Reseñas de Fulton Homes

My experience from Fulton Homes came from day 1. Our sales rep Shelly was rude, condescending, and acted like she was better than us. Throughout the process, no communications after repeated corrsepondence and until I wrote to Fulton Homes and complained. That lasted 2 weeks. I spent 18 months not knowing and had to drive back and forth to see the house because no one would give me an update. I love our house, but how many minutes does it take to give an update whether or not it's positive or negative. Why does it take me to point out errors when that's what a project manager is paid for? Covid and supply chain was always an excuse. I say otherwise. Regardless of progress, be truthful and compassionate when someone is buying a home. ... Más

Worst experience I've ever had building a home. I'll built 2 prior.

Delays were awful, which wasn't Fulton's fault, but the communication was horrible. We checked on the house as it was being built and it looked like a 5 year old framed it.

This was the most stressful home buying process I have ever heard of. The communication throughout the process was a joke. Any time we were told something the following week we would be told that those items were never spoken about. Our salesperson made it to where I never want to experience another home buying process.

The people and product are way overrated. The whole process is layered like an onion so nobody really has to take responsibility, just send out someone different every time there’s an issue. The workmanship was average at best, Looks like they cut corners to make more profit at every possible opportunity.. I expected better from professionals that do this everyday for a living and got sloppy DYI type quality work.

My experience was not what I was expecting overall for a new home.

I had very high hopes from a Fulton home, but I must say I am very disappointed. Even after delay in closing, our new house was not ready the day we moved in. Our AC was malfunctioning and there were AC guys in there trying to fix it. They had 6 months to do that! Left a mess in our master closet. Once we moved in we immediately realized that something is not right. Half of the upstairs was getting significantly hotter and it was difficult to even stay there. We called the AC guys thinking it's an AC issue. The guy went up the attic to check only to find THERE IS NO INSULATION!!! How can that be? How can you miss insulation in ARIZONA!? We raised the request for this and it was taken care of but my family had to deal with the odor it leaves behind for days. Now it makes me wonder what else was not done? I am not ripping my walls or going up my attic to check everything. There are several other issues that are still being resolved. Very disappointed in the workmanship and entire process. ... Más

I felt that whole new home buying experienced this time was more stressful and very frustrating at times. I fell that the process did not allow us much choice on spec home we added up purchasing. Communications between buyer, agent and design center representative experience was very frustrating. It seems that due to lack of prompt feedback, we were not given a chance to correct a mistake rather hear a response of “that is not what was discussed and it’s too late to make any changes”. As a homebuyer that invested in such expensive property, the Feeling of satisfaction as new homeowner is not gratifying in my opinion. ... Más

Hemos tenido muchos problemas que se abordaron antes de la mudanza que aún no se han solucionado, Torrey, el tipo con el que se suponía que podíamos contactar, trabaja en horas muy limitadas (sus palabras) y tampoco respondió a llamadas o mensajes de texto. Tuve que llamar a la oficina de Fultons para que alguien más me ayudara. Algunos de los oficios han regresado y el trabajo aún no se ha completado, o volvieron a hacer el trabajo horriblemente. Mis encimeras en la cocina son horribles, mis gabinetes blancos parecen estar en otra casa antes que la mía, la lista continúa. Ni siquiera sé por qué se completan estas encuestas porque estoy seguro de que no se hará nada. ... Más

Tomó más de un año completar nuestra nueva construcción. No hubo comunicación de Fulton Homes a menos que tuviéramos preguntas. No recomendaría Fulton Homes ya que la comunicación con ellos fue difícil. La casa no estaba completa cuando cerramos la casa y pasaron otras 2 a 3 semanas antes de que se completara. No recomendaría Fulton Homes.

