Reseñas de Pulte Homes

The overall quality of the craftsmanship in the home is poor. While I understand the house needs to settle and some of that will result in cosmetic changes, these things shouldn’t be happening after less that two weeks after settlement. The molding is separating from the wall in almost every area of my home. Additionally countertops are separating from the wall, my dishwasher racks were not property aligned, and I had to do multiple walkthroughs in order to ensure that basic expectations for painting and finishing touches were completed before I moved in. The response was very relaxed as if poor craftsmanship is a normal and standard practice. It looks like things were rushed and although I did get an outside contractor to inspect my home on more than one occasion, I still worry about the craftsmanship of my home. For the price point it was not worth it. My advice: Ask a LOT of questions, inspect your home, and make sure you shop around and compare the details to make sure you get the most bang for your buck. The process of working with Pulte Mortgage was very stressful and I only did it for the incentives but in hindsight, I should have worked with a more responsive and professional lending company. ... Más

I'm unsure how Pulte even got the approval to open another subdivision in Zionsville. Issues with organization/communication--and more importantly not owning up to basic responsibilities and failures. If Pulte continues on this trajectory, they will either be bankrupt or if still around under another name.

Our Home was initially promised to be delivered Q2 of 2022 but finally got closed in Nov 2022. While we understand there could be delays in construction, there was hardly any communication from Pulte on the delay. We had to ask them a status every month and only then we would get a status from the construction manager. They were unapologetic for the delay as though it’s not their problem at all. For every small issue, we were told to look at the 100+ page contract. There were many issues even at closing which Pulte agreed to fix and few of them are still pending after 2 months. Quality of work is below professional standards. There are walls that are warped and not in straight lines in many places within the house. Had a good experience with the sales person but the construction part of it is bad ... Más

This is the third new construction home we have purchased. The first two were private builders. They were seamless, simple and the builder was responsive. Our Pulte experience was poor relative to our previous home builds. Pulte is a sales company that happens to build homes, NOT a home builder who cares for your desires in a home. Our home is acceptable and we will enjoy it. To get to that point one must fight for what you'd like in your home and read all the small print. Know that all they want to do is sell you a home, NOT work with your on your needs. Once your home is "complete" it could be months upon months before all the issues are addressed and repared. You must hound them with many messages to get anything done. Construction quality is decent, but not great. There are some sloppy mistakes that you will only notice after living in the home for a while. The people are nice and seem like they do care. It could be an issue with the company and their profit goals at a higher level then the local team. Be your own advocate when working with Pulte as they do what's best for the company, not for you. Trust but verify. ... Más

The poor quality of product is directly related to the level of inexperienced sub trades used on Ave Maria Pulte sites. From framing, plumbing, HVAC, to trim finish work, crews with minimal or no experience were used… In fairness, partially due to labor shortages, and contract crews unwilling to travel out as far as Ave Maria, but also due to poor and neglectful site supervisors who’s job it is to manage and oversee sub trade workmanship.

1) Overall communication was bad to get status updates from the builder representative frequently and ended up into escalations. 2) Closing was delayed multiple times despite of multiple follow ups. 3) Quality of the work seemed to be okay before closing but after 2-3 months discovered bunch of issues which were not addressed despite of multiple follow ups over email/phone/text with Customer Care Manager III, CFT, Area Lead :: Georgia Division. Some of the issues were related to gutter, front door air leaks and Pulte doesn't care despite of sleepless nights.

This is the third home we have built and Pulte by far has been the worst experience of all three. What makes this so surprising is that Pulte has been the most expensive home we have ever built as well. It started off great with our original sales rep. We picked our design and colors and materials. Multiple items were unavailable but we understand that the timing of this was also during Covid. In the process, we had 4 different construction managers and so much information was lost in communication. There were several instances where they did not respond to our emails or calls. Only to later find out something was done wrong or put in the wrong place. We were rushed to have a final walkthrough inspection where the house was 80% finished at best. We told them multiple times that we were in no rush whatsoever. After we closed on our house, we found multiple paint and drywall imperfections that were supposed to have been fixed on the final day of closing. The amount of frustration caused for such a “supposedly” higher end home has been utterly disappointing. ... Más

