso funciona porque la unidad de manipulación de A / C gime cuando la puerta está cerrada porque no hay suficiente flujo de aire hacia la unidad. La incapacidad de hacer los cambios más pequeños que solucionan las ideas de diseño deficientes de los arquitectos no es nueva con Pulte, pero frustrante aún. Nos gustó el plano básico pero esperábamos una mejor calidad. Nuestro personal de ventas y el gerente de campo fueron excelentes, pero no tienen control sobre la calidad si está de acuerdo con los estándares de Pulte. Gracias. ... Más

Inmediatamente después de la mudanza, encontramos 1. La cerradura de la puerta de entrada estaba rota, 2. El calefactor no estaba conectado a la tubería de gas - la calefacción no funcionaba, se encontraron millones de hormigas que fueron erradicadas a mi costa, la puerta del garaje no se cerró - se arregló a mi costa , encontró concreto derramado en el pasillo delantero, todo el camino de entrada no fue rociado a la fuerza (limpio) como otros, encontró el césped delantero en un estado muy seco, incluido un árbol pequeño estaba muriendo - muy pocas hojas y el resto de la hierba alrededor de la casa estaba muy seca y marrón. NO impresionado con la calidad total de la casa. Se encontraron demasiadas reparaciones necesarias antes de la mudanza, como pintura no terminada, falta de masilla en las esquinas, faltan algunas luces empotradas ... ... Más

La mano de obra está por debajo del promedio. La garantía es la peor que he experimentado entre los constructores. Envió varias solicitudes de garantía y no recibió ninguna respuesta o una respuesta muy lenta. No volveré a elegir Pulte. La empresa de títulos de propiedad que representa a Pulte Homes en Orlando tenía personas incompetentes que ni siquiera podían responder a las preguntas de la descripción legal. De hecho, registraron varias escrituras con legal incorrecto y tuvieron que solicitar una escritura correctiva más adelante.

Nos dijeron durante nuestra caminata de celebración 1 semana antes del cierre que nuestros problemas de la lista de tareas pendientes se solucionarían y / o corregirían antes del cierre. Bueno, esa revisión fue hace unos 60 días en este momento y solo alrededor del 20% de esos problemas. se han corregido hasta la fecha. Césped muerto (no regado adecuadamente por el constructor), arbustos muertos (igual), patio y entrada de concreto manchado, molduras de gabinete sin terminar, varios otros problemas sin resolver. Siguen diciendo que solucionarán estos problemas, pero todavía no.

Promesas de ventas no cumplidas. Información engañosa

No fuimos incluidos en su "Recorrido de celebración". Este es un recorrido previo al cierre que debería ocurrir. En nuestro caso, solo el supervisor de construcción y el representante de la compañía de garantía realizaron el recorrido. Por lo tanto, ha habido elementos de "lista de verificación" que se están haciendo evidentes a medida que vivimos en el hogar. (Hemos estado en nuestra casa durante 36 días). La gente de Pulte Warranty ha dudado en solucionar estos problemas. Un problema de plomería (aguas residuales sin tratar que se acumulan en nuestras duchas) la primera semana que estuvimos en nuestra casa se consideró culpa nuestra, por lo que tuvimos que pagar a una compañía de drenaje para que saliera y limpiara el drenaje de la calle. Ahora estamos esperando ver si se sellarán algunas juntas de molduras de corona. ... Más

El seguimiento fue muy deficiente durante todo el proceso y el recorrido inicial fue una pérdida de tiempo porque no se corrigieron los problemas. Nuestra persona encargada de la garantía lo está intentando, pero no es fácil trabajar con los subcontratistas.

Decepcionado al lidiar con la burocracia de Pulte al tratar de hacer cambios menores durante el proceso de construcción. Pulte estaba más preocupado por el proceso de construcción de su casa que por asegurarse de brindar un excelente servicio al cliente. Tuve que pagar un cargo por servicio de $ 250 para cambiar un refrigerador que costaba menos que el refrigerador que Pulte había programado para la casa. La pintura es de muy mala calidad y todavía hay problemas de limpieza o retoques con la pintura.

