Reseñas de Lennar

Unfortunate experience with Lennar as a builder. I had previously worked with ***** who, now looking back at it, set the bar very high for service and product to which Lennar falls very short of.

There are not enough available characters in this box to express how completely terrible this home purchase transaction was from the beginning with the uneducated Lennar lender to the aggressive "escrow closing manager of the builder" who does not identify herself, but shows up in the email thread demanding that we close same day...and much, much more. The icing on the cake (so far) was both bathtubs filling up with literal human feces 16 days after we closed on the home and we had only been to and slept at the house 6 days/nights. 0/10 do not recommend.

My experience was very disappointing. I would never recommend a purchase from this builder without going through a professional realtor.

Bad experienc low quality.

Initially the respect from Mirna came across as disturbing and fake but I figured I was stressed about finding the perfect home. Long-story shorten is I was pressured to closed 11 May on a new construction. Move in 12 May, but b/c I didn't cancel my movers on 12 May to sit in a empty house waiting for Mike to arrange delivery of the microwave I had to buy my own 2 weeks later. On 29 June, at 11:30am sod was delivered (2nd time) to my curb. It sat in 98° temps until 30 June, 3pm before a crew came to "throw" it down. Alot of the sod is GRAYish. Through the night, neighbors stole so much that there wasn't enough to complete my lawn. Of course, all the workers will only speak Spanish, I don't speak Spanish nor do I try. The warranty control individual, Jamie no longer address anything and the condescension is ridiculous. Zero Professional Courtesy. So, now I understand what I was feeling initially and I shouldn't have ignored it. This has been the most embarrassing, stressful, depressing experience ever!! I wouldn't have my worst enemy go thru this nightmare. Every time it rains, my yard is quicksand and totally a mud pit for days after it stop. Almost 2 MONTHS without sod. Who buys a house without grass? Total embarrassment, I hate this and I should've stayed at my first home. The negative reviews are true. The ONLY person that has been respectful and professional is Jordan but there's only so much he can do. My pending case is just sitting there and Lennar do not plan on making anything about this nightmare right. They claim others have closed on these homes but I've lived on this DARK street ALONE over a month and counting. It's just not a safe environment and this house is not move in ready...Totally misleading and there's nothing I can do about it but stay Prayed up. ... Más

This is my second property from Lennar build after I purchased one from Lennar Northlake. Price I paid for this house is 60000 higher. The quality of everything I see at Arbor Ranch is of low quality. Following items are missing as per my expectation...Ring doorbells, Schalge Wifi keypad lock, LIftmaster garage door, GE applicances, Carrier/Lennox HVAC, Leviton electrical switches for entire house. These low quality items are given in the Arbor Ranch property...No doorbell, No keypad lock, Low quality Genie garage opener with no insulation to the door, VillaTherm HVAC, Frigidaire appliances, Non Branded electrical switches, No idea what kind of low quality electrical wires installed inside. ... Más

I have water on floor at my back door. The roof is not venting the heat! It needs a fix. Insulation is over the eaves covering the vents! The lower vent on the roof is 3feet lower than the top most vent making it useless! It needs to get a fix! Higher than normal cooling bills is going to drown me in debt!!!

I am incredibly disappointed with the lack of communication and accountability from Lennar regarding my new home purchase. Prior to closing, I explicitly informed the home buying concierge four times in writing, and several more times over the phone, that I would not be moving into the home for a set couple of weeks. Despite this clear timeline, they went ahead and installed the yard sod anyway. Because the house was vacant during that window, the sod obviously suffered. I tried to submit a warranty claim to have this corrected, as the timing was entirely due to Lennar's negligence, but the claim was instantly denied. To make matters worse, the construction crew left a massive pile of building materials inside my garage, specifically two huge walls of house siding. When I brought this up, I was basically told that it’s my problem now. I don’t own a truck, and I have no way to haul away massive pieces of construction debris that their contractors failed to clean up. Lennar is quick to take your money, but the moment you need them to fix a mistake caused by their own poor communication, they completely wipe their hands of it. Absolutely unacceptable customer care. ... Más

Once they manage to get you to sign, they’re done with you

I’m sure this won’t get published, but here goes….. The sales people are eager to sell you a house! Once you buy though, the Lennar Mortgage experience is a nightmare & very time consuming. Worst I’ve ever had. This builder installs the very cheapest materials and appliances. You get what you get. No one ever contacted me about upgrades. Those online photos look great though! You don’t even get a doorbell! The workmanship is poor & they will fight you on warranty issues they don’t want to resolve that will cost them money. They sold me a home with a completely dead lawn & say I didn’t notify them of the issue prior to closing. My RE agt took photos & discussed the issue with the construction mgr & the sales lady prior to my closing & this builder won’t even review the evidence. They simply declined to address…..twice. I requested a phone call to discuss and they won’t respond. I could go on, but the bottom line is…..I wish I had not purchased a home here. ... Más

The Finance department is a joke. 7 months asking for documents. it was very frustrating. We decided not to buy the house and they kept the interest money. Stay way!

