Reseñas de Pulte Homes

Details is very no good

Lack of communication and poor craftsmanship was the biggest issue.

Quality has always been my main concern owning a property. There has been uneven patch up padding on the carpet, bathrooms exhaust fans and air condition vents are loud. We were told that there is nothing that can be done “It is what it is.” I feel that it’s all about making a profit!!!

We purchased a home from Pulte as we liked the floor plan and overall our experience with Pulte has been very disappointing. The home we brought is over $1.3 mil , for that much we would expect better quality of material, workmanship, better finishes and overall a much better looking neighborhood. I don’t think that Pulte is partnering with top quality subcontractors and have qualified staff inspecting the work being performed. Overall buying process : Fairly decent. Nothing special or nothing bad. They were easy to work with and seemed organized. Construction updates: Very good We were always kept informed about status of the build, any issues or delays were discussed timely. We were getting an email from our construction manager every week. Material , build quality and workmanship: fair Quality of material seems very average. Definitely very builder grade. This is not a starter home and we expected better quality of materials for items like doors, windows , switches, plumbing , hardware , light fixtures , but all seems very low to mid quality. Since closing and within a month we have had issues with electric with power to light fixtures in kitchen and hall way going out, power to HVAC going out, security lights going out. Carpets have nails sticking out from perimeter and doorway which pinch you pretty hard if stepped on. Note that we had selected a level 2 upgraded carpet ! I have requested Pulte to help fix this, but the response has been that pounding down these would void the warranty as it will damage track strips used to keep the carpet stretched. I have tried to work with them on this issue and have requested a transition to be put in at least in the doorway so that it is covered but it has not been accepted. Pulte customer service will simply echo what their carpet vendor is stating without coming out to my home to inspect the problem in person. All instructions from CRI to carpet manufactures state clearly that track strips should not be installed in the doorway for this very reason. Even the home inspector that I hired stated that but for some reason Pulte is not seeing this as a workmanship problem and seems to be telling me that this is how it is suppose to be. The garage door came out from its tracks and got damaged, we are still working with the vendor on the fix. Hopefully this is covered in the warranty. Lawn is not graded properly has low spots that have puddles of water and take 2-3 days to dry out. There are several other smaller issues that I keep reporting to customer service. Value for money: Poor Unfortunately, again very disappointing. To be fair the cost of everything had gone up but still compared to a $1.3 mil house from other builders in the same city, we feel the overall look, finishes , designs are much more dated and does not feel like it’s decent value. There is not much landscaping provided, elevations of houses look dated, not much variation in houses in the same street making the neighborhood look cookie cutter. Customer Service: OK I will say the customer service is quite responsive, they issue work orders promptly and try to help. But that’s pretty much it. As a home owner prepare to coordinate between the sub contractor and Pultes customer service. There is no follow up from Pulte to see if the work was completed properly. The construction manager is not involved after the home is closed. So you are pretty much dealing with subs on your own or getting caught up between all. Overall, it has been dissatisfying experience building with Pulte. We don’t think we will build with Pulte again. ... Más

I think the main problem is that the Construction Supervisor is new to this type of house, so the subcontractors took advantage and did subpar work! Overall it is a good build, it’s just that all the little things have added up. It started with the HAVAC system wired wrong it took two appointments to correct. Gutter system installation was and remains incomplete. Promised a “Smart” home with Google nest thermostats instead Pulte installed old Honeywell T6 thermostats. Most requests for warranty service have been submitted twice.

If you are buying standing inventory it will be "as is" and told that nothing will be fixed before move in. We were told contradicting information and even lied to regarding our landscaping, sod and irrigation. Conduct a personal inspection and hire a cleaning crew before you move in. Inspect your driveway, garage and yard for nails, metal, cigarettes, razor blades and such before driving or walking in those areas.

