Reseñas de Pulte Homes

The Brand New Build Home Buying Experience is not what used to be. Just not feeling the quality of the build, and customer service experience. Just want to rush you to get he keys and you are on your own kind of feeling. Our streets have so much construction going on and construction vehicles parked everywhere, it is dangerous to drive through the streets just to get home. If you really care about our options, I would love to sit down one on one with your top management to share my comments and options.

The moment we walked in Erik was great. Erik treated us like people and not a number. He was not pushy at at all and did not try to sell us anything. Erik merely answered our questions and gave us further information. Erik was there every step up of the despite him. Ring moved to another location. The overall experience was not as great as Erik was. The mortgage process was a nightmare and after the close of the home, Pulte made us feel as though we were in this alone.

Disappointing experience. We were promised a home in Aug but got our home in October. Sales rep we dealt with was bad at communication. We felt rushed and we did not get what was promised.

We purchased a model home. The selling agent was very friendly at first until problems were discovered. There was cracked tile in the bathroom that was hidden from us by placement of furniture in the bathroom. We were aware of drywall issue in dining room ceiling needing to be repaired. We were not told at that time that it had been caused by a leak in the ceiling. Once we expressed our concern of not being told these issues before we signed, the selling agent became very difficult to work with. The construction supervisor was a complete flake. Getting things fixed and getting proper communication about the process was near impossible without the intervention of our realtor. In the end, after hiring our own inspector and again the intervention of our realtor, most things were made right. The process of buying this home instead of being exciting was very frustrating and stressful. Pulte mortgage and the title office used by Pulte were very helpful and quick response to any questions. Agent at the mortgage and the title company both agreed it sounded like a terrible experience on the end of the selling agent and construction supervisor. The house is wonderful, but I would never recommend someone purchasing with Pulte because of how they treat their buyers. ... Más

Rating: 3 Star The home design and build quality met expectations, but our biggest frustration was with the Pulte Mortgage and Title team (2 stars) for poor communication, delays, and lack of experience. These issues caused unnecessary stress and overshadowed the positives. While the house itself is fine, the process was far from smooth. Based on our experience, we would not purchase another Pulte home or recommend them to others.

Very frustrating dealing with sales people. The rest of the process was fine.

Finished the house itself just fine but have prioritized finishing the sod for houses that don’t have anyone living in them before ours that has been done for over two months. Feels like they don’t care about you after you signed for the house even though they haven’t fulfilled the commitment.

Working with the Pulte agent Susan was great. She was responsive and attentive. Working with Pulte mortgage was an unimitigated disaster. They were terrible. I can't recommend working with them EVER. We are finding issues with the finish work as we make our house a home. Some of the issues we have uncovered in the 2 months since we moved in: Missing baseboard Misaligned cabinet doors Missing cabinet drawer hardware Missing faceplate screws on light switch covers Completely missing light/fan stubs Existing light stubs for pendant lighting not actually wired to receive power When I submit a service request, the response has always been very prompt which I appreciate and the issues have been remedied so far. I wouldn't have expected these oversights and issues to be present in something I was hoping was high quality. ... Más

The experience with Pulte has been problematic from well before we closed on our home. Communication during the completion of the build was poor and we rarely received status updates in a timely fashion. We were shocked at how unprepared the home was at the pre-closing orientation walkthrough with the construction manager. It would have taken hours to catalogue all of the obvious finish defects; some systems were inoperable; and it was obvious that no one had been actively supervising the the finish work during the last several seeks of construction. At the final closing walkthrough many of the corrections notes the previous week had not been addressed and our Realtor advised us not to close; however the sale of our existing home had already closed, we were renting temporary quarters, and the movers were scheduled to load the following week, so we completed the purchase. We're now almost four months is and are still waiting for many of the repairs to be completed. ... Más

The guy Jinathan Roman who was giving a final walk thru was extremely annoying. He was constantly talking and not allowing us to really inspect the home during the walk through. He must be doing it knowingly so that issues get overlooked. The loan process thru pulte mortgage was painful, very poor communication.

The sales process was simple and fast, however, the credit application process was very confusing and unfriendly. We spoke with at least 5 different people and the communication did not flow properly between the people involved. They seemed to work in different companies and not in the same department.

