Reseñas de Pulte Homes

Pulte is a joke and do not buy from them.

Unfortunately, I spent almost $700K and have had so many issues with my house. The build manager Brian that we had did not fix anything that we addressed before we moved in. Now we are forced to take time off work to get issues that were part of our third-party inspection fixed. When you do get warranty fixes submitted the contractors do not show up without a call and if they show up they do horrible work because there is no quality control done by Pulte. I have recently put in a warranty request that requires 17 different contractor companies to come back to my house and address issues. We have only been in the house for 3 months. I have also found that Pulte failed to install an electrical plug in my garage that was part of the blueprints and included with the build. I can only imagine what else they have forgotten to install in the house because the buyer is not allowed to have a copy of the blueprints of the house they bought. Pulte does a great job of getting people to think they build a quality house and stand behind them. This is very untrue after speaking to multiple neighbors. ... Más

This started off as a great experience turned very frustrating. I hope no one else’s experience with Pulte was like mine. Please reach out to me for specifics buy quality control is very poor in my opinion.

Horrible, horrible,horrible,horrible, my 3rd home builder and it was the worst.. lesson learned will never buy a Pultie home again.

SOOOOOO many issues. Not only with poor craftsmanship and materials, but with Pulte Mortgage and Title too. My recommendation: CAREFULLY review your Settlement Statement as well as EVERY detail in your home BEFORE signing ANYTHING. As things stand, Pulte under paid me $1,188 in property taxes. Given I took title 5 days before the end of 2024 I didn’t think much of Pulte crediting me $1383 for 2024 taxes. That is until I learned the taxes for 2024 were $2,571. When I called Pulte Title to understand why they didn’t cover the entire sum (minus my five days of ownership), I was told, rather defensively, that the $1383 was based on a 2023 estimate and that given I signed the document, I agreed to the 2023 estimate. That is just wrong. At that point in the year Pulte could have easily accessed the correct 2024 tax information from the county website. I'd like to talk to my neighbors to see if this was their experience as well. And yet it’s still not over. Because though Pulte Mortgage alleges they transferred $1,285 (or first-half taxes) from my escrow to the county a month ago, the county has no record of receiving it. I’m now three calls in with Pulte Mortgage to resolve the issue and facing delinquency charges if they are not paid by March 3. What is most interesting to me is that I never would have discovered any of this if I hadn’t had such a hard time trying to transfer water from Pulte to me and had to reach out to the county. Regarding the construction issues, I feel I am making some headway in getting them resolved. So far a broken shower tile has been fixed as well as most (but not all) of the “wood” trim damage, toilet paper hardware has been installed, and varnish drippings have mostly been removed from staircase poles. Dry wall issues have been flagged (literally all over my home with green frog tape) by a Pulte customer service rep, but I have yet to see a work order. There are more items, but at this point I plan to wait until my one year walk through. In the meantime, it will be interesting to see what awaits me in spring when I’ll have a chance to take in the outdoor construction and landscaping. ... Más

I had a good overall buying experience. Also, I do believe that the internal construction of the home is decent. However, the workmanship of everything inside the house is suboptimal to poor - from using poor paint (flat paint which is the cheapest paint on the market and completely nonfunctional for anyone who wants to live or have kids in the house), uneven walls that bow in and out, uneven edging bowing in and out, careless painting with uneven lines around windows and paint on baseboards, reckless paint splashes on doors, paint on floors, uneven painting on doors, unfinished rough door edges -- literally all the aesthetic aspects of the house that you have to look at every day you live in the house -- and the unevenness of floors and walls, which makes it hard to install closet organizers and window treatments. It's been a frustrating experience getting someone to actually listen. I had added an "upgrade" paint package which was literally a color and was still flat paint - and very poorly painted. Overall what I paid for the home does not match the quality of the workmanship. I had a Pulte home before this one for 20 years and had a fantastic amazing experience and loved my home. That's why I didn't even question buying another one. But it's clear Pulte has cut lots of corners to cut their expenses, lowered the standard of quality in products and labor in their overall process and is still charging a huge premium. It's disappointing overall - especially because it seems they value customer feedback and has a warranty program. If you want to make customers happy, then quality cannot be compromised. Buyer beware when buying a Pulte home, ask lots of questions about materials, quality, labor, etc etc. And talk to current homeowners in the same subdivision before buying. ... Más