Unfortunately, the process was marred by numerous issues that have left me extremely dissatisfied. Below is a detailed account of the problems I encountered and the lack of adequate response. 1. Quality of Materials and Craftsmanship: Throughout the construction, I had to frequently report problems related to the quality of materials and the craftsmanship involved. Here are specific examples: Wood with Fungus: Structural elements of the house were constructed using wood that had visible fungus, posing a significant risk to the integrity and safety of the structure. Sub-Fascia and Trusses: These components were not adequately secured to each other, raising serious concerns about the structural stability of the roof. Missing/Cracked Mortar: There were numerous instances of mortar missing or being cracked, which compromises the strength and durability of the masonry. Structural Elements: Issues with critical structural components such as gusset plates, “H” clips, and anchor bolt nuts were prevalent and not adequately addressed. Loose Roof-to-Wall Connections: The connections between the roof and walls were found to be loose, which is a major safety concern. Insulation Problems: Wet, broken, and dirty insulation was used, which is unacceptable for ensuring proper thermal efficiency and indoor air quality. Damaged Tiles: Many tiles were broken, detracting from the overall aesthetic and functional quality of the home. 2. Response from Construction Management: Despite documenting and reporting these issues, the responses from your construction team were inadequate: Construction Manager: Constantly minimized the serious construction problems I highlighted, not taking ownership and avoiding issues that kept arising Area Construction Manager: Similarly, minimized the issues and expected that I, as a client, accepted defects or damaged items. The person even commented that Pulte was a large production builder and not a customized builder. When I always requested to have what I was shown to expect from the model home Involvement of Pulte Florida Central Office: I escalated these issues to the Pulte Florida Central Office, expecting a resolution. However, their lack of action further exemplified the company's disregard for customer concerns. They fell short of ensuring the traders took responsibility for the poor quality work and suppliers material quality Overall Experience: It is evident that Pulte is not a customer-oriented company. The primary focus seems to be on constructing expensive houses with poor-quality materials and subpar craftsmanship, expecting clients to accept the shortcomings without recourse. Given this experience, I urge your company to take the following actions: Conduct a thorough review of the materials and craftsmanship used in their homes. Implement strict quality control measures to prevent such issues in the future. Ensure construction managers and other relevant personnel are adequately trained to effectively address and resolve customer concerns. I hope my feedback will be taken seriously and that corrective measures will be implemented promptly. The quality of your homes and the satisfaction of your clients should be your utmost priority. ... Más

The details inside the house were not cleaned up. Trim is in terrible shape. The walls needed more painting as spots were missed. Whoever they sent out to fix the problems would just half work what needed to be done. For a $437k house, I dont feel like im getting my moneys worth.

Disappointing experience with Pulte Homes. Little customization options were available even when willing to pay for basic changes such as adding tile to a room instead of carpet. Felt mislead and lied to at various parts of the process as the sales office would tell you what to expect or what is upcoming but when you got to the build process that was not the case. Stressful closing process as the house was not completely ready and the builder fell back on excuses of "you can trust me" or the warranty will cover that after closing. Construction crew left trash throughout the house and yard after close. Final walk through felt more like a lip service and a head nod to 90% of the complaints because Pulte already moved on because according to the builder they only care about the structural stuff being right. ... Más

I highly recommend high windows in the living room.

Do not think that they care about you, because they don’t. From the beginning rude salesmen, craftsmen ship is shoddy. The only person that did a good job was a guy name Wes and his Boss. Buying a Pulte home wasn’t fun, and I already have my home up for sale.

