Reseñas de Pulte Homes

The Customer Service is terrible. They tell you what you want to hear then nothing gets fixed. I am very disappointed and let down by Pulte.

Sales agent during sale was less than enthusiastic when showing the house. Not too much of an issue though because we loved the location, and the house looked great at first. There were some problems during closing because of lack of communication between the sales agent and the closing office and we didn't actually get the keys to the house until the day after closing. After moving in, this is where things get difficult. We've noticed some structural and build quality issues including for example a leaking ceiling, doors that won't close properly, missing fixtures, and loose shelving that creates an unsafe environment to live in specially with younger kids. Submitting a warranty request was easy enough through the online portal. Getting someone to speak with and come take a look at the issue is a huge problem though. It's been over a month and no one has come to look at some of the issues yet. Warranty manager claims the issues are responsibilities of the field construction manager and refuses to handle this as a warranty repair. Field construction manager on the other hand has been unresponsive for more than a month. So now it's been more than a month and I still have sections of the house that are unusable because of the safety risks, and it's preventing us from finalizing our move and organization of our property. I am now looking into filing official complaints and taking legal action. Warranty contract says issues will be examined within 30 days, so I guess they're already in breach of that contract. If they continue to claim that these are construction and not warranty issues, as per the purchase contract, any construction concerns will need to be completed within 3 months, so I guess I'll let them know they have less than 2 months left. In any case a BBB complaint is coming their way at the very least. Besides the warranty process horrors, there's also a lot of build quality issues that looked ok at first, but are problematic after further inspection. These are specially evident in areas that are not easily noticed. For example out of all the windows on the house, only 3 have level window frames. So I'm mounting window blinds and they're all crooked. There's also hidden things like the gang box cutouts for lights and outlets being cut crooked making it impossible to cleanly install smart lights/outlets or replacing the face plates. Also the strike plates for the door locks were poorly installed and provides no security from intruders at all. Then things like unleveled floors where I had to adjust the fridge and washer/dryer to the extremes just to get the appliances level, and I still have horrible vibrations coming from the washer because of the unleveled floor. ... Más

Quality of the materials is very very low class!!

My grading of side yard was not done properly and the construction manager has been delaying it since then.It has been many months and nobody is looking into it.I had a very bad experience and I wanted to escalate it.This is not what you expect after paying so much.

appliances installed are of poor quality and the service is very poor

Pulte has become more about their profits than delivering a quality home. They cut corners everywhere. After spending near a million, we have to spend money to fix the problems that Pulte is not correcting. There is zero pride of craftsmanship, poor responsiveness. We were Told when pointed out deficiencies, problems, and mistakes.... that "well these are production homes and this is what you get". The subs say Pulte refuses to pay to have it done right. Cheap materials, cheap labor, would not recommend Pulte to anyone.

Seems like you need to upgrade everything or you get cheap materials. All can lights in house flicker. Electrician saud it is the lowest quality bulbs. Nothing they can do. Just one example. They red tape stuff during walk thru but, seems later just remove tape and say it got fixed.

Not worthy for the cost of the home

Never again

Jon the builder told us if we have any issues to call him directly. Everytime we get a survey we miraculously hear from him. We had a variety of issues the first 3 days and not only did he not return our phone calls but he referred us to the customer service line and they told us he needs to fix the plumbing and contact him. My wife is 7 months pregnant and imagine our surprise when we couldn't shower or use the bathroom because the plumbing wasn't working and there wasn't any hot water. He had explicitly told us to contact him directly and we were ignored. We had previously purchased a brand new KB home and never had any of these issues for the 3 years we lived there. Makes us think not only was this house not built correctly, but it also wasn't inspected properly. We keep hearing the covid-19 excuse but what does that have to do with a properly built home. I would never ever recommend Pulte to anyone. ... Más

The sales team is very good and helpful. However, I am not satisfied with the workmanship and materials used. The service team seems to be on top of the issues and fix them pretty fast.

Sentí que la casa se apresuró a tener muchas grietas y los paneles laterales se ven apresurados. La pintura en el exterior de la casa todavía no está terminada como me dijeron.

Decidí elegir una construcción desde cero eligiendo mis propias opciones. Todo estuvo bien durante el proceso de diseño. No hay muchas opciones o IMO personalizable. El proceso de construcción fue un trabajo de tiempo completo que no esperaba. Estuve allí de 3 a 4 veces a la semana y pasé de 30 a 45 minutos en cada visita para garantizar que la parte estructural se construyera correctamente. Señaló muchos problemas y recibió un montón de rechazos por parte del gerente de campo. En un momento, tuve que contactar al jefe del gerente de campo para resolverlo. Harán cambios en el plano de la planta sin informarle y también tomarán atajos a lo largo de la construcción. Afortunadamente para mí, se estaban construyendo otras dos casas con el mismo plano de planta al mismo tiempo que podía comparar y señalar al gerente de campo. El tiempo de la construcción completa fue puntual. La calidad de la construcción es un 6 de 10. Lo calificaría con un 4 de 10 si no hubiera sido persistente en que solucionen problemas como goteos de pintura, mala alineación de interruptores y luces enlatadas, entradas irregulares, lechada descuidada, y manchas descuidadas de los pasamanos que sangraron sobre la pintura. Tuve que retrasar la fecha de cierre porque estaban apurados para terminar los retoques, pero aún estaban descuidados. En general, estoy satisfecho con la casa, ya que se completó "lo mejor que pudieron". Price estaba bien considerando que es una construcción nueva. ... Más

Ojalá ese constructor fuera más responsable.