When we purchased we made it very clear to Sales contact that we can't move before Feb 25 and for sure in 2024. Sales contact was very confident that house won't be complete in 2024 and it takes 8-12 months . We have written communication also Pulte pushed us to close in Dec 2024 citing binding contract . However , to close in Dec Pulte even didn't install the water meter And it took almost 20 days after closing to get Water connection and trash services started . It was highly inconvenient. pulte installed different colored appliances and not ready to address it. I n addition construction manager lied that he will help addressing issues after closing ... Más

Pulte has no concern to address even serious issues raised by the customer. Namesake national builder.

They pitch high quality workmanship, but the product ends up actually being low quality and they don't care to fix it. They stand behind their contracts and legal jargon to justify houses falling apart from year 1.

Craftsmanship isn’t there, landscaping is awful, cracks everywhere, cheap material. Do not buy from this company.

Since this was our first "new build," my wife and I were extremely excited from the beginning of the buying process. We have two little kids and wanted a house we could make a home to make memories in. We were fortunate to be able to afford a house in Sheldon Woods and add all the upgrades we wanted. However, since moving into the house, we learned that some of the materials used were cheap and some of the craftsmanship of the work could have been and should have been better. We began having electrical issues within a few days of moving in, followed by a loose pipe in the walls connected to the washer machine. Actually, we had electrical problems since before closing that were found by our private inspector. These were allegedly minor issues and were fixed by our closing day. We submitted a service request, and they came out to fix the electrical issue (outlets tripping the breaker, preventing us from using them for daily household appliances) and secured the pipe after having to cut the wall. However, since November 9th, I've submitted seven service requests for electrical problems. Problems that should not be occurring. For example, outlets are constantly tripping from simply trying to use a washing machine, a coffee machine, a toaster oven, a hair dryer, a hair straightener, and a vacuum. All of these are new, reliable brands and made for the standard 120v residential outlets. For several days at a time, I have not been able to wash my clothes and, in fact, have had to leave work clothes soaked in the washer because it would not stay on for the water to drain and the door to unlock. All the outlets I had issues with would not be able to hold power once they tripped until several hours later or until the electrician came out and replaced the breakers. Since then, the customer service manager for the area would come with the electrician and try to diagnose the issue of what was causing these power trips along with flickering lights I've told them about and caught on camera. They eventually determined that one of the ports in the "bus" had a poor connection to the breaker and moved the breaker to another spot. However, the problems continued, and I was told the breakers used were Arc Fault breakers connected to GFI's, making them too sensitive. This, to me, made sense to an extent, but not completely, as it was various locations of these trips and it did not explain the light issues. Furthermore, the neighbors have not had the same electrical issues, and I am pretty certain they use all of the above-mentioned household items. I am now on my 7th service request because after the breakers were replaced this morning in my master bath and washer, I plugged in my vacuum upstairs, and it tripped instantly again. This would then turn off the lights in my master bath. This breaker was allegedly replaced again this morning. For the amount of money we are paying for these homes (significantly overpriced), my family and I should not be having this kind of issues. I will say that they come out and try to fix the issues each time I submit a service request. However, it seems as though they are just doing a "workaround" correction and not trying to figure out the true problem of what is causing these headaches. This has become a daily problem and such a nuisance that I have reached out to my attorney and briefed him on the problems. My next step will be trying to get an electrical engineer not connected to Pulte. As much as I love the house, I can not say that I am happy with the end result, nor that I would recommend Pulte to any of my closest friends or relatives. As I mentioned before, other than the electrical issues I've been struggling with, we have noticed a lot of poor-quality craftsmanship throughout the house. ... Más