He sido un fiel seguidor de Del Webb desde que mis padres vivieron en una comunidad de Del Webb en Arizona en la década de 1990. Tuvieron una gran experiencia en su comunidad y amaron su hogar. Entonces decidí que quería la misma experiencia cuando fuera mi turno de jubilarme. Desafortunadamente, la calidad de la mano de obra y el costo no son paralelos. Las casas Pulte tienen la calidad del nombre / casas originales de Del Webb. Son menos originales con opciones mínimas o nulas para hacer que su hogar sea individual, y la calidad de la artesanía es mala en el mejor de los casos. Si tuviera que hacerlo de nuevo, seleccionaría un constructor / comunidad diferente para mayores de 55 años. Pero todavía me gusta el concepto y creo que el lado social de las cosas será positivo. ... Más

Le dijeron que se haría todo lo que estaba en nuestra lista de verificación y no lo estaba. Al hablar con ellos sobre eso, te dicen que están en eso y luego no hacen nada.

La calidad de la construcción no es a la que estoy acostumbrado Casa extremadamente ruidosa sin aislamiento acústico. El trabajo de pintura es horrible repintar el interior de la casa.

Las casas se construyen demasiado rápido y los trabajadores renuncian a la calidad. Hemos tenido muchos problemas y el problema más importante involucrará volver a verter el concreto para nuestro porche delantero. Nos han asegurado que tener que repostar no causará problemas con los cimientos de nuestra casa, pero somos escépticos. Los elementos que pedimos que se abordaran en el recorrido no se abordaron y ahora los estamos tratando a través del proceso de lista de verificación. Tuvimos varios problemas con el parcheo de paredes de yeso. La pintura utilizada es como una imprimación y no como un acabado brillante, lo que las hace muy susceptibles a las marcas y no hay forma de limpiarlas. La madera contrachapada se acaba de separar en el ático y no se corta. El agua estancada en nuestro patio delantero donde está el medidor de agua subterránea sigue siendo un problema. Se nos dice que calificarlo ayudará. En general, no sentimos que recibamos un buen valor por nuestro dólar. Las casas parecen construidas de forma barata y parece que se cortan las esquinas. Recomiendo encarecidamente a alguien de Pulte / Del Webb que compruebe la rapidez con la que se construyen las casas. Muchos de nuestros vecinos han expresado una insatisfacción similar. Un vecino es un contratista y está administrando las cosas reparándolas durante la construcción de la casa a medida que avanzan las cosas ... no es algo que sepa que Pulte querría que sucediera, pero quiere que su casa se haga bien. ... Más

Varios problemas con el hogar y se necesitaron 6 semanas y varios intentos para obtener reparaciones.

We are truly excited to be a part of the Dell Webb family, so to speak. We have been highly upset about the condition of the home and continue to find poor workmanship on a daily basis. The attention to detail has been nonexistent. When I went to my sales person after stating I was frustrated about the things that were happening, instead of helping the situation, she decided that she would deflect the conversation and say that people were upset about the trash service, knowing that I worked for the company that is at Heathcote Village. I’m actually retired from there, but I thought it was a very unprofessional Comment and one that was not needed. I can see that she is someone that just cares about the sale and nothing else I would love to expand more about our experience if someone wants to reach out. We are also very unhappy with the land department and the customer service department in terms of the trees that were put in to help hide the 10 foot wide walking trail that was not disclosed to us. All the neighbors on the back lots that where we are were unaware that it was going to be 10 foot wide so that a fire engine could get down it if needed. I used to sell for NV Homes and we would have to disclose anything that was going to be placed on the lot or any thing pertaining to the surroundings.T.V., Our sales person, never got out of her chair and never even took us over to the lot that we desired. They have sense put Trees up on our lot that we are now responsible to maintain, but these trees have been eaten by the deer and or are already dying due to the snowstorm that occurred a week after we moved in. ... Más

Stay away. They keep lying about the Amenity Center. When we bought, they said it would be completed by mid 2026. Then they said late 2026. Now they say late 2027!!!! The temporary one they set up has already been outgrown and people are avoiding it. Every resident here is very angry about this.

Materials used were inferior. When questions were asked they told us nothing was wrong besides nothing could be changed. We stated we would not move into this house unless fixed but again we heard we can’t do that. My manager will be very upset. It was supposed to be wheelchair accessible but it isn’t. We wanted to cancel the contract but was told you can but you’ll lose the monies put down. We will not be moving into the house and currently have it up for sale. If anyone can buy back this house that would be great. Please help. Thank you.

