Reseñas de Lennar

My experience with Lennar was disappointing. Throughout the home-buying process, I often found myself speaking with multiple people and was left confused about timelines, important dates, and next steps. Communication felt fragmented, and I did not feel adequately guided through what should have been an exciting milestone. I found the home on my own and initiated the inquiry myself, yet I never had the opportunity to walk the home with my sales representative. I also had concerns about unfinished work on the home and was hoping for more proactive communication and solutions. Instead, I felt like I had to navigate many of my concerns on my own. In addition, some of the individuals I interacted with internally were dismissive and came across as rude, which made an already stressful process even more frustrating. For such a significant purchase, I expected a more organized, supportive, and customer-focused experience. By the time I closed on my home, there was little acknowledgment of the milestone, and I did not even receive a simple welcome or housewarming gift. Overall, the experience left me feeling undervalued as a customer. ... Más

Make sure you do your own math. Assembly line experience.(You are not my problem mentality after every step). No accountability for keys if you do RON CLOSING.

I will never buy a brand new home from Lennar again. The whole experience was bad.

Terrible experience! House has to many defects

Our fence is still not done and we aren’t able to complete our backyard landscaping. There is so much mud surrounding our side of the home and our dog keeps stepping on it, bringing mud into our home. They don’t care to address this issue stating it’s in the land developers hands, but Lennar should step up and take care of this. We have a home with a backyard. We should be able to let our dog in and out to do his business, yet we are having to walk him out each time. So inconvenient and so frustrating. It’s like we are living in an apartment but worse. No one will help us. It’s been 2 months and still nothing has been done. ... Más

Do not buy from Lennar. If there is an issue with your home that is covered by the warranty, or they said would be fixed before closing, they do not do the repair. They are shady and unscrupulous. Dig into Lennar before buying.

I made an appointment to look at a model home. Upon arriving, Jeanette was the rep we met but she was not friendly in greeting us and the schedule for other reps were messed up so we were handed to her last minute. She rushed us to sign the earnest money deposit but glad for my realtor for sticking up for us to not signing it right away. She also misspelled our names after telling her it was wrong multiple times. Shaun was the home concierge. Besides the opening emails, she had poor communication. My realtor and I could not reach her when we had questions. She also did not let us know the second home inspection was delayed until 10 minutes before the appointment so we wasted our time to come out to the house for nothing. I had to double check every future appointment being made. Amber was the mortgage originator. She was great in the beginning but stopped responding when we had issues. She stepped in the day before closing to push our loan through. When I had questions after the closing on how to pay or who to contact, there was no communication whatsoever. Johnathan was the loan processor. He made an issue about the lady bird deed that didnt apply to our loan and wasted two weeks of going back and forth about it. His communication was the worst and then to find out he left the job made us furious knowing that he didnt care. Michelle was the next loan processor that was assigned to us. We explained the whole situation and stated that we would pay all bills at closing but none of that mattered. We ended up making double payments for our bills because of billing statements were not available. Jamal was the quality control manager. He was nice at first and explained everything but he didnt let us know the reason why we were there - to blue tape flaws. Once we started doing blue tape, he was getting aggravated and was rushing us after 1 hour. He also didnt let us know about the second home inspection delay 10 minutes before the appointment. The second home inspection he told us we couldn't use a flashlight during the home inspection and to stand 6 feet away while inspecting despite using one during the first home inspection and didnt say anything. He ensured us that everything would be fixed before closing (small details were not fixed before closing). The last home inspection, I asked for the front door to be locked once the little details were supposed to be finished but upon arriving after collecting keys, the front door and patio door was not locked. We were told that doors would be locked once everything was signed off per rep, concierge, and quality control manager. Upon collecting keys, a rep said Jeanette would gift us a house warming gift that all reps do for buyers - we have never received anything after closing on the house. During the first night, water leaked through the first floor ceiling vent from the second floor bathtub. The result was the shower walls were not installed correctly. The hot water heater leaked for a couple weeks. Hot water lasts about 15 minutes and going to put a ticket in for that. The third party vendor plumbers were horrible, the third party remediation team was great, and the lennar customer care (after closing) have been helpful so far. Overall, horrible communication even when we bought the house as is and didnt pick designs or upgrades. After closing and closer inspection, materials used are usually for rentals. The only reason we bought the house was because the numbers were right for a 5 bed 2.5 bath house compared to other local cities. Would we buy another Lennar? It's a no for now but if a future opportunity opens, maybe for rental but not a forever home. ... Más

The Sales Agent could not answer any questions regarding dues and other pertinent issues. The quality service agent rushed through walk through and was only concerned with me signing documents rather than understanding how all appliances and systems worked. After move in, I found out that Builders inadvertently "forgot" to pre wire house for alarm services. Lennar refused to reimburse me for my costs associated with their negligence. The home itself is cheaply made, the finishes are low quality and the employees are below average. Lennar makes little to no concessions for buyers as far as scheduling. The only peson in this process that attempted to make things right concerning the home and getting appliances covered under warranty was the construction manager, Manny, who has gone above and beyond for me. Everyone else involved in the process from sales to quality assurance to concierge was subpar. ... Más

Todo empezó desde un principio muy mal . Desde la vendedora de casas como la realtor , peor fue la realtor . La vi el primer día que me mostró la casa y la volví a ver a los 6 meses cuando fui a cerrar la casa . Se ganan una comisión altísima sin hacer nada .

Home buying experience from beginning to end was horrible.

