Reseñas de Richmond American

It was a good job

We decided to buy from Richmond American because of the sales agent Jessica. She was great through out the whole process. The lender on the other hand gave us a bad experience. We didn’t feel valued at all and we had to proactively call to get things done ourselves to meet timelines. Calling lender was like pulling teeth and couldn’t get a response where we had to result to calling Jessica to hopefully get us a response. If I did not stay on top of the time lines I honestly think they would forget about us. Lender needs to do better.

Our closing date was changed twice due to missing electrical and gas meter. Moving my family from the far side of the state, made our experience even worse on so many levels. After the final walkthrough and after we moved in, we noticed a few items that still have not been addressed. For example, we have a temporary oven. Still waiting for the one we ordered, in the laundry room the wrong fuse amp was installed. Its supposed to be 20 amp instead of 15, therefore we haven't washed our clothes going 2 weeks! The laundry room cabinet is partially installed, front porch light is not functioning, in the garage there's cement splatter in the corner, the owners bathroom medicine cabinet neets to be textured and painted. However, we love our new home! The staff have been helpful as best the can. Unfortunately, all the items that need to be fixed have been cumbersome. ... Más

Had a lousy time dealing with the underwriters very lengthy plus the loan process equally, the home came with no ceiling fans or garage door openers or outside garage lighting and needed quite a few touch ups. Block wall had a big gap on corner back yard.and they used flat paint on most of the house except bathrooms

I wanted to wait to write this review, after being in the home for a liitle. Overall experience was good, Erik in the office was great no issues, always took our calls and our questions. Our biggest problem is all of the finish work that was completed or not really completed. Alot of stuff was just touched up quickly so that they could close the house. Our baseboards/trim and walls are probably the worst; uneven and rushed. We still have people coming back to fix things; it just takes so long even though we've paid and we are in our home. It's really just an inconvenience to us as the buyer, we can't decorate due to walls needing to be re painted. We can't fill our cabinets since those need to be fixed as well. They forgot our soft closed cabinets and doing the extra finish on them at the end so they are mot so dull. Plus, they almost forgot our covered balcony that they ended up having to take off the roof that they had started and redo it which is probably why things were rushed since they were 2 to 3 weeks behind. Our problem is, is where is the quality control? We understand that people are not perfect. But, for a new home priced over 500k. You would think there would be some more consideration with the details and finishes. We're still finding things and it's just makes us feel like we come last. It's just about getting the money instead of making a great house. ... Más

I continued to receive conflicting information depending on who I spoke with. I’m happy with the home itself, but the overall process was frustrating.

We are happy in our home now but the buying experience felt unhonest, we requested a home and radon inspection before closing and felt as we got excuses to avoid getting the inspection done that if any issues arises they would be covered after closing was completed, it’s been over a month and we haven’t received a call or text or any type of follow up for things that need to get fixed in the home after closing. Inspections was completed after closing and it felt as after. Losing all communication stopped in regards to getting our issues fixed we got the run around that we have to go through the warranty link and not them directly as well as radon levels were 38 in this home. ... Más

Home is fine but since I’ve moved in I feel my warranty service request has been totally ignored. Dishwasher did not work at time of walkthrough and it was noted; but has not been repaired

We had an ok buying experience. Our sales agent was great and super responsive. The main issue we had was with the loan processor Alyssa. She was horrible. Asking for things multiple times, asking for things then letting them expire, asking for uncessary items. She seemed very new and that she had no experience with VA loan requirements. Even after closing we were asked to send back the closing check because they dispersed the wrong amount and had us sign more papers because they were missed. 10/10 would NOT recommend using Richmond American Financing.

Great value, Wendy and Braxton were great. The paint/drywall/trim contractors did a poor job.

Poorly executed installations of systems and materials passing inspections, resulting in discovery of numerous issues by new homeowners.

Have had many issues not all addressed yet and more to add on 6 month walk

While we understand that this is a new home development and that, as the first homeowners, there can be unexpected issues that arise, there have been several significant concerns that have impacted our quality of life. The most notable issue has been the severe drainage problems, which have significantly delayed the completion of our backyard. After months of waiting, these drainage concerns have still not been resolved. While we have been told that Richmond Homes is working on a solution, there have been very few updates or a clear timeline for when a plan will be implemented. Fortunately, many homeowners documented the flooding by taking their own photos and videos when their backyards were inundated. These records have become an important part of understanding the extent of the problem. There also appear to be concerns with the original drainage design, as water is being directed toward the front of the homes, resulting in substantial runoff flowing onto the streets. After approximately four months of waiting for a resolution—and even longer for some homeowners—a planning engineer and surveyor visited the community yesterday to assess the situation. We are hopeful this is a positive step toward developing a permanent solution. It has also been homeowners who have provided much of the documented evidence of the flooding, although we are unsure what documentation Richmond Homes has collected internally. I do want to note, DJ, our warranty rep. has been VERY helpful with follow up on other warranty concerns. ... Más

Sales rep was very very nice, but I would have preferred a better explanation of the impact of what I was signing. Especially re mello-roos, how electric company works(doesnt work) w solar company, and better response to street name error that 3 months later (and involving the city and site construction supervisor myself) is still not corrected. Financing contact made many errors requiring redo of paperwork, down to the last hour of signing closing docs. The warranty guy Mike has been the most helpful out of everybody.

