Reseñas de Del Webb

We can not write a good review because it has not been a good experience. We have standing water within inches of our foundation- our neighbor has complained,through the warranty process, so have we, he has a work order, so do we. We have had nothing done to remedy this issue. This is an issue for the slabs the houses are built on as well as a health hazard- a perfect breeding ground for mosquitoes and other bugs. We just had an insulation expert evaluate our house because we were emptying our dehumidifier daily. He found many leaking ducts by in the attic, blocked soffits, insulation of 10-12” that is supposed to be 18”, single pane laminated windows when Low E dual pane impact windows are in our contract and was reported by Del Webb/ Pulte to the county for our energy efficiency report. We added a sunroom to the original plan and I said to Del Webb’s construction supervisor I did not think the 3.5 ton unit was large enough when we added more square feet to the home. I was assured that when the county ran the numbers that the air conditioner was the proper size. Today the insulation expert confirmed that this home, in Florida, needs a 4.5 ton unit. And of course Del Webb provided the county with faulty information providing faulty results. Need I continue!? To say we are disappointed is an understatement.How does DelWebb/ Pulte find this behavior acceptable. Hopefully they will see their way to doing the ethical thing and fix these issues. This is not the way business should be conducted if a company wants to stay in business. ... Más

Poor quality with everything is my opinion

Terrible communication throughout the process. One issue after another with a new construction home.

Sorry, I can’t give a good review

Pulte Homes does NOT build a good quality home. Their product is terrible and the warranty process is ridiculous! Our air conditioner did NOT work because of it NOT being tested at time of build. Our clothes dryer plug was a refrigerator plug! Outlet wasn't even connected to a wire! And lots more but this gives an idea of the quality of our home. This is supposed to be a home built for an older person and our shower is the most dangerous concept...just STUPID! You have to step DOWN 4 1/2 inches to get into a shower pan...it's actually a 6 inch dropdown in the center by the drain. Imagine being wet and stepping up 5 inches onto slippery tile!!!! The actually purchase experience was not great as we had to beg our sales person for our purchase contract because he had too many customers. Let's wrap this review with this....we would NOT buy a Pulte home if we didn't have to...we love this community and that's the only reason we bought Pulte again. This is our 3rd Pulte built home and it's obvious what Pulte thinks of their customers. TERRIBLE QUALITY, TERRIBLE SERVICE!!!! ... Más

Poor workmanship, Very sloppy contractors and poor resolutions to problems after closing

Our project supervisor, Zach, has been WONDERFUL. If he can get things done, he absolutely does; if he can't it's because "his boss", "Pulte", has his hands tied. Our landscaping/grading of back yard is a mess - you can't grow grass on clay whether you water it or not. You can't walk on the lawn there are so many rocks underneath; I'm afraid I'm going to twist my ankle. The side of the house is pitched so steep you can't walk on that either. We are supposed to have a retaining wall and fence on the bottom of the "cliff" of our back yard and don't. Pulte representative(s) are blaming the Town of why we don't have a retaining wall/fence. Last time it rained you could watch the mud (because the sod is a joke), washing down into the property below us (which is a small "park" with corn hole boards). Spoke to representative(s) of Town and they said Pulte should have put a retaining wall/fence, but didn't. Before we closed, we walked the property and I questioned the grading of the back yard and absence of the retaining wall and fence that is behind all of the other homes next to us. I was told "don't worry about it - it'll be fixed." STILL NOT FIXED ALMOST 2 MONTHS LATER AND NO ANSWERS FROM ANYONE. ... Más

I would never recommend Pulte/Del Webb to my worst enemy. They over promised (model homes looked great) and under delivered (so many things were wrong and we are being told that it's cosmetic and not their problem). At the beginning, we had issues with Dolly the sales manager. Very poor managerial skills and can't listen or write anything down. The design folks are very pushy and don't pay attention and when things were done wrong, the response was: 'Sorry, it's not going to be changed and it was human error'. The construction process was ok but the home was a pig sty especially after things like the tile floor/grout/etc were installed. They told us that it would be cleaned professionally before closing and it took us paying for a professional cleaner after closing to do it correctly. Basically, like I stated, Pulte/Del Webb does not provide the value that they promise. Their corporate mission statement of being the most respected home builder in America misses the mark. Stay away!!!! ... Más

It was the worst experience in building a home from lack of supervision to communication of our PM, I would never recommend Pulte, we are still waiting for a basket strainer for the kitchen sink, totally unprofessional.

Pulte as a construction group are a corporate profit only driven company. They cut corners at every turn and hire contractors and sub contractors at the lowest bid to save a buck. Their construction process and contractors do not care about quality workmanship (nor does Pulte). I used to work in home construction as a builder and contractor, so I know good and bad practices and workmanship when I see it. If it were not for the Del Webb community activities, there is no way we (my wife and I) would do business with or buy a home from Pulte.

The quality of the homes that Pulte builds is very disappointing. The construction managers assigned to the homes are worthless and the contractors do the minimum just to get paid. Very poor warranty response also. Overall, very disappointing!