Very unprofessional workmanship. Not Pulte Standards. Useless in Paying premium price. Below points justifies my rating: 1) Very bad finish on the Kitchen backsplash. How will CM says that sometimes construction will end up with gaps and that is out of their hands. Then what is the use of having CM for a house. Any one from office can give directions to contractors and accept what they deliver. 2) Waste water pipe lines are blocked and no one care to check them before close. My house after closing flooded with water twice and made wood flooring wet in master bed room. First time it is just water but next round poop (biological waste) returned back from the pipes and flushed back in 2 bathrooms toilets and again made wood floor wet in master bathroom. I have to clean some one poop in brand new home. I cannot say it is a brand new home after poop everywhere in bathroom and bedroom. The plumbing team came to unblock and flooded with poop in my front yard and care not to clean. We can call this home a Poop home then Pulte home. 3) Did a patch work on the nook celling and it clearly visible as patch. 4) Power in one of the bed room trips off if under kitchen sink disposal is turned on, as well as some one use power plugs in the opposite house. They blame it is city that some have connected two house power line and they can do nothing about it. This is still not addressed, I atleast reset the breaker twice daily. 5) Backyard grass is dead and fence is broken and water get stagnant at the end of the backyard near fence. 6) They made mistake with brick on my neighbor house and removed the brick, they did not even inform me to cover my AC unit in the backyard or did they not cover it. Now my AC unit is filled with little brick pieces. Who is responsible for that bad workmanship? 7) I made about 10-15 warranty tickets and only 5 are addressed and god know when others will be addressed. This is my first home in my life and I regret buying from Pulte. ... Más

We have experienced many issues that are concerning to say the least. We are 45 days post close and we still have many items that have not been addressed on our punch list prior to closing. When we closed on our house, the home had a lot of areas still to fix which they assured us would be addressed. We pointed out items many weeks prior to close which were not done until weeks after close. A lot of cosmetic issues including trim work, paint. Issues with chips in cabinets, flooring. Our project manager missed the meetings Pulte promises to have including pre-drywall. Communication was us constantly asking for an update. The day we closed, our home was dirty and they knew there were issues on the closing day, looking back it is kind of numerous that we didn’t get the welcome home sign and pictures that others did, We love the neighborhood but the quality of the house is definitely not up to the price we paid for it. Maybe once all the items get fixed it will feel like the home is up to the value we paid, but I should not be 45 days post close still waiting. ... Más

Our brand new Pulte home is one of the most cheaply built, poorly constructed homes I have ever owned. I would NEVER buy a Pulte home again. Cookie-cutter, unimaginative design, poor use of space. Home Depot light fixtures, hardware, cabinetry, carpeting and flooring. Paint is so thin I can see drywall underneath it. Numerous unfinished rough-cut wood that was simply painted over. This home is easily $250K over-priced. Horrible!

This is my 4th experience with a new build and I would have to say that it was the worst of the bunch. Much of this may the project manager’s blame but a lot of it isn't. Let’s start with the home’s backyard. About 3 months into the build process we were informed that 2ft of our (already small) 10ft yard would be taken up with a retaining wall. This ended up being 5ft of our yard. Plus, around the time that the retaining wall was completed, maybe 5-6 months into the build, they informed me that they would also be putting a railing around the Patio because they didn’t dig deep enough and the patio sat too high. Code necessitated the railing. These changes basically make our small backyard pretty much unusable and completely changed the makeup of our home. It’s like we have a giant condo. On the day of closing our home was barely cleaned. In fact, the cleaners were still in the home when I arrived and were rushing to do a cursory cleaning. They didn’t do a great job and it felt much like moving into a worksite when we did move in a day later. That’s when the real fun started. I think the workmanship suffered because they are building too many homes at once instead of taking the time to build each one correctly. Each home, even other homes with the same model and elevation is done differently. A big issue I had was that an outlet was installed in the middle of a mirror. I checked the other home across the street which is the same home and it was not installed this way. It was installed on the side of the mirror. I realize this sounds small but it isn’t. The way it was installed on my house reminds me of something from the 80’s. No modern home of decent quality does it this way. The warranty team has refused to change it. Another major issue was our gas line outside that moved in and out. The project manager recognized this when we walked through early on but never addressed it. The warranty team did their best to secure it but it still feels pretty lose compared to what it should be. The gas line. Our microwave was hastily installed a day or two before closing. It has never worked. We have been in the home over 2 months now and we still don’t have a working microwave. Instead of Pulte replacing the microwave for us, they have opted for us to work with Kitchenaid directly through the warranty to acquire a part that may or may not exist. Tbh, I don’t know if we’re ever going to have a working microwave unless we shell out the 2k to install it ourself. This isn’t nearly all of the issues we’ve encountered. The list goes on and on but these are some of the more major issues. I would just be very wary when dealing with Pulte. Besides their amazing sales rep, Romina (who has since moved on), and the friendly warranty rep, Jay, I have little good to say about the company. ... Más

Sales person Charmaine was great. Not so much after that. All of the people I have dealt with say they will help and please rate us with high marks yet they don’t follow thru with items unless you bug them to no end. Our plumbing totally backed up after 3 days. That should have been an indication what we were In for. Iam sure now they will be even less responsive.

Follow through and communication poor

Not a great experience buying home with pulte

Rushed process, poor build quality, customer experience process not in line with house prices. The builder has lost their premium touch, but not their premium prices. House materials, lack of quality assurance processes, poor customer communication, and a clunky warranty process certainly left a poor experience. Would not buy again.

