Reseñas de Richmond American Homes

This is my first home I bought in AZ after moving here a year ago. Now that I have finally moved in I have been running into nothing but problems. I have a full sheet of things that need to be fixed. I have been in communication with Anthony but it is hard to request time off from work to provide him those 2 days that he needs to have workers come fix it. I have nothing but luke warm water in my master bath, a have a kitchen cabinet that looks like a rat chewed it, I have nails sticking out of the stairs, cracked kitchen island and alot more. I feel like the builder was in a hurry to build the home and never checked the work that their workers did to see all the damages and its not just my house my neighbor has also told me about the stuff in their home. I currently have a garage door that is brown with the bottom panel white. Since I am new at job it is hard for me to take time off specially since I work 8 to 5 monday to friday and Anthony told me that the workers also work Monday to Friday from 8 to 4. I also had a new home build in Lake Elsinore with CalAtlantic but didn't have as many damages as this one does. ... Más

It started off good but changed construction supervisor before closing. Things I was promised suddenly disappeared. After closing found issues that I’m still waiting for warranty to repair. And 1 item I’m not sure how they are going to repair but I can’t move in until it is resolved. I’m not sure I would buy from this builder again

We originally contracted for a home that didn't fit on the lot. After this fiasco, they increased the lot premium trying not to honor the lot premium under the original agreement. They call it a custom build to order home. But the reality is they restricted our choices in materials. They mandated a set of rules that essentially yielded a standard spec home at a custom price. Nothing was custom. We couldn't even pick a location for a TV outlet. Thank goodness we had a realtor that helped us when the builder wanted to break promises. The builder altered the plan decreasing our window sizes to suit their bottom line. I would never buy from Richmond again. ... Más

The home is nice and for the most part well made. Warrenty gal Gale for inside the house is amazing. We have a drainage issue so our front and back are flooded and killing the grass. There’s also a drainage cap missing. I brought this up as soon as we moved it. I messaged our sales rep Chris D. and he pretty much blew off the issue and said there’s nothing he can do to help us. He became rude about helping us after we bought the house.

Seller was in a rush to close. We found out later, the seller’s representative wanted the commission prior to transferring to a different company. The builder failed to properly submit all building permits and documents to the county. We have been in the property for five (5) weeks and we still do not have a valid address. Do your research before buying with this builder.

-moved in missing air vent and exhaust fan in a bathroom -scuttle hole access to first floor attic is blocked by an engineered truss (no access) -toilet in primary water closet smells of septic and no on has come out to check after our request was made -walls are out of square (no tools needed to determine it’s that bad) -inspector notified Richmond team of TWO GAS LEAKS. We were promised this was remediated. Gas supplier had to come and turn off our gas because the subcontractor claims they were never notified and we slept our first night in the home smelling gas but not able to detect where the leak was or if we were being paranoid because the leaks were “fixed”. These items I’ve listed scratch the surface of our issues and dissatisfaction purchasing this home. I worked for Richmond American homes in Washington state while this home was being built for us. This home’s lack of quality is incredibly disappointing to the brand. ... Más

The purchase of the home itself was not the issue; however, I encountered problems with the washer and dryer included in the sale. Upon moving in, I discovered that the dryer was dented, and I requested either a replacement or a credit for the damage. Additionally, the washer and dryer were not connected, even though the purchase agreement included a $2,000 charge for a washer and dryer that were to be installed and operational at the time of closing. This situation has left me feeling as though I purchased a used product rather than a brand new home. Furthermore, no extra paint was left for touch-ups, the overall experience has been disappointing given the expectations set during the purchase process. I respectfully request that Richmond credit me for the damaged dryer or provide a credit for the unit, and address the issue regarding the washer and dryer connection as specified in the purchase agreement. Thank you for your attention to this matter. I look forward to your prompt response and resolution. Please note the Will and Denny are great to work with and they have nothing to do with the issue at hand. ... Más

Unfinished home upon closing and it's been a hassle to get anything fixed or finished in the 30 days since closing. Still waiting!

Richmond builds the exact same home differently (e.g., garage is finished in one, but not the next). Then they claim that code does not require it be finished. All of which may be true, but why am I be punished for making a down payment when the lot is released. Then my neighbor comes along gets the garage finished and pays less for their house. Only one example of how inconsistent and unprofessional Richmond can be.