DelWebb homes are way overpriced. And then after the base price you are nickeled and dimed throughout the whole design experience. You have to go for the upgrades because the "what's included" choices are so bad. The other problem I have is the unwillingness to negotiate anything! Throw the buyer a bone and let them feel good about the exorbitant price they are paying for their new home. I do have to say that the punch list after move in was minimal but 2 months later the items have not been fixed yet. The sales person and design consultant have both been fired so that could explain my bad experience. I hope the new staff is better. One note of caution, DelWebb's lower priced homes in the Scenic Series although very nice, the flex room and 2nd bedroom are extremely small. I was unable to fit a queen size bedroom set in the space. I am currently looking into the Distinctive Series for the larger rooms but the prices are crazy high and again, even as a current homeowner in DelWebb, there is no negotiating nor consideration. i am only staying in this development for the location and the amenities. I wish I had better things to say. ... Más

This is a model home, which to me classifies as a new home. However, when I submit a request for service, Pulte people I deal with constantly remind of what do I expect, this home was built in 2014. Customer service is definitely lacking. If I had known this home has so many issues, I never would have purchased it. The painters took absolutely no care in their work. If it didn't move they painted over it. Paint on doorbell casing and paint over most switch and electrical outlets. Complete disrespect for the homeowner. They painted over nails and loose dry wall tape. Why could they not repair it while they painted. The quality of the paint is poor. They had to replaced the sunroom door and made a disaster of the outside paint. Again, I was made to feel like what is the big deal. The appliance that were left in the house were either not connected or poorly connected and damaged. Did anyone follow up? Did anyone care. When we turned on the valves for the washing machine, water shot out from the fitting on the back of the washer. They cross-threaded the connectors. When I called in a problem, I was often left feeling like I'm the problem. The dishwasher is scratched. The base plate was not connected and created a tripping hazard. The whole warranty issue is complicated, because they are not treating this as a new home. I'm left wandering about the quality of the build. Well, I know it isn't quality. I asked about a leak under the kitchen sink which I fixed (the connection to the dishwasher was loose. I was told it wasn't a warranty issue. So, to put it bluntly, if something doesn't work, too bad, I just need to accept it. The kitchen sink wasn't even sealed, so water runs underneath it. Apparently, when the builders constructed this house, they treated it solely as a model home, with complete disregard for quality and workmanship and future homeowners. The materials are of poor quality compared to the cost of the home. Once we signed the contract, customer service ceased to exist. They tried desperately to get us closed before this home was ever ready. And, it never really was ready. There was material left in the attic that I had to request be removed. The closet by the front entrance was a jumble of wires. Why? And, I can't begin to tell you how may light bulbs I have had to replace. Would replacing burn out bulbs break Pulte's budget? The light were on constantly. The bulbs should have been replaced. Customer service, really? The home we sold, which we built in 2011 and lived in for 13 years had no such issue. No shabby dry wall, no leaks, no burnt out bulbs. I guess I have high standards and Pulte does not. This was a huge mistake on our part. If anyone should ask me about purchasing a Pulte home, I will tell like it is. This home does not resemble the $475K we're paying for it. ... Más

I've built four new homes in my life, and this is the worst quality, and highest priced of them all. We continue to complain about things that need to be replaced or fixed with no one giving us the service we've been promised. If I thought I could get my money back, I'd be out of here in a heartbeat.

Lots of promises with zero follow up. Our sales agent left the company and we have no one to talk to as our construction manager was relocated to another site and our quality guy John has not addressed major issues that were reviewed 2 weeks ago. Had a roof leak from day one after the peel and stick was installed in June. Very concerned about mold issues with the wet insulation and blackened OSB board. Roof was repaired but not all tiles were replaced. It is the worst construction experience I ever experienced. The dish washer was not secured to the counter and when opened drops to the floor. We do not have anyone to discuss the issues that we trust based on their past lack of follow up. ... Más

Horrible all the way around. If you would like to know specifics...we will be happy to share. Before signing our paperwork we ask for a guarantee the water issue in the back would be guaranteed. It was and in writing. BUT...nothing has been done except to regrade 3 times and made it worse and now we have a gulley (small river). We now have all houses beside and behind us flowing in our yard. We are told each week that next week it will be done. To date...no plan, no nothing and we cannot do anything or have any privacy in the back due to their lack of ensuring their guarantee was followed through. If we had known...we would not have signed off. Not only the major water in the back, but poor workmanship inside. All the doors are not working, we have a leak in our slider doors, the front door sounds like a tornado coming through each time the wind blows. We can't close our garage interior door. The exterior garage door holds water when it rains and when opened floods our garage floor. The dishwasher is still out of line and has a 4 inch gap on each side that was supposed to be fixed. The shower door is not level and leaks at the bottom. The door is very light and feels like it will fall off at any time. We were told we would have the larger shower but then we found out it wasn't. Our salesperson said, sorry his bad. Another person had purchased the home before us and the specs were built on her choices. We were told they are not sure they can repair some of these areas. Nothing...you can't get anyone back once you sign. I would not purchase another Del Web home due to the poor communications, poor workmanship, no follow-up and hollow promises. They only buy time by keep telling you next week, next week and those weeks come and go. There are more examples we can provide if you care to listen and do something to eliminate our disappointment in purchasing a Del Web home. When asked how to go up the ladder to get someone to help us...we were told that Pulte will only push it back down the ladder...in other words no one cares. It's a nightmare. We purchased our home to enjoy ...to date we cannot. We also were told we had a premium lot and paid for it...but...you figure out the rest of the sentence. ... Más