We love our FLOORPLAN. The process caused so much unnecessary stress and frustration though. Our sales rep would tell us one thing, then lie and say she never said it ( though i had all the proof ) miscommunication was a constant issue. It wasn’t until after we closed we found out we lived in an area where you hear gunshots, ringing almost every day. As if they purposely scheduled us on days and times that the gun range was closed. The design center team told me at my first visit that I could not get something in my floor plan later found out that I could have gotten the specific upgrade. We had to go months without any updates because our initial construction manager was incompetent and decided to leave the company. In that time of having no construction manager and no updates, the contractors were building us the wrong floorplan layout, and it wasn’t until we decided to stop by, we made them stop what they were doing. Our new construction manager, Chris tried his very best to make The rest of the process smoother for us but I had to get with him also for wanting us to close with a known hole in our drywall behind our kitchen oven range and the backsplash. The one good thing I can’t say is one of the upper management personnels did ask us how they could rectify all of our issues that we experience but before we could answered, Pulte legal team, decided to hit my realtor with a cease and desist Because my realtor called them out on everything shady they were doing and held them accountable. Even after that, the issues still continued. The final straw that made me completely over Pulte is the fact that our closing was pushed out one week due to Pulte, not completing the requirements from the appraiser report. And each time the appraiser came out to our home, with the OK from Pulte, and being advised that all items have been fixed, all items were in fact NOT fixed, causing us as the buyers to pay THREE!! additional appraiser fees of $785 EACH. Pulte should have fixed the issues the first time and they didn’t care how it affected us as the buyers. Pushing our closing out because the home was not ready also made us accrue additional closing fees because we closed in the beginning of a new month. Thousands of dollars we lost out on because of that. And lastly, Pulte promised to give us about $45,000 worth of incentives regardless of the lender we chose.(In house or outside) . This was listed in our contract and verified multiple times. The moment Pulte got notice that we were going to stick with our outside Lender, Pulte decided to be really nasty and push our closing up 3 weeks , Thinking we would not be ready as the buyers when again, they were the ones who did not have the home appraisal inspection ready) and all of the incentives they were going to give us they decided to put on the buyer side of the CD documents after they realized we were scheduled to receive money back at closing On top of the adjustments we received for all of the inconvenience during our process. Real nasty work I tell ya! When we finally made it to our closing day, pulte gave the other five buyers a closing gift, i know because they made us wait 3 hours for our keys and we saw all of the bother buyers being handed a gift, but they did not give us one at all. Now that we have been in our home for two months, we experienced a leak in our secondary bathroom. Because the shower head was switched out, Warranty tried to blame the leak on that and did not want to fix it. The plumbing contractors they use actually sent out an apprentice worker to our home to rectify the leak issue and this apprentice specifically stated that he apologize, he only been on the job for five weeks and he had no idea what he was doing or where the leak was coming from. Pulte cut a square in our drywall To try to see where the leak was coming from and have yet to come back out and fix it . we hired our own professional plumbers to come out and rectify the issue and they were able to confirm within minutes the leak had nothing to do with us having the showerhead switched out, but it came from the piping behind the wall that was not screwed on tightly. This would have only been found by cutting a hole in the wall. It’s mind blowing that their contractors could not find the issue though. Pulte has yet to come out And repair the drywall. And they also do not want to fix the issue in my owners bathroom because my shower It has been spray-painted, but the issue is also too. The owners bathtub as well, and those fixtures have not been switched at all. The issue is behind the walls though.. so far, those are the major issues that we are experiencing after closing everything else seems to be fine. We paid for the tv mount upgrade in every room, so that The cords Would be behind the wall, but we cannot use that feature because whoever installed it install the piping for the cord and the electrical socket too far apart . but I’m more than sure that is because I stayed on top of there every morning throughout the process to make sure nothing else would Causes any major issues. ... Más

I can’t say my experience was all that great. I had my sales person hold a lot for me because it wasn’t released for sale. I made an appointment to come purchase my home and the day I arrived he gave my lot away even though I communicated with him several times about it. The lot they sold me they said was a 60’ lot and it wasn’t it was 50’. My construction manager changed three times during the building process. The quality of the finishing work is very poor. Hope the structural is better. I bought this home because my friend had bought a Pulte home 3 years prior and the quality of hers is much better. Very disappointed in the whole thing! Feel like I’ve really overpaid for what I have. I was told the driveway extension would set the house back further not take away more driveway which it did. ... Más

I recently purchased a new construction home more than two months ago, eagerly anticipating the joy of settling into our dream house. However, our experience thus far has been nothing short of disappointing and frustrating. Despite promises from the property management office, our backyard and front yard remain unlevelled, the pavement unfinished, and landscaping incomplete. This lack of attention to detail has not only marred the aesthetic appeal of our property but has also rendered it practically unusable. While neighboring homes (purchasing their homes after us) have seen progress in their pavement and landscaping, ours has been neglected, leaving us feeling isolated and unable to entertain guests as we had hoped. Repeated attempts to address these issues with the property management office have been met with indifference and inaction, further adding to our frustration. As a homeowner who invested in good faith, I am deeply disappointed by the lack of accountability and follow-through from the property management team. It is unacceptable that we continue to face inconvenience and disappointment in our own home. Potential buyers beware – unless you’re prepared to endure endless delays and subpar service, I would caution against investing in properties managed by this company. ... Más

My home settled in December. It was repeatedly made clear, by Pulte, that the home must be completely paid for at least one day before settlement. I honored that requirement in good faith. There were many items that needed attention post settlement. None insurmountable. 4 months post settlement, they still have not completed all of the repairs.They don’t group any repairs together for the same day, consequently, not even by the same trade, so you need to be home many, many days to allow them to do just a few quick minor repairs. And you have to continually remind them about the repairs that you previously mentioned to them. No consideration for the homebuyer, because they already have your money. I guess that’s the way they look at it. Good faith is to supposed to go both ways. Not just by the new homeowner. Disappointing. ... Más

