Reseñas de Pulte Homes

I have way too many issues to list here, so I'll just talk about a couple of them!!!!! I understand there's a labor shortage not just in New Mexico but all over the country. However, there was way too many times where our house sat for weeks at a time with nothing being done, I simply couldn't understand that. During the build process I came to our house "everyday", and they used a large amount of warped and damaged wood in this house. When I pointed this out, I was given all kinds of excuses. If someone from Pulte wants to contact me, I have much, much more to say.

Not a fan. Many corners cut. Not responsive, promises made and no follow up.

Extremely disappointed with Pulte customer service. They are non responsive and can not provide updates or ETAs. Many items were not completed at move in and little has been resolved after 3 weeks

Poor all around. poor quality. poor experience with repairs. never again

Home was supposed to be completed in March but lasted 7more months. The worst part is that homes that were recently signed took precedence because they paid more money. Unfortunately, for 6months, l was the supervisor since Pulte would not provide me with update and hardly worked on it. Even in some ocassion, l had to contact them about shaddy work and issues on the ongoing building. For instance, l came in on my weekly checks and found one room completely filled with water and had to let them know (this is just one of many). Building was mostly low quality and had several things not done properly including multiple curved wall among several items. I even tracked the progress of most homes on my street and took weekly pictures and have database which showed that i was literally put on a hold while priority was given to others. For instance there was one home that the original person who signed was frustrated and left and Pulte turned around and sold it for hefty extra money and so such a house became a priority. Remember when one time l was told that there was no materials to continue my home until l showed them a glimpse of the database showing the possibility of being descriminated. Within a day of saying there was no raw material and they do not know when they can restart my building - all of a sudden they found raw materials and immediately continued working on the building. Really a shame and am contemplating seeking legal advice ... Más

do not close on your loan until everything is complete finished to your satisfaction

Do not let Pulte homes tell you that they have the right to dictate what lender you use in order to purchase a home from them! We paid we offered $86k over the minimum purchase price that they would accept with $500k cash prepayment and they told us that unless we agreed to use Pulte mortgage, they would rescind the acceptance of our offer and sell the house to another buyer. After closing, we met our new neighbors (who had been our competition) only to find out that we had offered far more than they had and that Pulte was so greedy that they also wanted to force us into a loan with terrible terms with their sibling company. As bad as our experience was with the purchase process, the silver lining was that we were getting a brand new home. When we closed we found out that despite Pulte Homes bragging about their high standards and their belief that they are superior to other builders…what Pulte really believes in, the standard that they really hold themselves and their subcontractors to is the “industry standard”. At the end of the day, we have been sorely disappointed with our purchase! Pulte builds beautiful model homes, but the homes they build when they’re not trying to sell you are like the burgers you actually get versus the ones in the commercials. My wife and I recommended that if you’re looking for a new home, look at Lennar Homes (#2) or DR Horton (#1 home builder in the US). I can’t say that they’re not just as bad, but I can tell you that Pulte Homes are not only liars, but they cut corners. Don’t make the same mistake that we did! ... Más

Not Happy with the outcome

Poor craftsmanship and many task incomplete after closing!!!

Our home buying experience was a train wreck, especially as we got closer to closing. It seemed to be first time any member of the Pulte team had gone through this process. Our sales agent was nowhere to be found, the field manager could not be reached, and the closing team was unaware that the home was incomplete on our scheduled closing day. On closing day, they were still cutting tiles to lay inside. We had a list of issues that were brought to the field managers attention over a month before closing that went unaddressed. Still to this day, a month after closing, more than half the issues remain unresolved. It has been such a disappointment that we still don’t feel “home” in our home. We can’t put anything on the walls, because we’re still waiting for drywall and paint touch ups. On our first load of laundry, the washing machine flooded, because someone cut corners on the installation. We’re unable to install a light fixture in our dining room, because the electric box was installed at an angle. Every time we take one step forward, it’s as if we’ve also taken three steps back, because we uncover something else that Pulte failed at or didn’t follow through with. ... Más

