Reseñas de Pulte Homes

unfortunately we are into poor construction Manager ,Who doesn't know to validate the Quality ,Right now we are experience the issue with furnace construction manager call this is normal, we understood this is an issue with furnace blower and lot other issue kitchen cabinets ,sliding's quality all this issue it's been reported now month before and not addressed so far

Not quality work at all

Quality of workmanship is absolutely horrible! Responsiveness to getting the repairs done on the punch list is terrible. I've never experienced such a terrible new home purchase. I would not recommend Pulte Homes.

It a lot mistake , wall between rooms is too thin . The cleaner is not do right job, paint all over on titles.the caulking is not smooth,…..

We love the house location and design. The problem we have with Pulte is that it is the most unethical company I have ever done business with. If we brought up any issues during construction we were always told that is the way it's supposed to be. We were lied to repeatedly during the construction process. If you truly cared about my opinion I believe you should have listened during the construction process.

Overall it is clear that the builder expense trumps quality and customer experience. Examples include garage door wasn’t working. It was determined it was due to electrical line to sensor being damaged in wall. Solution was to run new line outside of the wall and leave it hanging. Garage light and opener are more than an arms length away from door- solution was leave it cause it would be expensive to fix. Tile grout was not done correctly-two different colors, uneven, and thin set showing through. Solution throw a colored sealer over it that was the wrong color and does not address uneven installation or adhere to thin set. Essentially I bought a new construction home that needs resale home corrections. ... Más

Since I was asked to share my experience with Pulte, from the sales team to the building process and, most notably, the warranty team. Unfortunately, my journey has been marred by deception and unacceptably slow response times. Sales Team: My frustration with Pulte started with the sales team. Promises made during the sales process were often empty words. I encountered several instances where what was promised verbally did not align with the actual delivered product. It's disheartening to see such dishonesty within the sales team. Building Team: The issues escalated during the construction phase. The build quality fell far short of the high standards Pulte claims to uphold. The quality of workmanship was disappointing, and it seemed as though corners were cut at every turn. The lack of transparency and accountability from the building team only added to my growing concerns. Warranty Team: Regrettably, my experience didn't improve with the warranty team. Response times have been egregiously slow, to the point where it feels intentional. Basic communication has been a challenge, with promises of callbacks frequently going unfulfilled. This lack of urgency and accountability from the warranty team has prolonged my frustration and led to unresolved issues. I have chosen to review this anonymously out of concern for potential repercussions from Pulte, as my experiences have left me with a genuine fear of such. I sincerely hope that Pulte takes these concerns seriously and works to improve its processes and customer service, as no homeowner should have to endure such a frustrating experience. ... Más

Pulte decides when the buyer has a walk through, even if the buyer isn't available. There is no recourse or anyone to receive your requests to simply attend your own buyer walk through. Pulte will change your inspection dates to meet their schedule. Now I have a workmanship issue and no one from Pulte customer care will respond. Go ahead, try to find people from Pulte on the internet. Imagine if you have a problem. You can't find anyone to call. They'll call you every day when you are buying, but can't return a call for poor workmanship.

Very few options for Palmetto Series. Unwilling to budge on anything from cookie cutter plans. Construction Manager was dismissive towards women. He did not listen to concerns until escalated to upper management. Construction defects were grudgingly completed. The various trades did sloppy work. Cheap quality materials.

My daughter couldn't move into her bedroom for 2-1/2 weeks after closing because of a ceiling repair that lacked any sort of management. That will be her lifelong memory when thinking of moving into a brand new home. Celebration punchlist items still outstanding after two months.

My initial experience with Pulte was great and I was excited to build a new home. with them. The location is great, the neighborhood is wonderful and I was ready for my dream home. The further we moved into the building process with Pulte the more the excitement changed to disappointment and frustration. On every interaction, either we were misinformed, limited or not told the truth about matters we had concerns with. We were told they would look into it and get back to us and it never happened. Or we were told they have now moved passed that stage of the build and there is nothing that can be done, or we were simply ignored. The customer service was not customer oriented, but builder focused. When issues were addressed I was left feeling as though I was the problem. How about the problem is the problem and you look into it. Things were left unfinished and we never heard from Pulte again. We have been in our new home for seven weeks and have not heard anything more about making repairs to the items we requested at closing. On a rating scale of 1 to 10 with 10 being the highest. I rate the experience, customer service and repairs a 2 out of 10. For the price I paid for this house I expected quality workmanship and materials. This is not the Pulte I had experience with in the 90's. ... Más

The trim on our cabinets is not lined up there's a nail coming out of our floor there's some epoxy left on a cabinet face there are tacks poking up at every transition to carpet we have paint splattered on our front stoop we have damaged shingles one of our cabinets are cracked a seam is opening up on our kitchen cabinet and several of our windows only open half way. we have brought this to the attention of the service team multiple times and keep getting told it they passed it on. It seems like it was passed to the trash cause no one cares

Pulte homes, St. Augustine, FL division did not deliver the home on time, did not make sure all the issues found in the pre walkthrough are addressed by the closing date. The post sales support team is not even responsive. No progress on the issues raised during the final walkthrough nor any communication on their plan in addressing the issues raised. This division is only interested in making the sale and making the money. They are least bothered about the customers or their satisfaction. They have a few good employees that certainly want to help the buyers. But the rest of their culture from top to bottom is careless towards customers. I highly suggest to stay away from Pulte homes, St. Augustine, FL division. ... Más

