Reseñas de Pulte Homes

We have experienced many issues that are concerning to say the least. We are 45 days post close and we still have many items that have not been addressed on our punch list prior to closing. When we closed on our house, the home had a lot of areas still to fix which they assured us would be addressed. We pointed out items many weeks prior to close which were not done until weeks after close. A lot of cosmetic issues including trim work, paint. Issues with chips in cabinets, flooring. Our project manager missed the meetings Pulte promises to have including pre-drywall. Communication was us constantly asking for an update. The day we closed, our home was dirty and they knew there were issues on the closing day, looking back it is kind of numerous that we didn’t get the welcome home sign and pictures that others did, We love the neighborhood but the quality of the house is definitely not up to the price we paid for it. Maybe once all the items get fixed it will feel like the home is up to the value we paid, but I should not be 45 days post close still waiting. ... Más

Our brand new Pulte home is one of the most cheaply built, poorly constructed homes I have ever owned. I would NEVER buy a Pulte home again. Cookie-cutter, unimaginative design, poor use of space. Home Depot light fixtures, hardware, cabinetry, carpeting and flooring. Paint is so thin I can see drywall underneath it. Numerous unfinished rough-cut wood that was simply painted over. This home is easily $250K over-priced. Horrible!

This is my 4th experience with a new build and I would have to say that it was the worst of the bunch. Much of this may the project manager’s blame but a lot of it isn't. Let’s start with the home’s backyard. About 3 months into the build process we were informed that 2ft of our (already small) 10ft yard would be taken up with a retaining wall. This ended up being 5ft of our yard. Plus, around the time that the retaining wall was completed, maybe 5-6 months into the build, they informed me that they would also be putting a railing around the Patio because they didn’t dig deep enough and the patio sat too high. Code necessitated the railing. These changes basically make our small backyard pretty much unusable and completely changed the makeup of our home. It’s like we have a giant condo. On the day of closing our home was barely cleaned. In fact, the cleaners were still in the home when I arrived and were rushing to do a cursory cleaning. They didn’t do a great job and it felt much like moving into a worksite when we did move in a day later. That’s when the real fun started. I think the workmanship suffered because they are building too many homes at once instead of taking the time to build each one correctly. Each home, even other homes with the same model and elevation is done differently. A big issue I had was that an outlet was installed in the middle of a mirror. I checked the other home across the street which is the same home and it was not installed this way. It was installed on the side of the mirror. I realize this sounds small but it isn’t. The way it was installed on my house reminds me of something from the 80’s. No modern home of decent quality does it this way. The warranty team has refused to change it. Another major issue was our gas line outside that moved in and out. The project manager recognized this when we walked through early on but never addressed it. The warranty team did their best to secure it but it still feels pretty lose compared to what it should be. The gas line. Our microwave was hastily installed a day or two before closing. It has never worked. We have been in the home over 2 months now and we still don’t have a working microwave. Instead of Pulte replacing the microwave for us, they have opted for us to work with Kitchenaid directly through the warranty to acquire a part that may or may not exist. Tbh, I don’t know if we’re ever going to have a working microwave unless we shell out the 2k to install it ourself. This isn’t nearly all of the issues we’ve encountered. The list goes on and on but these are some of the more major issues. I would just be very wary when dealing with Pulte. Besides their amazing sales rep, Romina (who has since moved on), and the friendly warranty rep, Jay, I have little good to say about the company. ... Más

Sales person Charmaine was great. Not so much after that. All of the people I have dealt with say they will help and please rate us with high marks yet they don’t follow thru with items unless you bug them to no end. Our plumbing totally backed up after 3 days. That should have been an indication what we were In for. Iam sure now they will be even less responsive.

Follow through and communication poor

Not a great experience buying home with pulte

Rushed process, poor build quality, customer experience process not in line with house prices. The builder has lost their premium touch, but not their premium prices. House materials, lack of quality assurance processes, poor customer communication, and a clunky warranty process certainly left a poor experience. Would not buy again.

We were out of state buyers. Our closing date was not flexible. Our house was rushed to finish and the shotty work relected that. I do hope the warranty rectifies the many issues but in my opinion somethings just can't be fixed or in Pulte language caulked!

