Reseñas de Richmond American

Amazing home! Very helpful and a smooth process.

Greg, my sales person was always available and willing to help with all my questions/concerns from start to finish. Superintendent was always communicating with me on a weekly basis and willing to help me understand the construction process. Mortgage banker and gallery representative poor communication, unresponsiveness and unprofessional attitude. A lot

Builder and sales excellent. Title good/very good. Mortgage - POOR

The time line for closing changed 3 times. That cost me extra money for temporary housing.

We love our home. The preferred lender was really great. I feel like the builder agent could have communicated a bit better. It caused a delay of a few months and we had to spend several thousand on an apartment. They wouldn't sell us the lot we wanted because our down payment was contingent on selling our house. We went under contract for a different lot being very clear we intended to transfer to the lot we wanted if it was still available. The home we wanted was supposed to be finished late September/early Oct. But once we went under contract for the lot we didn't want, they stopped working on the house we wanted and rushed to finish the house we put a deposit on. We sold our house, did everything to transfer the paperwork to the original lot we wanted only to find out that now it wouldn't be done until mid December. Kind of threw a wrench in Christmas. The builder also didn't notify us that the house was built 10' further back than the plot map showed until we were under contract. This makes the backyard very small, but we've come to appreciate that we have a view out our side windows whereas everyone else has a view of their neighbors' windows. That's all just some feedback. All of the above will be just a silly memory in a few years. Just odd that they'd stop construction on a house that had a buyer to focus on building a house we told them we weren't interested in. Overall we're very VERY happy and the warranty people, especially Trudy are absolutely phenomenal and fantastic to work with. ... Más

I rated my home buying experience 3 out of 5 stars primarily because of the customer service I received from the sales representative I was assigned to work with. As a first-time homebuyer, I expected more guidance throughout the process. After initially visiting the model homes, I called Erika a few months later to inquire about a specific home I was interested in. Unfortunately, our interaction felt very passive, and I didn't feel that she was particularly helpful or engaged. When I later visited the community to see the lot I was interested in, Erika was unavailable, and one of her coworkers assisted me instead. He was outstanding. He took the time to thoroughly explain the available floor plans, pricing differences, and other options I hadn't considered. His knowledge and willingness to help are actually what led me to purchase the larger home. I truly appreciated the time and effort he invested. Once I moved forward with the purchase contract, I was reassigned to work with Erika. Unfortunately, my experience did not improve. There were several occasions where I was given incorrect information. Because I took the time to carefully review my purchase and disclosure documents, I was able to identify the discrepancies and reference the agreement when following up. Erika apologized after I brought these issues to her attention, and later attempted to build a more personal relationship by sharing information about herself and asking about me. However, by that point, my confidence in the customer service I was receiving had already been affected. The walkthrough process was another disappointment. During my initial walkthrough, there was a major flooring issue—a large hump covering approximately a quarter of one room. I expected this significant concern to be resolved before my final walkthrough, but it had not been addressed. I made it clear that I would not close escrow until it was properly repaired. Thankfully, it was finally completed the day before my closing, but I believe such a major issue should have been resolved much earlier rather than at the last minute. Looking back, I wish I had hired a realtor before beginning the process. As a first-time homebuyer, having someone solely representing my interests would have made navigating these situations much less stressful. On a positive note, my escrow experience was excellent. The escrow team was professional, responsive, and organized, making that portion of the transaction by far the smoothest and most enjoyable part of the entire home buying process. Overall, I love my home, but the customer service and communication throughout the sales process fell short of my expectations. I hope this feedback helps improve the experience for future first-time homebuyers. ... Más

Move in date kept shifting. It caused all sorts of headaches with scheduling. Not much notice. Always felt like they were hiding something.

