Reseñas de Pulte Homes

Within 48 hours of moving in we had to have them come and tear out a shower wall because it was installed improperly. When I went back to the sales office to find out what to do, the sales agent said ‘it’s ok, it’s under warrantee’ like it’s no big deal to have to tear up a bathroom upon moving in to my new home because I don’t have to pay to fix it!!?! We were todl that they would replace several dead plants after things cooled down but when I asked about it a month later they said it was not their problem and I had to argue with the lady about it - they still aren’t replaced After our last rain storm I noticed that the drainage from our backyard was going under our garage porch opening up a big hole. and it looks like the water may be working its way under our foundation. They said it was the landscapers problem and they weren’t responsible - although the landscaper explained to me that they had nothing to do with the poor drainage issues. Again, I had to argue and fight with a very rude woman who told me they considered the matter closed. I subsequently had their onsite Foreman come over and he finally agreed that it was their fault/responsibility and when I called the very rude lady back, she still gave me a hard time about it. Pulte is the worst builder I’ve ever worked with. Their smiles went away pretty quickly after we received out keys and moved in ... Más

Our experience was not the best. We felt pushed and also not heard. We know Pulte is not a custom builder however some of the items we inquired about were brushed aside, not properly addressed and/or we were given wrong information. One of the worst parts of the build was the sloppy nature of the contractors as we pointed out SO many things that needed to get fixed. The day of closing we were told that a ticket was opened to correct all and it's been impossible to get a response from the customer care team to handle ALL the things that need to be addressed. Spening over a million dollars on a home and the product we received is not good. The service and follow up is not good from most of the avenues we tried. We did have 2 decent people help the best they could but had to refer us to customer care to handle and it's been SO painful. We are still waiting for answers and will be sure to discuss this widely with the community and beyond if we cannot get a resolve as it's going on 2 months! The images of our home issues are thick - it's sad. Things are too rushed, many of the contractors are so sloppy, and the overall follow up to correct the issues is SOOOO bad. I hope this survey helps and gets someones attention to get these matters resolved. Walking into a brand new home with a huge stain on your carpet that we were told would be fixed only to still be staring at it 2 months later aggrivates me every time I see it. Again, I hope this strikes someones attention. ... Más

Since moving into our new home there has been issues with fixing the quality of this home such as the woodwork, paint, and the yard. The HOA is non existent and there is trash, dead bushes and trees and old pine straw. The landscaping is NOT what was shown to us that this community would offer nor is the keep up. The amenities don't all work. This place already looks like rental quality. NOT a Pulte community. I have little hope this place will turn around. The only people that were helpful was Scott at the sales center and Darrin who helps with work requests.

Pulte is a low cost provider of housing and they are trying to be in the luxury segment in a community called ascension. They are out of their league and are not able to meet the expectations of a luxury buyer. The only reason they are getting the prices they are getting is due to the location, not the design or quality of the build. They are so bad with the customer journey and have no business being in this segment of the market. Summerlin (Howard Hughes Corp) is not thinking clearly either. Older Summerlin is so much better. Don’t buy in ascension from pulte if you want to spend $2m+.

Bad Bad and more Bad. I will not be recommending to friends and family. Very cheaply built and all staff have a used car salesman mentality. Been in my home 2 months and I am still trying to get things that were not good before closing.

Sloppy construction everywhere: crooked walls, doors that don’t close, bad trim, messy painting, and caulking that looks like a joke. Add dead sod, flooding, broken sprinklers, and a warranty team that disappears — and that’s life in a Pulte home. Buyer beware.

