Reseñas de Pulte Homes

Too many delays. Bad trades and poor workmanship. Too unresponsive and slow in getting issues fixed after move in that should have been taken care of BEFORE move in.

Corner cutting is way too much esp at things like paint, insulation fills, windows, floor material, quality of cabinets etc. I upgraded a lot of these but still the quality was not good.

We purchased a new home, that sat empty for a year. Several buyers went under contract and then lost their financing. This was a fast move for our family and sadly I didn't go through the house with a strong discerning eye. This house is a thousand cuts, so to speak. Window portals are not even (one window portal in the drywall is about six inches lower than another. Many are not even level. Flooring is separating, siding is loose, no hardware on any drawer or cabinet, paperwork wasn't filed properly to trigger the city to deliver garbage cans (been seven weeks and we have to take our garbage to the construction dumpsters a few blocks away) no refrigerator, property line is now in question (from the builder I might add) and they think the foundation was poured in the wrong spot, the hot water in the house reeks of bleach and we seem to be the only house on our street with the problem, no radon mitigation and the house failed miserably during the test, leading to a credit issued to us by the builder that covered 1/3 of the actual cost to have the mitigation installed. The warranty manager informed us that Pulte fired the original builders and construction managers, that he and his counter-part came in toward the end of Phase 1 of the development. Put in service requests and it's been days and they are "still working to send someone out." The list goes on and we are doing what you have to do to get solutions - which shouldn't be this difficult, especially when you spend over $600,000 on a house. Bottom line - I do not recommend Pulte as a builder, anywhere. We built a brand new home in 2019 with Lennar and the house came with hardware on cabinets, a refrigerator, window blinds that were of a good quality, etc. This house with Pulte, honestly, does not make us feel good that we spent so much money on clearly a troubled project. ... Más

This was our second time building with Pulte. The first time was seemless. This time it was a nightmare. Numerous lies were told by our first sales person, which led to multiple delays in our process. I always recommend Pulte to potential home builders, but now I definitely do not recommend Pulte.

The home seems to be priced well, compared to the competition, however, this came with a lot of sacrificed quality and workmanship. The final product workmanship is bad, we walked the entire home pointing out to all defects and bad things, and 5-10% of it was redone, all the blue tape we placed for hours was simply removed and no work was done. We had someone inspecting the house when this took place and they saw the contractors that were supposed to do the work simply remove all the tapes and walk away. The experience was not the greatest; we have bought multiple homes from other builders in the past, and this is by far the worst experience. ... Más

