Reseñas de Pulte Homes

I am writing to express my deep disappointment with the responsiveness and follow-through of the warranty department regarding issues with our newly constructed home. While we were very satisfied with the professionalism and attentiveness of both the sales team and the construction project managers, our experience with the warranty department has been far less positive. Unfortunately, we experienced a significant plumbing issue within two weeks of moving in, resulting in a basement flood due to an improperly sealed pipe penetration. Despite repeated attempts to contact the warranty department over several days as the situation worsened, we received no response. Amy our sales agent was ultimately instrumental in facilitating initial contact with the department. Throughout the repair process and subsequent warranty requests (over 15 in total), we have encountered a persistent lack of communication and follow-up. There have been instances where appointments were scheduled by the warranty department and then not honored, with explanations of a closed Colorado office leaving us without recourse. Furthermore, no representative from Pulte has ever visited our home to inspect the quality of the repairs or to address our ongoing concerns. The current lack of a clear and responsive communication channel with the warranty department raises serious doubts about the future resolution of outstanding issues. Frankly, if we had known the warranty would be handled in this manner, we would not have made the significant investment in a Pulte home. ... Más

The walk through was rushed. After moving in, we have experienced many issues. Leaves a very bad taste in our mouths when you pay 700k+ for a home that has leaks, electrical issues, etc. Probably wouldn't recommend Pulte at this point.

I am writing to relay the experience we’ve had so far in our experience with Pulte. We were one of the first people to move into Homestead at Scott’s Farms. We were very excited to move back to Ohio after being in South Carolina the past 7 years. However the love of the new home has quickly faded. In the month of being here we’ve experienced two major issues with the home and now are questioning the overall quality and safety of the home for our family. The first night in the house we identified we had zero heat in our master bedroom. It took nearly three weeks to resolve and was identified the issue was caused by faulty installation by the electrician who damaged the ducts. This resulted in the floor having to be tore up. Then this week we woke up to no hot water. They believed the unit needed to be replaced which meant we’d be without hot water for over 24 hours due to a lack of urgency to address the problem. When they came to replace it today it would still not work. They then identified it must be an electrical issue. When he arrived the technician identified that due to improper installation the breaker had melted multiple units in the panel nearly resulting in a fire. I’ve attached pictures. Overall, we understand there are things that happen with new homes as this is our third new build home. However these are things which are completely unacceptable and the most recent has resulted in us questioning the safety of the house for the family and if purchasing a Pulte home was the right decision. We felt it was important to share this as if it was one of my businesses I would want to know this. ... Más

Anthony and Brandon(give 5's) have been great since ownership and they are fixing issues. Our buying experience from sales to finance was not up to expectations and went through multiple people in our process with lack of response and communication.

Overall we were very disappointed with our experience with the exception of Caleb our third construction supervisor.he was kind and could listen.

Quality and finishing is not great. Never expected from pulte.

Getting things fixed after the sale closed has been difficult. Their first answer appears to be “No”.

The initial experience was great! But then I discovered the main reason for buying the home became withheld information and somehow CHEATED! I waited over 4 years to buy my first home due to interest rates but then eventually decided to buy one for my child so he can go to his school Dutchtown middle. The only reason I looked in this subdivision was solely due to the school system not the homes itself. The homes were nice but my no. 1 goal was the school system and my son having transportation to and from the school from the subdivision as I work odd shifts. So I was very upset when I found out Pulte did NOT update the tenants and future tenants of the change, and could care less. Very bad business and I no longer enjoy my home. And can't wait to move!! False information, as I could have transferred to the other subdivision next door that goes to dutchtown schools. ... Más

Love the house. Hate the customer service. Completely unacceptable to have half your house with electricity and told you can't get the rest of it fixed for over a week. The home buying process was already a severe disappointment because of all the delays. 1. No electrical box 2. No water meter 3. Failed city inspection twice. 4. Overly confident sales person ( NOT Steve). Not to mention after we moved in the house had no power to more then half the house. Turns out someone forgot the outside breaker box. Although we were told it was stolen. Then we contact customer service, thinking we would get the problem fixed in a few days, more like they wanted us to wait until after the holidays to get it fixed. Loved the electrician that eventually came out. He did a great job. I Would love to say maybe Customer service was having a bad day but it's everytime I have to contact them. The lack of a phone conversation is already bad enough, but to have the issues with the house and now we have to fight customer service to get anything fixed makes me wish I had purchased with any other builder, one who actually believes in customer service. ... Más

