Reseñas de Shea Homes

Shea looks out for Shea.

The initial home-buying process went smoothly, although it took the company a long time to finish building my home. Now that I'm in it, I see issues with some of the workmanship, mostly with what appears to have been touch-up work to finish the job. Some of the painting, cabinetry, and other installations were done very sloppily, as if the workers rushed to finish and get out of here. Dealing with these and other issues with Shea's Customer Service also hasn't been the best experience. The representative I've been working with to fix problems doesn't communicate well at all, and she gets things wrong or forgets things all the time. When I've pointed them out to her, she's gotten rude, defensive, and even accusatory, as if these problems or misunderstandings are my fault. She just doesn't seem to care about my convenience or overall satisfaction. She makes decisions based on what seems satisfactory to her or what she thinks I should just accept, instead of asking me about what I want, including when repair technicians are scheduled. She doesn't apologize for mistakes and miscommunications, and gets upset if I don't just accept her decisions and treatment, to the point where she won't even respond to me. I don't look forward to having to work with this person for the next few years. ... Más

Say produces a nice lovely Home!!!!

The cheapest materials are used and the upgrades are way overpriced.

The quality control and attention to detail was very poor on our new home. The entire house has flaws and sloppy work through and we were very disappointed with the quality of labor that was put into the finishes. We paid extra for two tone paint and could have had a far better job done elsewhere, paint is sloppy and not even through the entire house and now we are stuck with a subpar job that we paid thousands for and extremely unhappy with the paint and baseboards. They really let us down with all of the finish work and is not what we would have expected when spending this type of money on a new build. We are also very concerned and upset that are lot has no full dirt and is solid rock. We are unable to plant any live trees, bushes, grass, or plants because there is no dirt and just solid rock that is exposed in the backyard. I am having to spend tens of thousands of dollars to hire excavation teams to come in and jackhammer the back yard to level it to have any landscape done and to finish the yard which is beyond frustrating and not ok. Alison with quality control has been out several times now and great but we are really hoping that Shea homes steps in and makes this right. We are very disappointed with the build and the lot. ... Más

A Problem I see is not at all a problem to the builder. Here I would like to share one of the weird answer I heard. In the living room, there are gaps between flooring and wall edge trim. At some parts there is a gap and no gap at other parts. When I asked about this, I got this answer... “Those gaps help to let the air flow and settle down the walls, also advised me not to fill those gaps.” Now I feel wind blowing through the gaps and Ants are passing by.

I will hold back on statement for now.

we had a misaligned microwave, misaligned under sink bathroom cabinets (big one and you wouldnt notice until you put stuff in there) paint not cleaned in 2 of the windows, dishwasher they loaned (due to delay from covid) made a leak in our kitchen so we never got to use, crack on the wall, obviously bent fence -- we're 2 months at our home now and these except for the dishwasher and the bathroom cabinet are still the same. we were promised a touch up paint but never got it either. we've contacted them multiple times but nothing. there are things you wont really notice in the customer walkthrough so i suggest if you can really spend double the time given to be sure. some of it we told JAVIER (from the walkthrough, and the one assigned to fix things) even before closing but he said "you're going to delay closing if we fix this" which would be a hassle if you had moving plans already. he said we have the 1,5,11 month program (visiting the home to make sure everything is fine) so we can fix it then. well that 1 month have passed and guess what, only 2 issues got fixed. ... Más

dissappointed with the overall quality and lack of customer support...need to elevate any issues to corporate before anything gets resolved. 4 months after movein, still don't have all of the features operational. general quality is also dissappointing....virtually no sound insulation between 1st and 2nd floors, garage floor was cracked, numerous chips on driveway, fit and finish of cabinets is off, etc.

My heater went out and this was not considered urgent. It was only 60 in the house. My mom is 75 and can’t do stairs so she was freezing. But nope not even a call back. Ridiculous.

Felt some information when I purchased house was a little misleading and confusing on changes they made with price of home.

Well insulated and good windows. Still continue to wait for inside paint samples for touch ups. Do we have to wait a year for this?? After a month of working with your architectural firm in trying to put a small fence around our garbage cans, we finally gave up and told them to shred our drawings as we are done with the run-around!