Debería estar "enamorado" de mi nueva casa Pulte, ¡pero no lo estoy! Empezaré con mi vendedor Dave. Se trataba de conseguir que firmáramos el contrato, sin importar lo que hiciera falta. Nuestro contrato dependía de 2 cosas: 1) 4 'aumento en el dormitorio principal y la venta de nuestra antigua casa. Aunque le mencionamos esto a Dave varias veces, si no 100 veces, él no agregó la venta de nuestra casa al contrato. Esto se convirtió en un problema cuando Pulte configuró el cierre. Mientras mi esposo y yo lo resolvimos, ¡Pulte Mortgage fue simplemente horrible! Pasando a la protuberancia de 4 ', en lugar de la protuberancia de 4', Pulte / Dave ofreció una ventana salediza de 2 '. La decisión sobre el tipo tomó aproximadamente 30 días y Pulte / Dave intentaron culpar a la ciudad y al plan de la trama, diciendo que el lote no era lo suficientemente grande como para permitir el ventanal. Ascendí tanto a la ciudad como a la alta gerencia de Dave. Finalmente, Pulte accedió a permitir la ventana salediza, ¡pero no sin que yo la pagara por adelantado! Dave me dijo después, que tal vez había ganado esa batalla, pero no ganaría la siguiente. La otra opción que queríamos era una extensión de 4 'en el garaje. ¡Dave nos dijo que no podíamos tenerlo! Imagínese mi sorpresa (DESPUÉS) de mudarme, que había / hay suficiente espacio libre para haber agregado la extensión en el garaje. Le daré crédito a Dave por ser siempre profesional (excepto ese comentario sobre la batalla). Siempre afirmó preguntar "corporativo", ¡pero la respuesta siempre fue no! Creo que Pulte envía a los empleados a la clase de Dale Carnegie “Cómo decir no y permanecer quieto cuando los amigos influyen en las personas”. El otro problema con Dave fue que no nos dio el "Catálogo del Centro de Diseño" antes de nuestra cita. ¡Entramos sin saber lo que había disponible y estábamos abrumados! Consejos para nuevos compradores de Pulte: • ¡Quiere estar “enamorado” de su nueva casa! ¡No te conformes! ¡Y no se apresure! ¡Esta es una decisión de 30 años! • Espere el lote que realmente desea. ¡El vendedor le dirá que el precio subirá! Sí, el precio puede subir, ¡pero puede que no! ¡Usted no quiere "debería, debería, podría" en el lote! • ¡Pulte no pondrá a disposición todos los lotes! ¡Espere el lote que realmente desea! • Solicite el plano de la parcela para determinar qué opciones están disponibles (p. Ej., Terraza acristalada, extensión de garaje. • ¡Verifique el contrato de venta de la contingencia de su casa! • ¡Solicite el Catálogo del Centro de Diseño antes de su visita de diseño! Y no se apresure ! • Si las opciones son fácilmente reemplazables, opte por el grado de constructor (cabezales de ducha, facetas de agua). Si es un reemplazo costoso más adelante, actualice ahora, ¡pero no espere que las actualizaciones de "grado medio" sean las mejores! • Visite la construcción ¡Tenga cuidado con las pequeñas cosas: la ubicación de los termostatos en la pared, las luces en el armario, las luces centradas en el techo! Pulte es conocido por desperdiciar espacio, así que tenga en cuenta las oportunidades para convertir un rincón en un armario. • Repitiendo: "¡Quieres estar" enamorado "de tu nueva casa! ¡No te conformes! ¡Y no te apresures! ¡Esta es una decisión de 30 años! ¡Nadie la vivirá, excepto tú! ... Más

My experience with my builder here with Pulte was terrific. Matt was my contractor, I give him 5 stars on communication and quality workmanship. He walked me through the whole process of building my home and communicated all along the way. He is friendly and professional. I highly recommend Matt and his team! I felt very confident and cared for during the whole process and even after I moved in. The warranty team is great and all of my minor issues were attended to quickly and efficiently. Thank you Pulte for the great experience!

Pulte does make great homes, but the management / builder team does not care after you sign on the papers. Even on my key day, nobody was present from the builder side. It felt so racism.

Great quality homes worth every dollar. However, the buying process via Pulte Mortgage was very annoying and stressful, as they are asking too many little things that honestly other mortgage companies don’t ask. I’m sure there company has their reasons to go sober this stressful process but I believe it should be reviewed. I also got same feedback from many other people that went via Pulte Mortgage. Beside that, all the people working for Pulte are amazing and professional.

So to make a long story short. The process throughout the process was great with the superintendent. He was personable and great to work with. The issue came the day we were closing. The sales agent and his boss seemed like they cared but once it came down to it their true colors came out. They lied, deceived, manipulated, and no sense of urgency or remorse. I was really excited throughout the process and it was shattered after that day.

as above without your construction supervisor scott i would rate the experience as not a very good one. he was the most helpful person on your team. steve at the closing as also very helpful. if it was not for him our closing was the worset one i have ever had. you have 2 great people in them

I feel like many of the delays I was not kept honestly aware of. The project manager sent a funny joke that i did not need. I just wanted honesty as to the progress of the home. It was a fast move in sale so they said and it took from November to July to complete.

Pulse mortgage does not communicate that well very hard to get a hold of someone to talk to rate them very low

Went with Pulte due to their great reputation. Unfortunately, maybe due to current times our experience was far less than stellar.

Communication when things were taking longer then expected was horrible mark the salesman made me feel like it was my fault thinking it was going to be done when they projected

We have serious issues with the sales team. Particularly for timing of pretty much anything and the mortgage process. We were literally pushed towards using pulte mortgage where pulte wasnt even able to provide the amount that we needed to borrow.