Reseñas de Pulte Homes

House was 6 month behind schedule. Day of closing did not past inspection and waited for another week. Its been a month after closing and we are still dealing with some issues like tree fell, wrong sink and many others.

Our experience with Pulte should have been one of the most exciting times for my family. In reality, it was an absolute nightmare. Not a single deadline was met during construction. We have a warped wall in out living to this day. The sales person we ended up with was a complete joke and as a fellow Realtor/Broker, I was completely embarrassed to be in the same industry as that person. It would take WEEKS for this person to get documents required by our lender back to them. Phone calls/texts would go unanswered/unreturned. Our home took one year and six months to build. When we were finally given a losing date, it was pushed back another two weeks. When this occurred, we were give one day notice of such. Upon moving into the home, the craftsmanship of the home was shockingly bad. Half of the doors in the house do not close. There is white paint marks all over the floor, errors on cabinetry, our AC had to be repaired while we moving in, we have broken roof tiles, for some reason the crawl space entry is sealed shut, some lights in the house have a delay when turned on, our garage light wouldn't turn on. We could probably go on and on. At the end of the day, as some one that works in Real Estate, I will never recommend, nor represent anyone that wants a Pulte home. I would never want someone to have to experience what my family have, and continue to deal with. ... Más

Code minimum builder. Need to improve customer experience

Issues are responded to in a timely manner. Remain ongoing and in my opinion it’s the poor quality of sub contractors that created the issues in the first place and have extremely poor response times. Understanding the issues with supply chain and labor force, this has still be a horrible experience.

The overall construction and build quality was decent. The responsiveness during closing period has been great. Just after the closing the customer support experience has been one of the worse. Even for issues as urgent as gas leak they customer experience manager continued to ignore emails snd and any form of communication for weeks. I wouldn’t spend the money to buy a Pulte home again given how bad the move in experience was.

Communication was very poor regarding delays in construction. Information provided by the sales representative was often mistaken or misleading.

Pulte has left me with empty promises. It is now been 40 days since I closed on my home and I still have blue tape in my house, crack in my bathtub, scratches on hardwood, kitchen cabinets not complete. I warn you to not close until the home is to your satisfaction.

We were rushed through the initial contract experience resulting in a very large construction mistake which was never addressed by them. Nor would they even discuss with us. "You signed all the papers" was what the sales rep said. You look at a small computer screen and make choices. Big mistake! Don't let them rush you. Take all the time needed to check every small detail. The house was not finished upon closing. It was filthy. Had construction materials laying around. Because the wrong bathroom countertops had been installed (which they were made aware of at least a month prior to close) they miraculously decided to replace them the day of closing. We arrive to our brand new house after closing not only to find it a complete mess but to find the bathroom mirrors had been taken down, the faucets were lying on the floor and the sheet rock damaged. Yay!!! Reverse osmosis plumbing was not installed nor was it plumbed correctly leading to a large hole being cut into the island to finish the work. This was done a couple of weeks after we moved in. None of the appliances were wired in. They were simply put in place. The list goes on and on. This is our 2nd Pulte home. The first one was fine, no problems. This is a disgrace. Quite frankly Pulte doesn't care. ... Más

Would not recommend to anyone! The overall experience was a disaster from beginning to end. Mark the project manager was the only thing that saved face in the company. From lying to no response from people we were not happy home buyers. Now living in it a month we are really seeing the poor craftsmanship in a lot of the features.

The mortgage department was the worst thing i have ever dealt with

Angela was an excellent communicator. She always responded to my text and emails despite the overwhelming challenges. She was cordial and respectful. Brandon on the other hand kept making promises he could not keep. My property still remain unfinished 60 days after we had fully paid the Builder in cash.

Never trust the Construction manager. He will hurry you up in signing the paperwork before buying. Beware. We made a mistake of believing him and signing the papers. Pkease get inspection done. He will try to get you and intimidate you in not getting the inspection done telling you that you don't have to get it done. I still have the recordings of all e conversations I had with him. We are having so many issues with the house. They will take forever to get back with you

Staff as nice as long as you do exactly what they say. The quality of the paint on the inside is below one star. The designs of the homes are beautiful, but the workmanship is fair at best. Tiles are unevenly placed. Did I mention paint? The plants they put in the front yard our dollar store Quality and they put trees right next to your house. It’s kind of disappointing given how much you pay.

I would tell future customers that pulte does not care about thier homebuyers and that they will continuously talk about thier reputation but have no interest in fulfilling that reputation. The house looks beautiful but truly should bot have been a pain for a home buyer to have to make so many complaints or work orders for what should be a walk in ready home.