The quality of my home that was turned over to me was subpar to previous Pulte Home I had purchased in the past. My home was turned over to me with major roof issues and to date have not been repaired. My patio sliding door at closing would not properly close and lock. Construction Manager assured me repairs would be done ASAP. It took 3 weeks for repair company to respond due to poor response and follow-up from my Construction Manager. Overall this home buying process was very stressful and unpleasant. I will never purchase a Pulte home again.

Extreme drama at last minute regarding possible change of closing date. Items identified pre-closing were not resolved. Many instances of shoddy workmanship.

When signing the contract to purchase a home nobody disclosed that the community clubhouse would not be completed for over a year or that the temporary clubhouse would have no pool. Nor did they disclose where the construction office would be, which happens to be on the same street as the lot we picked. We had 2 Project Managers. Don't know why but can only imagine. The Second Project Manager who came on just before our walk-through is polite and professional but does not have control over when workers show up or complete projects. The quality of materials and workmanship is less than stellar. I have a bathroom door that can't be used, kitchen cabinets that are damaged and or have been installed incorrectly, and appliances that are all dented or rusted. After 30 days Items that were supposed to be corrected are yet to be completed. Upgrades are extremely inflated for the quality of materials and workmanship. ... Más

It was exciting buying a new dream home until we moved in! Josh, our superintendent went MIA after begging to be rated all 10's (which we did up until move in he was great - afterwards he GHOSTED us). We have had some major issues after move-in including 5-ton A/C unit which is destined to fail imminently, a non-working oven which was installed as electric when we paid over $5K for GAS package appliances, still waiting for touch up paint which is badly needed and should have been delivered at closing, NO cable conduit was laid for TV, Internet, computers etc which took 4 weeks to get (we had to increase data on our cell phones to get anything at all costing us a lot of $$ out of pocket), a huge CIRCULAR (??) break of drywall over 2 ft. wide with NO SUPPORT behind it (studs are 23" apart) and NO BACK UP FROM PULTE, sheet metal variation on chimney over cooktop hood and we could go on and on. These are rather large issues Pulte got our money at closing and now PULTE DOES NOT CARE!! ... Más

We moved from out of state and we were promised by the site manager and sales team that all the issues that were reported would be taken care of and the house would be cleaned and move in ready when we arrived. That was far from true. We arrived three days prior to closing and were told by the site manager Josh that everything would be completed before closing. The house was filthy and needed many repairs. Including but not limited to: filthy tile floors, floor tile grout all over floor boards, damaged kitchen drawer, trim missing around dishwasher, cracked tub and shower unit, provided front yard landscaping poorly done and 7 dead plants when we arrived which were never replaced, and subsequently all plants died due improperly installed watering system. Kitchen light switches improperly installed hanging by one screw. Then you are promised they will show up to make repairs and never show up for scheduled appointment's, we are now hearing from many in the neighborhood that this is a very common occurrence and they just hope you will go away and stop requesting repairs, It appears if we want anything fixed we will have to do it ourselves. The neighborhood gossip have made it very clear this is a common practice, promises made and not kept. Even at your one year warranty we have been hearing nothing gets done, more promises and again not kept. So buyer beware! ... Más

Del Webb talks a lot of hot air about warranty and prompt repairs but doesn't deliver. Sent list of items to repair a week ago. One week later nothing done. No calls. Number of inside issues to be resolved. Dishwasher not even attached to cabinet. Front brick fell out of side of house. Building trades set up large speaker and blast Spanish music. Building trades sanding concrete for 2 days sending concrete dust everywhere..

We ordered the features for our house and Pulte built a feature we did not request which took away significant square footage from our house. They never told us about the variance and we found the problem when we did a final walkthru. They would not work with us to resolve the issue. They can not be trusted.

Issues with mold and clogging areas that should be unclogged so that aircraft flow better fixing it myself because I want something better and don’t have to wait for them because I’ll be sick in bed. How are you allergic to mold I will have to do it better

Three weeks before our close date, the dishwasher was installed wrong, resulting in a flooded kitchen. Flooring and cabinets had to be reordered and installed, resulting in a 3-day delay on our closing. When we finally moved in, we found the new kitchen flooring to be damaged once again and, after talking to our construction manager, we learned the plumber had flooded the kitchen when reinstalling the pipes. We are now awaiting our third kitchen floor. Last night my husband came home and found wet carpet in the guest bedroom. After further investigation, he discovered that the AprilAire system had not been properly installed and leaked from the second floor through the walls and into the lower-level bedroom. For me, the thrill of building and owning a new home has been lost in these issues. I'm currently living with a dehumidifier running full time, a half-cement kitchen floor, and a flooded bedroom with no end in sight to the construction that will need to be done to repair the unsatisfactory work by subcontractors. ... Más