Personally want to thank Shea for our new home. It's our first. The experience has been very rocky at times, but overall I am happy to be in our home. Shea Mortgage was probably the best experience of all. However when it came to the building experience, the Design Center would be the worst. Followed by sales. Because there was a lack of accountability, we as new home builders rarely felt like we were given all of the information and/or could have been directed better. When something came up (and it did several times) we were told it was too late or we should have known better. I never try to blame others, it's not my thing but for the builders to blame the home buyers was a first. Now with the overall move in. So far we are getting things fixed in our first year but again, there seems to be a theme with Shea when it comes to clean, honest communication. ... Más

Very satisfied with home. Had one issue with paver driveway. Several of the pavers were stained and could not be cleaned. Sent emails to Customer Service requesting something be done to correct the issue. Finally the Customer Rep came and looked at the pavers and agreed to replace several of them. If has been three weeks and no action. It appears the only service from Customer Service is "lip service".

We ultimately love our house. We built a plan that had some updates- however, those updates were specifically reviewed with us.

Our second Shea home purchase has proved to be a disappointment. The sales and design teams are wonderful. After that, it goes drastically down hill, at least in this build site. Maybe it’s different elsewhere. 85% of our house is wonderful and exactly what we hoped it would be. The other 15% is frustrating and disappointing and problems that should have been addressed before we moved in. And now they have to be fixed after the fact. Sloppy painting, an obviously incorrectly installed linen cabinet, incomplete and rushed installation of kitchen cabinets and associated equipment, incomplete exterior painting, broken doors, stained countertops, wrong door lock which correcting left a gap in the paint, disconnected internet ports. In short, every aspect of the home had or has something wrong with it. And at this point, we don’t trust the workers to fix it properly or Shea to follow up on that work. ... Más

Unfortunately, my wife and I are not happy with the home warranty team. Lack of construction experience, lack of understanding the homeowner complaint and understand the mess of customer service. Please see our list of serious problems since day one we moved in. Ready to meet any principal to explain.

Disappointed with overall quality for a $1.0M+ home. A lot of issues.

We have been in the house for just over two months. It’s starting to become apparent that this house was built by either amateurs or people that don’t pay attention to details. The paint on the interior is already fading and will need to be redone within a year. I have had to adjust most all of the cabinets so the doors shut correctly. The microwave quit working and it was because it was wired poorly. And today I am dealing with no heat because the heat pump fuses keep blowing. Trying to get help from Shea homes yields no results, so I came home from work and made the calls myself. There are more things wrong, and I am contemplating just having it fixed on my own, so I know it will be done right. If I could I would sell the home and move, because this house is going to have more issues in the future. ... Más

Shea used to be a premier builder. Not so much anymore. Some finish work is done sloppily. Shower drain slope is not done properly and main electrical box inside cover has major gaps . Wiring is so packed the cover is bulging down at bottom.

The concrete sidewalk was asked to be fixed before we closed on our home. It was covered up and within a couple of weeks after closing you could see all the cracks. Now you say you don’t fix concrete. Our garage door opens neighbor door. And, we cannot close the garage door with remote. Light switch in kitchen cannot be hooked up with Alexa. The woodwork in the entire house has not been sanded down properly. Lots of Little things that are annoying!

Love the community. However, for the money spent the lack of quality in all finish work seemed cheap.

So, I wish my house was the exception, but unfortunately it is the rule. My whole block has poor quality finishes and missing items. For example, trade crew installed a tankless water system without a pump. Didn’t figure this out until we complained about not having hot water after the water was running for just under 5 minutes. We and others have extensive lists of things that need to be fixed. I understand that all new construction has some issues, but our lists seem to be much more extensive than is reasonable. Even a neighbor, who is a third time Shea customer, is equally disappointed in the quality of the finish work in the new homes that Shea is currently building. ... Más

Your customer service department leaves ALOT to be desired. Our $16,000 patio sliding door has marks all over the frame. The shower curtain rod was broken from the start, No vent hood shroud, hole in the patio roof. Electrical problems. Warped baseboards. Stains on carpet that were there before wr moved in and on and on (there's ALOT more and NOTHING has been addressed in over a month. We are no dealing with one of the CEO's at Shea, because your customer service department fixes NOTHING.

Buyer beware. These homes are being thrown up and the quality they advertise is not what you receive. A lot of promises no follow through. Very dissatisfied with the whole experience. It is however a beautiful area. We are not the only buyers with issues almost everyone we speak with has had issues.