Overpriced optional choices. Workmanship not up to the standard I was used to. Pulte refused almost all of my simple requests claiming "the contract" made them do it.however there were no such provisions in the contract. For instance, I asked that the bathroom mirrors be left out but Pulte insisted on hanging them and glued them to the wall making it difficult to remove and rehang my better framed mirrors. After one month the exterior nails in the siding are popping out. The garage door doesn't close tight enough to keep the mice out. The side and backyard are graded so that the dirt will erode into the neighbor's yard. The shutters on the front of the house were not placed on top of the decorative brick but hung on the house and brick was put around them so it looks cheap. ... Más

Hard to get responses from our construction manager as well as our customer service rep after we closed. Miscommunication caused us to not have the proper elevation package we asked for. Had major issues with our AC and dryer as well as minor issues with our dishwasher and street drainage system. Our sales rep Christine was great and very responsive, but getting help fixing these issues from the rest of the team was difficult, took a long time, and we only received responses and action by constantly following up and complaining.

We signed to buy a quick move in home which was completed up to structure. Nobody mentioned before contract that garage will be incomplete, incomplete drywall and with no paint. After just move in they increased the HOA without any prior notice. The exterior works finishing is not good. Its differs from what we saw in model home. The floor, stairs make cracking noise when we walk, the carpet joining is visible.

This is my second Pulte home, unfortunately the quality has significantly decrease. I would be happy to show my home to any potential buys so they know in advance what they are getting.

Pulte cuts corners, from poor quality dry wall to 24" center studs on interior. Two outlets in huge basement. Lower end appliances. No ceiling fans without huge cost. Cheap wire racks/shelves in all closets. NO landscaping included. Small driveways and garages. Poor lighting in bathrooms.

All kinds of surprises during closing. The builder isn’t professional enough. Different people employed by the builder have different versions of the same fact and nobody is willing to take the responsibility for the problem. The construction side was great but the sales and title side were not great.

We were lured to this home with incentives like: "sale" "builder buydown interest rate" "model home" "new construction" "already upgraded" etc. Once we entered into contract with Pulte, their whole attitude changed towards us. We reviewed the contract and the "upgrade" list and found over 20K worth of charges for upgrades they didn't install but tried to charge us for anyway. They promised us the rate buydown and we had to fight for Pulte to do it as they tried to pin it on us at closing. Things we'd asked the realtor through initial walk through we were told were "standard features for Pulte" such as the internal insect repellant system, are not in fact standard and are not on our house. The house appraised for 40k less than they were initially asking for and thats the only reason we were able to come to terms money/upgrade wise. They scheduled a blue tape walk through with us and then tried to say we were buying the house as is with numerous problems. The construction guy Joe was a complete sexist and talked down to my wife, mom and sisters. Made my wife cry and then said " Whats she crying for? I didn't even raise my voice to her!" He tried to bribe us with broken pendant lights they had pulled from a different home for a good review. Problem after problem with this house. Absolute lazy paint work with a very low quality paint. Wavy walls. Uneven floors. Cheap materials. The list goes on and on. I will say management has stepped in and tried to make things better. She has ordered cleaning crews and new parts for things that don't work for us, which is a long list. We decided to go with Pulte as my parents had a decently good experience with them, ours has been significantly different and not in a good way. ... Más

We had no say in how the house was laid out on the property. The house was placed 5 feet away from the property line on one side leaving a large piece of property on the other side. We were just told it had to be this way. If this was pointed out to me in the beginning I probably would not have bought the house for that lot. As work was being done on the house, we pointed out several issues that needed to be fixed, most were fixed but some were still unresolved when the time came for the walk-through. We were assured that they would be fixed before the closing, one week later. Well the closing date came and the issues were not fixed. I was lied to through out the build process and at the end. I would not buy another new build from Pulte. ... Más

Pulte touts their quality control, pride in the care of their new construction and communication. Quality control was missing and communication was one way - from Pulte to resident. The video describing a “celebration walk thru” is not what we experienced. Our celebration walk was nothing close to a celebration. Our home was not complete or clean. Broken window, missing items that should have been in the home, all finishes both inside and outside the home were sloppy and unprofessional. Communication was poor. In fact, a supervisor admitted getting an email but not opening the document to read it. ... Más

