Reseñas de Pulte Homes

I am not pleased with the way Pulte is handling my concerns. For starters I'm going to start with my sod and sprinkler situation that I paid $6,000 for. My sod and sprinkler system could not be installed because my soil had not been final graded. So I reached out to the field manager of Pulte for my community to find out when would my final grade be done so my sod could be laid down. so in the midst of waiting for my final grade to be done it was brought to my attention that my sump pump was not completely installed they had the pipe coming out of the side of my house but not running into the ground to the sewer. ( How did this pass city inspection) that was taken care of but my sod situation has not yet been taken care of as of yet and it's been over a month since I closed on my home. My next issued was my air conditioner went out my 2nd week in my home and I had to call out the heating and cooling company who installed the system and I found out that one there was a line that was not tighten and all the Freon leaked out. My 3rd issue is a classic I had a new refrigerator delivered and my GFI socket kept tripping which caused my fridge to shut off. so I would have to reset the GFI switch to turn my fridge back on which would trip again several times a day. I emailed the field manager who told me to call the electrical company and that their number would be on the inside of the kitchen cabinet which it wasn't so I had to contact my salesperson for the number. I called the electrical company and left a message and I'm still waiting on a call back. So I called the warranty department to make a claim about the GFI situation and the 1st thing I was asked is what kind of fridge do I have ? I told her that I have a Samsung Fridge and she stated that Samsung fridges Ice makers make the GFI switch trip and there is nothing that was warranty would cover to repair and I would have to contact an electrician myself for the problem (wow ) I just purchased a home for over $350,000 and I have repair a electrical problem concerning my fridge. So I called a electrician out who informed me that my fridge need to be put on its own electric line and Pulte should have had this done at the time of the build like everything else in the circuit breaker box like the range Ac and ect. It took this guy less than 10 minutes to fix my GFI problem that Pulte would not take care of so sad. So now I've reached out to the sod company who stated they do not know when they can come out and lay my sod which is so unacceptable considering $6,000 was paid out for the job..... ... Más

Matter was immediately brought to attention of warranty staff still awaiting solution to intolerable situation.

We are disappointed with the quality of some of the work done on our home. One thing was said before we closed, but when we had issues to address with the quality of work, we were told that’s not covered under your warranty. I would think Pulte wouldn’t want to continue hiring contractors that didn’t do their best work or at least Pulte would correct the problem. I was told I could hire someone to fix it. I made a large investment and expected better work and customer service from a builder. In addition, Pulte Mortgage was a complete nightmare for our buying experience. Poor communication and multiple errors in processing our loan. We had to resubmit documents multiple times and even had to resubmit documents the night before closing. ... Más

Toured a home under construction in Dec 2019, had about two months of work left, signed contract. Failed inspections delayed, then rain weather delayed by a month, then pandemic delayed. Repeatedly asked for a detailed schedule of work, never received. All of these on their own is understandable, but getting to explanations behind delays didn't come until I pressed hard on leadership in May. Meanwhile, imagine being told the closing date was tentatively set for Feb, then delayed to early Apr, then delayed to late Apr, then to May, then to June, then back to May but only b/c you expressed frustration. Third house building process have been through, by far the least pleasant. ... Más

Any time I call for resolution of a problem or issue with Pulte, I can count on a very delayed response. Customer service is a thing of the past, and Pulte is a prime example of that lack of caring.

Clearly Pulte have poor communication within their organisation, which in my case of purchasing two properties, resulted in threats from Pulte about a potential closing delay due to issues created by Pulte and COVID-19. No respect for time zones, no customer focus, no apology from Pulte corporate. Overall a very stressful and dissatisfying process from when business sealed through to closing.

Virus or not, I paid for a completed house. Pulte cares nothing for the customer after the check is signed

The only place that felt they were helpful was in Title!

Very poor experience from soup to nuts

I was lied to throughout the whole process by both Pulte and my Agent. I was told i could build a pool in the backyard and then found out once construction started there was a huge 15 ft drainage easement in my backyard that i cant build anything on. No one tried to help, Pulte essentially said too bad so sad. They tried to offer a different lot but none of them would work for our model home we wanted. Also after we closed we had plumbing issues and they ignored us. They sent out the plumber with only a plunger and he plunged our toilets for 15 mins. Nothing happened and he left saying he fixed the issue. The same toilet buid up happened again, i begged them to send the plumber once more this time with a camera. They sent the plumber with only a snake, couldnt find anything they said. And then finally it happened a third time, but this time the toilet downstairs exploded everywhere and soaked my floors, baseboards and carpet in sewer water. We are currently without flooring in our home due to the stupidity of Pulte. We would never ever buy from Pulte again and are thinking about legal action. ... Más

Govany is the worst super you could get. unresponsive, no accountability and constantly blaming others for his short comings. We have to replace the our entire floor, garage floor, repair cabinets, countertops, windows, carpet, and shower glass still 2 moths after closing. all items we brought up well in advance of closing and initial walkthrough. Dont walk . . . RUN! away from pulte. Others in our community are having the same issues.

Brand new home looks good outside, after move in we identified lot of issues in first month itself, very bad materials in all places, mainly the tiles are broken the Pulte representative came but he told it will not cover the broken was by your mistake. So many issues but pulte team is not responding properly.