My expectations of DelWebb were low to begin with. I have no doubt this likely seems unlikely from your end however my experience with DelWebb has been terrible from the start. The initial sales agent had to be replaced and as a result I contacted my lawyer about elder abuse which requires a level to be met to proceed. Even though the lawyer felt we met the standard I did not pursue as proving monetary damages would have been a challenge. So lets start there, the initial sales agent simply did not do his job, did not effectively communicate and left many things undone that suddenly had to be done on the day of contracting/closing. He did not properly nor professionally communicate signing needs especially about the down payment. Prior to signing the contract he gave vague answers on what to bring at contract signing and did not communicate at all with regard to how to handle the down payment. He "alluded to" financing options but never bothered to follow up and never bothered to speak of down payment again until signature day at the end. Unprofessional, evasive, and irresponsible would be how I describe his actions. Based on this if he was my responsibility he would have been fired from DelWebb and I feel strongly enough on this I consulted a lawyer. Enough about him he is useless and dishonest. Elaine outshined him is every way possible. Moving on to contract management. I did receive regular updates on the progress but was never information how to use my login credentials. I finally figured out I needed to associate the address in the DelWebb portal to see the comments but once I did this it was a waste of time as the information was minimal. Can't see why DelWebb even bothered to update the portal as the information was minimal. I assume none of these people have cell phones to take a picture of the work and include in the portal to show the work being done. Many of the inspection points were last minute with very little notice to schedule time to inspect. The effort on your part was not at an appropriate level. As we moved further to close the pace picked up but it was hampered by DelWebb wanting the close to happen far and above any concern about the work getting done and getting it done right. The day of closing the DelWebb rep (nice guy but more concerned with getting our approval rather than getting it done right) was running around trying to coordinate our signature rather than getting the work done to our satisfaction. Workers were in and out of the house with shoes on running around trying to get everything done. The rep was more concerned with getting a positive survey so he could get full pay rather than getting the work done to our satisfaction. In fact any DelWebb employee that depends on survey results to get paid talked about it with us and pleaded for a 5 star across the board. I think this is distasteful and I will rate people as I see it. With the exception of Elaine I can't think of one person in the organization deserving of a 5 star in any category. home that needs many reI recognize this is DelWebb home and not the Mortgage side however I have never experienced a financial organization experience worse than what I went through. Absolutely the worst financial experience I've ever been exposed to. Enough on that here. So we now have a repairs needed and finishing touches as a result of your focus being directed at getting closed and getting 5 star ratings. Our internet was down upon moving into the house because YOUR contractors apparently cannot distinguish between grass and internet cable. They cut the line. So moving day involved contacting ATT and resolving that issue. Total nonsense. I haven't even had time to go over the outside of the home and expect issues there one of which is a downspout for the water runoff depositing water directly on our OPTIONAL back patio. Why would anyone do this? I'm sure there will be many other issues we discover over time. The only thing DelWebb has going for it with Kensington Ridge is location and hopefully amenities once the clubhouse opens. Can't believe people have put up with not having these amenities prior to now. So bottom line, DelWebb as a builder and company is terrible. I can assure you with I build my next home I will use a builder who truly gives a darn about their homes and finish quality. I have learned a valuable lesson here and that is to NOT deal with DelWebb again. I have not run into a single resident or contractor at Kensington Ridge who has anything good to say about DelWebb. Given your operational lack of excellence this comes as no surprise but it should certainly give management some concerns. Please do not contact my wife about this. If you wish to speak on the matter you have my name and I'm sure my contact information. ... Más

The building process from Del Webb (Pulte) is terrible. It’s like they have never built a house before. My opinion is they are putting up houses so fast they make numerous mistakes. There is very little quality control. They think because the framing is built off site and it’s basically like a kit that just needs to be assembled it will be fast and easy. Good concept with terrible execution. The workers that assemble the houses are semi-skillled in building houses and if they are being trained by Del Webb or Pulte, the training dept. should be fired. We have/had walls that are not square, wavy ceilings, even the light switch boxes were installed wrong. (Note-there are little tabs on a light switch box so in theory you can’t go wrong on a new build but they installed them in too far). It doesn’t feel like the quality house we were promised. They can’t make deadlines even just a few weeks out from giving us a date. We had a 2 page list AFTER we moved in and a month plus later are still waiting for some things. The roof leaked after we moved in. I understand mistakes but if you can’t build a house that doesn’t leak you have no business building houses. The warranty department, for problems after you close, is a frustrating process. I have spent between 40-50 hours just waiting for simple things to be fixed. Everything is a 4 hour window. None of the people that come to fix the issue speak English and the home owner is stuck trying to explain things. The warranty dept. should be sending someone out with the repair person to explain and direct things. I hope the lifestyle turns out to be a better experience. I likely would not build again with Del Webb at least in North Carolina. If you decide to go ahead and have a house built you should absolutely hire an inspector at least for the framing. ... Más