My experience with Pulte has been extremely poor. It started with delays due to the pandemic which I understand but then there was a sudden rush to close by 9/30 on the last day of the quarter. The house was not ready at the time of the quality walkthrough but the field manager rushed the fixes by himself so that closing could go through. I was told that a lot of the issues will be sorted within the first 30 days but that 30 day walk just ended up being a lesson in Pulte warranty coverage and I got a very good sense of Pulte’s approach to customer experience. They lack accountability and the attention to detail is poor. According to Pulte if they gave you a roof, walls, windows and doors their work is done. I submitted a survey directly with Pulte sharing my experience but literally no one was interested to follow up other than the field manager for whom the survey had performance related impact. ... Más

Inappropriate content because it's the truth this overall experience with our new Pulte house being built sucked if that's inappropriate content and take it as you will like I said you got your money that's why we won't expect a email in responseWhy don't you blame it on Covid like everybody else that's what everybody seems like they're doing with the crap that happened with this pulte house

Don't take their word for promises, they don't follow through!!!!

Community- Friendly neighbors, Amenities- did not get a chance to check so far. Commute- Poor. Add extra 10-15 minutes each way during rush hour to navigate to community from HWY 380. It is worse on weekends. Timely completion- VERY POOR. Took 11 months to complete( Not 100% complete) to close. Promised to complete in six months by sales people when signing. Sales Experience: Do your home work before picking the options, the day you sign you have to select Structural options. Stick to your budget, don't get carried away by looking at the model homes. There is a reason why they look so good. they are done by professionals. We dont live like that everyday. So be practical and get only what you need. Options are not cheap, but avoids the hassle of doing it your self later. Design options- Very limited and very expensive. But high quality materials. try to get the design options at least a month before your Design center appointment and compare prices for the options, you might save a lot getting it done outside. I bet all builders are similar. Google for the options and price list. Construction- VERY POOR QUALITY. you can see the quality when you visit the site during the construction stage. Save your self a heart attack and stay away until the home is ready if you decide to buy here any way. The site was never cleaned,You can tell if the Builder is good by looking at a construction site, if it is not kept clean it eventually gonna reflect in how good your home is. In my case the communication from the construction side was vey little. I had to call, leave message, text to know if i can come see the house and meet the field supervisors. I was not even notified that the construction is beginning eventually after almost 6 months of signing the contract, yes you read it right 6 months. Dont believe what is advertised on the site about how they keep you updated about the progress in Owners entry, in my case they had two updates, Began construction and completed construction. Build Quality: I would rate it very poor in my case. Driveway and walkways chipped everywhere before closing. Landscaping- very poor quality work, water logging everywhere( eventually it is going to effect your foundation if drainage is not good).I paid more than $500 to get a reputed Inspector to get the house inspected right before closing and the report horrified me. Poor insulation, Poor grading, Electrical issues,Poor flooring, Poor Insulation.Damaged garage doors, Poor paint job. When it was escalated to the Supervisors they assured everything will be ready before closing. in my case they scheduled my final walk through to inspect the house 2 hours before closing and closing was 30+ miles from the site, so you do the math.During the final walk through there were several workers finishing things in the house. AND THE FINAL ICING ON THE CAKE, After we closed the house and returned to sales office to collect the keys to our new home, it is closed and when we contacted the construction supervisors where are our keys( they promised they will wait no matter how late it is to welcome us home) they said we left the keys on the kitchen island and the house is unlocked:(. Now that should explain how good my experience with this Builder is.They care about selling but not delivering. I dont know if it is the same with other home owners in this community. My Recommendation - Personally, I would never buy from this builder again. FYI- after one month of staying here none of the uncompleted jobs were addressed. i am still living with broken cabinets, scraped paint , no working power outlets in baths, half painted garage doors, unusable back yard with dead sod and water logged, mice digging through garage floors, the list goes on. ... Más

Pulte doesn't care about the quality of their product.

I had great expectations for Pulte when I signed the purchase agreement. The property is in an affluent neighborhood and I paid premium dollars for it. My experience leading up to signing the purchase agreement was great. Their mortgage team was also great. This wasn't my first new construction. My last was several years ago with a builder in a similar area. My overall experience back then was way better than my current experience with Pulte. The construction was poorly supervised and had problems ranging from poor interior finishings to structural problems. These issues were uncovered by my independent inspector. I understand home buyers typically close with a few minor weather items, I closed with more than a few of them trusting Pulte to address them swiftly. The customer experience of getting them to fix these issues couldn't be worst. They wouldn't pick up or return my calls after the initial reporting. I felt like I didn't get the value for my money. ... Más

Slow to respond to issues even if they are classified as emergent.

