Reseñas de Lennar

Quality and Customer service Sucks. Wish i could Rate NEGATIVE

Too many negative things to list them all. Constant delays and lies. Quality is so bad I would never buy a Lennar home again.

Dont buy from Lennar, EVER! They are cheapskates who cant do anything right, force you into closing early with promises of fixing things, but do not deliver. The material is cheap, the labor is crap, the multiple mistakes due to their cheap laborers is absolutely horrible. The home is not worth the price they charge AT ALL! I could have done a better job than their day laborers. Their construction manager Derrick clearly has no idea how to do his job or how to manage his workers to make sure they do it right. We have had nothing, but issues and we have only been in the home a month. The padding between townhomes walls is not enough, the padding under the carpet is none existent. We can hear everything! There is no sound proofing whatsoever, its like living in an apt again. The paint mistakes, the caulking missed, the leaking windows, tile floors installed incorrectly, the broken cabinets, and these are some of the issues we have that have yet to be fixed, The sales people have no idea what they are selling. No one in this organization communicates with anyone else. Sales people promise one thing, but that is clearly not what is done. From top to bottom this is the worst construction company in the Bay Area. ... Más

Lennar has been a nightmare from day one. I was threatened with taking my retirement to a large fine if I didn't close when Lennar wanted to close. On the day of closing Lennar was not ready and the unit was certainly not completed. I closed on Dec 5, 2022 and as of today Jan 25,2023 I still cannot move my belongings in because the doors and windows still will not lock/open. I have contacted and have been promised by many of Lennar people and still no resolution. I have had to pay an additional $1000 for storage because I cannot move in my condo. I have other issues such as the front entrance floods due to sidewalk not slanted properly, my vanity doors are damaged. I would not refer Lennar to anyone and if something isn't done soon I may consider calling the media. This is ridiculous and shameful that a company can operate in this manner. ... Más

House was a mess when we moved in. Walls needed repainting and when they repainted the workers got paint on carpet, tile, everything and it is not cleaned up yet. Our A/C has gone out 3 times and is still not fixed. No one from Lennar follows up when work order is put in. Finally, the HOA is charging us a late fee because Lennars title company sent them a faded check that HOA could not cash and cannot get a hold of the title company to cut a new check. I would not recommend to anyone to deal with Lennar.

I am not happy with the LENNAR. We had hard time with this purchase with Lennar. Specially the loan officer. He provided the incorrect information in disclosure. And he blamed us not reviewing the document. And later for another disclosure he did mistake on estimated closing cost and we I had to dig into email to prove he did mistake as the disclosure does not matching with what he said to us over the email. I am very upset with the response I have received from Lennar.

Lennar couldn’t get our house done by closing on Dec.28 so they pushed it to Jan16. Home is still not finished! We settled for a Lennar home in a different area of town. The experience has been horrible. We can’t even get the warranty people out to patch up the things that were pointed out on our walkthrough before closing. I don’t recommend buying.

Horrible quality. I regret everything. They told us SO MANY LIES. I feel like a lawsuit is in our near future.

House quality fell short. Building timeline was continually pushed back because of labor shortages. Over priced home with no input from consumer. Lennar took advantage of inventory shortage and watered down its brand for the sake of a dollar. I real shame.

Lennar is too big and has lost sight of the customer. Homebuying processes were very difficult to navigate and communication from Lennar departments was seriously lacking and very frustrating. Pre-close walk-thru was very rushed and buyers are threatened if talk of delaying closing occurs...even when the home is not complete. Quality/workmanship is seriously lacking and below anything I've ever experienced; door-frames are not square (binding doors), cabinet doors are not straight/aligned, appliances don't work, and several other issues). I would never recommend a Lennar home to anyone and will purchase my next new-construction home from anyone but Lennar. ... Más

BAD COMPANY AND STAFF

The homebuying experience has been less than ideal. From putting in an offer on the house being told last minute that I can’t close due to a quote on quote SHA policy until my family member outlined the FHA guidelines did the sales team change their tune. The lender that was referred by Lennar again not great. I asked multiple times during the process for additional review of my good faith estimate, and was told I had to get back with the sales agent who never returned my emails. Chris who is on the construction side has been the only person to follow up and show any type of customer service. I did not close on my loan until November 30 after 10 PM after I demanded a mobile notary to come to my house due to the hick up with Lennar ‘s closing department. I was asked for the same document multiple times causing tons of stress for a newly divorced homeowner. The customer service with Lennar is by far the worst I’ve ever experience. This is my fifth home purchasing and I have never been treated so poorly the day of closing I did not even get the full experience as other homeowners with the red carpet roll out or even the banner and balloons. I notated the condition of my cabinets prior to moving into the house and here we are now at the end of January, and I’m being told my cabinets will not be fixed until May. The paneling of the cabinets are pilling off one of the actual doors is completely off the hinges, broken cabinetry in the kitchen and nothings been done to expedite this. Furthermore, I have not been able to hang up any clothes in my closet as my comply closet is completely broken and that was also outlined prior to closing. My backyard is a complete utter mess with holding water everywhere. I would like to have the great customer service. The other builders give their homeowners, however, I have not received that to date. ... Más

This is our third new home and has definitely been the worst of all three. The craftsmanship and details are lacking. The response from Lennar has been lacking and when they do respond, they say it isn’t covered or need to call another company.

