Reseñas de Del Webb

Experience with Pulte’s representatives has been less than stellar, from sales representative to field managers to mortgage company - lack of the "Courage To Do The Right Thing". Extreme lack of communication and false promises from Zach and Hampton. As the field managers, one would have thought that Zach and/or Hampton would be responsible for quality control regarding the work product of the parties constructing and providing services to the homes. Unfortunately, quality control falls to the homeowner, if we are lucky to observe issues, before Pulte pushes on and covers any issues. I discovered beer cans and bottles on site several times and reported it to Zach – only for the cans and bottles to continue to show up on site. I reported blood splattered down the sides of the cabinets and it took 3 weeks or more for the blood to be removed. Due to the installation of dormant grass squares in my yard and the interspersing of live grass, I now have a patchwork quilt lawn. Pulte needs to invest in skill construction workers that understand construction and can resolve issues on site. Current workers’ responsibility seems to be putting together the pre-fab puzzle pieces, whether or not actually they fit. Wall are not plum or level, floors are not level and showerheads are install incorrectly. Tile work is below par and not sealed. One of the first things Zach said to me during our walk through was that I needed to have the tiles sealed – if tile work needs to be sealed, then why is it not part of the original installation? In addition to Zach’s lack of professionalism is his lack of organizational skills and ability to answer a question. Pulte Mortgage company representative were difficult to reach, not very responsive and requested the same information over and over and over again – lack of organization. Unfortunately, in visiting with my neighbors, we all seem to be experiencing the same issues with Pulte. ... Más

Too many people in layered systems. From purchasing through follow up warranty support after closing. Poor communication. Real low quality materials used, especially wood framing. Workmanship quality and accountability of workers not good. They show when they show, do poor to fair work when present, leave low skill workmen unsupervised, and take too long to address fixing what should have been done right the first time.

Never again Worst builder ever

Horrible Quality, no QC when they turnover the house. Need to call them for fix but takes forever to respond and address the issue.

This was a bad experience from start to finish. I couldn’t re on end this for anyine.

They advertise a "quality build experience." However, there appears to be limited quality control. They use poor quality and inferior products. We have bowed and crooked walls, peeling floors, unpainted and poorly painted/mismatched areas. Many of the doors and much of the trim work look like a dog or rodent has been chewing on it for years. It does not look new. They got paint on the carpet and floors and left it. The floors have divots and high and low spots. The electric outlets and light switches are not always flush, not always straight, and do not match up in several places where consistency and aesthetics matter, especially considering the price paid. Some towel bars and toilet holders are falling off the wall, and they put towel bars over electrical outlets and light switches. Who does that? Don't bother with most upgrades; the inferior products and finish work are definitely not worth it. Upgrade it yourself later if you decide to build here. An exception to that would be the countertops if they still use the same company, and some of the tile work was nice (it will depend on your installer), although the products are not always great. You don't know what crews will be working on the various stages of your build, and it is obvious that some are better than others. Good luck. A part of the problem appears to be that different trades are not respectful of work done by other crews, and they damage each other's work. Wouldn't it be better to do it right the first time and use caution when working in the homes? DW responded to some of our initial complaints (not always satisfactorily), but now our emails often go unanswered, and we are not kept apprised of changes in scheduled work, nor are we always consulted as to what dates fit into our schedule for necessary repairs. The community is very nice, but we cannot recommend the builder, especially if you cannot be there frequently to assess the products and workmanship throughout the process. Having your own inspector helps, but is no guarantee. If you decide to build here, be prepared for a frustrating experience and a future money pit. ... Más

I would not recommend building a new home with Pulte, they are way over priced, the quality is the worst I have ever seen (and I Own a Construction Company myself) and they use the absolute cheapest junk materials available.

No concern for customer service. No resolution. No walk through. Never again Del Webb or Pulte.

This was to be my dream home but instead has become my life's nightmare! The Pulte team promised a lot of things but only a few happened. I am emotionally exhausted from the building process and the problems that remain after closing. I would never recommend this company to anyone.

The worse experience of life

I would not recommend Del Webb Bayview due to bad experiences with head of sales, field manager and lack of response to fix warranty items. While I know there are somethings out of control such as availability of supplies, but the lack of response and lack of accountability to complete tasks is infuriating. All the members of this community are frustrated. I wouldn't recommend building in this community. They are not organized and highly unresponsive.

A lot of probably moved in here July 5 , Communication problem with the work that supposed to be done. at my walk through and a lot of things weren’t done they told me it would be done right away after two months nothing is done. a lot of texting emails A lot of talk no action they told me a Gentlemen be in touch with the five working days were already past eight and there’s been no conversation yet. when is the work going to be done?????? I feel like company doesn’t really care but they took my money with no problem I pay cash, so if you guys really care about my review have somebody call me one of the bosses and I could tell them what you’re doing wrong down here they don’t care about the people. Honestly I think the surveys not gonna do anything anyway have a real boss give me a call so we can talk about this can imagine I have a thermostat for my hot water heater so my water is not hot the shower they knew this at the time but nobody told me , have a real boss give me a call so we can resolve , maybe they can set up a meeting I have all the homeowners meet you guys and tell you what’s going on.good luck to me ... Más

Very disappointed with quality and organization.

The home we had Pulte build and we bought two months ago was not move-in ready. It looked ready during our 20 min walk through prior to closing. Once we were in the house the next day, we realized the dishwasher wasn't securely attached and the cabinets have since been falling apart. We had a list of 32 items that needed attention and repair. We did receive follow-up to look at the issues and resolve.

This has been a very sad difficult experience. No one seems to care about fixing problems.

