Reseñas de Del Webb

What a poor experience buying this new home. The home was stock inventory, so it was finished when I saw it. The builder ignored it for the 40 day escrow, didn't perform any repairs/fixes from the walk through until the closing day, didn't finish the repairs and is not responding to many outstanding issues. The home was never properly cleaned, the windows are dirty. Overall, the experience from Del Webb is poor and low quality.

Pulte mortgage was the worst

Very poor experience with purchase and quality of this house.

When we picked out our counters and carpeting it was so rushed I couldn’t think. I wanted quartz countertops and only got them in the kitchen. The bathrooms are granite which I have never liked. I thought they were going to be quartz. She told me the carpet with the pad would be nice and I’m not happy at all. Painting quality is bad. Mantel is way too high. I like the layout of the home.

From onset of signing contract and design selection several bate and switch from appliances to utility finished much cheaper product than showcased in the models. Even with upgrades, soft close cabinets were not installed throughout, crown molding purchased not installed throughout, appliances not elevated to the model showcase and excuse after excuse. Timeline for completion took nearly a year after being told likely ten months and actually wanted to push it to fourteen months until complete. Finish work on walls and ceiling look like an undisciplined child was set loose in the house and patchwork left large convex drywall sticking out of the walls. Floor was installed before work was finished and still waiting on 22 planks of flooring to be replaced. Light fixtures not squared and centered off each other still waiting to be repaired. Cabinets at bar not level and continued excuses about that fiasco. Warranty is a joke, dragging repair work submitted properly for over a month with no schedule, workers showing up without schedule and if scheduled show up late or not at all. Not to mention, no one picks up when the warranty number is called nor gets back to you after leaving messages. Emails are hit and miss. The work ethic is lacking greatly. The one consolation in all this, I have met and befriended several wonderful residence and happy to have settled in an upbeat welcoming community. Although my house is coming along and now call it home, I will never and I mean, NEVER, purchase another Pulte home or any of it subsidiaries. The home was very cheaply constructed and the workmanship and pride in Pulte name is lacking greatly. Buyer beware!! ... Más

MY HUSBAND AND I HAVE BUILT 4 HOMES IN OUR LIFETIME AND ALL WERE 2 TO 3 TIMES LARGER THAN THIS LAST AND FINAL ONE FOR US. WORST EXPERIENCE OF OUR LIVES AND THE WORKMANSHIP AND THE DIRTY MESS LEFT FOR US WAS TREMENDOUS!! WE NOW HAVE TO DEAL WITH THE WARRENTY COMPANY AND PEOPLE COMING BACK FOR SOME REPAIRS AND TELLING US OTHER THINGS NOT DONE WELL ARE ACCEPTIBLE TO PULTE HOMES. SHAME ON ALL OF YOU FOR TAKING ADVANTAGE OF US AND SO MANY OTHERS. SOME HAD TO BE BRIBED TO BUY THEIR HOMES BY THROWING IN A GOLF CART. WE JUST ASKED FOR THINGS TO BE DONE RIGHT. WE PAID FULL CASH FOR OUR HOME AND WANTED TO PULL OUT OF THE DEAL ALL TOGETHER TWO DAYS BEFORE CLOSING. WE ARE STILL WAITING FOR OUR REPAIRS AND VERY STESSED OVER THE WHOLE PROCESS. I WOULD BE WILLING TO TALK TO ANYONE ABOUT THIS AND MAYBE I WON'T HAVE TO FIGHT SO HARD TO HAVE THINGS DONE RIGHT. AT THIS TIME I WILL NEVER RECOMMEND PULTE HOMES TO ANYONE WITHOUT WARNING FIRST. ... Más

The process was beyond frustrating. The walkthrough was scheduled before the property was even remotely ready to be shown. Many items were identified that needed to be addressed. To date all items have not been corrected. The home was dirty - foot prints on counters, windows not washed, floors not swept or washed… it is unbelievable the way the property was turned over. There are still issues with damaged walls, bulging tiles and painting needing to be done. I would not recommend anyone to purchase here. There was not enough attention paid to detail. The quality of the work is beyond poor. We signed off to move in believing that there would be immediate follow up. That was a poor decision. ... Más

Worst house we have ever purchased. Horrible construction flaws. No quality control. Extremely disappointed in Pulte.

Date: 31 August 2023. Subject: Quality of the outdoor water drainage in the areas around my new home. I am writing to make the community managment aware of my deep concerns regarding the possibility of damage to my new home by large amounts of outside water from heavy rain or snow which might flood my home's foundation and/or basement due to poorly designed drainage of the community land surrounding my home. Please examine the photos I send with this query. I do not claim to be a civil engineer but it appears little thought has been given to how my home might be affected if the surrounding areas are not of the proper level and slope and reinforced as appropriate to properly handle heavy water saturation. I note some areas of the community have stone walls and other structures which appear to be designed to ensure good drainage but the area surrounding my home has no obvious drainage related structures of any kind. Quality homes are expected to be designed to withstand all reasonable weather possibilities. I wish to discuss this issue in person with community management and receive written assurances that upon news of a coming severe thunderstorm or heavy snow storm I will need not be concerned with water damaging my new home. ... Más

We build a few houses and this was by far the worst.