Very expensive starting from lot until utilities. Quality and workmanship is not up to the mark for the price paid for the home. Very limited walk through and that not adequate time provided. Floors on level is not even. Paid for many customization but most of them are below satisfactory level.

When I mentioned the issues to the field manager Cameron before closing, nothing was fixed, and it was clear that there was no effort to help

My experience is very bad I regret choosing Pulte

I’ve dealt with many builders over the years of real estate investing. I have never had a builder sign on and submit legal documents signed and dated prior to the work actually being completed. On top of it, he was a straight jerk. You should fire Chad immediately before he costs you millions of dollars in legal fees.

Would not buy another Pulte Home.

If you are looking for House to live for long term do not buy home. Very starter home quality and never expect any after closing support. Appliances have few issues and warranty is just myth.very unethical sales and support methods. All over not recommended to pursue

Sales experience was poor, communication awful from the sales guy. Almost 2 months after closing we still have issues remaining that were present before or at closing. Having to fight to try and get things fixed. Quality of workmanship and materials used is terrible. Customer care not the best. Builders used our electric after we'd moved in, and Pulte are refusing to pay us for that. Would NOT recommend buying from Pulte at all, and certainly not at Hartford Terrace.

Multiple Delays, multiple craftsmanship issues, shady practices, rude people top down, design and mortgage divisions were incompetent liars that never answer phone or email.

1. The walls are thin - no privacy . 2. Built in trash tray tilts. 3. Gap between kitchen cabinets. 4. Marsh beside house after every drizzle or rain. Entry into the backyard from outside is not possible/accessible. 5. Debris sticks to kitchen sink - will not flow toward the drain. 6. Garage door is extremely loud. 7. Six Lights/lightbulbs designed for longevity have gone out within 30 days. 8. Secondary master shower door drips when open 9. Garage niche looks like an error in design. 10. Utility closet has no shelves nor hanging rod. What am I supposed to do? Stack to the ceiling? 11. Guidance with setting up doorbell and front door lock would have been helpful. 12. Door to secondary master bath opens awardly. 13. For the price, a light in both pantries would have been helpful. 14. Why were towel bars placed above the toilets? 15. For the price, no ceiling fans? This is Texas! 16. When one exits a vehicle in the driveway, he/she steps right onto grass. 17. Drafty windows. 18. During rainfall, I have TWO waterfalls at my entryway. ... Más

I closed on my new home on October 28, and I have yet to enjoy it. For a new construction, the number and severity of issues is absolutely unbelievable. The water heater has failed twice since closing. Because of this, my family and I have had to pay out of pocket to stay in a hotel for nearly two weeks, while waiting for repairs. I am now scheduled for a technician to come out on Friday, which will make it a full two weeks without hot water. No new homeowner—especially in a brand-new home—should ever experience this. Getting help has been extremely difficult. I had to chase the warranty department for responses and ultimately involve PWSC mediation just to receive assistance and proper communication with Pulte. During renovations, we discovered a bottle containing urine sealed behind the drywall, something I never imagined finding in a new home. We also found moldy, rotten lumber under the stairs. These issues were not visible during walkthroughs and were only discovered because we were able to get behind the drywall and see the actual workmanship. This has completely destroyed any sense of trust. If this is what was found where we could see, it raises serious concerns about what else may be hidden behind the walls. I am deeply concerned about my family’s health and safety, including the risk of breathing in mold and mildew circulating through the home. There are also electrical issues—every time I vacuum, the lights flicker, which strongly suggests faulty wiring and substandard construction. Overall, this home feels rushed and poorly built, with little regard for quality or safety. I was informed this was the construction manager’s last home before leaving for another company, and unfortunately, it shows. Based on my experience, I would strongly advise others not to purchase a home with Pulte. A new construction should provide peace of mind—not hotel bills, health concerns, and constant battles just to get basic living conditions restored. ... Más

Failed promise, lies, disappointments - This is what our experience and Pulte ruined our happiness and Thanksgiving. We were lied outright and if Pulte representative doesn't stand to what he said and outright changes his words then how does it build trust, never ever had this kind of bad experience with any other builder we worked with in the past. Never ever buying another Pulte built home and will ensure to share my experience and feedback to every person I know and meet and in every platform possible.

Lots of promises up front before closing that issues would be resolved. Painters came three times since closing yet quality of work and products are extremely subpar. We have not complained again because we feel it will be more of the same. Expectations have not been met and there seems to be little interest in engaging us to check in. Every door in our home has issues and all door handles are poor quality. We have given up and most community members (according to what we hear in the chat group) are unhappy. We will not buy from Pulte ever again!

Our primary concern is the poor build quality and finishing of our new home. Many issues we reported before closing were only temporarily fixed, and several patches have already come apart, with no response from the construction manager on the items they agreed to address after closing. In addition, we were disappointed by the misinformation from the sales manage - such as being told no price adjustments were given to buyers after a base price reduction, while we later learned that other residents did receive blinds or small adjustments. Overall, the way both the construction and sales teams handled our concerns during the closing process left us dissatisfied. ... Más