A couple things, first the sales representative was horrible, total lack of response to multiple inquires, I felt many times he blew us off. As far as the home, I’m mostly happy but there are a few issues I would expect a seasoned builder to get right. First not all studs are 16” on center, a big problem I noticed when mounting brackets for TVs in what I consider logical places. Some I found were 17, some at 21, very frustrating. Also electrical outlets, same with TV locations, they are not center in walls where they should be logically. This shows poor care in craftmanship

Buying a house is supposed to be exciting blah blah....Well buying a Richmond Homes was the absolute worse experience I've had. If we wouldn't of been left homeless I would have walked away from this purchase. As I get settled in and what not ive noticed a lot of issues. In the RV garage, the wall outlets are not at the same height level. The sheetrock edges arent on 2x4s. The RV garage has a whole 3 outlets in the 43 foot garage. They left the plastic on the over head lights, when the garage opener was installed they took the power cord and went around the frame to plug it in, this caused the light cover to not close. The back deck was a total waste, it was 3x5 or so. No stairs to the back yard from the deck which was over 24 inches high. When I brought this up the fix they went with was to add a complete railing around the deck. By doing this we had no access to the yard till I removed it. When the wind blows the inside doors rattle. ... Más

I was told my house isn’t worth the asking price and it could appraise for less. It did not. They used this as a sales tactic to convince me to buy at an inflated price. They offer incentives but it’s a far stretch to get them to utilize all of them. Tried negotiating with them for weeks and ultimately gave in to them because we were tired of their games. They didn’t make the sales experience enjoyable. Defects started to show close to closing. The assistant superintendent was giving push back about work being completed. The actual superintendent was extremely helpful and the warranty company has been responsive. In the end, I learned a lot of buyer bewares to look out for. You will experience it almost anywhere with a newly built community. I just wanted to express my dissatisfaction with this specific community. ... Más

The house has been ok. No serious issues.Mostly normal new house issues. It would have been nice if there had been at least one pest control treatment as the spiders are out of control. However, with exception of financing part of Richmond, no one else cares about follow up or the buyer. They expect you to meet their schedule for every step and act like they are doing you a favor selling you a home. There is generally no respect for the owner at any point: be prepared to continually call or text if there are issues immediately following move in.

Quality of work is lacking, during initial inspection many items were brought up. During the final inspection most of the initially mentioned issues had not been resolved. We already have a list for about 30 items that will need to be addressed during the 30 day inspection. Most minor, but a handful of issues are pretty big.The assistant superintendent that did the walkthroughs did not seem very knowledgeable and seemed rushed. He also tried gaslighting us about and issue, saying the shower door is intended to only swing one way, which is incorrect, the issue is the alignment and or the tile floor. Overall not the best experience. ... Más

Many problems exist with the new home. Builder cut corners and forgot to do many things properly. Responsiveness has not gone well.

Home buying process was not good. Their lender was terrible and I had zero communication with sales rep declined and a few things he described were inaccurate. He also didn't tell me about the upcoming inventory. Their site project manager was the saving grace. Two weeks after signing we had a huge leak, thankfully we were connected to a plumber and they stopped it but it took builder a month to fix under the warranty (thank goodness for a warranty). Having been here in the house for a month I think there the ceilings are horrendous and look like we've been here longer some of the materials used do give cheap too. Would I purchase another home them? I don't think I would. I'd try another first knowing which better questions to ask ... Más

I would like to write a good review in regards to issues in my home that still need to be resolved but unfortunately I have not had a good experience as of now. After the inspection, I was told that whatever needed to be fixed would be fixed within the first 30 days of the closing date. It is now past the 30 days and i have nothing fixed.