There are issues with my new home everywhere you look! I'm disappointed in the poor quality of my house. If I had to do it over, and know what I know now, I would NEVER have built this house. Not happy at with what I would call, 'shoddy craftsmanship'.

too much money but someone is supposed to come 'lol'

After closing we had issues with toilets flushing, gutter leaking like a water fall at entry way, kitchen cabinet door handles off, sliding glass door gadgets in all three panels messed up and scratched glass and tracks full of stucco and paint that we can’t get off, large scratches in nest kitchen sink, odor from under sink, grass dying, we just uncovers 20+ sprinkler head and trimmed around them so they would work, grass is dying and two different kinds of sod laid and different colors our quartz island has very sharp edges all around, entry way walls had to be re sanded and textured properly and waiting for someone to come back and paint, the slinging glass door looks used, the ceilings look waves, poor workmanship, and I can go on. So disappointed in all this and the responses we get are, you have to remember the work was done by humans and things can’t be perfect. We’ll the amount of money spent and knowing this is A Del Web community we are very disappointed in what was supposed to be our dream home! ... Más

Very disappointed in the quality of work, and lack of attention to detail! From numerous defects in the baseboards, door frames, unlevel pedestal sink, unlevel window frame in dining area, unlevel towel bar, toilet not centered on wall NX as a result the toilet paper holder is too close to toilet, seam in the island counter top scratches on the cabinets, front door and garage entry door doesn’t seal, threshold from garage to hallway dented, sliding glass door doesn’t seal allowing insects and other pests entry into the home, scratches and glue showing through on hardwood flooring, uneven refrigerator doors, corner of granite black spark in bathroom corner chipped off, sliding door very difficult to open and close, caulk missing around toilet and floor in 3 of 4 toilets missing, texture overspray from walls on door frames! And this is only a partial list of items that need attention. Sparse landscaping with dead grass in abundance. For an 800k plus house, I would expect a better appearance overall! Pulte’s reputation versus what has been delivered has been beyond disappointing, and our expectations have not been met nor has Pulte delivered a quality product. I would not recommend a Pulte home at the time! ... Más

Great experience at first. Then my rep became standoffish, sarcastic and then condescending until I put a stop to it. After that it was one broken promise after another. I put my foot down, raised my voice and finally got most of the work done. There is still a lot more to do. The quality of workmanship is a thing of the past. You have to stay on top of these people in order to get the work done correctly.

I’ve owned new construction before, I’ve rehabbed a condo to the studs, and had many homes in between but I’ve never as an home buyer encountered such sloppy, careless work. It’s as though people were pulled off the street and if they can wield a hammer or hold a paint brush, they’re hired to build $500k + homes. It’s mind boggling to me that Del Webb puts up with it, and then knowingly turns it over to buyers who are paying a lot of money. Is it due to lack of workers? Maybe. Then Del Webb needs to scale back their commitments. I was pressured to close very quickly (one month) but in hindsight I should have refused until major punch list items were fixed. The list continues to grow and I’m getting tired of sending weekly updates. It includes everything from plumbing, to electrical, flooring (don’t get me started on that issue), drywall, woodwork and possibly the worst of all, painting. The two project managers I’ve dealt with are both very nice guys who work hard. I think they must be spread awfully thin though trying to keep up with homeowners’ issues. To be fair, I really like the design of my home and it lives much larger than it is. I like the neighborhood as well, but at this time I would seriously hesitate recommending a purchase from Del Webb. It’s sad to have to say that because I was very excited by the prospect of relocating from the Midwest to Florida, and into a brand new home. That excitement wasn’t long lived unfortunately. ... Más

The Pulte group is very difficult to work with. It does not matter what you, the customer, wants. The closing date that they gave us was not good for us but they refused to accommodate us. Everything is dictated to you and whether or not that works for you does not matter to them. They are not custom builders and the fact that they would not allow us to change the cable in the bedroom to the flex room made me think our house must be built by robots. That would not have been hard to do. When we did our preview walk through the house was filthy. Really? That is the first impression of our home and it was horrible. The smoke detector beeped the entire 3 hours. He told us he would replace the batteries. When we moved in it wasn't much better. I spent 4 days cleaning to get it "move-in-ready". The smoke detector was still beeping so we called and was told by the builder that the beeping had stopped so he didn't replace the batteries. Yet, he told me he would feel better if I replaced all of them; not just the one beeping. I'm sorry, wasn't that the builder's responsibility? There is a spec home near us and that house is spotless. Ours should have been treated the same. When we met with the builder and the warranty representative, we were told more of what isn't covered than what is covered. Everything is very negative. Most of the employees we talked to were very disgruntled and they seem to have a high turnover. When we started meeting our neighbors, we realized almost everyone had some type of issue. I have yet to meet someone who is satisfied with their building experience. I hope that it will all be worth it in the end. My best advice to someone who is going to build with Pult is this - Don't expect anything to be easy, customer focused, or quality products. That way you won't be disappointed. ... Más

