Reseñas de KB Home

We love our home, but the process to get into it was frustrating. Putting aside supply chain issues that are out of anyone's control, we were jerked around by KB throughout the construction process and communication was inconsistent. The lender they push you to use had poor customer service. The house wasn't ready at closing, and we're still trying to get the last outstanding issue finished. It felt like they were trying to crank out more homes than they're able to do and we fell into the cracks. It doesn't matter how many times they apologize to me, I still will not recommend this builder.

Overall, I'm happy with the home itself and have no regrets. It's not the *highest quality* home out there, but, for what it cost, I can't complain too much. That's not to say that the quality is abysmal -- it's a very decent home that looks and feels good and is about worth what I paid. However, the closing process was awful. To be clear, the KB Team responsible for the building and completion of the home was great: I was given timely and accurate updates and the home itself was completed in time to meet a potential close date that would have worked well with my schedule. Unfortunately, it seems that the internal communication within the KB team is nonexistent: The part of the KB Team that was responsible for making sure that everything was in place for the clear-to-close was unaware of the status of the build and the appraisal never happened. I ended up getting a text the day before we were originally supposed to close saying that we cannot close the next day. The next two weeks involved back-and-forth texting and emailing, every day, trying to determine which day we should plan to close, only to be told "we don't know." It was a logistical nightmare. Finally, on the second to last possible day that I was available before being out of town for a week, I receive an email letting me know that the appraisal arrived and that we're clear to close. The rest of that day was a scramble to get out of work early and make it to the title company. I'm in my home now and the house is wonderful and the neighborhood is great, but the KB Team needs to get it together. ... Más

Quality is not good, the floor makes noise and vehicle outside makes the building vibrates

Superintendant was amazing but the overall experience was mediocre due to the office people

Bad experience from the start. We were vastly misled from the beginning on when the house would be built. The sales team was difficult to get a hold of for any updates. There were things we were told during the sales pitch that turned out to be not true (i.e. the siding and roof was covered by the HOA, when groundbreaking and completion was... this was especially frustrating as we had an expiring lease and the house ended up being 3 months late). I will say once we got their leadership team involved, they did everything they could to resolve our issues. That is the only thing saving them from a 1 star review. ... Más

They use a lot of excuses when in our master planned community other home builders have no problem building houses quicker.. they used the excused of Covid for everything but so how doesn’t effect any other builder.. just KB.. The house is great and was their loan side, but other than that not good.. horrible first time buyer experience

Be sure to verify information given before making life-altering decisions & get everything in writing or things that are supposed to be done… won’t get done.

They were ok. The construction manager and the construction personnel are irresponsible and will put you under a lot of stress. Be ready for that

The incompetence of the loan processors. The incompetence and /or negligence of some of the sub contractors. The 2 stage contract signing. 2 stages are OK as long as the structural phase isn't cemented in stone until the Design Studio phase is complete.

Everything is great about the home. I would give 5 stars on everything. However, the brand new house came with mice since day 1. They sent out pest control within a few days, and all pest control did was say mice may have already been in the house before we moved. A month and a half later mice start showing up again. Asked customer service for help to determine how mice were getting in and was told by Customer Service this was basically my problem now. It's very heartbreaking being a first time home owner and buying a home with mice from the beginning.

Getting a lender who is more compassionate and not robotic would help KB Home a great deal.

All staff needs to communicate with buyer more often.

A less than great rating on quality and trustworthiness. I do commend the sales associate, construction supervisors for addressing all concerns immediately upon communication to them. Not complimentary of the subcontractor's used to build the home. Several major items missed that should have been completed upon build up of the home.

The entire process from start to finish took about 11 months from start to finish. At first it was very exciting chosing our lot and visiting the design center. But because of covid it turned into a horrible wait. We had multiple delays because of covid 19 and it made for a bad experience. I feel like the initial value that was proposed and what I actually got was kind of a bait and switch. A lot of the things that I was told were standard were not and I ended up having to pay a lot of money out of pocket to get things I thought I was already getting. Like lighting in every room and walls in specific places. The quality of the build is so so. I'm still having a lot of warranty issues where things were broken when I moved in and I have been in the house for 2 months and they still have not been fixed. The build team was excellent to work with and they have been trying their best to help me fix some of the reoccurring problems but you can tell they have better things to worry about and are very busy. If I had to pick one thing that I would like people to know it would be to be careful. The model has optional upgrades that aren't listed and aren't standard. They won't tell you about them till it's to late and you are already in the design center and your only choice is to pay for them or miss out on things that are kind of important. ... Más

The contract supervisor that was employed when we bought our house was horrible! So many things were not completed for our home on the Closing date and he lied about so many issues and made excuses for not being able to complete items.

