Reseñas de Richmond American

All carpets had nails sticking out, all my doors are damage from the bottom, the silicone in my shower was not done right very sloppy work, all my kitchen cabinets schatched, many of my outlets are not on correctly, the paint job in this job is hideous, oh my wall isn’t straight. Whenever I vaccumm my electric goes out ( and was told that’s normal yeah noo) I just pray my ac and gas were installed correctly. Honestly I feel bad that I have no nice things to say but, it’s so frustrating that seems like every was done in a hurry and with do respect to the house or any care. Oh and my side gate out side is falling off. I don’t think at this no I would recommend richmond to anyone or I would buy another home with them. ... Más

Our house was built very fast. Because of the speed of the build, some details were glossed over. Window trim drywall is wavy around the windows. The painters that were used to paint our house are pretty bad. Many parts of the house had to be re-painted due to poor quality. The painters left a lot of paint spots on the floors and did not appear to use drop clothes while painting. The other problem is that they spread caulk and drywall on the carpet that I have been cleaning up. The ceiling drywall is wavy. Many parts of the house are finished with poor materials. 50 % of our door handles in our home were installed upside down. Some of the doors were damaged or installed with deep scratches on them. The cabinet quality is meh. The model homes are COMPLETELY different in terms of representation of what you are getting in a Richmond American Home. It would have been nice to have some choices while the home was being built. We will probably be ripping a lot of things out and replacing them with quality materials in the future. I would probably not recommend these homes. The way the building went it makes me wonder what else was overlooked/ shortcuts/ sloppy workmanship occurred in the house? ... Más

Walked through the model home and inquired about options, minor changes and or possible upgrades. I was informed that upgrades / changes were no longer available. So I verbally confirmed that the model home that we were observing was the home that we would be purchasing. Upon our walk through I identified that we were missing 2 electrical outlets in the pantry and master bedroom. I was informed by the general contractor that we should have those plugs. I was later informed that it was not on the electrical plans. I spoke with a number of representatives in finding a resolution in getting what I paid for to match what I looked at for purchase. I was informed that buried in that 76 page contract was a clause that declares that it didn’t matter what the model home looked like, it did not have to include the same basic features. I explained that it was misleading to show basic home features that you would believe to be part of the structure to then find out that none of what you looked at was a guarantee. I offered to provide the materials to have 2 plugs installed. It was denied. What could have taken an hour of labor to resolve was not worth it to Richmond Homes. I was further informed that if I had it done on my own then that would nullify the electrical warranty on the home. It was also identified on both walk through’s that we had standing water in and around the home. We were informed on both walk through’s that this would be addressed. We also discovered that the master bedroom door would not latch as it was improperly aligned along with a couple of other minor things. Richmond homes stated that these items would be taken care of and addressed. It is now almost a month into the home and they have not been fixed. I have attempted to call the vice president directly using the phone number on the email. Nobody answers and the voice message says that nobody is available to answer and try back later. The voicemail does not even have a message that identifies the number of Richmond Homes. I like my home overall and it was sad that these items could of been taken care of with very little expense. Richmond Homes only cares about stuffing a couple hundred of extra dollars into its pocket instead of customer satisfaction. Unfortunately customer service does not exist with Richmond Homes. ... Más

the superintendent avoiding question and very dismissive with concerns even how minor it is. He already saw the punchlists but missed up to the last day

The buying experience wasn't too bad, but going through our "blue tape walkrhrough" we found many items that should have been done that weren't (marks all over the walls, window framing that never got painted at all, paint all over the LVP flooring, a closet door put on backwards). The morning we were set to close on our house we showed up to make sure all of the blue tape marks had been corrected, only to find out that the super intendent had shown up and re marked all of the same stuff cause it still had never been fixed. A month after moving in, we discovered a leak under the kitchen sink that had been pooling in the cabinet, and on the floor beneath the sink. It has been a nightmare trying to get ahold of the warranty team to come fix anything for us. It definitely seems like Richmond is eager to get you into a house, and eager to forget about you once you pay and move in. Not a company I would recommend to others at this point in time. ... Más

Spec home. Highly disappointed in low end appliances and driveway. Rigid rules on walk-through for our situation was not pleasant. Several issues that need to be fixed. Lois and John were good to work with. We'll see how the post buy service is fixing the issues. So far nobody has reached out to ask how everything is. I would find another company besides Home Technology. HVAC isn't balanced. I could go on...