As far as purchasing the home from Pulte. We our very disappointed with Pulte. We purchased the upgraded gourmet kitchen. We only received one the four upgrades that we were told we were purchasing. The microwave is the cheapest counter top microwave that they make and you called it a built in microwave when you cut the wall out and placed it in it. (In which they did a horrid job in doing). The only kitchen upgrade we received was the cook top the rest was all lies!!!!! We have had many requests for repairs that needed done actually before we should have ever closed, and as of now two never showed up for their appointment and we had to reschedule (two days completely wasted do to disrespect on their part) and we still have a request out that we put in over a week ago about our gutters and have not heard from anyone. We have a repair finally on the calendar for next week to fix our front door which was noted on the pre-drywall inspection and was never fixed..We also have a few more that we still need to request, just need to find the time to waist waiting and hoping that they show up. We would never recommend a house to be built by Pulte! ... Más

I would not recommend Pulte to friends or family

I am writing to express my deep disappointment with the responsiveness and follow-through of the warranty department regarding issues with our newly constructed home. While we were very satisfied with the professionalism and attentiveness of both the sales team and the construction project managers, our experience with the warranty department has been far less positive. Unfortunately, we experienced a significant plumbing issue within two weeks of moving in, resulting in a basement flood due to an improperly sealed pipe penetration. Despite repeated attempts to contact the warranty department over several days as the situation worsened, we received no response. Amy our sales agent was ultimately instrumental in facilitating initial contact with the department. Throughout the repair process and subsequent warranty requests (over 15 in total), we have encountered a persistent lack of communication and follow-up. There have been instances where appointments were scheduled by the warranty department and then not honored, with explanations of a closed Colorado office leaving us without recourse. Furthermore, no representative from Pulte has ever visited our home to inspect the quality of the repairs or to address our ongoing concerns. The current lack of a clear and responsive communication channel with the warranty department raises serious doubts about the future resolution of outstanding issues. Frankly, if we had known the warranty would be handled in this manner, we would not have made the significant investment in a Pulte home. ... Más

The walk through was rushed. After moving in, we have experienced many issues. Leaves a very bad taste in our mouths when you pay 700k+ for a home that has leaks, electrical issues, etc. Probably wouldn't recommend Pulte at this point.

I am writing to relay the experience we’ve had so far in our experience with Pulte. We were one of the first people to move into Homestead at Scott’s Farms. We were very excited to move back to Ohio after being in South Carolina the past 7 years. However the love of the new home has quickly faded. In the month of being here we’ve experienced two major issues with the home and now are questioning the overall quality and safety of the home for our family. The first night in the house we identified we had zero heat in our master bedroom. It took nearly three weeks to resolve and was identified the issue was caused by faulty installation by the electrician who damaged the ducts. This resulted in the floor having to be tore up. Then this week we woke up to no hot water. They believed the unit needed to be replaced which meant we’d be without hot water for over 24 hours due to a lack of urgency to address the problem. When they came to replace it today it would still not work. They then identified it must be an electrical issue. When he arrived the technician identified that due to improper installation the breaker had melted multiple units in the panel nearly resulting in a fire. I’ve attached pictures. Overall, we understand there are things that happen with new homes as this is our third new build home. However these are things which are completely unacceptable and the most recent has resulted in us questioning the safety of the house for the family and if purchasing a Pulte home was the right decision. We felt it was important to share this as if it was one of my businesses I would want to know this. ... Más

Anthony and Brandon(give 5's) have been great since ownership and they are fixing issues. Our buying experience from sales to finance was not up to expectations and went through multiple people in our process with lack of response and communication.

Overall we were very disappointed with our experience with the exception of Caleb our third construction supervisor.he was kind and could listen.

Quality and finishing is not great. Never expected from pulte.

Getting things fixed after the sale closed has been difficult. Their first answer appears to be “No”.

The initial experience was great! But then I discovered the main reason for buying the home became withheld information and somehow CHEATED! I waited over 4 years to buy my first home due to interest rates but then eventually decided to buy one for my child so he can go to his school Dutchtown middle. The only reason I looked in this subdivision was solely due to the school system not the homes itself. The homes were nice but my no. 1 goal was the school system and my son having transportation to and from the school from the subdivision as I work odd shifts. So I was very upset when I found out Pulte did NOT update the tenants and future tenants of the change, and could care less. Very bad business and I no longer enjoy my home. And can't wait to move!! False information, as I could have transferred to the other subdivision next door that goes to dutchtown schools. ... Más