Reseñas de Pulte Homes

El mayor error que cometí fue comprarle a Pulte. La mano de obra es terrible. Los problemas de garantía que se señalaron hace meses aún no se han abordado. Si está comprando en Pulte, asegúrese de obtener una inspección de un tercero antes de cerrar y rehúse cerrar hasta que se aborden todas las deficiencias.

1) No estoy contento con la calidad de las mejoras, como los zócalos, las puertas, los grifos y los suelos. Falta calidad, paneles de yeso, etc .... no se ha realizado ningún control de calidad. 2) Sin supervisión del trabajo, el cliente debe identificar y señalar los problemas. 3) Caminar durante cada etapa de la construcción de una casa es superficial. 4) Pagado por la conexión del ablandador de agua ~ $ 800. Me dijeron que toda la casa tendrá suavizante. Luego de mudarse encontramos que el grifo de la cocina y el refrigerador no lo tienen y eso no nos fue comunicado durante la selección de la opción lo cual nos hubiera ayudado a tomar la decisión. Ahora tenemos que pagar $ 1000 adicionales a los encargados del ablandador de agua para que cambien las tuberías. 5) Baño, todos los grifos gotean debajo de los gabinetes, el constructor no es servicial ... dicen que no hay goteras incluso después de que vieron las goteras. Estoy investigando más y me aseguraré de que el constructor sea responsable y no repita este tipo de operación comercial a otros clientes. Investigarme con el profesional para asegurarme de que mi pregunta sea precisa. 6) Hemos actualizado todos nuestros inodoros a inodoros más altos. Durante la inspección, descubrieron que no cumplieron con la actualización, tuve que señalarlo al supervisor, reconocieron el error y cambiaron los baños nuevamente. Esto muestra claramente fallas en sus operaciones. 7) Busco la perfección no busco problemas. pero descubrí que en cada paso del proceso, nos empujaron, pero no se prestó un servicio adecuado. 8) Puedo nombrar algunas personas que hicieron todo lo posible para atender a los servicios al cliente: 1) Angie - Buena persona de ventas y muy receptiva. 5 estrellas por su servicio 2) Shane - Superintendente, excelente en hacer las correcciones. 4 estrellas 3) Daniel - Jr supervisado, excelente en la experiencia del cliente. 4 estrellas 4) Trevor - Hipoteca Pulte. El proceso de cierre del préstamo fue muy profesional y completo fue increíble. 5 estrellas por su servicio. ... Más

Mi nueva casa adosada se cerró en junio. La ubicación es muy buena, pero la calidad de la construcción es realmente peor. Durante el recorrido final, ya encontré algunos problemas de calidad: marcos de puertas torcidos, escaleras mal manchadas. Aunque nunca antes teñí la madera de las escaleras, creo que definitivamente puedo teñir las escaleras de madera mejor que sus contratistas de pintura. Además, ya hay tres lugares con grietas en el techo y dos lugares con fugas cerca de las puertas de la terraza. Me comuniqué con el administrador de cuentas sin respuesta y tengo entendido que está ocupado con todo tipo de quejas de los propietarios. ... Más

Los contratistas fueron descuidados en el trabajo terminado y Pulte no tiene un medio eficiente de control y equilibrio que garantice una mano de obra de calidad. Es muy decepcionante dado el dinero pagado.

Por el precio que pagué, esperaba una mejor calidad y pulido en la mano de obra. Tantos defectos cosméticos y descuidos. Las molduras y molduras están golpeadas. Las paredes tienen distintos grados de textura cuando deberían ser lisas. Diferentes colores de pintura utilizados en una pared. Tantas cosas que son decepcionantes para seguir descubriendo. Pulte hace estas grandes promesas de experiencia para el cliente, pero no se comunica con ni se da seguimiento a mis solicitudes. La capacidad de respuesta ha sido tan pobre. La casa y su acabado se sienten y parecen un trabajo urgente, y eso fue después de empujar el cierre. Nunca hubiera aceptado esta casa en las condiciones en que se encuentra si no fuera a quedarme sin hogar después de que cambiaron la fecha de cierre. ... Más

Muy descontento con la calidad del trabajo, mano de obra deficiente. Ha presentado una solicitud de reparación y reparación de fallas notadas, más de 4 semanas y ningún progreso.