We’ve been another number in giant housing market. Our design center experience was wonderful, and we felt like Pulte was invested in building us a quality home. From that point forward, it became obvious we were a number and the most important factor was how quickly the home could be put up at the lowest cost. Our house was framed during the heaviest rains our area has seen in the last decade. Extensive flooding was a result. This was forecast and waiting for these storms to pass was entirely possible. Nothing ever slowed down. This left our home completely water logged. Mold was a concern for me, but it was made clear to me that it was not a concern for my builder. Now that we have moved into our new home, we have many area of loose subfloor upstairs and are already developing ceiling cracks within a month of living there. Feels like these are related to the waterlogged framing. There are multiple other issues we are trying to get help with including plumbing, electrical, HVAC, trim work, finishes, and others. Several of these issues were brought up on a third party home inspection and at our walkthrough. In the 3 weeks that passed from our initial walkthrough, several of these issues were never addressed. So we are now working through the warranty process to get them addressed immediately after “celebrating” the move into our new home We have very little confidence in our home. Instead of focusing on settling into this house for decades which was our plan, we are working on a 3 year plan to get out of this house before we get inundated with issues down the road. I would not recommend Pulte to a friend. I have not found the trust I would need to do that. I know we did not build a custom home. That is not at all what I was expecting. I was expecting that “my happiness was Pulte’s top priority” because I was told this multiple times. But that has not been my experience. Mikey has been great to communicate with so far. Hoping that this translates into finding some resolution to the issues we are encountering. Gunner also seemed genuine and was helpful and easy to communicate with. Unfortunately, I only had about a week to work with him at the very end of our process. ... Más

Still long way to go for the quality improvement and responsiveness. Strong impression that your goal is just to get an approval signature without listening to the customers' issues afterwards. Pulte still lacks of providing reliable home quality to the customer satisfaction with making the reasonable profits instead of ripping off the customers.

My gave my overall buying experience a 2 star it might have been lower based on the actual house but my loan processor Ray did a good job and others I spoke with in the office including management and title were very helpful . Our builder did communicate well up until we had issues that we still need to be fixed on the final walk through. We went through and made a list and very little got done and is still left unfinished. Our brick in front looks terrible it was cut poorly and should have never been used it is embarrassing .We have looked around the neighborhood and none of the other houses with the same brick look like ours I believe it mostly should have been scrap brick used. I can’t honestly believe that it is pulte quality. Numerous bricks are fully cracked and chunked as well and they lied and said it is just natural stone.Other than that we have had electricity issues with our oven on thanksgiving of all days. It was a power supply issue that was supposed to be already addressed according to builder fixed . The warranty person is very unhelpful on top of it .There is also chunks missing out of our front door step driveway and sidewalk. It is brand new? There is a lot of gaps in the flashing out front that could get water and pest entry through in my daughters window. No caulking behind my bathtub my transitions to the carpet in my bedroom needs to be secured and it can poke the foot if stepped on and the hood in the kitchen is crooked. The water in the bathroom sink’s sprays everywhere out of sink and wets clothing. And there was never a cap put on my internet green box thing outside either along with a few other things. Although our builder said this would all be completed he dropped us after continuing to ask us over and over for a positive 5 star review on the first survey which after completing and giving a positive review as he asked he continued to ask me to submit a review repeatedly and did not complete any of the work asked. Overall I am happy to have the house but unhappy with the way things have gone since moving in with pulte and am extremely unhappy with the quality of the stone out front and feel it should be fixed along with the other stuff I listed before the one year walk through. I do feel we overpaid considering the quality of some of the home materials used. I would appreciate someone to reach out in anyway possible to remedy this. The guy Jeff in the leasing office has always been great I just wanted to mention that.Thank you. ... Más

We we able to purchase a spec home, we were able to see it from the framing stage and on. The framing seemed completed with quality. However once drywall went on and the end stages of the house started coming together is where I had to monitor the house closely. There is absolutely no pride in anyone’s work anymore. Thank god I was able to walk the home on a daily basis. The superintendent was good to work with, but there was so many cosmetic issues. repairs that were completed, were actually worse in some cases. It was stressful trying to catch everything. Air conditioners were not spaced apart properly for airflow. One of The furnaces was dropped, drywall around windows not square, cement in the garage was poured too high, they had to grind the concrete to get the service door to open, microwave and oven not working; on and on. I guess that’s what you get for buying a trac home these days. I won’t ever do it again. Let’s talk about the after closing service. Terrible response time. They don’t care, you’re just another person. I have waited almost 3 weeks now for my 3rd party home inspection repair list with no phone call. I have lights that have a slight flicker to them in the back of the house after only actually being in the home for 1 week, sent an email and took them 2 weeks to address it, then for them to tell me they wont cover it under warranty and to try changing bulbs…. Seriously?!? Disappointing overall. ... Más