I don’t have any comment at this time

There were multiple issues with this experience. Some minor and some major. While the floorplan had some great points, it also has some detractors. The master bedroom door to the bathroom opening to the same space as the shower door so they can’t be opened concurrently was a gross oversight. We will likely need to change the shower door or the door to the master bath to a barn door. Front door is only 32 inches. No person with a wheelchair could buy or live in this house without modification. The placement of the handrail on the steps to the front door removes 4 inches of usable space on the steps. The patio was on average 20 inches above grade but the company cheaped out and did not put any sort of steps from the patio to the ground. There is certainly a risk of injury trying to go up and down. There was a lot of construction debris left on the lot and in the crawl space. Approximately 20 items submitted on the 30 day warranty request. The most egregious was that the appraiser appears to have been in the pocket of the builder. My realtor did due diligence on comps and was able to show the house was over valued in the appraisal based on other closings of the exact same model in the neighborhood. The appraiser used none of the comps but instead used future closings not closed by and comps 7 miles away, not current relevant closings. Worst diligence in appraisal ever. This is not the fiirst house I have ever bought. Richmond refused to even consider it. The only reason we closed was so as to not lose the earnest money. This was a VA loan and this appraiser was VA approved. The issue was taken up with the VA and they made excuses for him. There is no doubt this appraiser was in the tank for the builder. ... Más

Our home required removal of a shower pan and some tile/drywall. When the drywall was removed, a water bottle full of urine was found. I’m happy to provide a picture for proof. Overall, the craftsmanship of the home has been lacking. We’ve had to contact the warranty representative frequently. It’s disappointing considering what was paid for the home. We already have concerns about its’ longevity.

Richmond American employees at the build site did not appear to care about the buyer’s experience. Each week, we would receive an update on work that would be done the following week and each week, it was the same work. In other words, for 5-6 weeks, absolutely no progress was made on our build. We had to involve our realtor several times to follow up and go onsite to speak to employees. The superintendent Nick created a lack of trust with Richmond and even after move-in, a several items from our final walk through have not been completed including items that violate local code (international code 504.7, IRC R311.7). It was only when the project manager, Jim, got involved about 6 weeks before move-in that we finally started to see traction. Jim truly cared about our experience and was the saving grace to the whole process. Despite that, our close date got pushed out 4 weeks which is a lot of time to be displaced between homes. ... Más

Closed 12/31/24 with a list of items that were not completed and required additional work to be completed. Caught during home inspection or visual inspction before closing. Provided itemized list with pictures. Unfortunately, little to no response for these items to be completed.

The sales person Lia was excellent to deal with. The construction manager was responsive 90% of the time of the time but still could not for full fill my request to fix the many issues. The limited features provided at this price point was extremely disappointing. The laundry is on the first floor away from all the bedroom, not practical or convenient. There are useless upper and lower cabinets in the Master bedroom. A terrible waste of space and functionality. No under cabinet lighting in the kitchen! At this price point you would expect that at a minimum!

While I would like to commend our sales representative, Claudia, for her professionalism and assistance throughout the home-buying process, I encountered several issues with the quality of my Richmond American Home (RAH). Just for starters, the floors are not level. The flooring throughout the home is uneven, creating both aesthetic and functional problems. Also, the tile for both bathrooms were substituted, but the grout used was the color for the original tile...this should have been thought out by the builder and designer who substituted the tile, but it was not. Now I have lovely tile that is offset with ugly grout. Another issue, is the countertops for the bathrooms were misaligned over the sinks, which is both visually unappealing and reminds us everyday of the lazy "craftsmanship" RAH touts. These issues do not reflect the high standards I expected from a reputable builder like RAH. As a homeowner, I relied on their commitment to quality and craftsmanship to ensure my investment provided me long-term satisfaction, and I feel like I was duped. Recommend if you buy from RAH, you do your homework and look at other builders and their "craftsmanship". RAH needs better quality control of their contractors. Contractors should be customer focused and company awarded so they feel some sort of pride in their work and not just "get'er done and get out" leaving the homeowner to just deal with it. ... Más

We purchased a home and did the final walkthrough etc and all was taken care from the list our inspector provided. Their was one issue that wasnt…water dispenser from fridge. We were told part had arrived and scheduled the technician to repair. Technician arrived no part was given to us and tech knew nothing about it. The technicians made several trips and still hasnt been fixed as of 11/25….moved in 10/11. My wife or I have had to take time away from work and be at the house each time. Appears to be no sense of urgency or desire to get this resolved. Lesson learned….always have issuues resolved before closing. ... Más