Reseñas de Pulte Homes

Love the new community, people, etc. However, small situations, which should be easily addressed often take months instead of hours to be resolved.

We built a Pulte home in 2007 and then just completed another recently(March, 2023) and the quality of work, project management, communication and value have dropped significantly. Pulte has put more focus on profits than the customer experience which is why we would not recommend buying a Pulte home in today's environment.

We absolutely love our home but it feels like a façade. The things we marked during the final blue tape inspection were not completed when we moved in. The blue tape was just removed with no repairs. When we had some of the things repaired, the guys repairing them said it was incomplete. The custom shower was installed incorrectly with the water flowing away from the drain, and after a few months it has yet to be repaired. We have multiple work orders in and have documented everything, nonetheless no one seems to ever come repair the major issues. The Garage door is having issues and the chain is loose causing it to snap and bangs loudly, at this point it’s a safety hazard and we have still had nobody come out to fix it. We were told it was a high priority issue because of safety but still no word on the repair. The whole back door jam needs to be replaced and reset. None of the tile grout was sealed on both downstairs floors and bathrooms including the showers. Again, it’s a beautiful home but so much to be repaired it’s exhausting and there is a warranty but it’s taking longer than it should. ... Más

Although, was not 100% completed by our close date. We trusted Pulte's Contruction Manager to complete our Punch List within a reasonable period shortly after our close. We are now over 30 days since our close and unfortunately, many of our punch list items remain incomplete or poorly done. Because we are now 30 days past our close date, Pulte's Construction Manager now refuses to respond to our texts and emails regarding the open issues. I suggest the buyers beware and do not close until your home is complete and satisfactory.

Once home is signed for Pultie s very slow to respond to home issues let along give direction on how to get things fixed. Been here 7 weeks and still no back yard. Pultie won’t come and fix things, like painting, leftover blue tape for 10 months! No one wants to take responsibility for home issues, granted they are little but paying what we did for a home we shouldn’t be treated this way.

For what we paid…we are shocked at how many problems we have. A punch list is expected, but you’re only as good as your subs. And they are terrible. House was filthy upon moving in…walls/pillars visibly not straight…many windows had scrape marks on the trims…paint all over our wood floors which also had quite a few dings (and this was a very expensive upgrade)…pocket doors scraping the jambs (both of which have visible damage)…many broken roof tiles, etc. The list is too long, and many of these things should have been caught by our super (who we like very much) if he had only spent a few minutes to look. We were told that the cleaning crew (after we complained how dirty it was) they use is terrible by our super. He has told his bosses this, but they continue to use them. And that says a lot… The house is beautiful, and we love the neighborhood…but very disappointed in the quality. ... Más

They will rush you into your decisions and promise lots of things but damaged doors, holes in walls and ceilings, broken fixtures, fading paint, the list goes on. Paying half million for a house you expect a level of quality that just isn't there. 2022 must have been a bad year for laborers.

The expectations of certain finishes were not met.

We moved into a Catalina. We are still waiting for punch repairs. Finish work is not great. Cabinets are already slitting. Too many items still being found to list. Wall finishes are thin and scrape off with cleaning. Main issues: paint, tile, cabinets, pavers, garage flash installed backward, defective hot water heater. Etc.

Our construction manager, Evan, was really good and went above and beyond. In comparison to our other new builds - everything else regarding the Pulte experience has been average to below average. There is not much of a follow up after you get the keys. The sales agent completely disappears (at least ours did). And lastly, make sure to get all issues with the home resolved before moving in because it can possibly take months to get things fixed under the warranty.

Easily identifiable workmanship issues all around. Low quality materials are used everywhere.

Never close on your new home until everything is completed. That includes your outside work. Sidewalks, driveways, landscaping and lawn. I was told before I closed on my new home in February that when the weather breaks they would do my sidewalk, driveway, landscaping and lawn would be completed. That is a lie! There are new houses built right now and they are getting their sidewalks and driveway done now. Here we sit with no sidewalks or driveways (just dirt and rocks). They told me and my other neighbors that are in the same boat that our outside work would not be completed for 2 MONThS! That is totally unfair and wrong. They said we would not get our sod till probably June! That is Not how you should run a business. There are a lot of people in this community that are very angry and upset. Please respond to me about this situation. Everyone told me you probably will not respond. Prove them wrong. Thanks! ... Más

THE CONCRETE IS CRACKING IN THE GARAGE AND BACK PORCH ??????

If you are closing on a Pulte Home, try to ensure all major items are fixed prior to signing. Reported items afterward do not get addressed and you are ignored. It's just rude and disrespectful, this is a very common conversation with other homeowners in the neighborhood. They may have a 30% profit margin for their shareholders, but it comes at the expense of their customers.

Pulte needs to step up their game for quality control on the use of their sub-contractors. It seemed at the tail end of the build they incurred all kinds of inferior quality workmanship and follow-up. Very disappointed. They did their best to fix the issues, but it was a head ache getting there.

The buying process was fast and despite hurdles I received good communication. Since moving in I haven't received follow up with the warranty department at all. Even if there is a delay in processing warranty claims having someone respond would be great.

We cannot lock our sliding glass patio door, we do not have access to our addict door, we cannot program our smart door lock. It's frustrating these thing takes so long.

The folks at the Mortgage application and Title company, both which are with Pulte Company names are functional robots. They are friendly and got the job done but beyond that...you should have the privilege of seeing for yourselves.

We had multiple issues with the final details of our home. The final paint was subpar, sloppy finishing with gaps on baseboards and stairs. We also had a roof leak in our bathroom the first week we moved in. With the price we paid, the finishing details should have been better. We delayed closing twice to have major issues addressed like bowing walls and mal-stained landings.

Quality of materials used is concerning. There are mold in basement which is not covered with in warranty. Radon level is high which is also not covered in warranty.. Any cosmetic damage that you see post closing is also not covered under warranty.. So basically you are taking the same risk when you buy from any ordinary builder except you pay premium price here..

Not happy at all with the person that did our walk thru both times. He’s no longer on the job site and that’s great news. There are a ton of things he was supposed to address and didn’t. It feels so horrible to spend so much on a house and to see so many imperfections. I don’t understand how my house from 2005 doesn’t have close to the defects this home by Pulte has in 2023. It doesn’t make sense.

First of all, thank you so much for Salesperson Josh, he is really helpful and make you understand end to end process. Because of him I want to give 5 stars but after I move in couple of issues noticed. Especially electricity, it continuously trips power, and I was stayed 10 days without electricity in Master bedroom. Still issue exist but no one cares after reported issue.

My name is Kushal. Response for issues is terrible. My cabinets are coming off by itself. Sent email and called them no response. Cabinets are not included in warranty. People who worked on my cabinets did a very bad job, there are lot off issues with my cabinets.

Don’t use Pulte mortgage company.

My home construction manager quit in the home stretch. The manager that picked up our home did a great job; however, things agreed to with previous manager that was IMPORTANT to us became null and void.