Hi, I bought a model house and the day of the walk in the refrigerator was broken and asked for a replacement. Since I am in the final phase of loan process they said I have to take care of it. I did took care of it calling whirl pool customer service and they said they would send me a replacement model with a better model since they don't have this model. I was asked to provide receipt for this one. I requested builder to provide the same and they refused to provide it since it charged more than what the original price was (3800$) the original price was $2400. I had to pay extra money from my pocket to go for the new one. I was given the house the most dirty way. I asked for deep clean since this isa model house and plenty of foot traffic. They denied it and said since it is model house we have to take dust along with the house. I have never imagined Pulte would be so rude and harsh for the customers. Currently there is a demand for homes and they wanted to capitalize on it irrespective of the customer satisfaction. There is no clear understanding of who should take care of things that are not perfect in the house after buying. I am writing this with so much regret of buying a house from Pulte. If I had a chance to go back and change my decision, I would definitely do it. ... Más

Terrible experience, total nightmare, many many issues..

Our entire process was a nightmare; from start to finish, we had issue after issue: ranging from sales team Inconsistencies to having to change field managers due to poor communication and errors resulting in multiple delays, to new field manager lying about things being completed and when we stopped by to check those items were not completed; preclosing we had our “celebratory walkthrough and the house was a disaster- every piece of wood mangled and chipped, doors peeling and moldy, drywall gauges, paint incomplete, unfinished patch work in ceilings, malfunctioning lights, chipped and peeling handrails with sharp edges. We were told to return in 5 days in closing day to review concerns. On closing day, the paint had been fixed and 2 doors replaced but not painted. The rest remained incomplete and as such we did not sign off on those items. We were informed the crew was enroute as we spoke to fix the remaining concerns. Agree closing, we returned to find none of the issues had been fixed (except the light finally), to which we were told they would be our first thing the next day. Within the next 24 hours we found issue after issue. Things like unfinished stairs the crew carpeted over and tried to hide it when pointed out, carpet tacks incorrectly installed with tacks sticking up in every threshold resulting in multiple injuries to our 5y/o son, ceiling fan outlet they “forgot” to brace the weight of a ceiling fan despite the “standard” of every light being ready and as such nearly falling through the ceiling into my spouses head. No apologies issues until I contacted corporate. It’s been almost a full month since we’ve been in this house and it’s been nonstop issues. We have had 4 people out to fix the stairs (the ones they tried to cover with carpet to hide) and each time a vendor comes unprepared, forcing us to be available from their hours of either 8-12 or 12-4 ( and you must be available or they’ll leave and be rescheduled for 2 more weeks down the road) and sometimes they come early and sometimes they come late and sometimes they stay well beyond their time frame. Again resulting in a full day spent waiting for them to fix an issue that they never fix. Our stairs are still not finished. 4 visits, 30 days, dozens of hours later. All in all, absolute nightmare and would never recommend to anyone. ... Más

There were continued delays and at closing the house was not complete. As Pulte was trying to meet quarter end they said they would address the open items after close, but after close completely silent. This is the third house that I’ve built and by far the worst.

A lot of complaints on minor issues. Water damage and intrusion starting the first night we spent at the house. Sewer flooding the third day we spent at the house. Clogged main pipe that communicates the house to the outside. Downstairs floor inundated with sewer water. 3 days of Servpro, and Servpro machines in the house. Drywall demolition in almost 80% of the downstairs part of the house. Tile floor very unleveled also a considerable part to be demolished and replaced. Slow response, long wait for materials. Really a bad experience with Pulte Homes. Low quality product, house.

This was a very disappointed experience and unfortunately with all my 5 sales/purchase with Pulte. Quality, attention to details, customer service & delivery. All my clients were frustrated & there was NO help from any of the management. Including a very rude response from one of them. I can’t tell how dissatisfied I was as a customer and professional. I would not recommend Pulte.

I would want them to stop by my house and see the “finished” house and not the model before they decide to work with Pulte. I would also want them to know the quality is really bad and the experience is just mind blowing.

Communication has not done properly