Reseñas en Washington, VA

Our experience has been very good. From having Troy as our Project Manager to Laura who is our warranty representative- they both have and are doing a stellar job. Our private inspector we hired to check the home before we closed was so impressed with the workmanship of the home. Said it was one of the best ever in his 15 years of experience. We are very pleased with the workmanship and any issues we might have had Laura took care of us promptly. We love living here.

Our sales manager, project manager, design manager and warranty manager are top notch. They've kept us well informed throughout the process, and we end up with exactly what we wanted and needed.

My experience with Shea homes has been wonderful. Buying and building this home has been quite a challenge. In the past I was blessed to have a wonderful husband by my side to share all the decisions that needed to be made. This time, however, I was flying solo. Shea helped make this process much easier by helping me every step of the way. I really appreciate the process they have in place to ensure everything is taken care of and nothing falls through the cracks. All of my questions were answered and all of my calls are always returned promptly. Unfortunately there were many delays in the process but I was always kept informed of the reasons for the delay. When it came to the closing, communication was very helpful regarding wiring money, help with utilities, appointment reminders, etc. The Home Warranty was a great help. Any issues that came up after I moved in were quickly resolved. I am very pleased with the quality and the workmanship that is in my home. I also can speak very highly of all of the individuals I’ve met during this process. From the initial contact to the design meeting, general construction manager, and all of the other individuals involved with my home, everyone has been very professional, helpful, genuine, honest, and friendly. My husband and I renovated an old farm house and have built two custom homes in the past. These experiences were very stressful and made me question if I would ever build a home again. I am pleased to say my experience with Shea Homes has been wonderful and I look forward to living many years in my new home! ... Más

Troy, Kristine and Laura have done a great job in quickly responding to and addressing issues that arose once we moved in. Tremendous, timely response and resolution of those issues.

My Trilogy experience has been fantastic from touring the facility to closing. Everyone has been absolutely incredible: the attention to detail, responsiveness, quality and value. I can’t say enough at how pleased I am. Everything I planned for in my home was perfect. the communication throughout the entire process was awesome, especially given I lived 5 hours away. Trilogy accommodated me for on-site appointments and answered any questions throughout the process. The facilities and complex are beautiful, so many things to do and wonderful neighbors throughout. the attention to detail is impeccable from my home throughout the community, and in both clubhouses. it’s the only Community I looked at, and I am absolutely loving it! ... Más

Our home buying experience with Shea was outstanding from start to finish! We were interested in their spec homes and Frank reviewed the various models with us numerous times. He was an unending treasure trove of information. All of the office staff and ambassadors were really great to work with. When we decided on a spec home our experience got even better. We were introduced to Seth, our construction manager who also answered our trillion questions with unending patience. The entire team kept us in the loop as they finished building our home. We were definitely WOWED when we saw the finished product. There were very few issues during our initial walk-through and again during our 1 month review, but all were handled expeditiously and to our satisfaction. We are thrilled with our new home and the community as well. We would highly recommend Shea and Trilogy at Lake Frederick to family and friends. ... Más

Workmanship very good, only small issues with new home that are addressed in reasonable timeframe! Regularly conducted inspections help to uncover and resolve any issues.

All personnel respond to all my issues in a timely manner.

The purchase, building, and follow-up on our new home was a pleasurable experience. We loved the process and love it here as well.

I had a wonderful experience in buying my Shea home. I met with Dan and he showed me the model homes and explained the differences. I wanted no steps and was assured that there was a model with no steps. We drove around and I chose a lot based on the information Dan gave me. I had been looking for over a year before I found Trilogy. Mike sent me weekly updates once building started. The trip to Sight and Sound and the design center was wonderful. With their guidance and my budget in mind, I was able to choose communication and finishes. The bottom line I love the house. I was kept informed every step of the way and would highly recommend purchasing a home in Trilogy at Lake Frederick. ... Más

Closing made easy with electronic closing since we were located out of state.

This is the right place at the right time. Everyone has been very helpful and we are looking forward to many happy years here.

The entire process went very smoothly. The quality of workmanship is excellent and I appreciated the customer service and responsiveness to any inquiry I had…

Attention to detail and "white glove" inspections ensured a quality product. The home was move-in ready.

Shea Homes - Trilogy was responsive and extremely organized. This allowed then to handle in the most effective way supply chain challenges and other potential disruptions to the building process. We were kept informed all along the way. No surprises.

We lived out of state during the construction of our home. The Shea team made that process relatively stress free by communicating with us regularly with photos and email updates regarding the construction progress.

Start to finish top notch experience.

The quality of our home is excellent. Our customer service rep, John is very responsive to our questions and resolves any issues quickly. He also follows up to be sure the issue has been resolved.

Excellent builder with a high quality product.

Everything has been going well.

the whole process was seamless and it continues with the service rep.

Great experience, very happy with our home!

Fantastic, very happy to be back !

From the purchase of my home to the settlement the process was excellent except that we were delayed due to the COVID Pandemic. The building of the home was beyond expectations and the Manager Courtlin kept us informed of the progress of the build the entire time and the care to make sure that our home was up to our expectations and he did such a great job. Shea Homes is lucky to have him.

Love my house and the quality of the structure is excellent! Some of the finish work needs attention but I am working through it with my warranty specialist. The sod used in the yard is very disappointing and needs attention.