Overall, the home is beautiful; however, the attention to detail during the finishing process was disappointing. Several interior issues were identified during the initial walkthrough, including paint splatters on the floors, door jambs, shower trim/outlining, and stair rails. These concerns were pointed out early on but were not addressed before the final walkthrough. We were assured these items would be completed on the day of closing, but unfortunately they still were not resolved. Additionally, the grout finishing in the primary shower was poorly completed and lacked quality workmanship. On the exterior, there was separation in the paneling that was also supposed to be corrected prior to closing and was not. The cracks on the concrete porch were especially disappointing because instead of being properly repaired, they appeared to simply be painted over in an attempt to conceal them, which actually made the issue more noticeable. The home itself is beautiful and we are grateful to own a Richmond American Home ; however, builders need to pay closer attention to details and quality control so buyers are nit left cleaning paint off places it should not be and putting spackle in cracking window seals in a brand new home. The overall experience was disappointing because expectations set during the walkthrough and closing process were not fulfilled ... Más

Overall the sale person, Jasmine, was a delight and honestly was one of reasons why I ended up purchasing the home. Patrick, the builder, was also great and listened and fixed the issues with the home when I went through the initial walk through. Corey, also great and helped tremendously to get all of the appliances registered under the warranties. Issues: Communication with my mailbox key. My mail box key was not given to me at closing and I was told that the post office had the key. Stood in line at my local post office only for them to tell me they do not have the key, Richmond has the key. Took nearly a week to get contact with Richmond (since no one was at the sales office (this was a different sales office from where Jasmine was stationed at), and I had to contact the Denver office to get a solution) to have someone at the sales office contact me. Sure enough, my mailbox key was at the sales office and the sales person made the remark that they had the key all along and I should have just swung by... Didn't contact me to let me know but instead made me do the unnecessary legwork of trying to find the key for two weeks. The metro district that is in this area is not good and will 100% take your money without helping you get your trash properly set up. This took countless phone calls over 3 weeks to get my trash can and to find out what day my trash day is... Richmond can answer no questions about the metro district and feels like its a scam in the end. ... Más

What I didn't like was the loan processor. He didn't give me the whole about the property tax as a veteran and when I reach out to question, he never respond back. I really don't appreciate it.

Interior paint is the worst quality of paint I have ever seen in any house, let alone a new house. Very inflexible seller on walk through times and warranty doesn’t cover things one might think it does. It was probably a mistake to pay extra for add ons as I don’t like the GE washer but blinds very nice and installed nicely and the refrigerator was exactly what I wanted. Enjoy the house and I hope it is a long term purchase. Nice realtor and head construction person did extra to help me as I lived and work hours from where the purchase was.

We moved in the new house about 45 days ago and I still have blue tapes everywhere and things that have not been fixed or done from the final walkthrough. Everyday I am discovering new things and the response takes a while to get things fixed here.

After the final walk thru we had 8 items to fix. No one came back to do the work. We had to fix the items ourselves.

Sales people were great…ever other part of the buying experience was not good.

Josh was fantastic. There were a few hiccups. It wasn't a great experience but it wasn't bad. House is great. Process felt really pushy so it was annoying to have to sort of block that off a bit. Overall Josh was great. Process was mediocre from a customer service perspective. Our home is awesome.

Most of the actual buying facts that we responded to were not correct or they were altered to fit Richmond Homes. We were told we were purchasing our home at 2.99 3.99 4.99, never happened. We put an additional $15,000 dollars down to qualify for all the great rates, but that dismal a difference either. We. Were quoted a price, and interest rate and payment from our sales person. They were not accurate and when we went back to question him he left quite. We had know one to help. Even though it was quoted in print it didn’t seem to matter. Then there is the flooding and poor excavation of our property. If it rains we are flooded out on two sides and our back yard. ... Más

Overall the experience was good for the situation we found ourselves in (military moving under tight timeline). Shania in sales was great, and really helped us find the best deal and perfect home. This was complicated by being remote movers, operating in a different timezone. Everything went smooth up until closing/final walkthroughs (really first walkthrough for us). Shania got those appointments sorted and it mostly worked out. Found out during final walkthroughs that inspections were still needed before turning keys over, that left some work to do before moving in (still waiting on it to be done). Being so rushed during the process really feels like we missed stuff and has us worried Richmond is going to ignore us now that we are in the home. Originally we worked with Joe, builder superintendent, he has been great running down issues and getting trades to make repairs. Anytime it's been serious i.e leaking water, inop A/C, no dishwasher, etc, Joe has been responsive and immediate. Seems like after we moved in and request went through warranty department everything stopped. We still have issues waiting to be addressed from the initial walkthrough. I feel like if we just kept the relationship with Joe and not gone through warranty, everything would be completed. During the buying and initial move in process, Joe was super helpful and seemed to generally care about us and our home, look forward to working with him again. We were told there would be another walk through at the 30 day mark. We would really appreciate more info on that and love to schedule it. There are many serious issues we would like to discuss and some small ones. Please respond with further guidance on that. ... Más

