Reseñas de Highland Homes

We thought we were buying a good quality home from a trustworthy builder, but we were totally off, it's been really painful starting from the permit submission that was not done on time and even worst the person accountable lied about it... We moved almost 8 weeks ago and still have pending thing to be fixed... The house floor plant is so beautiful but quality and how Highlands manages materials is a shame. Worth to highlight the Engineering interest to fix things but unfortunately he has too many things to do. The builder should reformulate it's strategy and try to get things done right first time. ... Más

I have highlighted the issues from visual inspection prior closing and engaged a third-party inspection company to do the home inspection. Majority of the issues are unattended despite several follow-up by email, text messages and phone calls.

This is my first home and the experience with Highland could not have been any worse. From delays, to financing, to the build quality of the home. Everything from doors to sprinklers, fence, hvac, even the way the loan was handled. We did everything in our part but Highland has time after time underdelivered. LOOK TO ANOTHER BUILDER!

Bad, inconsiderate and condescending staff even when reached out to Management

Our experience with the sales team from the beginning has been excellent. However, our experience with the construction and warranty department didn't align with the Highland Homes reputation at all. We would like to provide more details if contacted by Highland Homes Customer Services team, however, below are some experiences where we felt that we (as buyer) and our time were not valued at all by builder's team: After closing: * Some of the crew members didn't show up during the scheduled window (to complete the items from affidavit) and had to wait for the whole day and follow up with construction managers to get things done. * There are a couple of items from the affidavit for which we are still waiting (despite multiple reminders to the construction manager) even after more than 2 months from closing. * Had to wait for a month and also had to request multiple times in order to get a simple response (about the HVAC system invoices) from the construction manager/local warranty customer care representative. * Even though Highland Homes says that a customer care representative will contact us within two business days from submission of warranty request, so far we have not been contacted at all (and it has been 2 calendar weeks from the day of warranty request submission). Overall, our experience with the construction and warranty team so far DOES NOT encourage us to recommend Highland Homes to any of our friends/family members. We will really appreciate it if someone (who cares to make a difference) from Highland Homes contacts us and addresses our concerns. ... Más

Bought our townhome, Payed almost 500k. Closing day had multiple mechanical problems. Since moving in, we have been living in a third world country slum. Trash and uneaten food everywhere in yards and on the street. Driveway and ally constantly blocked making us miss appointments/ meetings. Music is blasting at 7 am even on weekends. Nails in tires several times. Have complained multiple times to managers who give a token gesture but things are back to terrible the next day. Since our purchase, we are obviously not a priority to the managers here over the townhomes in Bridgeland. Do yourself a favor and dont buy a townhome from Highland Homes until the entire community is complete. ... Más

I have had a very poor experience with highland home buying process. I was very considerate given my home build process was during Covid time. The build got delayed multiple times. I was never informed about any delays unless I enquired constantly. Lastly, 4 days before closing, after I checked everything is on track, I was told they cant close due to some delays. I had to move to temporary accommodation and finally they agreed to close on home without completing all the items. Sales associate did not have any updates regarding the build and wanted me to provide lender details even without having a closing date. Regarding the build, overall construction quality was good but the options chosen at design center when unavailable, without my consent, something else was used to replace. This includes tile and counter tops. Overall, as a new buyer, I was left completely anxious and not well informed of the process. ... Más

We had a HORRIBLE experience through the build. This was our second Highland home, and while we are happy with the quality, the attention to detail and responsiveness of the supervisor was horrendous. We were told we would have weekly phone calls for updates and had 3 phone calls over 4 months. Items would be noted to be repaired/amended and then would be completely disregarded. Even 2 months after moving in, there have been several items that were noted multiple times through the building process that have not been fixed. Overall, I would rate Highland's processes poor and this will be our last home purchased/built via them. ... Más

Terrible experience- builder was not responsive and not forthcoming on issues. First building experience and it was awful. Love the house, hated the process.

Prior to buying the house we had extensively communicated that it was very important to my wife that the two oven system in the kitchen be changed to one oven system so that the microwave could be lowered and be of use to her. We were promised support in this regard but unfortunately that promise was not in the contract. The undeniable fact is that after spending near $700K and 50 days post closing I have an unhappy wife with the promised support for modification not done. I will never ever recommend Highland Homes to my contacts.