We went into contract and closed in April, the house seemed great when I flew over and walked it. However it seems after talking to neighbors and my own experiences you’re better off buying one built and not in process because they rush it and leave so many issues trying to get it to the finish line. I’d rather it be late than deal with what I have going on. The overall quality control is terrible. Trim plates in devices are crooked, they’re cut because boxes were installed too close to doors and the door trim made the switch plates not fit so they cut them down and caulked it. As an electrician this is mostly the fault of the electrician not added a block to space or but also the builder to qc that. It looks terrible. Every seam almost in the living room drywall ceiling is visible. House was turned over to me after the cleaners came, which didn’t dust any drywall dust off anything, entire house was covered in it. After they mopped and left they smeared it all over the new plank floors. I had to mop it 7 times to get it walkable and for us to move in without tracking it everywhere. Patched holes and dings sanded down left unpainted everywhere. Took weeks and multiple visits and still aren’t done even after sticky posting them all. Hardened drywall mud and paint spots all over the floors, weeks to get someone to come remove that and totally missed two rooms after being here all day to do it. My entire living room ceiling when walking in master cracks and pops like wood snapping or a tree falling, it does this no where else upstairs. The solution was to add screws everywhere. In 5 visits now I’ve had my carpet ripped up and screws add, baseboards removed and screws added along with cutting a hole through my Living room ceiling somehow which has been patched but still not painted, now I have about 100 screws in my living room ceiling about every 1” or less on every joist. This has now sucked the drywall so tight to the joists every taped drywall seam is bowing and cracked now, it looks like waves all over my living room ceiling. Not to mention all the mail pops that will occur. Finally a month a half later they’re going to open the ceiling to investigate the noise. Keep in mind same materials used 2’ away and all upstairs and this is the only section that does this. First time using the shower there was a leak in the wall which swelled up the drywall, baseboards on both sides of wall and door trim. They sent a plumber to fix it who did, drywall came and replaced holes and patched and did baseboards. However they painted over swollen MDF door trim and left paint runs everywhere, paint on my new carpet. Had to come back and replace door trim and recaulk everything. Also the hot water heater had some factory issue. I had no hot water for 3 weeks and it took 4 visits from the plumbers and me demanding a more experienced one before it was fixed. They replaced every single part, blamed electrical, which it wasn’t as I am an electrician for 15 years. Supervisor came out and fixed it that day. They won’t cover and if your stuff, they put 100 screws in my living room ceiling yesterday and didn’t cover our new table, sectional, 70” TV, sound bar, entertainment center, all covered in drywall dust. They did vacuum the floor though so I guess that’s okay? Garbage disposal was wired wrong so dishwasher didn’t work unless garbage disposal was running so they just left it unplugged not working. Basically I’ve had maybe a week out of a month and a half not including weekends I didn’t have a bunch of people in our house fixing and damaging more stuff. Upstairs bathroom fan was left without a cover on it. The two from lights on side of garage are not level, one sits down on the trim much farther. Dead eye sore and they just put the siding on and didn’t even care. I’m not expecting much, just get my home to the state you would if you were trying to sell it! The open houses don’t have drywall dust all over every switch plate and receptacle plate, below every mirror, in every corner, all over the counters and living room floor. No paint or mud dried to floors. I mean come on. Essentially I have not had 1 single room without some issue, or less left behind. Not one. NOT ONE! Hot water should have been tested, leak test should have found the leak in the wall, inspection and QC should have heard the sounds from the messed up install of master flooring above living room as it wakes you from a dead sleep. Sounds like someone breaking wood or a tree falling when someone is walking. Paint, I mean that’s the easiest to QC. Oh they used clear caulk on A beautifully done quartz counter too against the wall so it looks like there’s large gaps. Should have been white, they used white in the seams of the counter top. This is backwards. Of course they use flat paint everywhere because it’s cheapest, can’t complain about that but we immediately added eggshell/satin to the walls because they get marked up in about 1 week if you have a kid and you can’t wash them as well. My advice having built pulte homes in california, it’s gone downhill out in Kentucky area and you need to REALLY be on top of it, especially if you’re in contract and it’s not finished. I have 3 families in 50’ from me that are all having the same issues. Be there every week and make lists and demand decent craftsmanship! ... Más

The spec home that they walk you through is no where near what you get. Had our home been shown when we decided to purchase, we would never have made the commitment. Very poor quality and workmanship. Sloppy workmanship and home was dirty (no where near move in ready) Far too many issues to name. Our new home purchase was a stressful and anything but a good experience. Our hope is that everything will be taken care of satisfactorily. We will see. Gianni has been great to work with. We appreciate him.

In short, do not buy a Pulte home. In the first month, we’ve experienced leaky pipes, improper grading to the land resulting in water pooling around front and side yards, and a number of other issues a new home should not have. Fingerprints from workers are in multiple places, paint has chipped from multiple bedroom and bathroom doors, etc. Again this is a new home. We asked other builders about Pulte prior to signing with Pulte and they had glowing remarks. Also, the sales rep offered an additional concession if I could find a lender who didn’t require what Pulte’s lender was requiring and when I did, she reneged on the offer. I even took the complaint up the chain to the division president, Michael. He said he’d call me to hear me out and he never did. This is the 3rd new home I’ve bought and this has been the worst experience so far. Disappointed since Pulte has a great reputation. ... Más

Before move in, our Pulte sales rep was not able to answer many questions, and at times provided incorrect information. After move in, there have been a number of issues with the house, generally minor, that are chalked up to poor craftsmanship. Poor flooring installation, thin paint with visible drywall tape, visible gaps between drywall sheets, non functional appliances. Working with our construction manager was at times effective, and other times we would get no response at all. A pulte warranty rep called us and rambled for 10 minutes about why some issues will be ignored by her team, despite our purchase of a brand new half million dollar home with a 1 year warranty on workmanship. ... Más

I moved in before three weeks and within three weeks I had issues to start with Garage door making noise , cabinets in kitchen were coming off from the holder ,big crack in the master suite counter top. Yesterday I turned my AC and it didnot work . AC tech has come and identified that there is a gas leak and AC won’t work unless they fix it. This means they need to cut open the entire home drywall to find out the location of leak and then re work . This is not definitely an exp a first time home buyer would expect. I would not recommend Pulte

Construction manager takes copious notes when you first move I , then they never fix anything. Not one thing had been fixed from the pre-move in or post move-in 30-day period. Nothing. Period.