Tuvimos problemas desde el principio con el Centro de diseño, el Gerente de proyectos y Pulte Management. Cada pequeña cosa fue respondida con "no, no podemos hacer eso", o "no somos un constructor de viviendas personalizado". El Centro de Diseño estaba limitado en algunos artículos y todo lo que estaba "incluido" era de la vieja escuela, colores antiguos o descontinuado. Había una baldosa incluida para los pisos y baldosas del baño; era beige. A partir de ahí, todo fue una mejora. Ahora en el Gerente de Proyecto ... mientras se enmarcaba nuestra casa, yo era un charco en el medio de la casa debido a la lluvia; La respuesta del gerente del proyecto fue "sucede y, según la selección de pisos, se nivelará". ¿Qué? A continuación, ¿no se pueden colocar estantes para baldosas en los baños? Gerente de Proyecto: "tenemos que hacer todo como está en las especificaciones". ¿Otra vez que? ¡Estamos hablando de un artículo minúsculo! El Departamento de Agua de la Ciudad de Henderson no pudo firmar porque Pulte no cumplió a tiempo después de que el comienzo rechazara dos veces la Ciudad. Afortunadamente, conocíamos a alguien que trabajaba para la ciudad y Pulte corrigió el problema sabiendo que venían a inspeccionar para que pudiéramos mantener nuestra fecha de cierre. Antes de eso, en nuestro recorrido, el gerente del proyecto nos dijo que nuestro cierre se retrasaría porque pusieron la alfombra incorrecta. ¿En serio? Y se suponía que debíamos decir "oh, está bien". No, una vez más, hablé por teléfono con nuestra persona de ventas que realmente no pudo ayudar y luego insistí en que su gerente me llamara. Al día siguiente, milagrosamente, el gerente "encontró" la misma alfombra en el área y fue reemplazada. Nuestro marco en la ventana del dormitorio principal se hunde; y el techo / piso tiene una separación de 3/4 ", lo que hace que las molduras de techo sean casi imposibles. Otra pared no está nivelada. Los pintores hicieron un trabajo horrible en el exterior. La pintura está en todos nuestros adoquines y hay algunas áreas que no Nos encanta nuestra casa, pero no recomendaríamos Pulte Homes. Lo único positivo que tengo que decir sobre nuestra casa es la vista, el arquitecto que hizo un trabajo fabuloso utilizando el espacio y el piso. ... Más

Falta de supervisión adecuada durante todo el proceso de construcción. Varios problemas de construcción asociados con trabajos de acabado, problemas de plomería (como tuberías que hacen ruido), entre otras preocupaciones.

Faltaba atención al detalle, la calidad de los materiales y la mano de obra no eran las del precio de la casa.

Hay muchos pequeños problemas de calidad. Me sentí apresurado y no me dieron un verdadero golpe / calidad. Ahora tengo un problema de seguridad y en lugar de discutir el problema conmigo, la gente simplemente apareció y en un mal intento de solucionarlo sin ninguna notificación, el trabajo se iba a realizar. Creo que la comunicación ha sido horrible desde que cerramos.

Nos dijeron que nuestra casa tendría una puerta desde el garaje hasta la puerta trasera. No es asi. Cuando les preguntamos, dijeron que estaba fuera de los planes que firmamos. Sí marcado DESPUÉS de que los firmamos. Todavía tienen que intentar solucionar este problema. Falta la mano de obra en la casa. Hay huellas de pies en mi camino de entrada y metel ruibarbo se ve a través. Colocaron mi camino de entrada de manera muy ineficiente. Ni siquiera podemos entrar al garaje del tercer automóvil sin pasar por encima del rociador que colocaron justo en esa esquina. Las otras casas de la cuadra tienen un ángulo muy diferente para su camino de entrada. ... Más

Excellent. Satisfactory answers to all question.

