Reseñas de KB Home

No one show up in the house for the 10 days walk nor the 30 days walk. I had a list of items that need to be completed the house drywall paint doors are damaged. Locks are not working properly bathroom problems and still no one showed up. I reach out to the construction manager. I left them a voicemail. I text them the information they get they send me the people that wrong. I still have problems in the house has not been fixed. I would highly recommend it. Anyone from future resident of KB Homes . Do not sign the closing until you have everything completed in the house to your satisfaction

Had a major issue issue related to crawlspace and still it exists, wood work is not proper throughout the house. For 30 days they bluffed that they are going to fix a wood work issue and on the day of closing they mentioned that it cannot be done. Literally no response from KB Warranty team, need to follow-up multiple times on any issue. Very high price.

It has been a nightmare starting with the closing that took 5 hours at no fault of my own- to a pipe leaking in the wall a week after I closed.

WE HAVE BAD EXPERIANCE WITH KB HOME FINANCE AND STUDIO .WE MISS A LOT THING BECUASE OF THE STUDIO AND WE WASTE OUR TIME WITH THEIR FINANCE IS NOT APPROVED WITH THEM FOR 7 MONTHS AND THEN I WENT WITH ANTHER LENDER APPROVED WITHIN 20 DAYS .THE SALES MAN IS GREAT HIS NAME IS BRANDEN AND THE SUPER ATTENDENT LORENZO ,BOTH ARE VERY HELPFULL .

It has been a horrible experience to enter the house of your dreams and that it has too many inconveniences and that when trying to fix one thing they break down another, we are still waiting for repairs in our house and it's sad that they don't want to help us

Material is so bad in my house

KB sales office upgraded my flooring to wood and failed to send me a sample of the flooring. I requested 1/2 inch to 5/8 inch engineered wood! They used cheaper 3/8 wood and charged 30K. Did not send me sample! THIEFS!

From the start to the end was awful. I regret signing off at the walk through as I was promised areas of the home would be corrected and still have not 2 months later. I have called and text several people with no response.

KB WILL NEVER GET MY BUSINESS OR HARD EARNED $$$ EVER AGAIN, PULTE HOMES FROM HERE ON OUT.

Kb is one of the worst company to deal with. If you have any issue with the home no one seem to be able to help. Stay away. Recently purchase less then 2 months ago. Having issue and no one cares. The worst experiences I have seen.

This has been, and continues to be, the most frustrating encounter I've ever had with a builder. Despite having a year and a half to construct the home, the same issues were repeatedly brought to their attention. The repairs carried out by KB were subpar and haphazard, resulting in the need for multiple returns, and the situation deteriorated with each attempt. We invested significant time to fulfill our obligations and be available when required, only to find them unprepared and tasks incomplete. Despite asking multiple times for confirmation of completion before our arrival, KB consistently deceived us. As two professionals with demanding schedules, we sacrificed valuable time off based on inaccurate closing dates. Additionally, we incurred financial losses due to missed rental opportunities and payments to third-party vendors engaged for necessary inspections. We closed on the house with outstanding items that remain open! What should have been an exciting moment was stolen from us. We closed on 10/6/2023 and still waiting on repairs to be coordinated. Warranty is unresponsive, does not reply in a timely manner, does not follow through with agreements in place, work orders were completed incorrectly, people are showing up without the proper resources to complete tasks, showing up unscheduled, and work completed is mediocre often times leaving more things to fix and clean up. Staff is condescending and tries to manipulate the customers into completing the survey with scores that are not merited, offering upgrades for higher scores. This is very unprofessional and unethical. Delaying work orders to ensure that the survey was completed to their satisfaction. ... Más

Home buying with KB is the most worst experience ever. Doors coming off the hinges, air vents installed backwards, Defective drywall, wrapped door frame. Home was never Cleaned on mover day, items that needed to be fix was lefted undone. I can go one put it's pointless.

The quality is really really bad!!!!!!!!!