Jessi was the our sales rep. She was fantastic. She answered all of our questions and concerns quickly and responsively, both with sub contractors and our loan reps. James was a great help as a project manager. He took care of seeing that all our concerns regarding the structure were handled quickly and correctly.

The solution to the problems at home has not been quick, I have had to adapt to the schedules established by the contractors and sometimes they have not gone to my house to solve the problems, in other cases the contractors have not responded, that is, I am in my new house and I cannot show it complete to my friends and family because there are still things to repair, I hope they solve it soon.

Susan, the community representative, was amazing with providing information and timely responses. We actually looked at 2 communities with her and our realtor. We chose to finance through the builder taking advantage of their interest rate incentive. That process was a little stressful, but once we found the right representative, the issues at hand were quickly resolved. All in all, we are happy with our purchase and the craftsmanship of the house.

We love the look of our home minus some interior finish workmanship on the inside. I’m sure it’s not normal for Richmond but we were blessed with a poor quality trim person on our house (Wasn’t good with corner work). Seemed as if they hurried to much in the final phase and quality dropped in the last days of finishing. Issues w/ mail not being able to be delivered, Internet service still not available w/ the company servicing our new neighborhood and zip code discrepancies. Seems as if they rushed to get the homes sold and weren’t quite ready. The sales office and builders/foreman are great to work with. ... Más

The home has high quality finishes and features. (Quartz counters, 2 a/c units, tankless water heater, paver driveway, double gates for yard, sherwin williams paint). My sales person was lazy. Handed me her master keys, no explanation or details. That is, when you could find her. Often I would go to the sales office and remnants of her were there - phone, purse, but her? No. I think she was fired, justifiably, before my close. Construction supervisor emailed saying I’d get weekly updates on the progress of the build. Got one in six weeks. If you asked him 3 questions, he answered one. So you had to follow up. He’s likely delegated some things, but not to a great worker… Construction supervisor has an assistant guy. Assistant guy gave incorrect information at walkthrough. Forgot to do our 30 day review. He’s newly hired and easily frazzled it seems. The house is great. The people are bla. Thank goodness I was local. I checked on my house myself. If this was an out of state purchase I’d have been furious. But I’m moved in now. The buying process is brief in the cycle of home ownership. So don’t let my review deter you. I just think Richmond needs better service. They build a great home! ... Más

Dave has his hands full as the superintendent. He is on top of issues as well as his assistant Chris. The main issue is poor quality work done by contractors who obviously don't care about their work product. It seems they rush to get the homes put together and cut out quality over quantity. The employees of Richmond are always helpful and care about their service. I would not buy a new home again if this is the acceptable practice for contractors.

Home buying process was ok. Nothing exemplary. I had to do a lot of the “driving” to get things moving. Limited communication on resolution of issues after closing. Highly recommend you force them to fix it all before you close. They seem to have disappeared.

The whole process with Richmond American homes (and all the sister companies you have to work with) was pretty stressful. A lot of different people communicating with you and telling you different things. A lot of “this needs to be submitted by ——- or you could lose out on incentives” and they tell you that on a Saturday evening and say it’s due Sunday afternoon when everything is closed during the time you need to have it submitted. The fact that you need to use their sister companies to get the incentives but then sell your mortgage to a different company before you even makeyour first payment, is annoying. So far (it’s been almost a month) the house is great, no major issues, a few smaller issues and getting those handled can be a frustrating process. A few people that we worked with were very helpful and kind and some just made things stressful and confusing. So we love the house but likely would not do it again. ... Más