The entire process was scattered and unorganized with multiple people not communicating throughout the process which led to ultimately miscalculations and several times being misinformed and ultimately leading to myself and my family being homeless due to errors on their behalf for several days due to the time frame of me receiving Keys being pushed back due to again errors on their behalf. Also this was mainly due to the fact that they waited till the absolute last minute to start qualifying me for my loan. They began working on my loan when both the home I was selling and buying were already in escrow and just a couple of weeks away from when I had to be out. ... Más

The mortgage experience was all over the place! Never would I use Pulte lending nor would I recommend them. Buyers beware!

Pulte Mortgage was horrible to work with, Trish was the most miserable condescending person I have ever had to deal with. The Builder side of Pulte was great and the salesman Jeff was great to work with also and the construction manager Michael was very helpful and took care of any issues we had. We will recommend Pulte as a builder but do not use their mortgage company side at all.

Once I bought the home and moved in we feel like we live a nice Resort Community!!… great pool house and well kept so far

Buying this home was So difficult using Pulte Mortgage. We have excellent credit, Zero Debt , a down payment of 34% of a the sales price, and all of our documents in order ( account statements, income statements etc). It would have seemed it should have been easy. It was so difficult, I sent all the documents requested then a different loan processor requested the same info again apparently did not look at the file first. This happened several times. The process was ridiculous. That is the mortgage part, now the house itself. It is ok. On our pre closing walk through the construction manager identified a drainage issue between our home and the neighbors home, he submitted a ticket for repair. More than a month later nothing has been done. I submitted a repair request through the owner portal and was told it isn’t covered. I have since sent a follow up email and the construction manager got involved since it was identified prior to closing however as of yet nothing has been done. I am at this point very disappointed and wondering if this was the right decision to purchase this home. ... Más

It took 10 months to move into the house. They lost our paperwork. You get no response from sales leadership. There’s a lack of communication between leadership and their sales personnel. The general manager of the sales in Polo club could give a —— about the customers after she has the sales. You have to remember when you’re buying a Pulte home you’re not buying a custom home so there are flaws and deficiencies in the build. If it wasn’t for one sales person, Britta, I don’t know if where we be today because there is no support and there’s a lof lack of communication on the top. I’m guessing it’ll take me another five or six months to get my dirt and grass, driveway to the house since Pulte doesn’t seem to be customer friendly. In fact on this questionnaire, they have it marked as we purchased the springs home when we purchased the meadows. In fact, I reached out to the vice president along with my wife. His first name is John. He’d never even responded back. They’re all about the numbers not customer service. Just remember that. ... Más

Pulte mortgage was a nightmare to work with. They were very slow to respond and kept changing what they wanted/needed. I would NEVEr use Pulte mortgage again. Luckily my loan was already sold to a different bank so hopefully I never have to deal with them again. The townhouse itself is nice. I had a few minor issues after moving in that I ended up having to address on my own because I did not get a response back from the builder even though I emailed him multiple times.

I am very pleased with the final product. However the journey was very unpleasant. My construction manager Dustin was a positive point in the building process. The sales experience was an absolute disappointment. Several bait and switch situations. A verbal agreement/understanding does not benefit you at all. My experience with Pulte definitely has me questioning their integrity...Read and only agree to what is on paper. Even though there are hundreds of papers to sort through, dont docusign the emailed papers until you know exactly what is on the documents. Your prior verbal understanding of an agreement should not deter you from reading/understanding every page....The final product was worth the terrible sales experience. Good luck ... Más

My experience with this company was terrible, Tifanie was not doing her job, when it came to responding to emails. The company it self doesn't answer phone put will respond in email right after you call. I am still having issue with my address trying to get my gas turned in my name since June 2025, they have address all wrong no one responded. This is the worse company I ever work with when it comes to purchasing a home. If they give you someone name Tifanie ask for someone else. Taylor the walk through guy was great he gets all 5 stars for me. Mico also gets 5 stars from me. The rest of Pulte get nothing worse experience and to stillness dealing with wrong address trying to get appliance done is crazy. ... Más