We were very excited when we made an offer for our first home with KB home in Tesoro Viejo, Madera, CA but our excitement got ruined when the bulider doesn’t meet the expectations. First of all, it started with the sales management. Through our whole home buying process, their sales agents were keep on changing so we had to work with 3 different sales agents in 6-7 months and there was lack of communication and transparency. The first sales agent, we started working with, didn’t clarify all the upgrades and standard things when we made offer. It was frustrating when the home was almost ready and we didn’t find the things we were expecting in the home as we even weren’t aware of that ‘those were part of upgrades’. When we brought this issue to the Sales management, they didn’t respond for almost 3 months about the issue because their sales department doesn’t want to accept their fault and tried to blame us (the customer) for all that mess they created. Even though KB home’s design studio wasn’t aware of those upgrades. When we double checked with KB home’s design studio about our concerns they were also not aware of those upgrades. But the worst customer service they provided on that time when KB home’s management respond us with negative response about those concerns after 3 months that if we want those things, we have to pay for those and it was totally irritating that how come a Builder is asking to pay for something which is not customer’s fault and didn’t mentioned to us while we made the offer. Instead of accepting their managements faults, they tried to blame us for each and every mistake they made. Because of KB home’s unresponsiveness and being irresponsible of their mangement’s mistakes we have to pay extra interest rate on our mortgage as we were not able to move forward with our closing until we get any response from them. Finally, when the time comes for closing they messed up with the upgrades for what we paid for and they stepped back and didn’t fix those by saying that “Its right according to us”. I paid alot for my upgrades but the quality of everything is compromised by KB home according to the price they charge us. Our overall experience with KB home was the worst experience we ever had with anything else. KB home was treating us like they are giving free home to us so they don’t care about the customers satisfaction. I will never ever recommend anyone to move forward with KB home if they are willing to buy their dream home. They totally ruined my first home buying process. Extremely dissatisfied with the quality of products they use in building my new home, the sales management and the customer service they provided to us. ... Más

This as been a terrible purchase. My son use to work for KB home and tons of things are happen that he said are not the same when he was there and he is the reason I purchased this house. The Finance company tried to rip me off with the rate, construction was unresponsive and didn't get work done in time for closing. As a matter of fact there is still work outstanding and my son had to coordinate most of things himself because he was tried of waiting on construction. No one at KB Home order the Certificate of Occupancy, so my son ordered it himself from the city of Cibolo. No one from KB communicates and apologizes for closing a week late and work unfinished. ... Más

bad experience in everything. Took 2 years almost to build, with poor quality and do not add value to house. Its a loosing asset

Very upset with over all service from kb homes.

Poor experience through entire process.

Total and complete disappointment. I would never recommend KB homes to anyone I know. If I could give a zero as a score, I would.

With this being our 2nd purchase with KB and communicating the concerns and issues we encountered with our first purchase, we assumed this experience would be different. First, we had issues with the lot on which we put our good-faith deposit. We were told the lot reserved for us could not have the plan we selected built on it due to city regulations. We were then given the option to have a different corner lot, and the build would be faster (February) because the city permits were already complete. This meant we had to accept options we did not want but agreed to because a faster build date is what we needed. Foundation was poured without our knowledge, and regarding the weekly touch bases with our project manager, that never happened. We had to reach out to get updates on the build's status. We had an independent inspector check the house as it was being built to ensure it was done to standard (several items were noted on the report(s) and went not being addressed/fixed). Fast forward, we were set to close and confirmed the appointment the day before. We show up and were told we have not signed off on the "completed home" and that the home closing would not happen. We sat there for over an hour, waiting for someone to tell us what was happening and what would happen. We have been in our home for a little over a month and are still waiting for repairs/corrections to be completed. The lack of communication is still an issue. Needless to say, this entire experience is right up there, passing the first experience we had. ... Más

They changed closing date many times. They have not came back to fix the things under warranty.

Lacking construction experience and knowledge in the home building field to no one can do anything of what they promised at the time of closing they make it sound like your family and everything will be fixed but they can’t get their trades to come back and do any warranty work simple details get missed no one is ever available every one is either not in yet off or has gone home for the day or on vacation and no one is Available on weekends but yet they are sooooo behind very unhappy with the quality of the work for a brand new house Frank the kb construction rep is nooooo help at all kb is just empty promises I should have gone else where to purchase ... Más

Unfortunately my home was sold with many outstanding issues as I was told to stop pointing out issues prior to closing, the biggest of which was the unlevel floor (entire first floor). The fix involved moving my furniture outside and having cement poured and the floor installed again. This now two month process is still not entirely completed as I still have cement on my walls and blinds because of it. Other issues included drywall, plumbing, and windows/sliding glass door. Slowly getting resolved one by one all while I am still expected to pay a mortgage...

I did not have a great experience with KB. I had several problems that barely got resolved. The positive I got a nice house.

KB home is terrible, I regret buying my first home with them, and everything in the house is broken and not properly put together. They’re management team sucks and all they do is bluff and talk and don’t get the work done when things need to get fixed. I am grateful to be a homeowner but I wish it wasn’t KB. I would rather go to dr Horton, yet they wanna complain their customers aren’t satisfied and get upset that we’re upset with them, I feel like I brought a 50 year old house because of they built everything in and out the house but complain when I say things are not done.