Quality of material is very bad . Garrage door broke just next day , kitchen trolleys broken within the week , dry walls gets impact even for small punch , plugs not working , customer care do not pick up phone , emails dont getvresponses and ask photo for every complaint. If you are customer friendly you should immediately send your manager and ask for customer concerns . Even after so many emails no one turned up . Its complete disaster. Pls give me a call and i will explain what i am going through. Even closing documents signed on closing day with title company is still not received. Please take care of these concerns immediately. ... Más

Builder team and construction manager were very impressive with their responsiveness. Sales person was extremely pushy and arrogant, always thinking highly of himself. Pultes construction quality is subpar, there is a lot of rattle and shaky parts in this house. Regret going with this builder, mistakes were made.

I moved few months ago and I have had several issues with the quality of workmanship and customer service of Pulte. They are nice houses from outside but after moving in you will realize the quality of their work is horrible. We had work through with the builder who promised to fix the issues found. Sounds like a nice guy but nothing gets done. The vinyl flooring has a lot of bubbles, had issues with electrical outlets not working and some missing in living room, a lot of cracks outside the house some were repaired but no painting done. I have been emailing back and forth with customer service and nothing gets done. No one cares. It took the city inspector who came to inspect my EV charger who noticed the electrical issues, to call them about the electrical outlets not working and not within the code. The electrician then came within 30 minutes, after I have been trying to have them fix the problem for a month. I now have a 3 holes on the dry wall that they cut open and I’m waiting on someone to fix that. My overall experience with pulte is, as soon as you move in to their house you are on your own. They just care about themselves and houses they haven’t sold. I know new houses have problems, but the quality of workmanship and customer service is not the best. I’m still giving them time and I’ll keep posting updates in future. ... Más

Issues upon issues upon issues is what I've had with you guys.

Trying to resolve with various parties and am having trouble finding resolution. From beginning to end it’s been a challenge to get answers on what it was I would be buying, pricing, mortgage and build quality issues.

Dave with warranty department is unresponsive and lacks organization and communications skills. Not sure how or why he allowed to work in this field.

We opted to build a home with Pulte given the limited inventory of available homes on the market. Our friends who built with Pulte 8 years ago warned us not to and we should have listened. The sales and design center process were great. Once construction started is when we had issues. They just slap these homes together with no care. Countless quality issues that we called out during and at close. We were told that the punch list items would be addressed and 2 months later they are not even though we've sent several requests and messages. The issues we continue to find after close are numerous. So fun to find out your heat doesn't work on the first cold day since you moved in. Building a new home sounded like a great idea, but honestly I would not recommend building with Pulte. ... Más

I loved the design and quality of the model home. However, what I received was quite the opposite. The construction team appeared to focus only on cost and timing. The quality of workmanship was less than poor both external and internal. Issues that were identified at the walkthrough were not corrected. The internal painting is horrific. Window seal/caulking is cracked in multiple places. Electrical Outlets, HVAC vents, decorative molding are crooked. Carpet is fraying. These are just a few of the problems after being in the home for just 30 days. Extremely disappointing considering the total investment of the property. ... Más

We had a bad experience with Pulte. We have walked into Pulte Sales office with specific requirements (lots with flatter backyard) and was routed to the available lots saying the requirements are met with those lots. The lots were considerably flatter when we signed the contract. To my surprise, just a week before closing they made it so steep that all we have is less than 25% usable backyard. We feel like we have been deceived and cheated. We invest our hard earned money to get this outcome. It is not just me, there are several others who have this issue. I would not recommend Pulte.

Very poor quality of workmanship overall - few examples include very bad cutting of the roof for pipes out, drywall finish around windows, baseboard footer, staircase railing, sod foundation, appliances not fixing firm in its place and many more. Materials are very cheap especially the lumber is very bad and all the fixtures looks very fancy but very cheap quality. As a renowned builder, I would expect construction managers to review the work performed by contractors, but I have never seen this during my entire home construction process. I had to visit property multiple times during the construction to find and report many issues, but no accountability taken to fix many of the issues reported or cheap fixes/workarounds are done. No proper communication during the build process. Overall, not worth the price. ... Más