Reseñas de WCI

I am a previous WCI homeowner. It was a great experience and was provided with a quality built home. Lennar should stop branding themselves as WCI. It is an insult to the legacy of a great company. Lennar shortcuts at every corner and uses the lowest quality products available. Have had to hire my own contractor to make this home acceptable. Very disappointed. .

The customer care is a joke. Horrible communication.

During the selling process, we had been informed that we will able to ask for adjustments during the walkthrough. After 2 rounds of the walkthrough, they did not fix / attend our reasonable complains (also being sarcastic about some of the issues). We need to accept as is because we we decline( which we are really considering) we will lose our down payment. After moving in, we are still waiting / arguing with the construction about the dead grass and they are totally ignoring us. Regarding the grass, The realtor said that all lawn costa are included in the HOA, and they will fix that dead grass. When we move in and called the HOA they said that this is our responsibility. ... Más

Quedamos extremadamente decepcionados con la calidad de la instalación del gabinete. Cada gabinete tenía numerosas marcas y rozaduras y varios sufrieron daños importantes durante la instalación. A pesar de que estos problemas se notaron durante nuestro recorrido, no se hizo nada durante 4 meses, incluso después de repetidas solicitudes de nuestra parte. Incluso entonces no se abordaron los daños. En general, estamos muy decepcionados con el seguimiento de los elementos de la lista de pendientes. Hubo un lapso de un mes completo entre el cierre y la mudanza y otros dos meses cuando la casa estuvo desocupada. Ofrecimos acceso abierto a WCI para que sus subcontratistas regresaran y realizaran las reparaciones necesarias, pero no se hizo nada. ... Más

Gracias a Dios por los grandes vecinos y el agua. La casa es una casa de Lennar con WCI pegado al nombre. Cerramos hace 6 meses y todavía tenemos trabajos de garantía hechos por la mala construcción. El gerente de construcción es de mala educación y no es útil. La garantía hace todo lo posible, pero están muy ocupados debido a múltiples problemas en todos los hogares. Necesitan intensificar su juego y aumentar la comunicación con el cliente.

La construcción no hizo su trabajo y confió en el Servicio al Cliente para completar el trabajo que no podían hacer. Como ex empleado de Lennar y gerente de construcción, la calidad es inaceptable.

The overall experience dealing with sales, construction and post sale with Lenar was terrible. First Alexa the Real estate agent Did a nice bait and switch to get me in the door and then two weeks later push out build two months. Postale, they never gave me a mailbox key and I had a fight with them for 21 days to get the mailbox key which they never delivered to give me. She claims she went to the local post office, but upon further investigation when I went to the same post office she claimed to go to. I spoke to the supervisor and he said not a single person from Lenar has come to get your mailbox key and he redid it for me. They are dishonest people craftsmanship is less than subpar and I’ve had to make over 15 warranty claims. Construction project manager, never double checked with plumbing to have the system flushed and it was clogged with a bunch of sand and composite that I had to have the plumbers come out and flush everything to include the water heater and all drains. The first night and I had no water to the master shower because of this issue. ... Más

Worst experience ever buying a house. "Zero" communication!!!!! don't care about buyers, only care about selling the home in any condition

Materiales de construcción de muy mala calidad: Pintura Sherwin Williams: El producto final ni siquiera tiene la calidad de "imprimación". Todas las paredes no son lavables ni se pueden restregar, por lo que todas deben rehacerse con pintura de alta calidad. Las tiendas de pintura de Sherwin Williams dijeron "Sí, ese es nuestro producto más barato". "Nuestra pintura exterior solo dura cinco años". Windows: marca Lawson: muchos problemas. Su representante salió para solucionar problemas y dijo "las ventanas que tienes son las más baratas que fabricamos". Armarios: Muy mala calidad. Su representante que salió por un problema dijo "este es el mismo producto que puede obtener en Home Depot, pero con una etiqueta diferente". Piscina: muy mala calidad. Después de dos meses, el acabado estaba agrietado y lleno de picaduras. Toda la piscina tuvo que ser drenada y repavimentada Paredes: No hay aislamiento en las paredes. No insonorizado. Puede escuchar todo, desde una habitación a otra Sin atención a los detalles: todo el proyecto se apresura. Muchos, muchos problemas a lo largo. La línea de agua de la ducha tenía un agujero que se filtró lentamente con el tiempo e inundó el dormitorio. Fue del contratista de placas de roca que colocó un tornillo a través de la línea durante la instalación. Los contratistas son muy trabajadores pero no prestan atención a los detalles. Tras las reparaciones bajo la "garantía de un año", los contratistas que reparan un problema presentan problemas adicionales al finalizar su trabajo. Uno de los equipos de renovación le dijo: "Lennar tiene tantas casas con problemas en el techo debido a goteras, seguro que te veré durante la temporada de huracanes". ¡Atemorizante! Desafortunadamente, las casas de Lennar se apresuran con materiales de baja calidad, sin atención a los detalles y muchos problemas. Definitivamente no lo recomendaría ... Más

Calidad muy mala. Mano de obra muy, muy pobre. Hemos tenido muchos problemas importantes desde que nos mudamos. Lo único positivo de nuestra situación es la capacidad de respuesta del equipo de atención al cliente para abordar los problemas. Michael ha estado genial.

