Reseñas de Pulte Homes

We have been SHOCKED at the poor workmanship on our almost $600k home! We were cornered into signing off on celebration day that the house was satisfactorily completed. It was not but we were told it would be. Lies! Every contractor we’ve brought in since we closed in May has commented on the shotty work or the short cuts taken or the lack of attention to detail that they are seeing in our brand new home. It’s a sickening feeling to hear this over and over about what was supposed to be our dream home.

Increase in the value of the property overnight, even with our verbal acceptance the day before, we were forced to accept the new price. Lack of support at closing when the appraisal established a lower value than the contracted value. Delay in responding to warranty calls, and always directing us to resolve directly with the manufacturers, not giving us any support with this. No action by the construction company to solve the problem that everyone in the condominium is facing with high water bills.

Be prepared to be a project manager if you decide to build here. We experienced multiple misrepresentations, poor communication, and very little accountability. We fully understand supply shortages and labor issues but the poor communication was fully within the team’s control. We constantly had to request updates and track product delays ourselves. They constantly weaponized our closing date whenever we attempted to hold them accountable for build errors, missing items, and damages to our home. I’m just glad it’s over and can put this experience with Melissa and Matt behind us.

Make sure all your concerns are fully addressed before going to closing table else it will be delayed forever.

I am dissatisfied with the overall buying experience. I was definitely being sold but not informed. When changes were made on my property, I was not notified. Once I moved into the home I was disappointed with the finished quality of the product. The construction crew that built my house did not care about having a quality finished product. Shortcuts were taken all over the house. They are putting too many houses up too quickly with poor craftsmanship.

Our closing was delayed majorly, and we were not even given a closing date until two days before closing. After closing, we are not getting any prompt responses for the issues we're facing. It has been two weeks since I raised an issue with warranty team without any helpful update until now. I'm not sure it pulte was good earlier, but I can't imagine other builders being worse than this.

Pulte is using sloppy contractors and generally doesn’t care about their customers post purchase. They installed lots of already brown, most dead sod that is not coming back to life and 2 weeks of daily watering and accused me of not watering enough despite my day 1 proof with photos and my water bill detailed usage graph, then their sod contractor came and literally yelled in my face and they are refusing to replace the dead sections they installed. Incredibly unprofessional and it’s a disgrace Pulte uses such awful contractors. We’ve also having electrical issues, corners were cut with plumbing, mortar and paint speckles are all over bath runs because they weren’t properly protected, drywall seams are very visible, many items called out during the build process were never fully addressed despite promises they would be. A lot of the issues weren’t seen at the blue tape final walk through. There’s just no way you can catch everything in that one hour window. But after living here nearly 2 months it’s clear Pulte does not pay attention to detail or care about their clients post purchase. ... Más

Pulte was not good on communicating throughout home building process. Although there were issues with delivery of items. Delays or missing items were never recieved. Because of the delays i had additional unexpected costs.

Was very disappointed with the quality of construction. Warranty calls for walls and ceilings to be level within a quarter inch within 4 feet and many of them are beyond that threshold. Had to modify installations of appliances at our cost due to the fact the ceilings are way off level. Many walls are also bowed , not straight within the Warrenty threshold. Way too much covering up things and hoping this customer would be satisfied. The correct way would’ve been to deliver the house the way the warranty says “free of defects” Seeking legal advice on how these defects can be corrected in the safest, cleanest manner without causing more issues to the structure & personal health. Pulte’s big selling feature is their quality and it is mentioned numerous times in the sales And construction process. Our expectation was to get the house that we paid for based on Pulte’s warranty and this expectation was not met by Pulte. ... Más

Plan on spending some time and money fixing all the things that are delivered just "good enough" by Pulte - floors went in first and weren't protected, gaps around outlets and switches, one coat of paint that is paper thin, and overall such a disappointment. Wouldn't recommend Pulte to anyone. Focus is on selling homes as fast as possible - no one cares about quality of product.