Beware, if you get a deal when it comes to pricing. They will treat you like your dud something wrong it 12 months for my house was ready for move in and its still not complete

The actual buying, and designing was pretty good. The build process was an absolute nightmare; builder communication was horrible if it occurred at all. The issue was not a lack of materials, it was over sights of the design of the home, not following the blue prints. Over all I would not recommend Highland, if I had to do it again I would of chosen a different builder.

great value however terrible service from builder we were assigned to. certainly did not uphold the Highland Homes reputation of professionalism and quality.

It’s my fault that I was in rush buying a home and therefore I end up buying a home with many faults. Jonathon ( manager) is a great guy and very helpful every situation but the house itself has many defects such as pendent lights, back porch concrete, interior walls r not straight , kitchen sink , breakers r Turing off itself quite often and many more. They replaced my pendent lights at least 5 times but still couldn’t get it right and I was lied about the situation. Basically, after third party doing a job , there was no one from Highland to inspect the job quality. I am thinking to buy another home and most likely not from Highland. ... Más

We had numerous issues with Highland. Early on in the build, our 1st Superintendent went out on leave for 3 months and we were never notified. The absence of a Superintendent led to major delays of scheduling and no quality control oversight of the work being done. Because nobody was in charge of the build I hired an independent inspector, pre sheet rock, that identified 50+ items that needed to be corrected. Highland did make good correcting the identified items, but at the cost of significant delays. We also had a bad experience with our 2nd Superintendent. He lacked in communication, professionalism, and honesty. He provided no oversight while work was being done, which led to constant rework and delays. Our 2nd independent inspection identified 40+ items Highland corrected. Over the course of the build we were given 5 different close dates that resulted in a 3 month delay from our original close date. After we moved in a Highland representative stopped by the house as a follow up. I gave him a list of 6 items that needed to be corrected. It took 4 weeks for Highland to schedule the electrician to come out to my house. I have my door scheduled next week to be looked at, but I have not heard anything else on the remaining items. Buying a Highland Home was painful. Through my realtor I expressed my concerns to highlands leadership team, but I was never contacted by anyone other than a supervisor. ... Más

I've had experience with production and custom builders in the past and Highland rates as low as possible.

Responsiveness to work orders is poor.