It could be worse but it’s not the best either. Better than some other builders.

Worst home buying experience EVER! Pulte is NOT what they used to be 15-20 years ago. There's no care for the home buyer at all. I had a Pulte home built back around 2000 and it was a quality product. My new construction home was thrown up as fast as possible with no care to quality. If I had it to do over, I would have kept looking...

I have to say that my experience with Pulte overall was below average. My home was delayed and at the end of the process Pulte rushed to finish my home. The rush to finish resulted in poor craftsmanship and minor damage all throughout the home. We hope that at the conclusion of our first year that Pulte makes good on their promise of our “dream home” experience.

Pulte May be the leading builder in the nation but the experience in building the house and the quality they deliver is poor. I felt I paid premium price and got a not impressive product. It took them way longer than they originally committed to complete the build but every time the date was revised that slipped again. Everything was blamed on supply chain delays. I felt they weren’t transparent and honest about the delays to begin getting with. The whole experience was lacking communication and clarity. They may be dealing with such scenarios a lot but it’s my hard earned money and my only home. I literally had to escalate the issue to their GM to get some sanity in the plan. Eventually when the home was delivered there was lack of craftsmanship and quality in the home. In fact I had to do 4 paid inspections to prove out the deficiencies in their work. After all of this and numerous conversations the field manager literally walked out on us during the walk through cause we continued to point issues with the house. We eventually had no option than tk move in since I had sold my home (based on the date they gave me and had to rent ). After moving in we are getting some help to fix some problems but what ever is left is my issue or I should wait for 1 year to report my claim on warranty. I will not recommend pulte homes tk any other buyer and have them go through what I did ... Más

My name is Jay. My family and I bought the house on February 1st. On the October 21st we closed the house. This is our first time buying the new house. First time with pulte home. We are honestly to say that we are very disappointed with the buying process, the whole experience and the house build quality. We had just moved in a little over a month, the house paint has already started cracking over the living room and sunroom. It seems like the builder just try to close the house and ignore the quality. The cabinet frame cracks and still waiting on the repairing. Outside vinyl siding has holes they promised to fix which they never did. Shower tub is leaking water they had promised to fix and still waiting to be fixed. All the trim over the house looks awful and paint is not even and smooth. Construction manager Micheal seems like a nice guy but we feel like he only sweet talk to you and never really helping you fix the problems. Customer service takes forever to respond and only tell you that they will address the problem and never did. Overall, we had horrible experience with pulte home. We will never buy or build with pulte again. ... Más

Overall I give you a D. You just want to sell homes. The home we purchased had several issues. We had the hardest time getting these concerns addressed. Some of your employees just don’t bother answering their phone calls/texts or returning either. Your mortgage/title, and insurance company is a joke. The incompetence was staggering. Not sure why I bothered with this as corporate greed has taken over. Nothing will change.

The buying experience was alright, we were disappointed in our inability to select options in our home that were pre selected by the builder. This required us to pay extra for features we would not have chosen and to forgo completion of additional features we would have included. Upon move in its clear that the quality of the build was a lot lower than expected. Craftsmanship is poor and care was not taken durring the buiding and installation process. Neither of our tubs are functional due to cracks caused at installation. Many electrical outlets through the home do not work. Our sod and trees were dead upon move in. We have already needed to request multiple repairs through our home warranty and they are not eager or quick to resolve issues, instead acting like we are a burden. ... Más

Kitchen cabinet paint job wipes off with water. The wood is bleeding through as are the repairs done either on site or the factory before we took ownership. Drywall finish is shabby, with several lines throughout with drag marks visibly present along with bad patch jobs. Continue to have missing trim in the master bathroom, glass for both showers were a week and three weeks late and installed after closing. Footprints in the concrete from workers walking across while wet continues to bleed through. Cracked sidewalk in courtyard walkway. Promises made to us for "help" after close on oven replacement, screen replacement, have yet to be completed as the new oven we were promised help on is still sitting in our garage. The broken screen is still hanging off of the house. We purchased cabinets and counter tops for our laundry room, these are to be installed after close, we cannot get an answer from anyone as to when these will be ready and installed. ... Más