Although the interior of home build was discussed and reviewed, the exterior of the home was not even an afterthought. We were expecting to have a front porch but our model does not have one. This was quite a shock and there was no review of model exterior allowing us to believe the photos we were initially shown of ranch duplexes all had porches. Pulte very unresponsive to our disappointment, almost negligent. Contract allowed no room for discussion or alterations. The build was also delayed from what sales representative discussed. Lastly sales rep. said we could plant our yard with arborvitae as "it's your land you can do whatever you want". However, HOA has extreme restrictions on most plantings. Overall would not buy with Pulte again and could not cancel contract without losing $50,000 deposit. ... Más

coming from HI we must say the quality of the workmanship of the new build developer that we purchased from is so bad. Workers up here do not take pride in their work. We are paying good money for our home and yet things like crooked racks, cabinets not straight, slashed door seals, pin hole in ceiling is just a few things that was wrong in our home.

Home and surroundings good, workmanship and design good. Pulte mortgage however ruined our experience.

Brett had a series of emergencies during our experience with him. It was a tough time to get any help from him during this time of his many personal struggles. We should have been assigned to another person when the builder noticed the escrow continued to be pushed back. Finally assigned someone the last day of closing. Home flooded on day 2 from quick Crete that had to be sawed out of the main drainage line to the washer. Construction manager kept saying it was not his problem till outside plumber told him what happened. Between construction manager and Brett it was a hard time to deal with both men as a female. They continued to make us feel like we were over exaggerating and didn’t have a point on the 2x prolonged escrow and the flood of the washer into the main home. Glad everything has been completed but it was a very difficult escrow and move in with these two individuals. Both were very condescending to women on multiple occasions. Think they’re are personal issues causing this in both situations in both men’s life. ... Más

Thought Pulte was a better builder. My opinion…. Texture walls are terrible…. No linen closet in my model…..only the most expensive package comes with a cabinet over the refrigerator….,landscaping is atrocious.

Overall, OK, experience but could have been more better. Felt like we were not engaged well throughout the process. Felt very bad that we didn't even get any photo or gestures on closing. Not sure if everyone had similar experience but few home owners I,noticed had good reception and key handover pictures. Slightly disappointed having missed that.

It’s been almost a month or more after I took the keys to my new house and I complained about the construction GARBAGE left behined my house & so far nothing been done . I should have NOT signed the Last Walk to my house knowing that they will not follow through on their word . The GARBGE Still there till now ..

It's been almost 3 months where is my lawn

My home before closing, we went through inspection. Still, there were minor things to be fixed. We asked them to finish and postpone thr closing date, but they didn't allow it. Okay fine, but still some of them remain unfixed.

Everyone is excited and has answers before the sale, after closing no one keeps their promises.

There are too many separate points of contact in the process between Pulte sales and Pulte lending. Those two offices do not share communication well. Sales could have explained things much better along the way. Lending will not give you the best rate, they will give you a “competitive rate”. There is no supervisory oversight that the buyer can see or access. Jason the project manager was the shining star for the company. Great communication, explained things well, and responsive. Unfortunately, after 1 month in the home, we have had to open 4 work tickets for incomplete items or other issues after we moved in. Lovely home, but needs a more thorough inspection prior to closing. ... Más

We are really neither satisfied nor dissatisfied including loan process what ever it has.

Tyler and Dylan have been so great as the construction managers and the best part of the process. 5 Stars across the board. However, our experience with Pulte mortgage was not great. There was a $7000 additional buyers' credit that was promised to us for using Pulte mortgage. We were two weeks away from closing only to find out that the $7000 credit was "miscommunicated" and in fact would not be offered. While all of the miscommunication come from Pulte, there was absolutely no accountability or ownership taken by anyone. The only one that took ownership for Pulte's mistake was us. Unfortunately, this all come to our attention at the 11th hour, and we were too close to the closing date to have time to engage another lender for better options. We were trapped and the whole thing, whether it was or not, seemed very intentional and extremely underhanded. We would never consider using Pulte mortgage every again and we would advise others to proceed with extreme caution. ... Más

The quality of the product is fair to marginal. The house was put together quickly and quality seems to be second. Speed is the priority for Pulte. We had many issues such as leaky clink, dryer that did not work, refrigerator handles that were not put on right, garbage disposal not working and many more such as crooked walls. Quality should be the main focus not how quickly the house can be put up.