We are so disappointed with our Pulte experience. We have had to submit multiple warranty work orders for items such as the guest bathroom exhaust fan vent was not connected to the outside of the attic; the closet doors were hung crooked; paint splatter spots on the tile floor, on countertops, and on the trim; chipped and lipped tiles, and missing grout - still not resolved; the island countertop has a scratch across the entire surface - still not resolved; the fiber optic cable for internet is not properly connected to the house - the cable currently runs across my lawn and my neighbor's lawn; multiple stained and chipped pavers by the front door, in the driveway, and in the lanai - still not resolved; no hot or cold water at the water pipes at the pre-plumbed outdoor kitchen (they suspect the pipes are crushed under the foundation - still not resolved. Just today, two of the scheduled vendors to address the paver issues never showed up. ... Más

Alex is a decent builder he could do better but he was always saying we cannot get the perfect house. If we are finding mistakes then you should resolve it and you cannot say you will not have a perfect house every time. Management is very bad they are supporting the managers even when it is their mistake. Jenny looked like she is a good person when we were buying the house immediately after buying she showed us a different color. She is saying if we do not like we can leave the earnest money and leave. It is not 1$ to leave you cannot be so rude to people buying your bad houses. Paint job is bad they applied paint on the chandeliers too. Plan of the house is also bad. Paying 730 k for this house and you cannot deliver a perfect house and also have paint issues. My money is just wasted. Worst things of all is the backyard our inspection person told that this is a crappy backyard work. They were a big drop on our backyard and it is looking very bad. I have to spend another 20k to fix it. ... Más

No is held accountable for there work from drywall to tile and plumbing I will not buy another Pulte house.

A painful experience, it was unorganized, and A LOT of miscommunication between EACH department making it a pain in the butt to go through. Terrible communication, they were not able to communicate with me, and terrible communication to the construction manager, customer service manager, etc. We were NOT informed when we were allowed to hire an inspector. I heard from other Pulte Homeowners that they were also not able to hire an inspector prior to closing. Super sneaky and unprofessional behavior. When I received my house, it came with A LOT of issues, that were NOT addressed until it got taken up to CORPORATE. Very unsure of purchasing a Pulte home again. ... Más

If you have a choice, choose another builder. Shoddy workmanship, no customer support and non-existent customer service after closing.

We have issues with our counter top which un even , no resolution made after the report , we ended up getting new back slash. The price for the materials used for the house itself is over rated

Starting out very discouraged with our Pulte experience. We had items that needed to be corrected that project manager said would be corrected after closing, which are still pending and he never followed up to complete tasks. Porter Potty was was placed on edge of grass asked field manager about it he said it wasn’t dead and it would come back, it didn’t, customer care said because it is grass it is not covered under warranty even though this is something that should be on the field manager. On day of closing there was debris, nails and broken glass where dumpster was, which showed very little in professionalism to hand off property to us. Customer care has been responsive and very pleasant to speak with , but we are still waiting to fix issues. Pictures are available on request on issues that still exist. ... Más

Booked home on 11/21/2021. Initially promised build time was 12-15 months. But they took their own time of 20 months to construct and finally gave a closing date of 6/28/2023. The delay itself is a problem but I can understand it. But the house is not in a closing condition on 6/28/2023. I closed the home as my rate lock is expiring and by that time frankly frustrated with the builder and their responsiveness. They promised to complete pending items immediately after closing but now it's been 6 weeks they don't respond and do not complete pending items. Very much frustrated and disappointed with Pulte. You cannot trust their words, and their responsiveness is very bad (I want to give less than 1 rating which is not an option above). The quality of workmanship & materials is ok. Fould a lot of issues within a week of occupying the home. Some are very so bad that I don't have words to explain. (Ex: The tissue holder in the commode are of different sizes in bathrooms and the tissue roll does not fit in them). Very much disappointed with Pulte. Dint expect this after waiting for 20 months. Literally, have to follow up for each and everything. My experience with Pulte is very bad. ... Más

Cannot get warranty work completed in a timely manner. Builder missed multiple appointments today and is unresponsive.

You’re just a number and a $ sign to this company. They don’t care about your experience or issues caused by their poor workmanship. Biggest mistake buying from Pulte should have gone with Perry!

It’s a nice house For our situation; Not what we bought, or expected. Many disappointments. Misrepresentation. Slow or no follow ups.

Our salesperson attended to our every need and is the only reason this is not a 1 star review. Our home inspector said the build quality was well below what he expected from a Pulte home. After noting the many build and finish issues that needed addressing a week before closing, Pulte did nothing for the first 4 days until I sent them an email saying that I could not close on the house in its present state. They had to delay closing from the morning to the afternoon in order to get the house to the point where I would take it. I gave up on trying to address the non-deal breaker issues b/c they were dragging their feet on doing anything at all until I threatened not to close. The contractors I hired to remodel my the kitchen and bathroom in my previous house did a much better finish job than the Pulte people did on this house. ... Más