Bank people at first were nice but after I bought the house they kept coming after me asking for more documentation that to me didn't make sence, why did they approved me then? Also waranty is even worst idk is there is any hiring or department ossues but they can't keep up, lead time is extremely long. Quality is bad, cheap low quality materials used on the construction, wind makes the house shake, lack of isolation, walls aren't square, shower doors are flimsy, doors and trims have the same paint as the walls. Superintendent is responsive but she needs costumer service training

The sales experience was truly excellent. Michael was incredibly patient, thorough, and thoughtful as we navigated our home-buying decisions. We toured several homes and multiple communities, and throughout the entire process he remained attentive, responsive, and highly professional. Michael took the time to understand what we were looking for and ensured that we felt comfortable and informed every step of the way. Richmond American is fortunate to have him on their team—he truly sets the standard for what a great sales experience should look like. Unfortunately, our experience after the close of escrow has been very different. The level of responsiveness and care we received during the sales process has not carried over to the customer care team. This has been disappointing, and I will be addressing these concerns directly with management. Despite the challenges post-closing, I want to recognize Michael for the exceptional service he provided during the purchase process. ... Más

Quality of work is very sloppy, never had so many issues with a new home. Customer service/interaction was great. I had expected some one to go over the work and fix the problems before buyer took possession of their new home.

Cheap appliances and fixtures. Front door knob fell of in first couple days. Bathroom faucets have broken. Floor squeaks. Sliding door and window stick. Dishwasher is cheap with poor functionality...

Salesperson and Superintendent are great. Their process was not enjoyable whatsoever. I almost pulled out of the deal due to their financial/underwriting department. Really check your home on the walkthrough. Walls are paper thin. You can hear the other people in the next room and the washer/dryer are EXTREMELY loud. You can not wash without it sounding like one’s in the room with you even when door is closed.

The home buying process went well for us. We did our walk through and highlighted things that needed to be fixed. They could not fix them all prior to closing so we had roll over items. It is now 3 months later and said roll over items are still not fixed even with our efforts to reach out on multiple occasions. No response ever regarding these issues.

The only 2 shining stars in this process have been our sales rep Frank and the construction foreman assistant Raul. Frank really went above and beyond for us, was always very responsive and genuinely kind. Raul had sympathy for our issues and was very responsive and pleasant. The quality of the workmanship is completely unacceptable especially considering the price we paid for this home. It's glaringly obvious that the construction was rushed and corners were definitely cut. This transfers the frustration and responsibility directly to the owner to constantly have to put in warranty claims on things that should have been done correctly the first time. There have been so many issues from the street sign not even being spelled correctly, then the street name being spelled a third incorrect name with the USPS. Our closing was delayed by over 2 weeks because they didn't have the HOA docs ready. The community has been in construction since July, this should have been completed well before homes are done being built. We put in warranty claims and hear nothing from our warranty rep until we call him to follow up. The floors were still littered with paint spots throughout so we had to hire someone to clean them. Construction debris and spills left near entryway. The list goes on. We do appreciate the thoughtfulness in the sometimes forgotten features like outlets near the roof for holiday lights, pre-wire for EV charging, standard paver stone driveway, lights in every room, etc. ... Más

Recently purchased my home in October with initially looking at the model in May, 2025. I was excited about the style home, as there was nothing like it in the DMV area. We were not provided consistent communication during the entire process. We were always told our house would be ready at the end of October and then told two months before that our house would be ready a month early. We based the initial timeline on what was being told of to us multiple times. It caused a lot of headaches and then having to pay nearly 2 weeks of penalties having to push back our closing. I would definitely think twice about purchasing a home from them again and make sure I have everything in writing to protect myself. Workmanship is not up to par as other builders. This would be my fourth new home and probably last time I purchase from Richmond American Homes. ... Más

What should be a very nice home is actually somewhat of a nightmare. The home looked great initially, but after moving in and taking a closer look, I found so many problems, I hardly know where to begin: horrible stucco finish work, many ungrounded light fixtures, scratched appliances, front door not hung plumb, damaged grout, no screen door handle, no product shelf in the primary shower, I could go on and on.

I would have liked to have a person at the home realtor office helping out with qualifying for loans, signing and assisting on important papers. None of that was done, it was assumed that all people have computers, tablets, or phones. Everything was rushed and signed papers need to be signed at the last minute, late in the evening. When everything was done the gentlemen and the lady who presented the house, showed how everything worked and how to take of it and if anything need to be corrected give them a call. I thought that was good.

We very much like our home now that we are moved in however: we were give major misinformation and promised things in the sales process that couldn't be delivered in the actual agreement; preclosing fixes still have not been completed even though we have now been in the house 30 days, many excuses are quickly given when issues arise but action is slow.