We encountered significant issues with both the Sales Consultant assigned to our project and the construction team responsible for building our home. Now that closing is complete, it is imperative to address how our experience can be meaningfully rectified or compensated—and how similar lapses can be prevented for future homeowners. Despite submitting these concerns in a prior survey, no follow-up action has been taken. The past several months have been both stressful and disheartening, and our repeated attempts to resolve these issues have only added to the frustration. Despite our early optimism, the process was undermined by a series of troubling missteps and communication breakdowns. We’ve compiled a thorough record of correspondence—emails, text messages, and documented interactions between ourselves, our realtor, and your team—that highlights systemic issues. Specific concerns include: - Unannounced Contract Cancellation: Our contract was prematurely voided without any notification, resulting in unnecessary confusion and delay. - Missed Opportunities for Upgrades/Add-ons: Key selections were never presented during early planning meetings, leaving us unable to make informed decisions or adjustments later. - Fireplace Installation Error: The fireplace placement deviated from the agreed plans and was not centered appropriately, raising questions about quality control. - Ignored NSO Request: Following our February 24th email, we were under the impression that a slat request was submitted. Multiple follow-ups received no acknowledgment or response. These issues—avoidable with even basic attention to detail—left us feeling misled, unsupported, and disappointed. They raise legitimate concerns about the professionalism and standards expected from your organization. The construction phase presented additional challenges. We experienced a revolving door of three different construction managers, resulting in inconsistent oversight and accountability. While the most recent manager showed genuine effort and dedication, they appeared undertrained and lacked the necessary support to handle the complexity of the project. The final walkthrough revealed that quality control and cleanliness were not priorities. There was visible dust and debris throughout the home, including an unacceptably dirty garage. Additionally, workmanship issues were glaring—cabinet installations had caused wall damage, and various finishes appeared rushed and uneven. ... Más

Just make sure that you get what you pay for and ASAP.

Lot of issues I moved it and no proper fitting to basement and missed my fan in room and I see water leaking every where and windows and garage door opener has loose connections and doors getting sounds

After believing that the Pulte Team would fix several issues they didn’t. Ended up going through warranty and obviously their default answer is no. After paying a good buck on a house they would want to follow through on fixing even minor issues but no.

Overall, it is not worth to buy the home - house was not ready but pushed to close - after move in, noticed the quality of workmanship and materials are poor - found repair issues more than I expected - the warranty team responses the repair request quick but some vendors are not doing the repair good.

Pulte send the wrong documents to Freedom Insurance and they are charging us so much. They are still charging us for the Cancelation of the old Insurance (Putle Insurance) and they won't update. We are getting a lawyer and we are going to include Pulte for not sending the correct informaiton.

Everything with Sales was good. The construction phase is one where all SawGrass members (my neighbours) had issues with a Construction Manager (Dominick) who talks to customers like piece of trash. I wish i could gives Sales team (Lori) 100/10 and then the next part of construction and post closing experience is 2/10. Definitely do not recommend Pulte at SawGrass till the construction managers learn how to behave with customers. You can buy a bigger house and good construction managers at MI homes

Our experience building a home with Pulte was, unfortunately, disappointing. We initially chose Pulte because we believed they prioritized customer satisfaction and had a strong quality assurance process. At first, things seemed promising. The initial project manager clearly explained the construction process, which gave us confidence. However, as the build progressed, he failed to meet many of our expectations and requests. Near the end of construction, a new project manager (Rafael) took over. While he made a genuine effort to address some of the outstanding issues, there was only so much he could do at that late stage. Prior to closing, we were reassured that any issues would be covered under warranty. While that may be technically true, we do not expect to rely heavily on warranty service after paying a lot for a newly constructed home. Unfortunately, several quality concerns became apparent right away. The appliances provided were low quality despite the overall cost of the home. An undersized A/C unit was installed, though it met county approval, it does not seem appropriate for the square footage. The floor tiles are fragile and chip easily, and the master bathroom shower floor was poorly installed, leading to standing water in one corner due to improper drainage. Overall, I would not choose to build with Pulte again, and I cannot recommend them to others based on our experience. ... Más

Builder did a terrible job then showed up at my house everyday asking me to give him a 9-10 rating. When sod was put down the crew put sod over a bunch of garbage after I told the builder to make sure the garbage was picked up. Door frames in the house are not flush, lots of pencil makes on the walls where they circled nail spots to fix but never fixed them. Found cigarette butts in the basement where workers were smoking in the home. Drywall has lines and grooves. For $400,000 this home should be perfect but it is not. I would like someone from Pulte to reach out so we can resolve these issues. ... Más

Mortgage company was a nightmare to deal with. The sales office knew nothing. The construction manager got his good review from me and then ghosted me. I have tried reaching out to the service team to get some things fixed for about six weeks now and still, nothing is fixed. I feel like the materials used to build the house for cheap. And way overpriced. Overall disappointed.