I am sure it is the same with most of the middle of the road Builders these days, but the quality of the workmanship and products are fair to poor for the value paid.

When we tested the water dispenser during walk through, but it does not work after we moved-in. It took 3 weeks to get someone from home warranty team to fix it. It turned out some dirts get into fridge water filter and blocked the water flow. Since the water filter is not in the warranty so we have to spend $50 to purchase a new one to replace the one that was new, but we could not use.

Been in the house now for four weeks all the issues written up to get repaired prior to moving none of them have been completed. Your promises made have not been lived up to.

My overalls buying experience with Richmond wasn’t so great. Not to mention when I did my walk thru’s I notice in the final walk thru that they had taken tape off but hadn’t fixed the issue and when I asked about it the response was oh it will be fixed before you move in and it wasn’t. So now I find myself calling frequently to address issues I’m finding that should have been fixed before move in which is annoying but at least the builder is quick to take care of things and is very easy to work with.

There is no customer service or help with anything after u close. Need a 30 day walk through for warranty and have had no contact with any about this and no one returns phone calls.

It is a nice home that meets our needs. The sales agent was untruthful which was unfortunate The many issues with the home have not been addressed with the exception of the lack of electricity in two rooms

Shane was interested in property

Once we closed, the sales person was non responsive. We have questions and have sent emails, with no response. The drawers are very shallow and don't hold any of size

We’ve been living here for a month now and have had a few important issues that have yet to be resolved. I get the typical response to shut me up and continue to drag the issue on. Then I get timeframes during the day that never get concluded either. I’m really frustrated and not sure what else to do in order to get real traction on the repairs that are needed.

Landscaping is POORLY designed. Walk thru inspection tasks are not completed on time. ARC Requests do take LONG time for approval.

Our builders representative was not responsive or helpful. Several time requests for information were ignored or delayed.

No attention to detail. Poor finish work. Worst cleaning for a move in I have ever experienced. Zero customer service 6 weeks after move in. Way over priced

Oversight of subcontractors is terrible. Obvious poor work left for me to find and then chase down an unresponsive warranty group. I had fewer quality issues when I moved into a used home

do not trust them to finish after closing All kinds of promises about completing work paid for Paint job is awful and get no response from Builder on date they will fix all we egt is will have painter call with no response Also installed wrong mantel and hand rail and cannot get a ETA of replacement Do not close unless you are good with everything

No. 1: After demanding an ridiculously large deposit because this purchase was for an investment, the builder negotiated a price (list price to include appliances, etc.). Then, in addition to forcing us to sign its one-sided contract, at the end of the sales process Richmond American demanded a $500 processing fee just to do its own paperwork. There is no other word to describe this than dishonest. This practice should be outlawed, but no doubt it won't be because of lobbying by the builders. Also, the sales agent said we had to use the builder's title company, but later in the process we were given a document to sign saying that we were free to use any title company. In addition, some problems with the house that supposedly would be taken care of after closing never were corrected. Once Richmond American has your money, you are low priority. One helpful note, suggested by our real estate agent: Have a home inspection before closing. Our inspector pointed out several problems that I would have missed. ... Más

We are now 7 weeks after closing and they still have not repaired items from the pre closing walk. We have submitted warranty items back from the beginning of September and no one has reached out.

Sales no help. Originally I worked with Moises whom was fantastic however the home I chose was not in his section after that I had to stay on sales to keep me posted. Then after move in 30 day review I am being ignored

The complete unwillingness to actually work with a buyer to get what they want is utterly astounding. Even on issues that would be a simple change they wouldn’t budge. The subs they use are either discount workers or brand new and don’t know the job. Found too many issues to list. As a previous framer and trim carpenter myself I would’ve never signed off on the work I’ve seen. The super is a nice guy but doesn’t ever actually get any of the repairs done. Buyers remorse!

The home buying process was overwhelming but they were always there to respond to any questions we had. Only thing that I would recommend is more security, Our home was broken into a couple days after closing and unfortunately our appliances was stolen. So it ruined our homebuying experience.