Customer service is very very Bad

Les he dicho a todos que no compren aquí

debe resolver problemas

Muy decepcionado. Me animaron a comprar una casa en las Highlands por la calidad y la reputación de su mano de obra, pero esto no es lo que he experimentado. La calidad de los productos utilizados es de un material de muy baja calidad, la moldura de madera de la casa tiene imperfecciones, nudos y protuberancias muy notorias y es muy áspera provocando que la pintura se desprenda constantemente. El fregadero de la cocina se oxidó de inmediato, se reemplazó rápidamente, pero sigue siendo un acero inoxidable de baja calidad, por lo que se mancha y mancha y si se coloca una sartén en él durante un minuto, se oxida el fregadero, nunca he tenido nada de mi acero inoxidable. los lavabos hacen esto. Los pisos parecen una tabla de lavar, muy desnivelados se ven terribles además todavía tienen pegamento que no han podido quitar después de tres intentos. Highland me dijo que no puedes conseguir concreto y que solo puedes alisar una parte de un área con la extensión del brazo humano. Realmente esto es un insulto para mi inteligencia, me han instalado pisos de baldosas y madera en mis casas anteriores y no se veía así, hay productos para prevenir esto cuando se hace correctamente. El cielo raso y las paredes muestran mal los defectos los techos tienen ondas esto se produce cuando la placa de roca no se hace correctamente. Se han solucionado muchos problemas, como uno de los muchos trabajos de baldosas que se rompieron en la instalación, donde simplemente se colocaron lechada entre las rupturas en lugar de reemplazarlos. El trabajo de concreto en la entrada principal y en el patio es terrible, la entrada fue restaurada dos veces pero todavía se ve horrible, así que con todo esto ahora me preocupo por la integridad de la losa. Cuando fui a limpiar las ventanas, encontré dos moscas que estaban allí cuando pintaron y simplemente pintaron sobre la parte superior de las moscas. Claramente, los contratistas que utilizan también son de bajo nivel y, obviamente, no les importa y nadie de Highland se preocupa ni supervisa a estos contratistas. Las persianas que instalaron son las más baratas posibles, quieren permanecer en su lugar. No tengo confianza en la calidad, estabilidad e integridad de esta casa. Siento que con tantas cosas mal que hemos visto y que todavía estamos encontrando, cuántas cosas importantes están mal que no podemos ver y que aún no han salido a la luz. se desmoronará después de que termine la garantía y antes de que deba hacerlo. Es muy decepcionante y me ha estresado mucho y me ha hecho imposible disfrutar de mi nuevo hogar. Creo que la cantidad de dinero que se pagó por esta casa garantiza mejores productos y mano de obra. Esta no era una casa de bajo nivel. He sido propietario de varias casas y estas son las peores condiciones y experiencias en las que he incurrido. Daría la bienvenida y desafiaría a alguien de la oficina de Corporate Highland Homes para que venga a ver mi casa, me encantaría escuchar su opinión después de que hayan caminado por esta casa. No sé si ha sucedido algo con Highland que ha impulsado la calidad y la mano de obra para ir cuesta abajo o tal vez solo una iniciativa para reducir costos y ganar más dinero a expensas de los propietarios de viviendas o simplemente a la gente ya no le importa. ¿Dónde está el control de calidad? En este punto, diría que tenga mucho cuidado si está considerando una casa en las Highlands. Los chicos de la oficina de campo local con los que he tratado han respondido, pero esto no compensa los problemas que he encontrado. Esta no es la forma en que planeé comenzar la jubilación. Pensé que estaba asegurando mi futuro con una casa en las Highlands. Ahora me pregunto si he invertido mal y posiblemente he puesto en peligro mi estabilidad futura. ... Más

We have been in our home for less than half a year. We have had to chase our builder down to fix the mistakes they made/left - prior to moving in, we had an inspector come out to our home. We were informed that all items on the inspection report had been addressed. I made the mistake of trusting highland homes. It has been about 5 months and we are still dealing with issues in this home. I wish we never purchased this home.

Low quality materials and not clear plan picture manager doesn't know details about plan hights and all, felt very bad experience after spending 500k, nobody comes for proper service after moving and payment completed

They do not respond to customer complaints! My house had several issues, plumbing( leaking pipes, grout cracks in shower, and around primary tub, they damaged my guest tub and tried to patch it up thinking that I would not notice. Drywall unleveled through out the house, driveway damaged, gate handle bent, kitchen cabinet under stove does not open. Kitchen and bathroom cabinets damaged!!! Several windows damaged, sensors fell off the windows. I could go on but I am so frustrated. All of this is as before I closed. They were supposed to fix the items. Kept getting the run around from the project manager!!! Lies basically!!! We will take care of it. Set up a several dates for availability and no response! Only when they want to be available? The is no miscommunication, just lack of accountability from the builder. Yesterday my family member was at the house all day and only the grout guy showed up. The cabinet, paint, tub guy to fix the tub…concrete guy for the driveway. It’s been two months. I just made the first payment on a lemon! I have made several complaints. Meanwhile, they are throwing up houses in the neighborhood. ... Más

I bought new home from Highland. I got new home inspection which revealed to many issues. One cracked living room window, 3 heat resistance destroyed living room windows because of Argon gas loss. Every tone of black with Kitchen cabinets, non-working drawers, chips etc. Not polished properly kitchen countertop. No proper slope for garden and all rain water sits in the center of it. Non-working vents on bathroom. Very noisy fan hood in kitchen. Very noisy refrigerator. Cracking garage door which inside white outside dark grey, painted by Highland which causes blown fuse to many times. Garage door technician came and told me because of Highland painted the outside of garage door instead of ordering them on the correct color, paint sticks between parts and he removed some of the paint. Now I can see white lines between dark grey plates from outside. Some of these problem was fixed but I still have cracking garage door problem and noisy vent hood problem although I followed Highland team to many times. I am not sure how the home builder which is known one of the best of country provides so low quality control in their product before delivering to customer. If you are going to be Highland customer, please be sure to get home inspection. ... Más