The home warranty doesn't cover anything. They keep referring us to the manufacturer rather than giving everyone good products from the start. Building materials used are cheap crap. Also puts off games which is not good for us or the environment. Will never buy from them again.

Poor quality and experience with Lennar. There was a gas leak from the stove that was improperly installed and no compensation for the inconvenience and health effects. Landscaping wasn’t done by closing and was estimated to be done by May but only started in mid June. Landscapers also damaged my cable wire running over it with a tractor. There is also a concrete barrier to the north of my house blocking the road causing issues with delivery carriers with no estimate on when it’ll re open. Poor quality of finishes inside and outside the house- cabinet drawers are uneven and missing baseboard and door stopper improperly installed. Customer representatives and sales rep were also difficult to work with and Jon the construction manager was particularly difficult and not accommodating. Overall bad experience with Lennar not taking ownership of issues and delays. ... Más

Your staff lack of care and communication is unconventional. Prior to closing there are promises and actions to be taken and continued communication, but once signed and closed nobody replies or care about what's left to do or spoken off. We were left waiting for things to be accomplish but after closing we were told NO because it was not written. Sod was not not supposed to be put on, the outside walls were and still are .muddy but we are told we have to pay for those things now!

Lies, lies , and more lies... they up the price by over 20 grand before closing.. Liars. Everyone i dealt with at lennar lied . And I tell everyone in this town all about it. And will continue.

From the financing , to the closing , to moving into a house that had not been cleaned and clearly wasn’t ready., to trying to file repeat warranty claims and no one every reaches out and things are never fixed . House has had standing water in it 2 times in the first month , has leaking plumbing that has taken a week for someone to come address , the back yard and side of the house have grading issues even though they were pointed out by my inspector before the house was bought . Said to be fixed , it wasn’t half of my backyard is ankle deep water . Flooring is damaged, the list goes on and on . Overall if I had the opportunity to do this again I’d drive right past Lennar. This was my first time buying a brand new build and it has been miserable . ... Más

We never purchased the house. Will never work with Lennar again.

I would not recommend buying a Lennar home. The customer service after closing has been extremely disappointing. Once the sale is complete, it feels like you’re on your own. Getting warranty issues addressed has been a frustrating and exhausting process that often feels like pulling teeth. The quality of workmanship and attention to detail throughout the home has been far below what I expected from a national builder. We’ve dealt with numerous issues that should have been caught before closing, and getting anyone to take ownership of those problems has been a challenge. Communication has been one of the biggest frustrations. Promises are made, timelines are given, and then nothing happens. I’ve heard excuse after excuse and have been repeatedly told things would be taken care of, only to find myself following up again and again with little to no progress. Buying a home should be an exciting experience, but dealing with warranty claims and unresolved issues has turned it into a stressful one. If customer service, accountability, and quality craftsmanship are important to you, I would strongly encourage you to do your research before choosing Lennar⁠ ... Más

We still have an ongoing issue with plumbing and they are not addressing the issue, they are slow to fix issues and don’t do a quality job when fixing things. Would not recommend. I can’t wait to move already.

Overall not responsive and several issues

Things seemed to be great in the beginning until everything kept getting pushed back and back with blame on trades, but it was really the superintendents not keeping up. We were the ones that would walk the homesite and found leaks, and then we do our blue tape walkthrough and 3PI and there are new leaks, electrical issues, cracks in the cabinetry and just a whole host of other issues where we decided to call it quits and get our money back… which we did because our case holder even knew how bad it was.

I have had nothing but issues since moving in. My house is less than one year old I have had electrical outlets that do t work. The first 90 degree day of this year my AC went out. They sent someone to fix it and two weeks later it was broke again. Someone else came out to look at it and they’re saying they can’t do anything fix it because my system is getting too much dirt in it and it’s clogging the system so I may need my ducts cleaned. It’s been 3-4 months of problems. Not a good experience at all. Especially for a home less than a year old. SN: the AC went out on a Friday. My house was 79 degrees all weekend. No one came till Monday and they were still unable to fix the problem. I’m writing this review from inside my 77 degree home currently with no real end to the problem in sight. ... Más

My experience with Lennar was disappointing. Throughout the home-buying process, I often found myself speaking with multiple people and was left confused about timelines, important dates, and next steps. Communication felt fragmented, and I did not feel adequately guided through what should have been an exciting milestone. I found the home on my own and initiated the inquiry myself, yet I never had the opportunity to walk the home with my sales representative. I also had concerns about unfinished work on the home and was hoping for more proactive communication and solutions. Instead, I felt like I had to navigate many of my concerns on my own. In addition, some of the individuals I interacted with internally were dismissive and came across as rude, which made an already stressful process even more frustrating. For such a significant purchase, I expected a more organized, supportive, and customer-focused experience. By the time I closed on my home, there was little acknowledgment of the milestone, and I did not even receive a simple welcome or housewarming gift. Overall, the experience left me feeling undervalued as a customer. ... Más

Make sure you do your own math. Assembly line experience.(You are not my problem mentality after every step). No accountability for keys if you do RON CLOSING.

I will never buy a brand new home from Lennar again. The whole experience was bad.