The building experience was lack luster at best we had to deal with 2 different construction managers the first was horrible with the plans of the home not being followed. If I had not been visiting the home, it would have been built completely wrong. The second Construction Manager was better trying to correct the mistakes from the fist construction manager, but we are still have issues with the home even after we have moved in. Working with warranty department to get the issues resolved has been a nightmare. The builders Mortgage company was also a nightmare and we were left nearly homeless as the company could not figure out how to get us completely approved and close on the home. If you are considering building a new home I would not recommend Pulte / Del Webb or Pulte Mortgage. ... Más

BUYER BEWARE HOMES ARE PUT TOGETHER WITH UNSKILLED WORKERS THAT CANT BE FIRED UNLESS THEY DO SOMETHING DRASTIC .YOU SHOULD BE ON SITE THE WHOLE TIME THEY ARE BUILDING HAD A DOOR WITH SOME NASTY GRAFITI ON IN PLUTE BOSS SAID HE WOULD CHAGE IT OUT NEVER DID OVER THREE WEEKS AGO.SALES PEOPLE ARE LYERS

Responsiveness to address numerous issues pointed out prior to closing has been horrible. Damaged items, drywall repair not completed and final painting. We have raised issues to numerous parties with no response. They seem to accept less than perfect if you "can't see it" or if they can get by with it.

See above I should have Pulte Pay for the electric bill “they” left lights inn and doors open for 3 daysxNever gave me the Garage opener Today 24 May building discrepancies still not addressed Although Aaro was given credit as my sales rep, I never met him He never introduced himself to me Customer card is a JOKE Answering machine message states you called after hours Itvwas 2:00pm on Friday After 20 calls and transfers back to same message I gave up Had to wait until Monday to get Customer Service!! I’ll stop here.

There are so many issues with our “new” house that it’s way too many to mention. Cracking paint on the ceiling, poor drywall finishing, defective windows, defective shower door, poor quality cabinets that were a $10,000 upgrade, 2 large holes in the walls that Pulte didn’t notice, poor trim finishing work. The list goes on and on. It’s so discouraging and upsetting. We gave the warranty rep pages of our problems. She didn’t say anything wasn’t legitimate. She is trying her hardest to help us but it’s not her fault Pulte has such poor workmanship to begin with. Most of these issues could have and should have been resolved before we closed if Pulte had proper field supervision. Very, very poor quality control. So frustrating senior citizens have to deal with the result after closing and live in a construction zone in a brand new house while the builder’s mistakes get fixed. What a nightmare! Apparently Pulte doesn’t care about their customers because after speaking with neighbors we aren’t the only people with issues in our brand new house. A corporate supervisor needs to call us ASAP. ... Más

Once the home was finished, and the day before my closing, I had my “walk-thru” with the sales rep and the construction supervisor. Here are just a few of the problems: Almost every electrical wall plate in the home had gaps in the sheet rock and the wall plate. I was told by the construction supervisor that the workers use a sledge hammer to punch through the wall/sheet rock for the electrician to locate and install the electrical outlets. Another problem: There are two areas where the ceiling was dropping. Another problem: One kitchen cabinet had the door handle mounted on the wrong side of the cabinet door. Another problem: In the guest bathroom, the 2-piece shower wall did not have any caulking between the panels. Another problem: A window, on the outside, had a big chunk missing on the window frame. Another problem: At the walkway entrance to the front door, the metal fascia is ragged and dangerous. I was advised to NOT hold up the closing, and that these items will be taken care of (fixed) after the closing. Well, nearly 3 months later, and none of these problems have been fixed. In fact, there is a Warranty Department to handle construction problems because there are so many complaints, and they are back-logged! I expected a better home buying experience, and didn’t get it. ... Más

It's true. We heard it throughout the build. Coming to Sun City Hilton Head is absolutely wonderful.....if you don't mind living in an over priced, poor quality home. Pulte has to be the bottom of the barrel when it comes to overall quality. The workmanship is subpar at best. The materials are the absolute cheapest money can buy. They are quick to say to NO to everything that would make a client happy yet fast to do whatever they need to get you to close. As a contractor, I would be embarrassed to pass off a final product that Pulte is overjoyed to pass off. Just a number to get to the next closing. Fortunately, we have the means to have the home repainted, (which we did), retrofit with sliding glass doors, re-landscape everything, and customize the way we wanted. I wish Pulte would have just sold us the land and let us build a decent home. I will stay in SCHH forever but I could never go through another Pulte build. ... Más

Such a big development executed in a relatively short timeframe by a huge company with poor corporate communication and rigid canned response to the customer resulted in chaos and did not produce a house with the same quality as the on-site sales model. Top down chain of command apparently tied the hands of the on-site construction supervisors to resolve several issus. Some subcontractors exhibited a lack of training necessary to produce quality work. Problems encountered included failure of marketing staff to accurately record customer choices and to consult with construction professionals to accurately describe details necessary to achieve customer-desired results. ... Más