Insatisfecho con gran parte del servicio prestado. Muchos problemas (demasiados para mencionarlos) antes y durante la mudanza. Hubo elementos que aún no se abordaron después de vivir en la casa ahora durante 5 meses. No estoy nada contento con los electrodomésticos ... tengo problemas con todos ellos. Cuando presento una orden de trabajo, el gerente de servicio me dice que lo arregle todo yo mismo o que llame a otra compañía.

Mala ubicación en enchufes eléctricos y cable, sin luces en la habitación principal, botiquines baratos, construcción de piscina inferior, mano de obra de mala calidad.

La casa no estaba terminada cuando tuve que cerrar. Más de 4 meses después seguimos esperando. Asegúrese de no cerrar hasta que toda la lista de tareas pendientes esté completa. Cada casa como la mía se hizo de manera diferente. Los enchufes se colocan al azar, los grifos de agua en el exterior ... algunos tienen 2, algunos tienen tres grifos. Muchas variaciones dentro del mismo modelo.

I must say the entire process has been the worst experience I’ve had purchasing a new home anywhere in the United States; from initial purchase to final move-in. Additionally, the quality and value of your new Wild Blue home will be sub-par. Post delivery of the home had nearly nonexistent customer service. Attention to detail and timely responses are not what one should expect from the Lennar/WCI team. If you prefer actual conversations about anything you won’t find that here; emails at best. Potential home buyers need to know that the workmanship is terrible. Lennar would rather throw the homes up, deliver them to the buyers and let the new homeowners deal with the aftermath. Nearly 90% of the ridiculous punch-list items could have been avoided if there was an effective quality assurance program in place. In all fairness there were a couple team members that were good; they’re just dealing with a large organization that cares for nothing but their bottom line. ... Más

This is our second WCI home. The first was great but it was prior to the Lennar acquisition. With the exception of a few fine people, our latest experience has been a disappointment. Quality control is nonexistent. Defects in drywall that should have been caught before painting were just painted over. Appliances are a random selection of various price point GE products of which two have already failed. Door locks are not keyed alike. The list is endless and the follow up by warranty repair is just as bad. Expect at least two service calls to get something corrected even after a video call where they can see exactly what the problem is. It is just amazing how disjointed this company is. This is my 5th new construction home and by far the worst experience. ... Más

Pool is not right. Paint has drips and brushes off easily. Work incomplete and closed based on promises things would be made right. Total hassle. Not what one would expect for $2+ million House.

When you are buying they sweet talk you after that they leave you hanging with a broken home and with a teenager for a rep

I've been selling homes since 2002 I've never had a builder try to tun over a home as complete / ready to occupy, in as bad and unfinished condition as this WCI / Lennar home in Sanctuary Cove. Quality of workmanship is poor. Virtually every item completed looks like it's been done by someone with no construction experience.

Title department doesn’t communicate with construction, kept trying to set up a closing when house wasn’t complete. Finally they insisted we close, even though we had an oven in the middle of the floor and no shower wall.

No communication from sales personnel to construction managers. This builder puts profit far before quality/customer service. Upon closing there were numerous construction defects due to lack of management of subcontractors. This all became listed as warranty items through the builder and thus very difficult to remedy.

Terrible experience and poor workmanship of home

We moved in almost 2 months ago with a long punch list from the walk through. Very few things on the list have been taken care of. and we have no idea when they will be taken care of. This is not our 1st house, but it is our first WCI house. We will never buy another WCI house again.

We knew about Lennar’s reputation but really wanted to live in this neighborhood. The quality of work is so poor. We’re having to have so many things re-done and we’re paying for other contractors to do the work because we have zero faith in Lennar’s abilities. I understand it’s hard to get laborers right now but that’s the job of the construction manager, to stay on top of things and make sure things are done correctly. And I’m not talking about minor repairs, they forgot a wall. A wall! Then they tried to patch it in and it looks terrible. Our paver driveway looks so bad that we had another company come out and they said the pavers are in such bad shape, they wouldn’t use them, they’ll have to redo the entire thing. When they did the garage epoxy, they WENT AROUND things that were sitting on the floor, so now we have areas with epoxy and other areas without. We have crown and baseboards that don’t line up, the drywall/painting look like a child did it. It’s beyond bad. It’s just really sad. I would be embarrassed to work for Lennar. If you must buy a Lennar home, make sure you allocate funds to fix things yourself after closing. ... Más

Horrible experience. The construction manager Doug and his supervisor Jeff are completely non responsive. I am still waiting 2 months later for my original punch list to be fixed.. They do not answer calls or texts. Very unprofessional and horrible representation of the company.

Very disappointed in the experience of buying our new home. The commutation was packing and phone calls not returned. There are still issues with the house that should have been fixed before closing.