I would not recommend the builder or the staff of Pulte responsible for managing the process, and the product they produce is (and continues to be) seriously flawed. Specifically, they use inferior materials, the workmanship is shoddy, and getting them to fix warranty items continues to be a problem (even after three (3) months of ownership). I would not recommend them or the product they sell.

For this price point, the finish work was poor. There was overspray and paint drips along EVERY interior wall. On the outside, there was overspray, huge drips and a large area (2' x 2') of spilled paint on the rear porch. The 6" baseboard trim has wobbles throughout the primary rooms, the 1/4" round trim isn't cut at 45 degree angles and has no attention to esthetics, light switches and trim are not square, windows shades don't hang level due to poor manufacturing, LVP flooring has a very uneven finish, there are gouges and dents all over the home in the walls and around the door trim, chips in a bathroom counter and on the tile floor from dropped tools, mismatched dye lots in the tile used in the laundry room and so on. It also seems that some of the materials are seconds. The interior doors have nails popping out and/or are delaminating and the finish on some of the laundry room floor tile is coming off. The Bermuda grass/weed was laid directly on the ground with NO leveling or rolling of the soil before the sod was laid. The concrete work has cuts, gouges and such poor trowling that most sidewalks are of a higher caliber and finish. And when the concrete crew was finished, they cleaned their equipment on the newly laid sod/weeds, leaving a pile of gravel and concrete sediment. None of what I've written includes "fixes" made during the construction process. I don't expect perfection in a production home, but at $600,000 I don't expect this degree of sloppiness. It appears to me that Pulte has a problem with the quality of their subcontractors. Concerning responsiveness: excellent during the build. Once we closed? Very slow. Very, very slow. And when I called their daytime emergency phone line, it went to their after hours answering service who couldn't help me. And other times I called or sent an email and no answers because they were on vacation with no "out of office" response provided. There are design elements in the home intended to control construction costs such as the location of the electrical sockets, hose bibs, soft-close drawers and garage insulation. I can live with those but the overall finish is such that I wouldn't buy a Pulte home again. I was expecting much better than we received. ... Más

I expected better quality for the high price. Painter splattered paint all over everything (floors, outlets, outdoor pavers, etc.). Door hardward installed in the wrong place and much damage to the wood trim when trying to fix. Took 5 tries to get the correct refrigerator installed. Slab immediately cracked as did the stucco within one month. Kitchen cabinet doors scratched and two months later we are still trying to get this fixed. And more. Huge problem...Pulte gave me the wrong street address, so ALL my paperwork is wrong (deed, title insurance, cert of occupancy, insurances, drivers license, etc. and about 30 other institutions where I updated the address to the wrong address). The Pulte paperwork has not been corrected yet. I have spent many hours trying to correct addresses and have more to go. My initial 2 months in the house has been VERY upsetting. ... Más

My experience with the salesperson was great. Knowledgeable and professional My experience with Title Company was good until I asked about a special assessment. She was rude and impatient when trying to figure this out. My experience with the construction manager was good until the home was completed. He helped with a couple of things and disappeared without saying a word. Shame on him. My experience with the Care Manager so far has been responsive. Whirlpool appliances very poor quality. The gas oven was delivered broken. As of today, Whirlpool has not figured out why it has not worked.

The low voltage vendor Securepro miss labeled the codes for wiring tv hook ups. Can't be corrected since Pulte's lack of consistent plans allowed plumber to run pipes where the backing was to go. The rush to complete and lack of thorough inspection missed several item that had to be corrected after purchase. PM didn't provide shower rood for second bathroom told us to buy our own, he probably took it for himself. There is little oversiight of vendors Pulte uses. Homeowners in this community are EXTREMELY nice which is a HUGE plus.

While our construction manager listened to us there were many issues we had to bring up to him, things he should have known to do on his own. We paid to have items done a certain way and then found out that they arbitrarily would not do it. Had we known that we would have had a lot of extras done after closing. The subcontractors that Pulte uses are subpar to say the least.