Long delays and poor quality craftsmanship

I should have known dealing with Pulte was going to be a disaster from day one. From the very initial VIP phone call, all the way through the entire almost 18-month process has been nothing but a disaster and lies. Pulte only cares about the money and does not care about their customers or doing the right thing for its customers. Pulte manipulates and twists things around and takes advantage of their clients. They are greedy and they are unethical. I have more faith and trust in a used car salesman than I do dealing with Pulte. I would never suggest or recommend anyone have a home built by Pulte but if all other options were gone and you had no other choice but to deal with Pulte then I highly suggest you only deal with a gentleman by the name of Josh Earhart. He's the only person I dealt with that I had true integrity and morals. ... Más

delayed in completion and unprofessional staff in closing. Bad experience!

I was very disappointed in the quality of the building

Poor build quality. There are cracks everywhere in and around the house within two months of the closing. The quality of materials used aren’t adequate. There

Awful customer service and bullying tactics to get to the closing table out of the blue which resulted in having to cancel a missionary trip at the last moment. The closing was then moved the day of the walk thru and cost me over 10k due to loss of trip. Not only apology was offered and in fact the bullying and threats up thru the inside legal council continued up until the evening before the eventual closing. The lack of leadership by anyone at Pulte is not only disappointing and the entire Pulte organization should be embarrassed how I was treated through this process.

Beware and make sure that you are paying attention to all details from the time of signing to the day of closing. Do not let them talk to you into their overpriced options.

This is the fifth new home we have purchased in our lifetimes. This has been, and continues to be, the worst customer experience. Pulte appears to have made bottom line decisions which have severely impacted the quality of their home build and the outcome of the customer experience. They do not provide an adequate number of construction supervisors for the number of homes they are building. This is why we will not recommend Pulte to family or friends.

This process was a total Nightmare many sleepless nights shedding of tears very stressful. As a 1st time home buyer this was suppose to be an exciting experience mine was the total opposite. I totally understood that a Pandemic was/is going on and materials was hard to get and slow to get but the ideal of taking the few options that I had away. I mean the price you're paying for the home you would think you as a buyer can have a little more say so. I have so many issues I have encountered with this home buying process it's not even funny. I was so close to backing out at the last minute. I chose brick color for my home unfortunately they weren't able to get them so I get a text with a picture of some red bricks they told me they were using nothing close to the color I originally picked out. What a bummer that was. I didn't get no option on another choice it was take it or nothing until I put up a fuss about it. Those bricks they picked out looked to be obsolete why would I wanna drive up to a home with those color bricks like really. Then I paid for an upgrade to stainless appliances to find out the put stainless steel silver microwave and dishwasher but the range was black stainless steel which didn't sit right with me. I asked the building manager about it she informed me that the model number on ny contract , the range & the website was all the same after doing my own research it was not correct then wen it was brought to her attention I was informed by her that it wasn't available for them to purchase. I asked her if they wouldn't have found me the correct range to match the dishwasher and microwave was they able to change it out to where all three appliances match I was informed no. I had to keep that. The fact that they just put it in was unacceptable again another option was taken away you get that are nothing. Then I did a walk thru about 2wks b4 closing and some issuse was pointed out that needed to be fixed. Then another walk a week b4 closing the list was even longer than b4. As the building manager if you have people/ contractors working for you and what they do reflects you the right thing to do is making sure you're staying on them to make sure things are getting done and done correctly and professionally. These people just had everything a mess paint left on things it was a lot of little stuff they could've done better. Then everything that was not corrected it was blamed on the Pandemic like what do the Pandemic had to do with getting the place cleaned up ready to move in. I could go on and on about this whole stressful experience but I'm just gonna stop here cause as I sit and type this just getting me mad and upset about all I went thru with this process. Just know I was not happy with it at all it was a total nightmare and it has left me with a whole lot of bad vibes from all I had to endure. ... Más

Pulte has total disconnected from different departments, bad sales team(one I got), amazing construction manager, worst sub contractors, bad quality, failed. My house was closed almost 3 ago, with a condition of getting some stuff done after the closing, its close to 3 months my house is still filled with blue-green tapes for paint and drywall issues, my bathroom is still not completed, I have air drifts from all around the house, my 50% of cabinets are not functional, leaking faucets, lights don't work in the guest bedrooms, etc etc, etc. My recommendation to another buyer is to make sure you record the discussion with the seller agent, DO NOT CLOSE The house if its done, if you be nice, they will take advantage, you will be tired of chasing them. ... Más

The attention to detail and workmanship left a lot to be desired for the price. I also have to constantly hound our field manager to get things fixed. And almost 2 months later I still have items from the pre-closing walkthrough that weren’t completed. They flooded the house while testing the water a few days before closing. If I could do it over again I probably wouldn’t buy with Pulte.