We were out of state buyers. Our closing date was not flexible. Our house was rushed to finish and the shotty work relected that. I do hope the warranty rectifies the many issues but in my opinion somethings just can't be fixed or in Pulte language caulked!

It could be worse but it’s not the best either. Better than some other builders.

Worst home buying experience EVER! Pulte is NOT what they used to be 15-20 years ago. There's no care for the home buyer at all. I had a Pulte home built back around 2000 and it was a quality product. My new construction home was thrown up as fast as possible with no care to quality. If I had it to do over, I would have kept looking...

I have to say that my experience with Pulte overall was below average. My home was delayed and at the end of the process Pulte rushed to finish my home. The rush to finish resulted in poor craftsmanship and minor damage all throughout the home. We hope that at the conclusion of our first year that Pulte makes good on their promise of our “dream home” experience.

Pulte May be the leading builder in the nation but the experience in building the house and the quality they deliver is poor. I felt I paid premium price and got a not impressive product. It took them way longer than they originally committed to complete the build but every time the date was revised that slipped again. Everything was blamed on supply chain delays. I felt they weren’t transparent and honest about the delays to begin getting with. The whole experience was lacking communication and clarity. They may be dealing with such scenarios a lot but it’s my hard earned money and my only home. I literally had to escalate the issue to their GM to get some sanity in the plan. Eventually when the home was delivered there was lack of craftsmanship and quality in the home. In fact I had to do 4 paid inspections to prove out the deficiencies in their work. After all of this and numerous conversations the field manager literally walked out on us during the walk through cause we continued to point issues with the house. We eventually had no option than tk move in since I had sold my home (based on the date they gave me and had to rent ). After moving in we are getting some help to fix some problems but what ever is left is my issue or I should wait for 1 year to report my claim on warranty. I will not recommend pulte homes tk any other buyer and have them go through what I did ... Más

My name is Jay. My family and I bought the house on February 1st. On the October 21st we closed the house. This is our first time buying the new house. First time with pulte home. We are honestly to say that we are very disappointed with the buying process, the whole experience and the house build quality. We had just moved in a little over a month, the house paint has already started cracking over the living room and sunroom. It seems like the builder just try to close the house and ignore the quality. The cabinet frame cracks and still waiting on the repairing. Outside vinyl siding has holes they promised to fix which they never did. Shower tub is leaking water they had promised to fix and still waiting to be fixed. All the trim over the house looks awful and paint is not even and smooth. Construction manager Micheal seems like a nice guy but we feel like he only sweet talk to you and never really helping you fix the problems. Customer service takes forever to respond and only tell you that they will address the problem and never did. Overall, we had horrible experience with pulte home. We will never buy or build with pulte again. ... Más

Overall I give you a D. You just want to sell homes. The home we purchased had several issues. We had the hardest time getting these concerns addressed. Some of your employees just don’t bother answering their phone calls/texts or returning either. Your mortgage/title, and insurance company is a joke. The incompetence was staggering. Not sure why I bothered with this as corporate greed has taken over. Nothing will change.

The buying experience was alright, we were disappointed in our inability to select options in our home that were pre selected by the builder. This required us to pay extra for features we would not have chosen and to forgo completion of additional features we would have included. Upon move in its clear that the quality of the build was a lot lower than expected. Craftsmanship is poor and care was not taken durring the buiding and installation process. Neither of our tubs are functional due to cracks caused at installation. Many electrical outlets through the home do not work. Our sod and trees were dead upon move in. We have already needed to request multiple repairs through our home warranty and they are not eager or quick to resolve issues, instead acting like we are a burden. ... Más

Kitchen cabinet paint job wipes off with water. The wood is bleeding through as are the repairs done either on site or the factory before we took ownership. Drywall finish is shabby, with several lines throughout with drag marks visibly present along with bad patch jobs. Continue to have missing trim in the master bathroom, glass for both showers were a week and three weeks late and installed after closing. Footprints in the concrete from workers walking across while wet continues to bleed through. Cracked sidewalk in courtyard walkway. Promises made to us for "help" after close on oven replacement, screen replacement, have yet to be completed as the new oven we were promised help on is still sitting in our garage. The broken screen is still hanging off of the house. We purchased cabinets and counter tops for our laundry room, these are to be installed after close, we cannot get an answer from anyone as to when these will be ready and installed. ... Más

Extremely disappointed in the quality of workmanship. I wasn't expecting this type of experience because of how highly Pulte is recommended and for the price that was paid for the home. Some of the issues were being addressed right away but then everything stopped when I was transferred to a different point of contact. I had to go through the whole process all over again with some items. Other items the different trades had to be scheduled weeks later to see what needs to be done. One of which said it needs to be replaced throughout the entire house because it was installed wrong, but I have to wait to see if that is going to be approved. This whole process shouldn’t be like this. If something is wrong it should be fixed and fixed correctly. ... Más