We closed in early April and were told we had no driveway or landscaping due to weather. Later we found out the Pulte was having contracting issues and it took 3 months to complete the work. Response to calls, texts, and emails was very poor. A week ago our neighbor's house burnt down and our house received significant damage. No one from Pulte had contacted us to see if we were OK. We love the community and have become increasingly aware that our opinion of Pulte is a common theme. Almost everyone we have met has shared similar sentiments. The good news is that it has create an odd common bond. ... Más

Several up front guarantees and promises that were not kept. Very poor communication. Very poor craftsmanship. Have been waiting for over two months for scheduling for repairs.

What was supposed to be an amazing fresh start in a new community is suddenly feeling like "a cash grab" by the builders. First, the house looks amazing, feels amazing, but then when you really get moved in you start to notice the poor craftsmanship of the house. Our first week, fire alarms constantly going off. Our second week, vents falling off the wall because not properly secured on the drywall. Our third week, I noticed how badly of a job they did on our oak staircase. My ticket was opened up 2 months ago now. The first attempt to fix it, the person came to our house for 4-5 hours and did a HORRIBLE job at attempting to fix them. Now, we want the stairs completely re-done to a way higher standard. I have still not gotten resolution on my issue and it's now a full 2 months since I opened the ticket. Recently, I joined a "WhatsApp" group for the community and I quickly learned I am not alone in being upset about this lack of overall buying experience. From what I have learned, I think the main issue between the entire neighborhood and Pulte is that the responses to tickets, emails, and actual ACTION is terrible. As someone who runs a company and personally receives 200+ emails a day, I find it hard to believe that someone can't even acknowledge you, get back to you, and schedule a fix for the issue within a timely manner. Maybe Pulte should HIRE MORE PEOPLE FOR CUSTOMER SERVICE. Without customer service, you dont have a company in my opinion. Overall, I am grateful for my new home however, Pulte is single handedly putting a bad taste in my mouth because it feels very "cash grab" . For the price points of these homes, quicker action for our home repairs, grading issues, lawn issues, whatever the case may be shoud be a top priority - becuase thats how customer service works! ... Más

They don’t care about you. You’re just a number. You get more service at the DMV.

What Pulte shows in their design center and what they deliver was completely different especially for flooring. The floor tile selected at design center was smooth and what they delivered has rough grooves on every tile and they even don't want to correct the isssue. Its forBronk farm lot263 even the A/C unit makes lot of noise and they aren't accepting its an issue to correct it

Cheap materials, poor paint jobs, and the worst of all, no mail box for 21/2 months. Going to the postal office to pick up mails were frustrating and dreadful.

I found a lot of issues after I signed up, I am paying for a new product, and I found out that the backyard door and garage door have a lot of issues, which I requested a replacement, it looks like those construction managers want to save money for their company, also they ignored me many times when I asked for any repair. I don't recommend to build with pulte homes honestly.

Felt mislead from the beginning by our sales agent. The overall quality has been disappointing and the finish work is bad. The carpet was installed too early and no care was taken by the project manager to protect all the trades from coming inside and "trashing" our upgraded carpet. Highly frustrating and disappointing! At closing, we were given a date that didn't work for us. We told them immediately, and no one responded back to us with another date. Less than 48 hours before the closing date that they suggested and we said would not work for us because of a business conference out of state, we received a text message and email from our sales agent stating that we would have to close on the original date or they would access delay fees. Highly frustrating! The entire process has not been a disappointment. ... Más

Is anyone actually reading this review? Never hear anything back after submitting reviews. Sales personnel, design center personnel, and title closing personnel were all good to work with. Lack of caring about quality by contractors and project managers is evident. 1. Paint all over vinyl flooring (still there) 2. Installation of aluminum around outside of house is terrible and has major issues still 3. Door installation issues. 4. Siding was installed all dirty, with handprints and mud all over it, which is still there. 5. Concrete sidewalk and front stoop issues. 6. Backsplash tile issues 7. House was not in "new" condition for move in. Basement floors all dirty. Garage floor was filthy. Sidewalk and front stoop weren't cleaned at all. Had to clean myself so we could get in without walking through dirt. 8. We could go on and on.... ... Más