Do not believe everything you are told by sales or project management. Models look good but quality of workmanship in house is none existent. This is the third house we have built in various parts of the country. This was the most stressful and worse quality of the lot.

Our sales person Shannon withheld information and even lied to us. Her boss (Kelly), and her boss's boss (Ashley) are equally useless. They don't appear to have much product knowledge and it shows. They almost seem proud of their ability to hide behind fine print. They used fear tactics and pressured us to decide quickly. "Hurry up, other parties are interested". Major difference from sales model were not relayed and we didn't know until first wall went up. Then we were lied to about the cost and lead time to correct it so it didn't get remedied. It also appears that the 13+ contractors don't have much knowledge either and are incapable of doing good work OR looking at plans. A few small changes were requested and every one of them got screwed up and sales manager Ashley not only admitted in writing that they don't have capable contractors but that it was our fault that the house didn't get built right because we wanted minor alterations on a half million dollar home. Our "deviations" were a door to be placed in a different spot (they proposed garage entry door to be 3 inches from back wall, we wanted it 3 ft and we also wanted a furnace located elsewhere so we could put a closet in one of the rooms without taking away from the room itself. It was supposed to be done in April, it wasn't done until late July which would cost us about $100,000 because of fed's rate increases. We prematurely closed on a incomplete house because we couldn't push rate lock any further, Pulte used that to their advantage. Now we are stuck with a house that is riddled with issues. We get to watch other houses get finished but 45 days after closing our house remains with several issues. Our furnace broke at week two, serviceman doesn't know why. Our driveway broke under the weight of a Subaru, also, it wasn't poured to plan so we can't even pull into 3rd car bay without driving in dirt. We don't have sod because plumbers didn't install irrigation stub. Some downspouts aren't connected to conduit. We are missing cabinetry. We have a broken drive apron from construction dumpster being dropped on it months ago. Unfinished trim in two rooms. Incorrect kitchen appliances installed. We have bricks missing around our foundation, missing light bulbs, and are missing an air vent in master bathroom. We have filthy HVAC lines throughout because contractors left A/C on while sanding walls, grinding slab, and spray painting after being asked NOT to turn it on. I went over every day and turned it off but when I came back it was on again. It wasn't even hot out (no wonder furnace isn't working properly). They didn't thoroughly sweep before laying carpet so every now and again we step on rocks that are trapped under the carpet. The stippling on the ceiling looks like it was done by a child (yes stippling, who even does that anymore!) This house is literally 1.5 times the cost of the average home in this county and it comes with a 3x3 patio out back, Thanks! We can almost put a grill on it. We got a 3-car garage but couldn't get a sidewalk out so side entry man-door is useless unless I want 3 lbs of mud stuck to my shoes or a well worn path in the grass once we have that. We asked for room trusses so we could have a useable attic but were denied so now there's no room for storage of anything up there. The things we have witnessed since living here would make an OSHA inspector cringe. The super is stretched far to thin and doesn't have the help he needs because Pulte doesn't pay well enough to motivate workers to show up. Pulte profits about 38% on a home and THIS is the crap they give us. They don't deserve to be in the BIA ... Más

It is now 4 months after closing with a long punch list and plenty of promises to address the issues immediately. To date, little has been done other than to replace the entire hardwood floors. The issues are so significant that I am not able to completely unpack & get settled. Writing to the Pulte Homes President got the floors replaced but little else. They tell you they will address the issues repeatedly & repeatedly nothing gets done. There is no quality control nor is there apparently any accountability for customer satisfaction. Many of the positive reviews are driven by fear that a negative review might cause Pulte to not address the quality issues on their punch list. Little do they know at that time, it doesn’t matter. Once Pulte gets your money, they move on to finishing other homes so they can close on them. It’s the luck of the draw whether you get the substandard crews working on your home or a crew that may know what they’re doing. I’m not a “one off exception”. There are many others. I’m not leaving my name on this review as I, too, fear that it may negatively impact any hopes of getting Pulte to address the quality issues & ultimately give me the home for which I paid. ... Más

My house wasn’t clean before I moved in. Professional carpet cleaner said in all his 30 years he has never seen such filth in a brand new home. I have numerous issues that are still left unattended. I am not getting a response from the people responsible. I have issues with toilets, hot water, doors - we literally have to kick the back door to exit the house. A severe fire hazard.

Regret to buy this house. Terrible workmanship and follow up customer service.

Numerous serious preclose problems-cracked trusses, large hole in roof, dishonest staff, no quality control, untrained trades including the use of children, etc. Upon closing we had a gas leak, no AC requiring a new compressor, our dishwasher flooded our kitchen wood floor, a utility flood, an island made of quartz 9 in too long, wavy siding, wood floorboards cut short, wavy concrete needing to be redone after close, too numerous and inexcusable to mention

low quality of finish work, house was filthy when we moved in, most appointments made to complete the punch list were ignored and we wasted hours and hours of our time waiting and we still have 20 plus items that need to be fixed/addressed and we have owned this home for one month

This is my 4th new build and by far the worst experience I’ve ever had. From the initial purchase to selection of finishes and through the entire build, closing and first weeks of living here, it has been excruciating.—delay after delay, one serious problem after another, difficulty getting problems addressed. The one positive thing is the wonderful neighbors.

See comments in the title. I would not recommend Pulte to my worse enemy.

The whole experience was terrible and still is. All you do is ask for things to be fixed which should of been right from the beginning. You have to wait for everything to be done. Pulte doesn’t want to fix things that should of been done in the begging. For the amount of money you spend on these homes you should get a much better product.