The closing process was a disaster. The house was not complete by the closing. I moved in 2 months ago and still trying to get things fixed that were noticed at the walk through prior to close. I have been disappointed at every step of this process.

Home wasn’t ready when promised. Allowed to close without CO. Had to go to hotel. Oven didn’t fit. No kitchen for 3 weeks. Cabinets broken. House was dirty. Floor wasn’t laid level. Bumps and hills throughout. Hollow tiles throughout. Upstairs creeks. Grout not straight and spilled throughout the home. Doors not level. Stairs rails not secured. Grout accidentally used in stead of caulking. Made promises to have things done but almost 8 weeks and punch list still not done. Not even paint. Trades make appointments but never show. If we could get our money back we would move out. No one is happy in our neighborhood. Workmanship is laughable. Trades have stated they are pushed too hard and cant do quality work. NIGHTMARE. ... Más

My experience with Lennar has been horrible.. Since day one I wanted to buy a house with a loan and the person a spoke to thought it was cash and obviously they waited until closing day to contact me and that was a huge problem.. going from buying cash to a loan and I almost lost my deposite which is 10% of the house values ( crazy) if this was my first house I would never want to go through that also because Lennar people are not helpful at all.. honestly I don’t have time to do this but I do not recommend friends or family to buy from Lennar.. I do have experience with Dr Horton and they’re great from costumer service, they help and guide costumer so well something that lennar doesn’t do ohhhh and they don’t keep your money if something goes wrong with the loan/house and you guys take peoples savings with no remorse.. there’s so many things that I would love to say here but don’t have the time to be typing.. So I finally got my house with a lot of problems and needed something to be fix right away and I was told that wasn’t lennars problem and then I was told to contact John buscemi which he doesn’t answer his phone or reply to emails. My name is Christian Buenrostro ... Más

Home was not ready for closing! Still waiting for items to be addressed 2 month after closing.

It’s very sad to get the service response and no good enough information shared ahead. I am following up almost two months keep o. Reporting issues but very few of them were resolved

extremely poor performance on Lennar's part. the house is still not complete two months after "forced" closing. now paying on a property that we cannot move into since construction is still not complete. no response or follow up on their part. would not recommend this company to anyone.

Simply stated, our experience has been dreadful.

If I could give no stars I would. From the second we filled out an application, the rest of the process went lower than rock bottom. We spoke to our finance person (Mary Jo) ONE time and that was after calling/emailing numerous times. I finally reached out to Ali (man in the model home) letting him know that we have been trying to get ahold of her with no call back. This happened several times as we did have questions along the way because Mary Jo NEVER updated us on ANYTHING. The one time she did talk to us she rushed us off the phone stating she was very busy. Ma'am we are all busy, so you saying my 6 figure house application to help your company doesnt matter? yea, ok. We really wanted this house and thats the only reason we proceeded. Ali was well aware of our frustrations through out the entire process. Finally our house was done being built and our FISRT walkthrough came up which went well. Of course, SOOOOO MANY missed things on the painters part, flooring, and cabinetry. There were several places that were not painted...at all..did not even have texture on them. Pieces of vinyl flooring did not touch each other leaving concrete underneath exposed. When we asked about it to the construction manager, Bart, he said there is nothing they can do about it. The cabinetry had several and noticeable scuffs and scratches on them. They said the painters can touch them up. about a month prior to the tentative closing date they gave we tried and tried to see about when closing would be and no one ever reached out to us. We spoke to Ali and he stated it would be a virtual closing. (made sense because our previous home was closed virtually) A week before our closing date they call us asking us if we could COME IN the next day to close. They said they dont know why they said would tell us we would close virtually. We asked for another day and they said they is the only time we can close. So now they inconvenienced us because we cannot just take off on our schedules like that without notice. We gave them a time and they said to come in and they will try to work us in. At this point, we were beyond frustrated and just wanted it to be over. We went in and never saw Mary Jo (who they said we would close with). Once we closed we went to the house to find about half of the touch ups completed. No touch ups were done on the cabinets and the paint jobs were sloppy (had drips on flooring and some spots were not painted at all). Of course we couldnt do a "Final walk through" before closing because they stated they are working on the mistakes found and no one knew when we would close. Also, Please check your fencing. They use a nail gun and on week 1 of being in the house the fence boards were coming off. We went and had to put screws in every one of them. My advice would be to use Lennar as last resort. I know these houses are thrown together over night and use different contractors for different tasks but if they would all just take their time and take pride in their work and not have someone always have to come behind them to correct their poor workmanship then they might actually have received a better review. Overall it was a horrible experience for us. Please use this review to know what to look out for so you can have a better process than us. Again, we had no choice. ... Más

To many mistakes in the construction phase broken window glass and sliding glass doors to the lanai leaking water in the sink!!! Terrible

Very poor customer service. Very rude management.

Once we moved in it was warranty claims after warranty claims that take months to get repair and yet it still hasn’t been done.

Been months since we purchased and so many issues still not rectified!!!