Disappointed to have a brand new house that has such poor workmanship. Seems there is no oversight of contractors and customer service team has to play clean up. Door casings are not straight, walls are not flat, corners not square. I can go on and on. Disappointed would sum it up.

The process of purchasing a home started out great, but turned out to be one of the most stressful experiences ever. Midway through, there were changes in loan officer, with no communication, and no timely updates. Appraisals took extremely long, way longer than usual. The entire process took nearly 3 months. There were many mix ups and lack of communications that caused the deal to nearly fall apart, but in the end it all worked out. There are some opportunities for improvement for sure. The KB staff was helpful and kind, it was just a tough time and third party challenges, but definitely a frustrating experience. Understandable that some of the delays in the process were due to COVID, so some of it was unavoidable. Appreciate the KB staff that i worked with, but next time, hope the process can be smoother. ... Más

Hay pequeñas cosas aquí y allá que necesitan ser arregladas. La puerta del garaje está floja, algunos de los enchufes están flojos, las puertas del dormitorio tienen pintas y astillas, también pinta en los azulejos que intentamos quitar y se nota. Clavos en las alfombras a mi pequeño le pincharon un par de veces.

Como compradores de vivienda por primera vez, encontramos que el apoyo y la capacidad de respuesta generales de KB Home no eran confiables y eran deficientes. En particular, la comunicación del equipo de ventas no parecía profesional y no fue tan informativa como lo habían prometido (se prometieron actualizaciones semanales pero inexistentes; tuvimos que hacer un seguimiento cada vez). Tuvimos una experiencia bastante buena con el soporte de garantía después de la venta. Si bien hubo algunos problemas (fácilmente abordables) en el hogar, realmente nos gustó el diseño del hogar y la calidad de la construcción. ... Más

La administración nunca responderá a sus inquietudes. Se trata de hacer la venta. Asegúrese de tener todo por escrito.

Puede ver montantes en la pared kB aún no ha fijado la pared

Compré el modelo de casa Redwood que no cumplió con mis expectativas. Lo que vi en el modelo KB Home, el dormitorio principal tenía un ventanal y el porche era más grande. Pero según la elevación que se seleccionó, se eliminó el ventanal y el porche era demasiado pequeño. Ni siquiera cabía ningún mueble en el porche. Mi agente de ventas no me comunicó esta información. Esto fue una gran decepción para mí. Después de mudarme, noté muchos errores en la casa y un trabajo descuidado que tomó más tiempo para que los trabajadores salieran a arreglarlo.

Estoy seguro de que es un gran negocio en la cima, pero no estoy seguro de quién conduce este autobús a nivel de constructor. No deberíamos usar la palabra super en la descripción de superintendente.

Ventas no mencionaron que la casa se estaba construyendo en una zona de inundación. Aunque se cambiaría meses después, fue un problema al cierre. KB cumple con los estándares mínimos, por ejemplo: su muro de bloques se verá sin terminar ya que una fila no estará terminada. Habla de lucir ridículo. No eliminan el control de malezas, por lo que en su jardín las malezas aparecerán poco después de que usted se mude. El trabajo por contrato se lleva a cabo sin que se realice una inspección. Hay basura en el perímetro donde los contratistas terminaron un proyecto pero no se ha completado la limpieza. Espárragos deformados utilizados en la construcción de casas. Los contratistas que golpearon la pared con tanta fuerza al intentar enderezarla sacaron clavos de la pared del otro lado y dañaron la pared. El supervisor regional es muy bueno con la respuesta, pero los contratistas desfavorables me han retenido en la casa demasiado tiempo porque no saben lo que están haciendo, por lo que la reprogramación parece no terminar nunca. Me quitaron parte del techo y lo volvieron a colocar para reparar los tableros del salpicadero. Un contratista me dijo que hizo que el superintendente en el trabajo estuviera al tanto de un trabajo defectuoso y esa advertencia fue ignorada. Adivina qué: lo encontré y me encargué. En primer lugar, nunca debería haber estado allí para encontrarlo. Solo te hace preguntarte qué más puedo encontrar. Oh, casi lo olvido, mi casa ha sido repintada 3 veces. Un cuarto parece ser necesario. Me encantaría tener contacto con un ejecutivo de KB y mostrarles esta casa y la falta de calidad que ahora parece ser estándar. He estado en mi casa durante 6 semanas y no he podido hacer las cosas que necesito debido al trabajo de reparación constante que se realiza; no traeré muebles hasta que el polvo se asiente. ... Más

Los artículos en mi casa no se arreglaron de manera oportuna y aún están abiertos