El proceso de actualización es absurdo. Entiendo que se espera una actualización si quieres cosas buenas, pero el nivel al que te pagan cinco centavos por las actualizaciones es atroz. ¿Quién no quiere iluminación en sus dormitorios? ¿Cómo diablos es esa actualización? Vender una estufa y un microondas pero no un refrigerador no tiene sentido. Las estanterías de alambre baratas que vienen en todos los armarios son una vergüenza. Incluso en el propio edificio tomaron atajos. Se supone que los montantes deben estar separados por 16 pulgadas según el estándar. Lo hicieron a 22 pulgadas de distancia para ahorrar madera. Solo usan pintura mate porque semibrillante o mejor requiere una mejor habilidad para enlucir. Si hubiera tenido una visión más clara del coste final de todo, habría comprado una casa y habría invertido 100.000 dólares en renovarla. Pero esta comunidad es agradable y está muy cerca del tren. Ese es el mayor positivo. ... Más

Small work was pending but signed off per construction manager promise but never showed up and he stopped attending phone calls

Experiences already sent into Pulte survey. No response from Pulte. The warranty manager is working on getting things done. We will see how this works. The house was not done "before" we moved in. It should not have closed. There were about 50 to 60 items either put in wrong, done, poorly or not done at all. Quality is not a word we would use for Pulte.

We identified several issues, including unfinished work and defects, during our walkthrough. Given the current state of the house, it would be unreasonable for Pulte to request us to proceed with the closing. If we were local, I would decline the closing because the house is not ready for occupancy. Even after the closing, Pulte had yet to assign workers to address issues in our house, hindering our ability to change the garage door code. In the days following the closing, we visited our new house multiple times and discovered new problems regularly, such as chipped hardwood floors that raised concerns about the material quality. The window frames were constructed using defective wood, prompting questions about Pulte's choice of materials. Additionally, the toilet was either blocked or flooded, presumably due to workers using it (which they shouldn't). We have also brought some belongings from our old house to the new one, and I'm concerned about the security of these items. The design lacks consideration for convenience. For instance, in the master bath, there's no accessible location for a dry towel after a shower. The towel bar is actually installed in the toilet room, a separate space from the shower. Finding a suitable spot for a towel bar within reach in the shower is challenging. In the kitchen, there are large cabinets but a shortage of drawers, making it difficult to efficiently organize the space for various storage needs ... Más

We selected a 2-story design on a concrete pad in the $500K+ price range. Under present circumstances I cannot recomend the purchase of a Pulte home. Mortgaged it through Pulte w $15K closing cost incentive which was quite helpful in lowering interest rate. The mortgage app process was fairly simple and smooth. Loved it but: The quality of materials is average at best, a lot of the workmanship was simply awful. After closing, problems (even obvious ones) are only acknowledged by Pulte if buyer mentions them first. To name but a few of the problems: 1. The drywall finishing was crude, lumpy in places, not even and smooth in others, drwall tape edges showing through at corner beads etc. Workers who come to repair are obviously inexperienced and certainly not very capable. 2. Corner stud walls were installed out of square and plumb, so much so, that almost every corner spot and wall in the main entry/ hallway is visibly out of plumb (i.e. floor trim bows in and out and isn't parallel to floorboard joints). 3. Most of the baseboard trim in the house, especially the entry way, is rippled or bowed due to bulging wall studs and out-of-plumb corner studs. Nary a straight line in the place. 4. There are countless globs in the paint finish everywhere. In all probability, either their brushes were dirty or they just painted over drywall mud that hadn't been removed. And no matter what they might call it, Pulte applies only a primer wall paint throughout. 5. Immediately upon moving in water infiltrated two windows (at interior windowsill) during an average rain shower. We were told the infiltration was due to "improper caulking" by installer, but imo there is a design flaw by Simonton the like's of which I've never seen in homes at this price range. Also, 8 of the 18 windows are difficult if not nearly impossible to open beyond halfway (due to improper installation or inferior quality), and one is quite visibly not square. 6. Large, dark, unsightly stain spot (16" approx) on the back porch from unknown source remains. We had to ask for it to be fixed. 7. Plumbing was run primarily below concrete pad resulting in a minimum 2 - 3 minute wait (2.5 gal) for hot water at kitchen sink, master bath sinks, and the 2nd first floor bathroom. ... Más

Stay away from purchasing a Pulte home. Unless you like the stress of not having things done right. I moved into my home on Oct 3rd 2023 and my punch list items is still not complete. The construction supervisor has failed to complete my list, his supervisor came once to my home and has not done anything to resolve the issue. Good thing I’m connected with the Orange County court system and attorneys. Next step is take Pulte to court. Much more expensive for Pulte than just fixing my punch list problems. Stay away from Pulte.

Pulte provides mass produced builder homes, built by the lowest priced sub-contractors, and rarely respond to customer questions/complaints. The designs are great, the lots are small, and the finishing touches are god-awful. Still its better than CC Homes and Lennar in SWFL. These can be a good live, just be aware of what you are getting into.