I would not trust anything they say. They promise things in a home and then when it is built those promises were “oopsies” or “I stuck my foot in my mouth”. If you purchase a Lennar home I highly recommend getting a third party inspection. There are gas leaks in a lot of homes in the neighborhood and Lennar refuses to take accountability. My oven still wreaks of gas after a while of being here and having multiple people come and “fix” the problem. Customer service is non existent. Area managers and sales will refuse to speak with you once you bring up an issue. My mistake was signing for this home. ... Más

They rush you thru paperwork, bury important info in digital signed documents, no option to dispute anything you are signing. Rush you thru walk thru, identify issues, and they NEVER come back to fix anything. We have light coming in under our Front door jam, and light shining in thru the wall between entrance and garage wall at the baseboards. They rush to finish and close, they don't care about the customers. Then when we get closed, they sell your mortgage to some fly by night company. The "digital signing everything" is the worst process! We have custom built a home before, and bought 2 existing homes, No closing or application was this horrible. We have Constant bug and knats crawling in from outside thru the tub surround that was slapped up. Glue all over the vinyl flooring that we have to scrub and scratch off. Paint all over the windows that they never cleaned up. Realtor who worked for Lennar collected his closing check, never to be heard from again. No one cares. Just a cheap cookie cutter house close to our relatives. ... Más

Quality of house is poor. Paint on the wall and cabinets is awful, we need better quality of work. Also process of Lennar mortgage was horrible. Hard to reach out people when we have question . No one call back or reply to even emails . Also house construction was not that good either . Carpet installation on stairs are bad. Fooled are uneven .

Management team is horrible but the house is decent

My experience with Lennar has been horrible. The workmanship is below average. The sales rep it’s nice until you cut the house on your contract after that you never hear from him.

I will N E V E R attempt to buy anything from these people again they are a scam they took half of my escrow after going through the whole process of being approved than not.

We were so excited about our new home! Until walk through. Finally when it was time to walk through it before closing, we saw that the yard was like a ski slope— the incline was scary steep, and basically not a yard, no grass would grow there. The houses on either side had retaining walls, but not ours. With 3 kids and 2 dogs, this would not work, and Lennar refused to do anything about it, so we did not go through with the purchase and we lost our Ernest money. Horrible experience and so sad

Fake info was provided to sign the contract and even after signing, proper support wasn’t provided so I had an extremely bad experience as a customer.

Very unset. The inside doors or not level to the floor still not fixed. One door has an outside nob on it not fixed.

Home was built extremely cheap, you can see the drywall tape in multiple spots, paint was splattered on floor, carpet, all over cabinets knobs, side of granite on island has cuts in the granite, whole home needs another coat of paint poor coverage you can tell it was watered down, cigarette butts and debris all over the yard, was recommended Open door everything they tell you isn’t correct , dirt wasn’t even smoothed out in the landscaping just threw pine straw on top to cover it up, home has so many flaws it is unreal. I was told it’s not going to be perfect, for a brand new home and price it should be be perfect, I did not sign off on originally walk through because of the paint issue , then after calling and complaining they didn’t care they had their money and commission, closing was delayed cost me a day of work messed up my internet connection I work from home, no gutters the rain comes off to close to the house so now I have to install gutters, homes are not sound proof at all can here people talking outside like they are right outside your door, the place was so dirty with drywall dust had to wipe down cabinets, doors, wood work , literally had to clean from head to toe, I wanted to back out they told me it was too late, a lot of these things you do not notice till you move in, they will not fix the issues after you move in unless it’s an appliance issue, air filters were so filthy changed right away, 3 wks later they are so dark, all in all it has been the worst experience of my life I would not recommend Lennar to anyone. Biggest mistake I made purchasing this home. ... Más

Nope - you sent me this survey and we never closed on a new home

Took my EMD. Made promises that weren’t kept. I am completely traumatized from the experience I had with Lennar. So much so that I may never try to buy a house again.

Save your money. This company is a rip off. They do not deliver what they offer to get you into contact..

Had no agent present at closing mine had quit several weeks before closing found out the day of closing Agent neglected to notify as well as Lennar. they dont mention the $76.00 sewer fee until your done.They lost my down payment cashers check $6,800 which was a overpayment still haven't been refunded. That gets their attention from the Miami office and The lawyer from the 2002 class at The university of Alabama should be disbarred . The only truth they tell is their one & done .Nobody is ever coming back to fix anything . Each house has multiple issues and can never be addressed examples cabinets backwards, uneven whole pieces of sod missing concrete pieces & brick showing in yard wonderful for lawnmower .my driveway is ruined and cant be fixed its been pressure washed & steal bristle brushed twice weaking the concrete this was by builder. I recommend replacement its some kind of expoxiey .Another thing the nice new carrier AC is leaning 3 inches or more North sinking because of poor and fast workmanship. No sod period as well as my neighbors once again nobody's coming back to many things for two builders trying to hurry building several phases probably 80 to 90 homes or more.They do like their Saturday & Sunday off im sure their personal home is just like mine.Once again Lennar is not responsible for anything period But they do like money but cant take responsibility for doing stupid business practices Would have been no problems if it had been wired electronically like most real companies do now & your noterary Birmingham Hoover office & Fed ex would have not lost and I would not be harassed everday. Tuscaloosa area beware of the hidden sewage fee $76 or $78 extra plus extra association $30 they do tell you that part but its mainly run by children like the workers here either that or they are drunk the association is mainly a kickback scam nobody will ever be seen Lawyers are suppose to identify themselves after 23years i would have my own practice or be with a responsible and established firm.Shame on the whole system for letting these thugs hurt so many poor or low income people. Best of luck . Tuscaloosa area homes beware of tricks I thought they had closed the circus apparently not.Jail time fines should be considered. They welcome law suits so get in line. ... Más

She was terrible poor customer service