Multiple project managers, moving of my closing date 3-4 times, dead raccoon in my new build that took 1.5 months to resolve and the solution was my initial solution from the beginning. Many issues left open with home after closing. Unfortunately this is 180 degree different when I built with another company. This was post pandemic build boom and expected better finishing work. I just hope the warranty department reputation isn’t as bad as I have heard and the issues will get resolved timely.

This is my first experience with Pulte. I have been less than impressed. With this home I upgraded several options and unfortunately many of the upgraded options were executed poorly in the build process. This left a lengthy list of items to complete post closing and severe buyer’s remorse. I have been in my home almost 60 days now and am still having challenges with some of the subcontractors to complete their assigned task correctly. I understand there is a labor shortage so things take time, but there is no excuse for poor craftsmanship. Several of the outstanding items are a result of a trade clearly rushing through the task. This is unacceptable. On their website Pulte frequently mentions “quality”, “higher standards”, “attention to detail” but candidly I did not see this during my build process. During my build process there were items I had to call out to my site mgr (I.e a door created when there wasn’t one selected, a missing transom window, an uninstalled grounding wire from my exterior electrical box, the wrong accent stone placed on the home, etc). For these reasons I will not use again or recommend Pulte to family or friends. ... Más

Build took nearly one year longer than projected completion date and the overall product is disappointing. Nice from far away, but close up is unfortunately not the case.

Our salesman and construction manager were great. The final fit and finish was not great. Still have many things that need to be made right, including the electric bill from prior to closing.

The quality does not reflect the price increases, homes are being sold for 6-700k+ but the lack of attention to detail is disappointing. Simple things like sanding down doors before painting them isn't done. The sense of urgency for repairs has dropped to almost zero now that I've closed on my house. My house is still filled with blue tape and has issues that aren't being resolved.

I think I won't recommend this builder again. Quality of build is OK. Service is terrible been over 30 days didn't hear back from anyone about multiple ticket orders i put in.

When purchasing a Pulte Home it is imperative that you have the home inspected by an independent home inspector at least 20 days prior to closing. Please do not underestimate how important this step is.

The house still has many unfinished issues and we were rushed to close. All along the way we were assured that the issues were to be addressed. Not until after our physical move in have the remaining issues been tended to, thanks to Toney in Customer Care. Construction and the pre closing department need to finish before giving the sign off for closing. Nick, our construction manager, was aware of unfinished issues. He never should have given the go ahead to close. Furthermore, he and the other construction managers seem to have NO oversight. Someone should be overlooking the job - or lack there of - that the construction crew is doing. I am currently trying to reach someone in the corporate office to discuss this further. TY ... Más

Jen has not responded to my email, texts, nor calls. I’m still waiting on my refund for hotel and truck expenses. I was not able to move in my house on the closing day.

Consistent delays and poor communication up front. Once our Project Manager was fired, things turned around, but the damage has already been done.

There are several small details and bits have been missed and construction manager should have focused more on these details.

Be cautious of the “quick move in’s” ours was supposed to be ready in November. Which is why we purchased this home. Did move in till middle of February. Sales agent didn’t even bother to show up on closing day, yet we saw on documents the commission amount. No one was there to explain any HOA details, how to make payment, etc. A few items in house did not work. Still waiting to be fixed.

It's worst and I am not going to think again going ever with Pulte Homes. Buying and building process with them was is fine but we are very disappointed with the quality of work and materials they used in the home even with everything we chosen to upgrade. I feel like we have overpaid them a lot compared to the value we received. I have contacted the service agent to get these fixed and still from 2 months waiting to get fixed With upgrades, Most of them marked to get fixed during the final walkthrough were still had open between the final walkthrough and the closing. we feel Pulte is focusing only on building many homes as they can and increasing the revenue number. Another thing I'm extremely disappointed with is that Pulte isn't flexible at all. You would have to work per their schedule and they will hardly make any changes you would want to make in the schedule even with early communication. I would advise new buyers to be very careful in buying a Pulte home. ... Más

I'd take it back if possible.