Extremely disappointed in the quality of workmanship. I wasn't expecting this type of experience because of how highly Pulte is recommended and for the price that was paid for the home. Some of the issues were being addressed right away but then everything stopped when I was transferred to a different point of contact. I had to go through the whole process all over again with some items. Other items the different trades had to be scheduled weeks later to see what needs to be done. One of which said it needs to be replaced throughout the entire house because it was installed wrong, but I have to wait to see if that is going to be approved. This whole process shouldn’t be like this. If something is wrong it should be fixed and fixed correctly. ... Más

Did lot of follow up before closing . Still things are pending for fix which was committed on email to be fixed by field manager . Still it’s open . I never recommend anyone . Not sure it’s Pulte management fault or field manager fault or contract fault . No one aware about what they have done what they have to look . Really very very bad experience

If I could go back in time, I would have gathered more information about Pulte before building our home. The final touches of our home were rushed, leaving us with unsightly mistakes all across our home. In addition, since moving in to our new home 30 days ago, our breaker box exploded because it was “wired wrong,” the external of our house was NEVER FINISHED so we are co-habitating with tons of spiders and bugs, and the community has had people over at our home fixing THEIR issues every single week, for 4-8 hours EACH DAY. I don’t feel at peace in this home and I am severely concerned about the efficacy and safety of our home! Think TWICE before purchasing from Pulte. We are far from pleased at this point. ... Más

My husband and I were so excited to build our perfect house with Pulte. At the beginning, we were sold a beautiful elevation with stone up the garage and house. AFTER we signed and put down our deposit our sales rep told us that this is actually not what we would be receiving and there was actually significantly less stone. Pulte shows the correct elevation for other communities, so why sell us the elevation and SWITCH it on us last minute? Communication throughout the building process was not the best. Throughout construction, there were many errors that we caught, such as wrong cabinets installed and crooked walls, however the sales rep told us to trust Pulte's work. At the time of our celebration walk through, we were shocked to see the number of errors Pulte did not catch: cracked window framing, CROOKED fireplace, cracked trim, incorrect shower tile in the math bath, chipped doors, cuts in floor, gashes in the wall and trim, kitchen island pendant lights installed in the WRONG location, duplicate and loose railing balusters, multiple cabinets needed to be replaced. These are just a few of the issues and we blue taped them. Three days after our celebration walk through we closed (which, per the contract the celebration is supposed to be at least 1 week prior to closing). We were shocked at our final walk through to see how many of these errors were completely ignored! People had just taken the blue tape off and called it a day. We also were only allowed to walk through the house during the final walk through for 30 minutes because the construction manager had to go to Michigan for a wedding.... I had a family member with me at the final walk through and it was embarrassing for him to see the state of the house that we paid so much for. Not to mention, the house was absolutely filthy when we purchased it. There was drywall dust caking the baseboards, workers urine in AND AROUND the toilet, personal trash inside of cabinets and the window sill, basement had not been cleaned since construction concluded. I was shocked, and when I expressed my concerns I was told that I should just hire my own processional cleaner if I’m a “neat-freak”. If I purchase a brand new house from Pulte, I don't expect to clean up after Pulte's contractors. Since closing, it has been a nightmare to get these issues fixed. It has been over a month since closing, and we still do not have a resolution to most of these issues. I also feel like Pulte does not care about us or our home after we closed. The electrician that was sent over to correct our pendant lights left our house absolutely trashed - drywall dust EVERYWHERE since he did NOT cover up anything in the house before he cut into the ceiling. In addition, he then used our brand new personal vacuum to attempt to clean up after him, which destroyed the vacuum due to the dry wall dust.... Thanks Pulte!!! The issue is that it seems Pulte finds as many cheap alternatives as possible. ALL of the "upgraded" trim, baseboards, and even our fireplace is MDF. This was not disclosed to us, instead our sales rep told us how great everything would be since we were paying so much to UPGRADE. In addition, the paint that is used is not of any quality - it chips and smudges so easily to the point where the Pulte workers couldn't put their work bag up against the wall without smudging it. It is also confusing how Pulte does not recommend for homeowners to paint for at least 1 year, however does not provide quality paint to withstand normal ware and tare in a home. Like I said, it has been over a month that we have closed on our home and these issues are still not addressed. It is so disappointing that this is what we are experiencing and it seems like there is no support from Pulte. My husband and I also have to take time off of work to be at the house to wait for a Pulte worker to come over, and many times they are late or do not show up at all. This is causing my husband and I to miss work and lose money. ... Más