When I signed my Purchase Agreement for my townhouse, I signed a document that stated Included Features and listed under Exterior it stated that I would receive a “Fully Sodded, Irrigated, Landscaped Yard.” Instead when they installed landscaping half of the front yard contained mulch with plants and the other half and the boulevard was filled in with rocks. When myself and the other neighbors reached out to Pulte regarding this issue, they said the document meant that they put the “hardscape” down so we didn’t have to sod when we closed. Additionally they said they were saving us money in HOA dues from plows tearing up the grass. I spoke to people who do plowing and the person installing our landscaping who all said the rock will cost us just as much to maintain as grass because the rock will be sprayed around the driveway and street when plowed and all of the rock and mulch will need to be filled each year at a cost to the HOA. So now we are left with a front yard full of rocks instead of grass which is an eyesore and a safety hazard to the kids and vehicles in the neighborhood. Additionally, we had an issue with a drain being clogged behind one of the buildings. It remained that way for several months and continued to get worse everytime it rained. It got to be several feet deep and about two buildings long. We notified Pulte repeatedly and they did nothing about it. Finally we involved the city and Pulte pumped “the pond” and cleared the mud out of the drain. We were also told originally that they were going to sod that area when we purchased our townhomes. While the drainage issues were occurring Pulte was telling us that they intended to leave the area as natural vegetation. Meaning it was going to just be a muddy, weedy, mosquito infested slew. When the city was contacted they confirmed that the original plans stated that the area was to be sodded. The work has yet to happen, so we will see. It also took a call to the city to get Pulte to repair an enormous pothole in the street that was causing people to turn into oncoming traffic when turning onto that street to avoid the pothole. The street maintenance is the responsibility of Pulte until construction is complete and it has been turned over to the city. I am enjoying my new townhouse so far on the inside. It has only had a few cosmetic issues and service has been very easy to work with. However, upper management outside of our neighborhood for sales and construction that we tried to find resolution with regarding our exterior issues were horrible and condescending to deal with. I have never seen a rock yard in the state of MN. I feel the look devalues my home,, is a safety issue, and will cost us more money in the long run than if they had just sodded the yard. Had I known they were going to mislead us the way they did, I would have gone with another builder/community. ... Más

Horrible experience buying this house. Mortgage and Insurance were absolutely horrible. I think the mortgage part is a complete scam. They took my 20% down payment and sold my mortgage before my first payment. Insurance is still sending me cancellation letter after issuing and canceling my I insurance before I even closed on my home.

I had a horrible experience with both Victoria in the sales office as well as Monica at Pulte mortgage. Victoria was rude and unhelpful and frequently used terms like “breach of contract” as a bully tactic. Monica at Pulte mortgage was often confused and had conflicting information, often calling me when she was trying to call another customer. Even at closing, she incorrectly told me my closing was on hold even though it had been given the clear to close because she had the wrong information. The house is beautiful but the experience with purchasing it was awful and I would not recommend it to anyone. ... Más

There are many issues with this home buying experience. First, before we went under contract we were told that the neighborhood would be only homes and that there were not going to be any townhomes built in the neighborhood. We were also told that the area beside the mail boxes was reserved for the construction of a pool with a play area and a splash pad for the children in the neighborhood. Unfortunatley this is not the case because now there is a plan to build roughly 170 townhomes in the front of the neighborhood connected to the neighborhood entrance road and the townhome owners will be granted access to the amenities. Besides the fact of the information being untrue, the infrastructure of the area can barely support its current population, the addition would cause an additional strain. Secondly, the amount of time between the final walk through and closing date are too close to one another which forces poor workmanship issues to not be resolved. There are so many other issues with Pulte's process but we are all intelligent enough to understand cause and effect, and the difference between being legally and morally correct. With that being said i understand the when it relates to profit margins you only have to be legally correct. So, I am going to end my review knowing that this is a formality that will fall on blind eyes and deaf ears but in the slim chance that the opinions of your customers are relevant, i suggest you speak with the other members of this neighbor because the concerns that I have learned about from the other homeowners here have much validity and reflects poorly on Pulte Group and their shareholders ... Más