Closing date was constantly pushed back. Issues before and after move in have not been completed. Very stressful and upsetting experience. Not one issue has been fixed. These issues are still in progress ( almost all cabinet doors and draws need to be replaced, front door crack needs to be replaced, 5 trees fallen over need to be replaced, land water issue----that's just a few)

We were rushed to closing. We submitted third party inspection report before closing that grass is not healthy and need to be replaced. I was told it just needs some sun and would turn green soon after closing. I trusted and approved final walk. But the grass never turned green. When i requested in warranty they are currently pushing back to even add it in warranty

Pros: - Appearance and layout of home - Sales staff and build manager are responsive, informative and easy to work with - Base selection options (appliances, cabinets, flooring etc) were generally all decent quality - Builder's mortgage was competitive and great to work with (always shop around other loan estimates) Cons: - Horrendous impact sound insulation. If you have neighbors, especially upstairs/downstairs you WILL hear every footstep, door opening and cabinet closing they do. I can't emphasize enough how poor the sound insulation is, I would be more than happy to pay a higher sales price to have the home properly insulated. But they did not use the best sound materials or poorly designed on one of the most important factors of a home - The finish on fixtures/moldings are starting to crack everywhere after just 3 months. They do offer a one-time touch up that is recommended to wait until the 11th month to use but we'll see if they are willing to fix up the entire house Additional comments: - Warranty requests take time, from responses to scheduling a service visit to repairs can take easily over a month. The warranty staff are nice to work with. They can be a bit stingy on what they repair but continue to stay on them, take pictures and use the warranty service you paid for to the full extent ... Más

Pulte was not honest about deadlines, poor workmanship, many errors made ( like crooked outlets/ switch plates, unsatisfactory trim work, poor paint job, poor grout work (excess grout everywhere)). Over promised and under delivered.

My title says it all. Cookie cutter homes and less than cookie cutter service.

It was a long and painful experience. The last part of the completion was awful to say the least. We didn't like the way we were treated by some members of the construction team.

I am giving overall 2 start just because of the customer manager (Brandy)quick response. Worst experience for the rest all.

Timelines and quality are not as expected.

Have no one to report as there are way too many people changing hands here, nothing get passed on to the new guy coming in ...closed in March not happy as of yet

We are very disappointed with our pulte purchase. During our pre-construction meeting we were showed by our project manager plygem fold out windows we were getting with the house. After we moved in, we discovered pulte switched out all of the windows without our knowledge. No email or phone call. The windows we received do not fold out. We asked pulte about replacing the windows and they refused. We also had no hot water when we moved in. We had to call an emergency plumber to get hot water. We had versions issues such as the house was not cleaned when we moved in. There was blood behind the master tub. A jumper duct was missing and we had a mismatch of cabinet doors. There was no attention to detail by our project manager what so ever. Till this day, our project manager has failed to reach out over the window issue. We spent 700k for this house and we are very disappointed how the process went. ... Más

Communication from construction/field manager just has been really poor that I have to give a poor rating despite all other parts of the process being relatively positive. Initially provided dates are never right and promised dates have been broken too many times. I assure you that these problems are not supply chain related because items arrive on time. The problem is in giving incorrect information too many times over and over.

Our Construction Field Manager, Chad was the only one who communicated with us; he saved our faith in Pulte. He knew of our frustration with the delays, and he did his best to assure that we were informed without us having to reach out to him first. He also did his best to make sure that when we moved in we had a complete home. We are very thankful for all that Chad did for us! Nick has also been really great at making sure that issues are fixed now that we have moved in. His responsiveness has been greatly appreciated.

I’ll keep this short and sweet. Our home was ready for us to move in within the original time frame quoted so that was nice. The quality of the workmanship is relatively poor for this price range and for the fact that they are brand new luxury homes. When problems arise the team is pretty quick to respond which is convenient. Feels like PULTE rushes to build homes quickly with little quality control. Quantity over quality which should be the opposite.

Not a good experience. Unresponsive.

Buying/building with Pulte has been an absolute joke. Everything from the lending process to the post build expectations. Had I known then what I do now, things would have went a lot differently. So many empty promises and lack of empathy from the company. We have been moved into our house for over a month and there are still a ton of things left unfinished. The company and the project manager expect you to take time out of your schedule to meet with tradesmen, schedule appointments, and see projects through after you've already moved in. 0/10 recommend this company