Varios problemas que se señalaron durante el recorrido final no se resolvieron antes de la fecha de mudanza. 4 meses después, algunos todavía no se reparan. Las puertas y los zócalos se ven "masticados en la parte inferior" y recién pintados. Aplique lechada de 2 a 3 pulgadas a los lados de los zócalos en toda la casa. Azulejos decorativos torcidos que se hunden de nuevo en la pared: el trabajo de los azulejos en toda la casa es horrible. Lechada suave en las paredes de la ducha que puede limpiar con un paño húmedo y, como resultado, la lechada se decolora en toda la ducha (actualización de $ 8000 a través del centro de diseño) La solución de Fultons fue usar una mancha para endurecer la lechada e incluso los colores. La lechada ahora parece que fue pintada con pintura de látex de alto brillo. House está lejos de la calidad de los modelos. Este es claramente un caso de la cola (subcontratistas) meneando al perro (fulton). Si realmente desea una casa en Fulton, no cierre el depósito en garantía antes de que todo esté hecho a su satisfacción. Lo único bueno es que me da algo en común con mis vecinos. Varios de nosotros tenemos problemas similares. En verdad, no puedo decirte lo decepcionado que estoy. Sugiero mirar las casas de los otros constructores. ... Más

I thought Fulton Homes was a quality, upper end home prior to buying. Turns out they are middle of the road home builders. Lots of problems initially and most were taken care of in a reasonable amount of time. Some weren’t taken care of at all. The worst thing was that Fulton Homes LOWERED the price of their new homes up to $80,0000 per home! Guess what that did to existing owners equity? I have been here for over 2 years and I would not consider buying a Fulton Home again.

The quality of customer service from buying ti building to closing to all things not addressed post closing is just horrific. Never again!!

Everything is was delayed. We watched interest rates climb from 2.5% to 6%-7%, while home values dropped. Fulton wasn’t willing to do anything to help or accommodate. There were many minor issues with the home. 2 hot lines were ran to one tub. A few cabinet doors and drawers are cracked. We’ve been waiting months for replacements. Sales kept telling me no one was walking away, but this wasn’t true. Half of the buyers on my street walked away from their new build. I like our model and this home, but it was far from a smooth experience.

Fulton set the supposed closing date but they clearly didn't have the home ready by that date. A laundry-list of items that were incomplete, badly installed, not working all identified but then they disappeared. Had to keep pestering them to find out when these items would be addressed. No response. Eventually they "closed" all the issues but then sent someone to create a whole new list. Still waiting to get these issues addressed 2 full months after we identified them. I would not trust Fulton Homes to build me a home ever again.

I only enjoyed the sale representative throughout the experience. The walk through of the home before purchasing it was not an easy one to encounter. Who want to hear no house is perfect before you sign? As of now, I am dealing with paint issues, weather strips on doors, an upgraded door we purchase that’s not installed properly. To be told that how it should be….. A hole in the celling where the heating and cooling guy step the wrong way, still waiting on that to get fix. Toilets that wobble and one that you need to flush twice. Countertops and drawers are not properly installed. But overall, I am happy to have a house. ... Más

We were very excited to purchase our new home and loved the neighborhood!! We were told about the delays up front and were fine to wait 14months for our home with the promise of great quality. What a joke that statement is!! Our tile backsplashes look like a child did them and we had our master bathroom torn apart for over a month (was brought to their attention months before we closed). We had a softball sized hole in our wall at our Final Walkthrough which blew our minds!! The texture on our walls is sooo all over the place some areas are smooth and you can see the lines where they stopped and started. When it rains we can't walk on our yard or you'll sink 4inches into the ground (we were told well your yard passed certification so nothing we can do). Our AC was not hooked up right and we had to have someone come out to fix it. We were told a "startup was never done" and the caps were still on the hoses (we are lucky we didn't blow it up)!! Our marble tub and shower were damaged and are still awaiting repairs, along with awful stains in bathroom 3's tub. We still have no screen door even though other homes with no close date have them. Our cabinet is cracked in the master and our lazy Susan was left hanging (eventually the lazy Susan was fixed) The wood beams that attach the the porch areas weren't even touching the house!! Those had to be redone and our house still over 30 days later sits with white patch paint everywhere!! Our sliding glass door still does not lock and we have to put a PVC pipe down for safety. The workers behind us put a hole in our back wall by rinsing out their drywall equipment and whitewashed all of our brand new rock which is now completely ruined. Don't even bother with Tom or Steven they are useless. Steven makes up lies and excuses and is very immature, while Tom is sooo incredibly arrogant and rude it's unreal!! Tom tells you to contact customer service for items that are assigned to him to take care of!! Donna and Tony in Customer service have been amazing and are helping us Finally get stuff taken care of after being ignored for over a month by Tom and Steven. Lynn and Art were awesome throughout all of this and continue to try to help with this mess (5stars for them, Donna and Tony)!! After what we paid for this house and how long we waited, what we are going through to get items fixed and taken care of is just unreal and unacceptable!! We really feel disappointed as this is not even close to the "Fulton Promise". ... Más