Pulte handed over to several vendors for construction. Many individuals are freshets and don’t know basics. They simply experiment on Home. While pulte boast building energy efficient homes, they provided single switch for entire exterior configuration of lights. Engineer don’t want to correct any thing in Rutherford,Fuquay Varina

Entire Glenmore community division was mis managed. Too many open builds, too many management changes. Poor oversight and quality control of trades and the work performed. Good ole boys club on how the builds get completed. Pulte often believes homeowner has no experience with what they are referring too in comments, issues, mfg., quality or trade work. Final closure date moved 4 times and extended another 5 months. Sales staff is lacking accurate info, dismissive, and non-forth coming with information. Communication was extremely poor. Overall, I would not recommend, nor build with Pulte again. Price gouge purchase cost was certainly advantageous for them for the current market, but lacking for the experience, build, and final quality, both in physical home and final land grade for the homeowner. ... Más

Construction manager and warranty department do not respond to issues

Quality of workmen ship and materials used were not even up-to the mark. Construction managers had no control on the contractors. They just do things on their own. I would say, they deployed some freshers to do the job and they did what they can do. Most of the items in the house had issues. They tried masking these up during the walkthrough. Upon using these items on a daily basis we started seeing issues. When reached out to warranty team, they came back saying that the damage could have happened because of the usage which doesn’t make any sense. No one cares about the issues and they ask us to wait for 11 month window to fix issues. Cracked caulking, drywall cracks, nail pops, and cracked grout lines, floor squeaks are covered under the one year warranty, but only once will this be addressed, per the warranty manual. Overall very unhappy experience. ... Más

Good morning. Overall our experience with Pulte has not been positive. We started excited when we signed/started but it only went downhill. We suffered the filling issues: 1. Closing well past promised due date requiring unnecessary expense on our part and stress on our family, jobs, and children 2. Rudeness by several members of Pulte staff including mortgage, closing office, building team. Issues required bringing in manager to assist 3. Unresponsive construction manager. We are over 30 days past closing with our punch list not done and growing. We have over 30 additional issues found. Our concerns are no longer being addressed which is unacceptable. Here is our list: We also need to submit our list since we’re at 30 days of what needs to be fixed which we have unable to get anyone to address including warranty: 1. Ethernet wall sockets incorrect type/unuseable 2. Back porch post - replace 3. Garage windows - paint 4. Windows above garage (attic)- paint edging/borders 5. Door in garage leading to mud room - replace (gouge at bottom prior to moving in) 6. Kitchen door cabinets - replace (they got dropped off) 7. Blue tape marking issues still within home (paint/drywall). Removing as I go if needed 8. Floors with paint on them. 9. Front door frame - clumps of paint/sealant around frame (grey area) 10. Broken door stop in office 11. Dry wall/texture hole by upstairs bedroom 12. Garage Leak in ceiling 13. Inspect AC ducting in the rest of the house for leaks. 14. Roof Fascia 15. Front home vent fascia broken. 16. Drain above front door 17. Light above front door 18. Slab Skin Coat 19. Driveway many issues 20. Slabs on side of house 21. No top soil 22. Broken irrigation hose 23. Large section of yard with no sprinklers. 24. Soaker hose around electrical box 24. Sprinkler heads covered 25 sides/center of yard not leveled/resoded 26. Garage never repainted. 27. Both sets of windows in attic never blacked out 28. Fascia under master bathroom plumbing. 29. Broken cabinet door in master bathroom 4. Unable to get people with Pulte to keep their word, from closing dates, interest rates, returning calls, etc. 5. Poor work on a half a million dollar home especially yard I won’t keep going because this just upsets us. As an active duty family, buying this home was a huge commitment on our part and we feel used/abandoned/ghosted/manipulated by Pulte staff. As nurses, we are used to stress and customer service. Pulte has not provided this well. We will never recommend Pulte to anyone at this point. ... Más