We could not wait to move into our new home. After 14 months it was finally time. They told us we wouldn’t have appliances, mirrors. No problem! We wanted to get in. After the inspection we brought up some issues, most of them were fixed. I had to call them multiple times to come out to fix the door handle to pantry door as it fell week one, week 2 the drawer in the kitchen fell apart. Paint was missing. You could tell the home was rushed, no attention to detail. We paid half of million dollars for a very poor quality home. After a month….. we still don’t have a master mirror. The project manager never follows up, i have to constantly text and they are rude when they respind. His response to my question of “anything on the mirror yet?” His response “nope” then after that “oh one came and it was broken”. I am just waiting to get this mirror and hopefully not have to communicate with them again. I absolutely get COVID… everyone is short staffed but i did expect better communication and more professionalism. I do have to say Jack the sales person, was always in communication, very kind and profesional. He is about the only one i would deal with again. ... Más

First Fulton we ever built and would not build again.

This experience was the worst being a first home buyer, the customer service is terrible with getting the proper repairs and marking items done that has not been addressed. The appliance through GE are the worst ever and the company to fix items send people who don't know how to repair. This is terrible. You need a better customer service team. Who address the needs of the customers.

Make sure the same company that built their model homes is still contracted with them. My home does not look like Model Home quality and I am not talking about upgrades just the entire cosmetic part. Drywall and paint are horrible. They delivered me a very very dirty house, didn't even have the decency to clean it up. Also, make sure you as them about the yard...I get you don't have a landscape included but it does come with a lot of trash... dirt unleveled and wow. Supervisors are very nice and they try to work things out, but they have to listen to the big boss Fulton who is just not taking care of the little things. Overall a bit of a frustrating move but I will have to just make the best of it and try to get them resolved. I hope this helps the next person who will be buying a home with Fulton. ... Más

The salesman always seemed to be in a rush and important information always changed, trust was lost with the sales person. Items that needed to be fixed takes weeks to be addressed then when they come out to address the items they make another appointment that’s scheduled weeks away, so more waiting to fix the issues. When they finally come back to fix the issues, the wrong products were ordered so then they make another appointment. So now the next appointment is 2021.

As a second time home buyer my experience has been subpar at best.... I am disappointed in the way the home was delivered, the follow up on issues, and the lack of attention to my concerns.

There are a few great people who were super helpful in getting things fixed and right in my house before and after move in, however, Fulton as a whole is a no go for me ever again. Left much to be desired through out the whole experience. The design center is way over priced, the AC set up is shotty and they really don't care (and being in AZ...that is unacceptable), and they really are just there to make money. Had to fight tooth and nail to get things done, they don't care about your timeline, personal time, or money.

Se utilizó un inspector certificado de terceros que encontró elementos importantes que debían corregirse que no se realizaron en las inspecciones de constructores de viviendas. Algunos de los elementos no se corrigieron porque simplemente decían "pasó el código". Pasar códigos no es calidad de mano de obra o materiales como lo anuncia el constructor de viviendas.